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Tell Me Something Good About Retail

Updated 12 days ago

Business
Education
Careers
How To
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Conversations with retailers and their suppliers that shine a light on the most positive aspects of retail. Get tips about competing in brick and mortar retail, resources for retail sales training, retail-specific marketing advice, ways to make your retail operations run more smoothly, and much more. New episodes release every week!

Read more

Conversations with retailers and their suppliers that shine a light on the most positive aspects of retail. Get tips about competing in brick and mortar retail, resources for retail sales training, retail-specific marketing advice, ways to make your retail operations run more smoothly, and much more. New episodes release every week!

iTunes Ratings

21 Ratings
Average Ratings
19
1
0
1
0

Entertaining, insightful and actionable! 🔥

By JoshCrist - Mar 09 2020
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Whether you’re well established as a retailer, or just getting started carving out a profitable niche that’s ready to grow - this is a must-listen podcast for you! Bob does an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of building a thriving retail organization, and life you can be proud of - from leaders who’ve actually experienced success themselves. Highly recommend listening and subscribing!

Great guests

By Wm P - Jun 17 2018
Read more
Great guests, very inspiring stories of people working in retail.

iTunes Ratings

21 Ratings
Average Ratings
19
1
0
1
0

Entertaining, insightful and actionable! 🔥

By JoshCrist - Mar 09 2020
Read more
Whether you’re well established as a retailer, or just getting started carving out a profitable niche that’s ready to grow - this is a must-listen podcast for you! Bob does an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of building a thriving retail organization, and life you can be proud of - from leaders who’ve actually experienced success themselves. Highly recommend listening and subscribing!

Great guests

By Wm P - Jun 17 2018
Read more
Great guests, very inspiring stories of people working in retail.

Best weekly hand curated episodes for learning

Cover image of Tell Me Something Good About Retail

Tell Me Something Good About Retail

Latest release on Jan 08, 2021

Best weekly hand curated episodes for learning

The Best Episodes Ranked Using User Listens

Updated by OwlTail 12 days ago

Rank #1: Paco Underhill on Reinventing the Retail Experience [Episode 412]

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This episode is devoted to the future of retail shopping. Learn how reinvention could show up on this episode of Tell Me Something Good About Retail.

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Key Links

Paco Underhill LinkedIn

Envirosell

Field Agent: https://www.fieldagent.net/

SalesRX

-----How does your store’s traffic flow? 

Find new ways to manage it better

Malls evolving to meet the future

Reimagining the mall as an exercise in urban planning

What will Holiday 2020 look like?

Indulgent consumables may be the star

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More details at: 

https://www.retaildoc.com/podcast/412-paco-underhill-reinventing-the-retail-experience

Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old

Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

May 22 2020

25mins

Play

Rank #2: Heidi Owen West on Understanding Your Store’s Purpose [Episode 305]

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This episode is devoted to understanding your store’s purpose, aligning your missions and creating a connection with customers to stand out among retail competitors. Learn how these fundamentals will help your retail store on this episode of Tell Me Something Good About Retail. 

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Key Links

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Understanding Your Stores Purpose

  • Feeling a distinct personality in the store
  • Having a central theme or mission 

Aligning Your Missions

  • If their mission is different than yours, it’s never going to work 

It All Comes Down to Customer Experience 

  • Connecting to your customer
  • Competition among options 

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More details at: 

https://www.retaildoc.com/podcast/retail-podcast-heidi-owen-west-on-understanding-your-stores-purpose

Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old

Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

Nov 01 2019

26mins

Play

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Rank #3: Patricia Fripp, CEO & Founder of Fripp, Says Work Smarter, Not Harder [Episode 111]

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Bob Phibbs interviewed Patricia Fripp, past President of the National Speaker's Association,as she shared her journey from in-demand hairstylist in San Francisco and salon owner to speaker, speech coach, and sales trainer. She shared important rules of customer service, owning your own business and saying words that make you sound less-than-professional.

Jul 20 2018

28mins

Play

Rank #4: Ben Rodier on Relationship Building with Clienteling [Episode 413]

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This episode is devoted to how clienteling is growing. Learn how brick and mortar retailers can bridge online with their associates on this episode of Tell Me Something Good About Retail.

