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Tony Martignetti Nonprofit Radio

Updated about 9 hours ago

Rank #115 in Management category

Business
Management
News
Politics
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Big Nonprofit Ideas for the Other 95%

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Big Nonprofit Ideas for the Other 95%

iTunes Ratings

86 Ratings
Average Ratings
74
7
2
1
2

One of the best shows out there!

By NPR for Life - Apr 11 2019
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For one thing, he covers nonprofit management, which is something few people discuss like he does. More importantly, he has excellent guests, useful information, and a sense of spirit and humor that is unmatched. He matches education with entertainment in a great way, which makes the listening experience so meaningful. Strongest recommendation out there! If I could give 6 stars, he’d get it! Listen!

Such a valuable tool for nonprofits!

By ESP2015 - Feb 04 2019
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Tony brings in real industry experts to provide the tools necessary for nonprofits' greatest success. Whether you're a nonprofit employee or volunteer, you'll take away nuggets to better fulfill your mission, more efficiently achieve your goals and grow the success of your organization.

iTunes Ratings

86 Ratings
Average Ratings
74
7
2
1
2

One of the best shows out there!

By NPR for Life - Apr 11 2019
Read more
For one thing, he covers nonprofit management, which is something few people discuss like he does. More importantly, he has excellent guests, useful information, and a sense of spirit and humor that is unmatched. He matches education with entertainment in a great way, which makes the listening experience so meaningful. Strongest recommendation out there! If I could give 6 stars, he’d get it! Listen!

Such a valuable tool for nonprofits!

By ESP2015 - Feb 04 2019
Read more
Tony brings in real industry experts to provide the tools necessary for nonprofits' greatest success. Whether you're a nonprofit employee or volunteer, you'll take away nuggets to better fulfill your mission, more efficiently achieve your goals and grow the success of your organization.

Listen to:

Cover image of Tony Martignetti Nonprofit Radio

Tony Martignetti Nonprofit Radio

Updated about 9 hours ago

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Big Nonprofit Ideas for the Other 95%

373: New Tax Law & Your 2018 Plan – Tony Martignetti Nonprofit Radio

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Tony’s guest this week:

Gene Takagi, our legal contributor and principal of NEO, the Nonprofit & Exempt Organizations law group. 

There’s more at tonymartignetti.com

Jan 19 2018

59mins

Play

440: Small Dollar Donor Power & Donor Retention – Tony Martignetti Nonprofit Radio

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This week 

Small Dollar Donor Power
Small dollar donors are shifting the digital fundraising landscape. Our panel reveals basic principles of running a sustainable program online. They’re Sara Kerrigan from ActBlue and Carrie Mann with Friends of the Earth. (Recorded at 19NTC)

Donor Retention
Now that you’ve got new donors, learn how to keep them with you: Avoid retention pitfalls, leverage technology and track the right metrics. Our teachers are Laura Cole and Paul Habig, both from Sanky Communications. (Also recorded at 19NTC)

There’s more at tonymartignetti.com 

May 25 2019

1hr 4mins

Play

444: Your Ultimate Communications Toolkit & Automated Fundraising – Tony Martignetti Nonprofit Radio

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This week: 

Your Ultimate Communications Toolkit 
Our 19NTC panel of communicators explains how to develop your communications plan and the core principles you need to abide by. They’ve got templates, checklists and worksheets galore! They’re Vanessa Schnaidt from Cause Communications and Gabriel Sanchez with First 5 LA. 

Automated Fundraising 
Brian Lauterbach is from Network for Good. He reveals how automation can enhance your donor communications, engagement and stewardship. This was also recorded at 19NTC.

There’s more at tonymartignetti.com 

View Full Transcript Transcript for 444_tony_martignetti_nonprofit_radio_20190621.mp3

