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Tell Me Something Good About Retail

Updated 5 days ago

Business
Education
Careers
How To
Read more

Conversations with retailers and their suppliers that shine a light on the most positive aspects of retail. Get tips about competing in brick and mortar retail, resources for retail sales training, retail-specific marketing advice, ways to make your retail operations run more smoothly, and much more. New episodes release every week!

Read more

Conversations with retailers and their suppliers that shine a light on the most positive aspects of retail. Get tips about competing in brick and mortar retail, resources for retail sales training, retail-specific marketing advice, ways to make your retail operations run more smoothly, and much more. New episodes release every week!

iTunes Ratings

17 Ratings
Average Ratings
16
1
0
0
0

Great guests

By Wm P - Jun 17 2018
Read more
Great guests, very inspiring stories of people working in retail.

iTunes Ratings

17 Ratings
Average Ratings
16
1
0
0
0

Great guests

By Wm P - Jun 17 2018
Read more
Great guests, very inspiring stories of people working in retail.
Cover image of Tell Me Something Good About Retail

Tell Me Something Good About Retail

Latest release on Jan 17, 2020

The Best Episodes Ranked Using User Listens

Updated by OwlTail 5 days ago

Rank #1: Heidi Owen West on Understanding Your Store’s Purpose [Episode 305]

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This episode is devoted to understanding your store’s purpose, aligning your missions and creating a connection with customers to stand out among retail competitors. Learn how these fundamentals will help your retail store on this episode of Tell Me Something Good About Retail. 

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Key Links

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Understanding Your Stores Purpose

  • Feeling a distinct personality in the store
  • Having a central theme or mission 

Aligning Your Missions

  • If their mission is different than yours, it’s never going to work 

It All Comes Down to Customer Experience 

  • Connecting to your customer
  • Competition among options 

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More details at: 

https://www.retaildoc.com/podcast/retail-podcast-heidi-owen-west-on-understanding-your-stores-purpose

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

Nov 01 2019

26mins

Play

Rank #2: Greg Petro, CEO of First Insight, On Going To Market Smarter [Episode 208]

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Bob Phibbs interviewed Greg Petro, CEO, First Insight at Shoptalk in Las Vegas. Greg talks about how his company helps entrepreneurs go to market quicker - especially with HENRYS -  as well as his early days in retail as a buyer, and how racing cars helps him focus. 

Mar 16 2019

15mins

Play

Rank #3: Joey Pointer, CEO of Fleet Feet, On Getting Everybody Onboard [Episode 209]

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Bob Phibbs interviewed Joey Pointer, CEO of Fleet Feet who shares an inspiring story what he found one day on a run in the rain and how  their technology partner Volumental has given Fleet Feet's 176 stores an unprecedented ability to fit and sell shoes. He also shares what it takes to change the culture of a retailer.

Mar 22 2019

30mins

Play

Rank #4: Roberta Bonoff of Creative Kidstuff Says Everything Is Just A Conversation [Episode 104]

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Roberta Bonoff, CEO of Creative Kidstuff in Minneapolis shares her experiences of being in retail for 30 years, why tasks often get priority over selling, how they started their own TV show, what customers care about and more.

May 30 2018

23mins

Play

Rank #5: Becky Tyre, Founder of Retail Details On A Love For Independent Retail [Episode 117]

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Bob Phibbs interviewed Becky Tyre, Founder and editor of the Retail Details blog and a Contributing Editor at Gifts & Decorative Accessories magazine. She is a shop local advocate and specializes in visual merchandising. She talks about merchandising a pocket of your store that is Instagramable, clutter comes not just from poor buying but also poor fixtures and your need to collaborate with local makers or national companies for unique items that drive margin.

Sep 15 2018

27mins

Play

Rank #6: Rachel Doyle of Arboretum Garden Centre Says The Glass Is Not Half Full; It's Full All The Time [Episode 106]

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Rachel Doyle CEO of Arboretum is the third ever Lifetime Achievement Award winner (and first woman to win) the Retail Excellence award in Ireland. Three great points you'll hear are that unless people die, anything else we can sort out in lif, an opportunity has to be realized in the lifetime of the opportunity and that entrepreneurs need todare to be different and go outside of the boundaries.

Jun 16 2018

24mins

Play

Rank #7: Bob Phibbs Says When The Mind Goes, So Should You [Episode 116]

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Bob Phibbs interviews himself about knowing when it is time to change, his background in retail and why he does what he does.

Sep 09 2018

19mins

Play

Rank #8: Al Gerrie, CEO of Zig Zag, On Retail's Dirty Secret: Returns [Episode 219]

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Bob Phibbs interviews Al Gerrie, Founder and CEO of ZigZag Global on the challenges of retail returns across the globe, how they vary by country and what his company is doing to make it easier for both consumer and retailer. 