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Key Links

-----New technologies help retailers evolve

How you can personalize the shopping journey

Help your associates be omnichannel ready

Assisted selling apps can equip your staff

Are mobile point-of-sale tools for you?

Deliver a convenient yet still personal experience

  -----

More details at: 

https://www.retaildoc.com/podcast/413-ben-rodier-building-relationship-with-clienteling

Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old

Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

May 29 2020

22mins

Play

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Rank #5: Becky Tyre, Founder of Retail Details On A Love For Independent Retail [Episode 117]

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Bob Phibbs interviewed Becky Tyre, Founder and editor of the Retail Details blog and a Contributing Editor at Gifts & Decorative Accessories magazine. She is a shop local advocate and specializes in visual merchandising. She talks about merchandising a pocket of your store that is Instagramable, clutter comes not just from poor buying but also poor fixtures and your need to collaborate with local makers or national companies for unique items that drive margin.

Sep 15 2018

27mins

Play

Rank #6: Martin Lindstrom On Why Legacy Brands Are Toast [Episode 221]

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Bob Phibbs interviews Martin Lindstrom, a Time Magazine Influential 100 Honoree. His books include Buyology - Truth and Lies About Why We Buy, Brandwashed - Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy and his most recent: Small Data: The Tiny Clues that Uncover Huge Trends. He is the resource for hundreds of brands around the world trying to make their brands memorable. 

Jun 21 2019

32mins

Play

Rank #7: Ralph Simons, CEO of Tane, Says Clients Buy With Their Eyes, Then Their Wallets [Episode 206]

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Bob Phibbs interviews Ralph Simons, CEO Tane luxury jewelry in Mexico. Ralph talks about the need for story telling - especially when selling luxury goods, how selling luxury is different and how much the salesperson can determine the client's buying choices. 

Mar 01 2019

14mins

Play

Rank #8: Paula Rosenblum On Cracks In Amazon's Grip [Episode 115]

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Bob Phibbs interviews Paula Rosenblum Managing Partner and co-founder of Retail Systems Research. She is well known for her pragmatic approach to retail and talks about shiny object syndrome, possible cracks in Amazon's model and how retail continues to evolve.

Aug 31 2018

24mins

Play

Rank #9: Apu Gupta, CEO of Curalate, On Social Commerce Mistakes and Opportunities [Episode 210]

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Bob Phibbs interviewed Apu Gupta, CEO of Curalate who unpacks  the breadth of social commerce activities you need to engage in, the core need of understanding what is the problem that your social post is solving for your consumer, and the dangers of looking at shopping through the lens of last click attribution.

Mar 31 2019

26mins

Play

Rank #10: Tony Post, Founder & CEO, On Listening To Your Customers [Episode 110]

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Bob Phibbs interviews Tony Post, CEO and Founder of Topo Athletic shoes near Boston. He talks about his journey in footwear with Rockport and Vibram and on to his founding his own athletic shoe company as well as how any brand should build customers partnering with brick and mortar stores.

Jul 14 2018

30mins

Play

Rank #11: Hilary Blair, CEO of Articulate Real and Clear, On The Shifts In Conversation [Episode 123]

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Bob Phibbs interviewed Hilary Blair, CEO Articulate Real And Clear on how to prevent misunderstandings with subordinates, how breath and consonants make a big difference when talking with younger co-workers and much more.

Nov 25 2018

30mins

Play

Rank #12: Bill Jackson on 3 Takeaways for Your Specialty Retail Brand [Episode 303]

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This episode is devoted to the fundamentals of your specialty retail brand, focusing on three major takeaways to practice. Learn how to incorporate these fundamentals into your business on this episode of Tell Me Something Good About Retail. 

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Key Links

-----Stay Grounded

  • If you want to sell a product, you have to stay in the trenches.

Train Your Reps

  • If the answer is nothing, you have a problem.

Ask Questions

  • Why are they going to buy from you?