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Hello and welcome to Tony martignetti non-profit Radio. Big non-profit ideas for the other 95%. I’m your aptly named host. We have a listener of the week, actually. A retired listener of the week, Patty Donahue. When she was executive director of the Tailor Conservatory Foundation in Taylor, Michigan, she enjoyed my show and insider alerts. That’s what she said. What’s not to enjoy? Of course, we take her at her word. That gig ended ended just last week with her retirement. Congratulations, Patty. I’m very happy for you on the celebratory retirement time on. And now she says, Keep doing the good work that you do, Patty. I will. And a grateful community thanks you for your work. Congratulations on your retirement. Congratulations on being our retired. Listen er of the week. Oh, I’m glad you’re with me. I go through in itis If you swelled me up with the idea that you missed today’s show your ultimate communications tool kit. Our 19 ntcdinosaur of communicators explains how to develop your communications plan and the core principles you need to abide by. They’ve got templates, checklists and worksheets galore. They’re Vanessa Schneiter from Cause Communications and Gabriel Sanchez with 1st 5 Ella, then automated fund-raising. Brian Louderback is from Network for Good. He reveals how automation can enhance your donor communications, engagement and stewardship. This was also recorded at 19 NTC on Tony Steak, too. Summertime is planning time. We’re sponsored by pursuant full service, fund-raising Data Driven and Technology Enabled Tony dahna slash pursuing by Wagner CPS Guiding YOU beyond the numbers regular cps dot com and by text to give mobile donations. Made Easy Text NPR to 444999 Here is your ultimate communications tool kit. Welcome to Tony martignetti non-profit radio coverage of 1990 si. You know what that is? It’s a 2019 non-profit technology conference. You know where we are. We’re in Portland, Oregon, at the Convention Center. Thanks for being with our coverage of 19 NTC. This interview, Like all of ours, are eyes brought to you by our partners at Act Blue Free fund-raising Tools to help non-profits make an impact. My guests at this moment are Vanessa Schneiter and Gabriel Sanchez. Vanessa is vice president at Caused Communications, and Gabriel is director of communications at 1st 5 Ella. But Gabriel welcome. Thank you, Tony into the show, Tony. Thank you. Thanks for taking time. Absolutely. Um so where your topic is ultimate communications tool kit, tried and true. Resource is everyone can use ultimate communications tool kit. That’s that’s, uh, pretty impressive. It’s not just the penultimate. It’s the ultimate, the altum ultimate. All right, we’re going to see I’m not in, but this is radio. Yes, Yes, you can do about your africa. I appreciate your information. Okay, uh, make you keep these promises. All right. Um what, what? To start with you, Gabriel. What belongs in a communications tool kit? Well, every every organization needs to tell their story. They want to tell their story in order to drive action and move things forward. And what we’ve learned and what I saw was my exposure to the kid was about three years ago is that there’s not a lot of learning in one place. And that’s what makes this tool kit So great is that it’s pretty much everything you need to know in one place that you can start from, and in order to both tell your story to engage your audiences, to talk to board members, to talk to donors, to engage members of the public, the people you want to serve. It’s just a great tool kit in order for you. Teo, help Dr Understanding of what you’re trying to do and to get people onboarding your mission. Okay, Vanessa. So what’s in? What’s in the tool kit? One of the components of our ultimate took it. Yes. So the communications tool kit offers best practices and really practical advice for every communicator in your organization. So everything from how do you make the case within your organization for the value of investing in communications, too. How do you put together a communications strategy to make sure that you have the right goals and tactics to drive that progress forward? And then we also get into a lot of different tactical element. So more specific surround best practices in media relations or how communications Khun support fund-raising effort. So it really is meant to be a soup to nuts, very breath oriented toolkit to help communicators at any stage of their communications journey. Okay, on who’s developed this tool kit is that the two of you and the third person on your panel who was not here, Courtney Clarke So the where is the where where is this from? Absolutely so. The the communications tool kit is authored by and created by Caused communications, which is thie first non-profit to focus on communications effectiveness in the social sector. The tool kit was originally published in 2002 last updated in 2005 and over the last few years has been undergoing this massive expansion and update project that Gabriel, as one of our partners, has been contributing Tio Courtney as well on DSO. Although it is authored by cause communications, it’s really important to us to make sure that in order for it to be as relevant as possible for today’s communicators, we receive input and feedback from the very communicators it is meant to help. So that’s where our colleagues like Gabriel come in in really helping us identify what kinds of resources and information e-giving be most valuable to them. All right and tool kit is something that’s available to the community without subscription or that’s right way. Find it. The communications took. It is available on the Cause Communications website, which is at caused communications dot org’s slash toolkit. In addition to the toolkit itself. You can also find five interactive digital lessons that we put together with the support of Courtney and her team at Form one. There are really cool way Teo get a taste for the rest of the content in the tool kit. So those those lessons are on topics ranging from branding to media relations to competitive analysis to fund-raising and measurement and evaluation. Okay, okay, yeah, everyone wanted to and Tony’s. One of the great things about the toolkit is that it’s intended for a broader audience, not just those involved in communications, but those who might be leaders of organizations. Or maybe they’re involved in development or other sectors because it helps those folks understand the importance of communications and the role it plays in order to help them do their jobs better in many ways. And we’ve seen this in smaller non-profits and smaller organizations, there is not a dedicated communication staffers. Sure, it’s distributed right, or sometimes you have many people who are directors of development and communications. Those are two big jobs, right? And so having an understanding of communications is very helpful, and and that was one of the original intentions of the guide was to help him just inform and make that case for communications with within organizations so that they make that nothing. Because communications is actually a time saver for a lot of leaders for executive director Seo’s of organizations, because it will reduce the amount of time they need to communicate because they’re essentially putting an all in one place, as opposed to having Siri’s of meetings and check ins and putting out fires. And I know Vanessa was very careful to say at the outset this for all communicators. So you’re going that it’s irrespective of your position. If you’re facing the public. Well, maybe not even his could be internal communications as well, right? That’s right. And I just had a breakthrough moment That’s right and trainable. I’m tryingto wonder. Okay, it’s not about me. It’s not what you think. Communications these days is not just a roll. It is a a practice, and we want to make sure that the toolkit is there to support anyone in a non-profit, or social sector role. Regardless of what their title says On there there business card. Everyone is a