Jun 07 2019

18mins

Play

Rank #9: Brian Travilla of Petco On Secrets To Managing Retail Employees [Episode 103]

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Brian Travilla, Regional & District Leader at PetCo shares how to have those uncomfortable conversations about attitude, what works to get employees to succeed and his trajectory from working at Montgomery Ward when he was in high school to being responsible for about 1000 associates. He joined me from his office in Chicago.

May 23 2018

27mins

Play

Rank #10: Patricia Fripp, CEO & Founder of Fripp, Says Work Smarter, Not Harder [Episode 111]

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Bob Phibbs interviewed Patricia Fripp, past President of the National Speaker's Association,as she shared her journey from in-demand hairstylist in San Francisco and salon owner to speaker, speech coach, and sales trainer. She shared important rules of customer service, owning your own business and saying words that make you sound less-than-professional.

Jul 20 2018

28mins

Play

Rank #11: Melanie Tillett, Founder of Tillets On Building A Vast Online Following [Episode 109]

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Bob Phibbs interviewed Melanie Tillett who, along with her two daughters founded Tippett's in the UK just five years ago. Now with a Facebook following of 50,000, she shares how they've added stores and fans across the world.

Jul 06 2018

29mins

Play

Rank #12: Luke Kingsnorth, CEO of Charles Tyrwhitt, On Building A Global Brand [Episode 220]

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Bob Phibbs interviews Luke Kingsnorth, CEO of UK retailer Charles Tyrwhitt on building a family business into a global omnichannel retailer. 

Jun 14 2019

23mins

Play

Rank #13: Barrie Brown, CEO of Sleep Store, Says Cleanliness Pays Off [Episode 218]

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On this retail podcast Bob Phibbs interviewed Barrie Brown, CEO Sleep Store about his progress up the ranks to running multiple locations and eventually landing in his own single store selling luxury mattresses from $5,000 to $100,000 in Silicon Valley. 

May 31 2019

29mins

Play

Rank #14: Jonathan Treiber, CEO and Co-Founder of RevTrax, On Getting People Into Stores [Episode 207]

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Bob Phibbs interviews Jonathan Treiber, CEO and Co-Founder, RevTrax . Jonathan talks about how his company gets bodies into stores to make purchases and how he learned at an early age, it's about somebody other than me first.

Mar 09 2019

20mins

Play

Rank #15: Jennifer Grimm, Founder of Lux Beauty Boutique, Says Math Doesn't Lie [Episode 112]

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Bob Phibbs interviewed Jennifer Grimm, CEO and Founder of Lux Beauty Boutique in Edmonton. She shares her tips on being a small business and how she looks at some retailers who put so much money into a store because they love shoes or clothes or beauty and they don’t realize what they need to love are spreadsheets, systems, and analyzing people.

Jul 28 2018

32mins

Play

Rank #16: LaDonna McCarran of Nook & Cranny Says Manage Your Business From Your Customers' Viewpoint [Episode 107]

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Bob Phibbs, The Retail Doctor, interviews LaDonna McCarran, Co-Owner The Pantry, Nook & Cranny, Rose & Alice Handcrafted Soaps. She talks about how kismet allowed her to grasp opportunities and run with them, trust your instincts when buying, and how to manage your business from your customers' viewpoint.

Jun 22 2018

25mins

Play

Rank #17: Bob Phibbs on What a Retailer Really Needs to do to Compete with Online Retailers [Episode 308]

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This episode is devoted to ensuring as retailers you give hope to your customers to keep them coming back and feeling valued. On this episode you’ll also learn how to compete with online retailers and how to succeed in retail. 

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Key Links

-----How to Compete with Online Retailers 

Being hopeful rather than fearful makes all the difference 

What Does Retail Do?

Retail sells hope to customers

More details at: 

https://www.retaildoc.com/podcast/308bob-phibbs-on-what-retailer-really-needs-to-do-to-compete-with-online-retailers

Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old

Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

Nov 22 2019

25mins

Play

Rank #18: Chris Bossola, CEO of Need Supply, On The New Luxury Millennial Customer [Episode 214]

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Bob Phibbs interviewed Chris Bossola with Need Supply while attending ShopTalk19. Chris talked about the new Millennial luxury customer he serves, their buying habits and starting up a new retail business.

Apr 24 2019

10mins

Play

Rank #19: Tony Post, Founder & CEO, On Listening To Your Customers [Episode 110]

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Bob Phibbs interviews Tony Post, CEO and Founder of Topo Athletic shoes near Boston. He talks about his journey in footwear with Rockport and Vibram and on to his founding his own athletic shoe company as well as how any brand should build customers partnering with brick and mortar stores.

Jul 14 2018

30mins

Play

Rank #20: Paula Rosenblum On Cracks In Amazon's Grip [Episode 115]

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Bob Phibbs interviews Paula Rosenblum Managing Partner and co-founder of Retail Systems Research. She is well known for her pragmatic approach to retail and talks about shiny object syndrome, possible cracks in Amazon's model and how retail continues to evolve.

Aug 31 2018

24mins

Play