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More details at: https://www.retaildoc.com/podcast/retail-podcast-bill-jackson-on-3-takeaways-for-your-specialty-retail-brand

Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old

Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

Oct 18 2019

26mins

Play

Rank #13: Joey Pointer, CEO of Fleet Feet, On Getting Everybody Onboard [Episode 209]

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Bob Phibbs interviewed Joey Pointer, CEO of Fleet Feet who shares an inspiring story what he found one day on a run in the rain and how  their technology partner Volumental has given Fleet Feet's 176 stores an unprecedented ability to fit and sell shoes. He also shares what it takes to change the culture of a retailer.

Mar 22 2019

30mins

Play

Rank #14: Kevin Harwood, VP Technology at Outdoor Voices, Says Don't Be Scared Of A Crisis [Episode 202]

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Bob interviews Kevin Harwood of Outdoor Voices who explains the brand's AR service that encourages shoppers to venture outdoors, how he jumped from agency work to OV and how investing his time early on paid big dividends. 

Feb 05 2019

22mins

Play

Rank #15: Al Gerrie, CEO of Zig Zag, On Retail's Dirty Secret: Returns [Episode 219]

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Bob Phibbs interviews Al Gerrie, Founder and CEO of ZigZag Global on the challenges of retail returns across the globe, how they vary by country and what his company is doing to make it easier for both consumer and retailer. 

Jun 07 2019

18mins

Play

Rank #16: Derek O’Carroll on Creating a Retail Culture [Episode 410]

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This episode is devoted to creating a compelling brand concept. Learn how to map out your customers’ journey on this episode of Tell Me Something Good About Retail.

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Key Links

-----Go back to basics to come back stronger

When time is the one thing you can control

Set the vision for your company culture

But, most importantly, let your team set the values

How to build on or evolve away from current culture

Aspired values should drive the culture

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More details at: 

https://www.retaildoc.com/podcast/410-derek-o'carroll-creating-a-retail-culture

Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old

Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

May 08 2020

22mins

Play

Rank #17: Jordan and Glenn Edwards On Being Entrepreneurial In Retail [Episode 302]

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Jordan and Glenn Edwards discuss the importance of embracing the fundamentals while building your retail business. Learn how to incorporate these fundamentals into your business, and much more in this episode of Tell Me Something Good About Retail.

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Key Links

-----Build It and Sell It

  • Paralysis by analysis is very real. 

Remember the Basics

  • If a company can’t make sure the bathroom is clean for their customers, the rest of the business is probably not handled well either. 

Have a Fundamental Process 

  • It’s important to have a fundamental process, like treating all employees, landlords and vendors the same. 

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More details at: https://www.retaildoc.com/podcast/retail-podcast-302-jordan-glenn-edwards-on-being-entrepreneurial-in-retai

Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old

Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

Oct 11 2019

26mins

Play

Rank #18: Ashley Merrill onThe Right Way to Capitalize on Consumer Trend In Retail [Episode 309]

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This episode is devoted to the right way to capitalize on consumer trends in retail. Learn how functionality and finding your customer’s voice is key, on this episode of Tell Me Something Good About Retail.

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Key Links

-----The Right Way to Capitalize on Consumer Trend In Retail

How clothing is shaped by the culture, how that has changed over time and what to do about the trends.

The Old and the New

The trend is toward comfort

Capitalizing on Trends

Functionality is key

More details at:

https://www.retaildoc.com/podcast/308ashley-merrill-on-the-right-way-to-capitalize-on-consumer-trend-in-retail

Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old

Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

Nov 30 2019

31mins

Play

Rank #19: Chris Bossola, CEO of Need Supply, On The New Luxury Millennial Customer [Episode 214]

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Bob Phibbs interviewed Chris Bossola with Need Supply while attending ShopTalk19. Chris talked about the new Millennial luxury customer he serves, their buying habits and starting up a new retail business.

Apr 24 2019

10mins

Play

Rank #20: Barrie Brown, CEO of Sleep Store, Says Cleanliness Pays Off [Episode 218]

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On this retail podcast Bob Phibbs interviewed Barrie Brown, CEO Sleep Store about his progress up the ranks to running multiple locations and eventually landing in his own single store selling luxury mattresses from $5,000 to $100,000 in Silicon Valley. 

May 31 2019

29mins

Play