communicator these days and has an opportunity to contribute Teo Thie, expanding the reach and the impact of their organization. All right, it’s time for a break. Pursuant, they’ve got a podcast. It’s go beyond hosted by their vice president, Taylor Shanklin, who has been a guest on this show and the friend of the show. Recent episodes are self care for leaders and four digital trends for 2019. That’s just a little sample you’ll find Go beyond at pursuant dot com. Slash resource is now back to your ultimate communications tool kit from 19 NTC since caused communications. Does this for the community so generously give a shout out? What does cause communications do so? Caused communications works to support non-profits and foundations, strengthened their impact and a cheat their mission through stronger communications and marketing. So we do that by making available tools and resources and trainings for the sector. And then we also offer consulting services as well. All right, how about 1st 5 L. A. What about Gabriel? Well, they’re all about kids. Did you know 90% of the child’s brain is developing aged five? That’s a critical time. They did not know that it’s a critical time, you know. I know we’re making a lot of connections here at NTC, but the inner child’s bringing your making 1,000,000 connections a second. So it is a critical time for childhood development. And so voters, in their wisdom 20 years ago dedicated a tobacco tax to help fund programs. And we’ve now shifted to advocate for early childhood development programs like developmental screenings, preschool access and other ways to help help kids grow ready to succeed in kindergarten and in life. And so what we’re dedicated to doing is helping improve systems, make him work better for parents and their kids so that these kids grow up to do great things. You have communications principles that I derive from your world is not the principal’s themselves, but principles for day to day and long term. Gabriel, you start to take off the first of what I hope is gonna be many communications principles that you’re going to share with listeners. Well, I know it. In my part of the presentation I made yesterday, I was talking about how it’s important to think of all communication strategies and turned them inward for internal communications. I know you mentioned earlier about my breakthrough moment. Don’t gloss over it. No, course not. There’s a great breakthrough because your staff is one of your most important communicators right there, the ones where, in the age of social media, where everyone has a public persona and their posting on social media, everyone has the potential to be a spokesperson for your organization with you. Like it or not, that’s not to simply that’s not to scare people. But it’s also to remind him of the opportunity you might have in that you can reach new audiences is if you’re pursuing internal communications, which helps you with your organization. Alignment with helps you with your brand ambassador type type of programs, as well as employing engagement. So if you’re using internal communications, where those goals you’re going to help build your brand in ways that you might not, you can’t do officially through your official channel. So so oil that principal down to ah sentence. What’s the principle here? Think of your staff first, okay. And then, of course, you know not to negate everything. You just said that, like sometimes I like Boyd points. My I’m not sure my 1st 5 years were formative for my brain. I’m sure they were. You’re sure they were Tony? Not sure there was robust. They ought to have been. OK, but you gotta You gotta communications principle for us. Sure. Just Azaz Gabriel mentioned to put your staff first. We also believe in putting your strategy first. So more than we do a lot of polling and surveys at our organization on DH. We’ve learned over the years that while more than 95% of non-profits say that they value communications and its role in helping them achieve their their mission, less than half of non-profits have a dedicated communications plan. I’m not surprised by that. All right? And so the process of putting together a communications plan that aligns with your organization’s strategic plan is a great way to make sure that all of your efforts are working in unison with with each other and that you can really prioritize your time mean we all know that non-profits have way too much on their to do list and far too little time to get that done. And so a planning process can be a really helpful tool and making sure that you’re focusing on the most important things first okay. Have a communications plan. When I say okay, now, I presume the tool kit will help you develop your communications plan. That’s right. It goes over all of the basic elements of a communications plan. It even includes some tips for how to make the case for why you’re senior leadership should support the development of that plan. All right, Wei have more principles doing Gabriel have Ah, well, the principle you can share. I was talking about earlier my presentation how you can apply a crisis communications approach right to internal communications. When you’re going through a time of organizational change. Now I’ll give you four quick steps for crisis communications, and I’ll talk about how you can apply them internally. And that’s you want to be able to one. Somebody sounds their phones. I don’t Gabriel just took ownership. Go. Alright. Alright. So crisis averted. Okay, so yes, crisis cubine. How you gonna respond to this crisis? First on the show. I’ll use this perfectly as an example. Number one you ignore. Assume it was a crisis. Yeah, Yeah, but never one. You would acknowledge the situation. Hate. My phone went off, Took responsibility. Didn’t just late that it lay there. You got somebody else? Everybody stare out. Exactly. Step two is you take responsibility and you say you’re sorry, Tony, I’m sorry. And three, you explain what you’re gonna do next. I’m going to turn off my phone so it doesn’t happen. It ever happened again. Never happen again. And then for when? Hopefully you invite me back, I could remind you. Hey, I turned off my phone so that we wouldn’t have the same problem that we did last time. So what about the appoint? A blue ribbon panel? Isn’t that know me? Or is that you could put that in there? That old school? No. No, you can’t do that. It’s important to fact find. But it boils down to two. And step three, you want to explain what you’re going to do, right? And so, in times of organizational changes, the same thing, right, because you you work. You talked with plenty of non-profits. They’re always changing their adapting to new conditions. And sometimes it’s hard because it’s your staff that have are going through that, and you need to be able to explain its home. And sometimes some things don’t go The way you you wanted to. You need to take ownership of that and explain what you’re going to do to fix it. Okay, so it’s taking that same approach, you lying crisis communication and interns to your internal stand in times of change. Exactly. And in many ways, the best crisis communications is actually pre crisis planning where you’re averting crisis. That’s what you want to go to. So if you think of it that way and you’re applying those principles, that’s an external strategy. But internally, it’s a great way to keep people in line to keep people engaged and motivated. OK, Vanessa, you it’s your turn. You got communications principle for us. I do, and I’m going to let you in on a little secret. Tony. So we hear a lot about the importance of nailing that elevator pitch right? Well, I’m here to tell you that there is no single elevator pitch that is going to be the magic bullet for your organization. In fact, you need to tailor your message, depending on who you are speaking with this so there’s no one size fits all solution. There’s no one size fits all message, so it’s really important that organizations as they’re developing messages, think about what is it that really motivates each particular audience group that you’re trying Teo engage with and then create a bridge between the messages that you’re putting out there and the mission of your organization with what what your audiences really care most about. So in a sense, it’s using your it’s. Using your audience is motivation to connect that back to your organization’s mission. Alright, so, Taylor, your messages. Here are your messages again. My fundamental brain capacity. Tell your messages. Yeah. Now I have had guests who have gone through the exercise of having their board learn a new elevator pitch. You’re it. Sounds like you’re welcome. Tto disagree with other guests and but on the show over in Have we had this show in half years? Certainly everybody is not monolithically thinking so. The uniform elevator pitch not so not so helpful, you think? Well, I think there’s definitely a time and a place for developing that that pigeon, and it is important to equip your board members, for example, with some really simple talking points that they can use. But what’s going to be most effective is if that boardmember then has the comfort level of taking that message and really making it their own riffing on it, depending upon who they’re talking about. You talking? So yeah. No, I don’t I don’t know that this guest was recommending, you know, rote memorization of the identical, The identical pitch for all you know, whatever. 12 boardmember tze Maybe it was just talking points, okay? And then you should be as a boardmember. You should be comfortable enough tow Taylor that message And I said riff on it. Based on who you’re talking to, whether it’s a funder or somebody at a cocktail party, fundez becomes more. Just to be sure, the audience that you’re talking to, we got more principles if you want to keep going. This ping pong thing with are we have re exhausted communications principles. Well, I was going to talk a bit more again about internal communications and how critical it is. And I think another principle is linking the two where you should think about your external strategies and open essay was talking earlier about having a communications plan and strategy, and you should have internal communications in that same breath. You shouldn’t think of it is afterward, or a bolt on our Oh, yes, we’ve got to tell the staff, too. It should be within the same breath as you’re talking about it. You have your audience. Is your internal staff should be on that list as well. Doesn’t have to necessarily be number one, but it should be included so that they’re not thought of as an afterthought. But instead, you’re looking to engage them because one of the principles I was talking about is that your need to love your staff because those are the ones who are helping you to get the people you want, which is donors or media coverage or what have you. And they’re there for you. And you have to respect that. And you also need to look at it to where? Another way. A practical way to look at this is if you can’t sell an idea to your staff the people that are most bought into your mission that says I agree with what you do, I’m going to show up here every day. Do you work for that? Yeah. Then maybe your idea is not good. Okay. All right. So again, internal communication with urine. Think about it. It’s half in your eyes. You’re planning your own communication. Exactly. Think about stuff, okay? And building on the whole idea of tailoring your message to your audiences. It’s also really important. Don’t assume you know what your audiences want, but how do you find out what they want? Well, you asked. Um, it’s a really simple principle, but one that is often overlooked by non-profit professionals today and asking your audiences or understanding what motivates them is isa really easy way tio? Understand what what motivates them, how you can more effectively introduce your organization to them. And it’s something that we did as we were updating the the communications tool kit. So that’s where we brought in communications directors like Gabriel or implementers like communications interns or program managers or development directors. Folks who maybe don’t have communications in their title but have almost in a default kind of way, become the primary communicators for there. They’re non-profit, and so we brought them all together. We had several different workshops where we sat back and we really listen, Tio, what is it that you need in your day to day life? on. We were able to replace some of our anecdotes that, quite frankly, were so old. They become folklore in our organization with a really wonderful insights that let us know what today’s communicator needs in this digital era, where with the democratization of of communications and social media, everyone has a megaphone on their cell phone. What are some of the audiences that we might be talking to? Sure. So audiences would include board members who are not only an audience but also a messenger for your organization. You might consider talking to your donor’s. Think about speaking with your volunteers, folks who intern with you and also individuals who benefit from this from the services that your organization provides. Could even go broader. Mean journalists could be part of your communications plan. That’s right, whether that’s sort of, you know, outdated press releases or that maybe people still do them because you have to. But building relationships with journalist that’s right, could be a potential funders. People in the community government, depending on their work, the work you do okay, all of the above, all the above, and then they used data they want. They want information in different formats. A journalist, you know, might want bullets that they could carve a story around or craft a quick interview for. And then you have to know that they’re on a deadline versus funders would want more, more, more data. Rich Moore. Outcome driven. And not so much a headline and a lead. Exactly. Okay, I think you hit on something there. Tony is again twice in 20 minutes. It’s amazing. I think that the best point is stop. We’re wrapping it up is have a story. You have to have a story. You can’t just say we’re doing this. It’s great. You need to be able to explain it, and I’ll give you a quick tip. And this is something that you is gonna help you connect. You want to be able to Both are three things. You want to personalize human eyes and dramatizes story. You need to be able to make it two. In order for your story to be effective, you have to be able to personalize it. Say it affects people, might hurt them or health. Um, you need to humanize it. And so that way, in a sense of they can empathize with what’s going on and then you need to dramatize it. Need to say like there is some urgency there. We’ve got to fix this or else people are still going to be getting hurt because you could certainly talk about a number or statistics or fact and saying 1,000,000 people you know are affected by hunger every day or what? Whatever kind of fact, you figure. But it’s just a number that’s tends to be abstract. Yeah, no, we know you want to get storytelling, and I like your personalized human eyes and dramatized train. All right, let’s, uh we’re going to move away from the communicate buy-in principles. Now, you, uh, you talked about some best practices for moving a printed piece online. You say pdf doesn’t cut it. Or maybe maybe a. Pdf isn’t bad, but it’s not sufficient. May be necessary because it’s so common. A format. So what’s, uh what’s the trouble? Vanessa? What way? Not getting right about moving? Our resource is online. Well, so pdf so are still a valuable way tio share and communicate information. But as as you’ve pointed out, it’s no longer sufficient as thie on Li Wei as more of us are accessing resource is from our phones. Thie action of downloading a pdf is really cumbersome and not very convenient for today’s communicators. And so, as we’ve been updating and expanding Thie, the communications tool kit we were thinking about OK, how do we make sure that the content is not only relevant but as accessible as possible so that folks who actually use it on DH in that process we’ve partnered with Form one and came up with some really fun solutions for How can we break free from just relying on this This pdf and taking some of the content and best practices and concepts from our toolkit and putting them into a format of these interactive digital lessons. So giving people a chance tto learn by doing, giving them a chance to go through some fun exercises from the convenience of their their phone on DSO. In partnership with Form one, we’ve got these five great lessons on our website. It caused predications dot org’s slash lessons and those cover co-branding fund-raising measurement and evaluation, competitive analysis and and give you a chance to try it out right there. I think one of the other great things, too, is it? It’s much more share a booth challenge you have with Pdf. If you find a great lesson, you say, Oh, you want to share it with somebody? That’s a Tony. I want to send you a tip. I would say chicken download the pdf look Att Page 15 in the bottom right corner for the tip I’m talking about. That’s really hard to do. But if instead, if you have it where it’s much more digestible in a digital format much more cerebral and it’s going to help you, you’re gonna get to what you need quicker. What are some of these formats alternatives that we’re talking about? What you visualising data obviously. Pdf No one duvette Well, we’ll talk about one dimension ifit’s green. But pdf not very rich in visual ization. What are what are some alternatives? Sure, so there are no great infographics that you can put together, but something as simple as a pole Khun B. Really engaging, so putting together little bullet points and in fact so putting content together in smaller, digestible formats that is going to be a lot easier not to not only consume, but as Gabriel mentioned share So a wide of a wide range there of a different ways that you can consume that information. Okay. And a lot of organizations, they have a lot of great content already in these Pts, which is not t knock that. But it’s an opportunity to look at what you’ve done in the past and think about how you can reformat it where it’s much more digestible and terrible. So that way it doesn’t feel daunting. Thatyou have to redo everything. The contents there just think of ways you can make it more digestible by asking what your audience is looking for, what has been the most interesting or what’s the most thing you get. Most asked about his organization. Have that up front. Okay, Yeah, I gather the pdf is not going away, but it’s no longer sufficient because this is the 2nd 2nd panel where we’re talking about. In fact, the title of the other one yesterday was No one is reading your pdf like something like a great panel. I went there. Yeah, you stole their content later. No way were aligned when you recorded it and made it so much easier. Well, yeah, so I I Maybe, I guess. Yes. Pdf sorr no longer the and all. That’s right. And it was so much more we could do visually. Exactly. And it was really through that process of listening to our target audiences for this tool kit that we came to that conclusion on. So it was It was insightful contributors like Gabriel who who let us know that it was It was okay for us to experiment and to get a bit more creative. So in this way, we let our audience is be a barometer for our risk taking. Okay. We still have almost three minutes left together. Let’s spend a little more time. Two minutes. What else? What else did you sharing your 75 minutes with you already? And we haven’t talked about yet, but I was gonna share one of one of them. One each. It was you. You tend to grab the mic. Go ahead. Go ahead. I’m conscious of it. Thank you. We’ll get her share. I wanted to share some information. We ask tips from our audience. What is the best piece of communication advice? David, What you hear? And one of them I That was fantastic it is. Tell the truth. I mean, you want to put it in context with stories, but tell the truth. Great piece of advice. Good, especially in our current in political and government environment. And tell the truth, I shouldn’t need to be said. But it’s important to say Well, we also heard Keep it simple, don’t overthink things and test test test along along the entire process on DSO that really that really showed us that there was incredible wisdom in that room. And really, the most important tool in our tool kit is each other on DH. There’s an entire network here on DSO. We’re thrilled to be here at 19 and NTC to be able to tap into that that wisdom on DH, share it with our colleagues back at home, all right, and the way they are sharing this wisdom is by having you go to cause communications dot org’s slash tool kit for the ultimate communications tool kit, and you can also go to cause communications dot org’s slash lessons for the pdf alternatives. That’s right. Alright, they are Vanessa tonight, vice president that cause communications, and Gabriel Sanchez, director of communications at 1st 5 l A Thanks so much. Thanks, Tony. Thank you. Don’t hear opportunity. Thank your local. Thank you for being with our coverage of 1990. See all our 19 ntcdinosaur views brought to you by our partners at Act Blue Free fund-raising tools to help non-profits make an impact. We need to take a break. Weinger SEPA is They’re accountants. You know what they do. For goodness sake, do you need help? You help your 9 90 Need a fresh set of eyes on your books? Ah, some other kind of financial related accounting related audit. Possibly help you know where to go. You start at wagner cps dot com. Do you do diligence there and then check out, then talk to your coach to Don’t just check him out. I mean, you could see him on the website. It’s one dimension talkto pick up the phone. He’s been a guest. He’s not going to pressure you. He’ll tell you honestly whether Wagner CPS can help you or not. Get started at wagner cpas dot com Time for Tony’s take two. Summertime is planned. E-giving planning time. This is an ideal opportunity. You’ve got a little relaxed schedule. Your boss does. Maybe the board needs to be involved, too. And they do also. Probably no board meeting’s over the summer. So the you can work on your proposal your plan and, ah, pitch it upstairs where it has to go and get some attention paid to it so that you can have, ah, fall rollout or maybe a January rollout. So I think this is a good a good time to be doing that. Um, As you know, I recommend starting with charitable bequests those gifts by will for your organization that might be the place to stop. That might be. Your entire plan is just promoting charitable bequests. You could go further, but you don’t have to have a very respectable program with just request. But any case, bequests are the place to start. That’s where you want to begin your plan. There’s a little more from the beach on Ah, Cancun, Mexico, in the video at 20 martignetti dot com, And that is Tony. Stay, too. Now here is automated fund-raising. Welcome to Tony martignetti non-profit Radio coverage of 1990 si That’s the non-profit Technology Conference in Portland, Oregon, were in the convention center This interview like all our 19 ntcdinosaur views is brought to you by our partners at Act Blue Free fund-raising Tools to help non-profits make an impact. My guest at this point is Brian Louderback. He’s vice president of programs and capacity building at network Fur. Good. Brian. Welcome. Thank you, Tony. Absolutely great. To be here is always Thank you. Thank you. And your topic is three ways automation will make Sorry. Will modernize three ways. Automation will modernize your fund-raising. This is like the click candy of seminars. Three ways. Seven steps. You’re familiar with our work rhymes for things you didn’t know. All right, all right. Exactly. Um, I am familiar. Listeners are familiar, but go ahead for the new listeners who may not recall what is the work of network for good? Sure. So what we’ve done is really taking a legacy of, I would say online giving enablement when we started 15 years ago and helping provide non-profits with a space to conduct philanthropy online and teach him how to do it. That mission has really evolved over the last day decade, and now what we’re doing is taking all those dates and data and with renewed determination have a set of products that really helped new to fund-raising executive directors Or certainly first time development managers create an infrastructure that’s going to enable Mohr annual giving and certainly from individual gifts on DH to infuse a little bit more revenue and retaining donors into their non-profit bloodstream and remind listeners you were last on with Lisa Bonano. Yes, you were. You were remote. You were supposed to think you were supposed to come to the studio. Yeah, Couldn’t make it. Southwest Airlines was not cooperating with our schedule going from the airport or something. I did? Yeah, they’ve grounded the plane and everything you know? Not really. They would have a via say Sure on DH. That was when we talked about the work of network for good. Listeners can find that at tony martignetti dot com, But for today we’re talking about automation. Yeah, So what’s the trouble? Why are non-profits slow to adopt? What? Wait, Give us the headline here. It’s a little bit of everything. Our experience has been in helping about 200,000 non-profits for the last decade. Obviously, we have access to a lot of data and what we’re seeing is a CZ we from the outsiders outside perspective. Rather, there’s been a tectonic shift in how consumers interact with the world and consume content. It’s now Khun B personalized Curie. Eight curated and the frequency of it can be controlled all by the customer, the consumer. And so what we find is in trying to push non-profits in that direction. Two things happen. One. There’s sort of this legacy belief that because we’re a tax exempt were somehow non-cash were technology exempt. You know, in the sense that well, we’re non-profit, people should know that we don’t have to do all those things because we’re put bing over money and programs, and rightfully so. But in this day and age, what we see is you need to invest, Yeah, you Not only do you need to invest, but you need to embrace and exploit the functionality because we see a need to be to really create a relationship with a donor at every level at least, and using digital technology to do it at scale. Because I think as we see the a massive influx of millennial donors and certainly lagging Gen X donors, they interact with the world in ways that a number nine envelope just won’t facilitate. You know what I mean? And so what? What the need is is not only to raise awareness about the need of technology, but let’s help that small or beleaguered or emerging nonprofit organization do it the right way by not only embracing tech but embracing what automation can bring from a proper tech stack. You know, you didn’t say the phrase, but I’m thinking as you’re listening to your scarcity mindset, Yeah, we just we’re non-profit We can’t invest in in writing in digital automation. You know, our manual processes have worked for so long, so well, right, we have volunteers will come. Exactly. But so and I actually, you know, acknowledge. Ah, that perspective. However, how do we know as a non-profit that we’re doing well? Is it because we have a 30% donor-centric retention rate and set a 25? And so I think what what our sector needs to do quite frankly, is to look in the mirror and demand Ah, hyre level of output and strategy and really, you know, donor-centric City to use a cliche. But you know, donor-centric fund-raising That’s nothing new we talked about it for decades, right? But But the idea is centralising. Yeah, the donor’s preferences over what is easy for the fundraiser to execute. That needs to be the discussion and how to get that done. Because in a world where we can subscribe to anything that we want through a Web platform through online, look at Netflix. I mean, Netflix does not renew its customers by sending them a letter 30 days before their subscription is going to expire, right? And so the idea that we, as non-profits Khun, do that in a household that is heavily digitized and automates all of its payments. Teo, certainly, you know, their mortgage utilities, and then everything they do is generally online. I mean, even my grandparent’s don’t send me a $5 bill in a card anymore. You know, I get noticed from Amazon that Grandma Lauterbach just, you know, give me $50 have to go online to retrieve it. So non-profits cannot continue to hold up their tax exempt status and the fact that we’re a charity to absolve themselves from the tectonic shift that has happened now and how consumers interact with the world. Let’s start with storytelling. Yes. I don’t have too many too many panels this this year on storytelling. Okay, I have in past years just I mean, it’s so general. What? You know what? What can we do digitally to automate storytelling, making more effective all the things that story would be compelling? Heart wrenching? Yeah, moving, Make it about. Make it about the people you serve as opposed to the money that you need. You know, non-profits have perfected ways and hyre consultants to figure out even more creative ways to frame their financial need. Well, as far as I know, there’s one point 3,000,000 and counting non-profits out there that all have a financial need. And so it’s not necessarily to distinguish yourself from all the other non-profits, but if you do it right, you do it automatically and distinguish yourself. And that is talk about the unique impact of your mission. Start quantifying outcomes instead of outputs. You know, it’s not enough to say that we feed the homeless. How many people do you feed on a weekly or monthly blazes? And how does that mark mitigate the problem in that community in that neighborhood? Let’s talk about impact. You know, that’s that’s the impact, not the outcome, right? Right. Outcome is a number of meals because I think what non-profits need to do is understand that I believe and see that donors aren’t giving to non-profits. They’re giving through them. And what I mean by that is in effect, donors are outsourcing their desire for public good and impact in their communities to non-profits who have demonstrated they have the capacity to execute and achieve programmatic outcomes. So if we’re not talking about that, two donors were wasting, you know, we’re we’re wasting column inches, so to speak, on paper and email on websites. Talk about why you exist and what happens when you are fully financed. The goal of a non-profit isn’t a balance a budget. The goal of a non-profit is to achieve a mission based outcome for its community. Where’s the automation? Come in. How do how do we use automation? Yeah, tow have these successful stories, right? So what it comes from is fusing together the available channels to us and, you know, let’s just keep it simple for the moment. So we have email, we have direct mail. We have social media and text. And so the idea is we need to leverage automation to fuse those channels together to create an actual donorsearch spear. Ian ce. Because the goal is, you know, I would say we’re moving beyond a era of Doner management to a new era of donor and engagement. And so a lot of the terrain donorsearch from Doner Management. A donor engagement. Okay, Yeah, yeah, of course. Right. And so into the idea that one communication and annual report or invitation to a cultivation event is somehow you know, that combination of things ends up constitutent donorsearch stewardship. I think that’s really that’s limited thinking. What do you want to see instead, right? What? What didn’t start what I want to see. It’s what donors want to see. What donors want to see is the systematic communication of the impact that their gift or all gifts added up achieve for a new organization. So don’t tell me when it’s time to give again. Tell me when you are going to make more impact, and so in that message needs to get appropriated in texts, in social media and email, and then integrated with direct mail. I’m the last person that says, Oh, direct mail’s dead it’s not. It will always be a fixture in what it is and how it is. We communicate with donors, but I think you know what changes is, how many times in how many touches that particular channel could be effective to that particular segment. And so the rial need here is to think about how everyone consumes information, and it’s all done on phone or not all but we see a vast majority of it on phone. And the big headline here is age is no longer that determining factor for what channel’s someone will use to interact with your organization. Rather, it’s going to be a combination of multi touch that’s going to really drive a campaign message because, like, think about in the context of counter urine giving on. We talk about campaigns and data, but the reality is it’s only non-profits. Their campaign is comprised of a ah direct mail piece that goes out on some Magic day between the day after Thanksgiving and probably before the 23rd of December, and they expect these miraculous results and so on, and some of them get them because they have loyal, committed donor. Does that look past the channel? The message and see that logo and align with didn’t want to fly their flag. But the other side of it is that a campaign is the, you know, systematic communication of information to drive a group for people to get a result. And that can’t happen in one channel. You have to remind people, you know, it’s the same phenomenon where you send a direct mail peel out, don’t get a response. But then you sent an email out a month later and you see this Number nine come back into your office and that is proof positive that a multi-channel touch is what’s going to compel Mohr gift giving participation, but most importantly, Maur engagement of donors so sticking with his story telling talk about being multi-channel and digital. How do you feel about what’s your advice around? Because I pretty common practice empowering our are beneficiaries to tell their stories themselves. Yeah, you know, empowering them with the phone or some simple instructions. Sure, I think that’s well and good, but I think we would agree is a sector that is extremely difficult to get donors to jump through that hoop and make that, you know, make that make that commitment to take an action. I mean, I would argue, probably. There are many board of members of boards of directors that are slow to do that. And we all know about their accepted if you do cherry responsibility. So I think, yes, capturing the perspective of the donors is great, but they’re not the one delivering the program. They’re not working with the person that is the beneficiary of let’s capture the beneficiaries. Oh, yeah, yeah, yeah. Okay. Beneficiaries right is powering them. Yeah, I think to the extent that it’s possible, Absolutely. But, you know, in the construct of like human service organizations, it’s probably I think we all would generally agree that the people that we’re helping house feed and give medical care aren’t in a position or, you know, if we want to Mads low. This discussion aren’t really thinking about. Gosh, how do I help this non-profits? Really? How do we get it? But it’s time for our last break Text to give. They’re five part email. Many course dispels the myths around mobile giving. You do not have to be small double digit gifts. They can be in the hundreds. They don’t have to go through the donors phone company. Those were a couple of the myths that are dispelled. You get all the display shin of the mystification if you get there. Five part email many course. And to get that it’s one part per day. You text NPR to 444999 We’ve got butt loads. More time for automated fund-raising you Khun, you can solicit there. You can solicit totally. You know, selectively. Of course. You know we want to be careful about exploitation. All right, But But I think the first whillans Argo and another way I’ve had some guests recommended empowering the people who are delivering the services, like sort of putting the focus on them as the heroes of the organization and letting them tell the stories that they of the work that they’re doing. Oh, absolutely, in the conveyance of the benefits, right. But to do that, you need to have a technology or a system or a process to harvest all that great information and that storytelling byproduct for lack of a better term and bring it in and approach effectively appropriated and distributed to, among all channels to the people that care about the most. You could do that from direct mail to YouTube channel tio. Sure texting with Linc. Yeah, and this is not Teo marginalize any of those ideas because they’re not only are valid, they’re good and they’re best practices. However, most non-profits that’s not step one step one for a non-profit is to understand their O to have shared visibility within the organization. And it can be at the volunteer level two but a shared visibility around what the organization achieves and make sure everyone is communicating that externally. So it starts at a staff and volunteer level. And I would argue Stage two is enlisting the beneficiaries, let alone the donors, and delivering that message. Because until non-profit stop talking about their fund-raising go goal as the Rays on Detroit to fundraise, then I think there’s more work to be done at the organizational level. So I would say it’s about the It’s about a sequence in about what stage appropriate based upon the human and financial resource, is that I had that an organization has part of what you were talking about, and you mention this, but with cult action, the engagement, a cz, the cult action as engagement had. What’s your What’s your advice around technology and supporting that? Ah, so you’re automation automation? Yeah, So it is automation. You know, people kind of use the phrase, set it and forget it. That’s not inaccurate. But it kind of creates this belief that once we automate acknowledgement and engagement, then we don’t have to worry about those donors or that group or whatever the opposite is true. What automation allows you to do is focus on the things as a fundraiser that you always wanted to focus on, but never of time. And that is what is the impact or what the result from this email did this subject line work that is called action work? Did this text message get engaged with, and so it allows the fundraiser instead of worrying about, you know, getting the email out or getting the letter out, it allows the fundrasing think about what is what is the actual result is this channel for this campaign achieving what I need to? And then if it’s not how doe I re calibrate or optimized, how do we answer that question whether that channel is provided giving us our ally, right? Well, so the first step, you know, the natural inclination of a fundraiser obviously see like is it bringing in money? And that is the I would argue that is the penultimate metric, the ultimate metric. First, to figure out if you’re if you’re content and if your message is resonating, is people are people engaging with it? Are they opening? Are they clicking and so wants you? Once you’re able to measure the, you know, a hopefully a steady increase in the level of engagement, then I think that’s when you can start to go to the next, not the next level. But then the second consideration is it raising money, right? So because there are many great messages you can put out there that engage a donor that don’t necessarily have to quote unquote culminate with a gift or philanthropy eso I would argue that the number one metric that every fundraiser needs to be thinking about today and moving forward is engagement, as opposed to just participation, just the amount raised and the date that it came in. And when is it up for renewal because, you know, engagement. There’s, ah, hyre relationship between an engaged owner and a second gift alone increase gift. Then there is, you know, just how many solicitations do they respond, Tio, Um, you part of what you say in your session description is increasing efficiency. Yeah, with the fund-raising platforms, right? What? What can we do? So the way the thing about efficiency is like, I was, you know, I’m a dumpster fundraiser of 12 years right before he returned to a big bad consultant and then network for good and all that funds. And I would I remember 80% of my day wass in a delivery. Logistics. How do I get this email out? How does this postcard go out This invitation Go out. And and so the idea is, let’s be planned ful about what all those touches are going to be throughout the year. Let’s use technology to automate as many of them as possible so that we can stay focused on the thing that actually matter. What What are some of the tools that you don’t think enough non-profits air using or are aware of or or tools within platforms? Yeah. What what? What’s under exposed? I think what’s under exposed is like, for example, in the donor management systems out there. Are you able to produce text and email, let alone integrated with direct mail communication? I’m not talking creating a list or a segment. I’m talking about actual fund-raising cockpit, right? Whereby you Khun Sure, pull your list, your lead select and all that fun stuff. But then create and schedule campaign to deploy a text, deploying email also and then to produce a direct mail piece that works within that er that fits within that message framework on DH, then also the portability of that content over to social channels Instagram, Facebook, you know? So I would say that the thing that non-profits need to be looking for again it’s going back to my statement about we’re moving. You know, donorsearch will always be something we need to do and the highest priority. But we need to move beyond technology a zey donor-centric construct and think about in terms of donor gauge mint. We have to manage our donors and segment our donors so we know who to ask for what reason what time and what they want to hear, And how do we begin a relationship with them? So, yeah, it’s looking at at the platforms out there that allow you to doom or than enter and report and analyze data. That’s a critical thing that we always need to dio. But then it’s like, Okay, how do we How do we take the insights from that analysis and apply them to production and engagement? And so that’s that’s That’s where we’re going. I think that’s where we need to go. Is a sector? Is Mohr software companies looking at the what neat. What constitutes engagement and creating a optimal donor experience. And the donor experience just isn’t a timely acknowledgement letter or a nice looking website. Instead, it’s end end throughout the year. How are we going to make sure this person knows we’re doing the job they subcontract us to do with their $10 gift, let alone their $10,000 gift? Okay, Uh, you got some big ideas. You get something? We got some time. We got another full three minutes or so. What? What else you gonna share? You haven’t done your session yet? No, no. What else? You’re gonna sew one of things that were going to share tell people were so Network for Good is releasing a white paper that we did on will be released at the at our session on Friday, and then we’re going to share it with the rest of this sector. But basically what we did is three year study that followed 2000 non-profit organizations and knowns that use multiple channels of digital technology to communicate. And those that did not the headline here and this probably doesn’t surprise you. The headline is that those that used to arm or channels to communicate and solicit and thank donors and year and giving had a higher average gift by about 40%. And those that did. I’m surprised we need data to make this point. I know I’m not talking about being donor-centric and multi-channel well, multi-channel not as long as donor-centric right, but it’s been a long time exact multi-channel. You’ve got to go where the people are. Well, that’s the thing is like, I think what what the sector has lacked is and an example that we could be held up and pointed to a success. While it’s a commercial example, I love it and we deconstructed in the white paper what Netflix does to achieve a 91% customer retain tension rate. They simply used data, segmentation, text and email and then, of course, have great content online, right? And the combination of those things and everything that gets touched in the in delivering those things create this composite profile of their users, so they know exactly what to say and what exactly what? Content to position. Now, that’s an extreme example. But I use it because Netflix doesn’t have this oughta magical technology that does it all forum. They’re doing the spadework that every non-profit has the ability to do at any stage, right? You don’t have to have a full time digital fundraiser or a data analyst to be able to do this stuff. It’s about basic block and tackle and being planned ful as opposed to react. All right, so this is a case study of Netflix, and yet case the lessons for non-profits. It’s not out yet, not out yet, be released on Friday and then the whole sector the following week, where we’re going to get it so you can get it at network for good dot com on you confined it on Facebook A ce Well, yeah, and we’ll be launching on. We’ll have a couple of webinars around it to really present the findings. But most importantly, is to present some how to things that non-profit due to, you know, starting quote unquote tomorrow. One of things that we’re offering is a no digital navigation kit. Basically, how to make a case to aboard that they need to invest in fund-raising how to make a case, your boss, that you can work more efficiently with technology. Basically, it helps the fundraiser make a case internally that guys, we have to adapt. And here’s why. Because sometimes fund-raising our struggle to make that case to a board or two a boss. And so do you want to make that easy For part of the cases? You’re already experiencing it right through Netflix. Amazon, right, Zappos, your experience in this this seamlessness and this great experience they’ve all raised the bar we now need toe be dragged along raised, raised up to mix my metaphor drag along. But everybody’s experience Our donors are experiencing this everywhere else online way. You need to be there too. And we’re creating this cognitive dissonance. Everytime we don’t, we’re gonna leave it there. All right, he’s Brian Louderback. Hey, thanks so much, Tony. And he’s the vice president of programs and capacity building and networked for good. You’re very welcome, Brian. My pleasure. This interview, like all the others for 19 NTC brought to you by our partners attacked Blue Free fund-raising tools to help non-profits make an impact. Thanks so much for being with us next week. Yolanda Johnson. She’s women in developments. New president If you missed any part of today’s show, I beseech you find it on tony martignetti dot com. We’re sponsored by pursuing online tools for small and midsize non-profits, Data driven and technology enabled Tony dahna slash pursuant by Wagner CPS Guiding YOU beyond the numbers weinger cps dot com and by text to give mobile donations made easy text NPR to 444 999 A creative producer was Claire Meyerhoff. Sam Liebowitz is the lying producer. Shows Social Media is by Susan Chavez. Mark Silverman is our Web guy, and this music is by Scott Stein of Brooklyn, New York. Thank you, Scotty. You’re with me next week for non-profit radio big non-profit ideas for the other 95% Go out and be great. You’re listening to the Talking Alternative network. Wait, you’re listening to the Talking Alternative network. Are you stuck in a rut? Negative thoughts, feelings and conversations got you down. Hi, I’m nor in sometime potentially ater. Tune in every Tuesday at 9 to 10 p.m. Eastern time and listen for new ideas on my show yawned potential Live Life Your Way on Talk radio dot and Y C aptly named host of Tony martignetti non-profit Radio Big non-profit ideas for the other 95% fund-raising board relations, social media. My guests and I cover everything that small and midsize shops struggle with. If you have big dreams and a small budget, you have a home at Tony martignetti, non-profit Radio Fridays 1 to 2 Eastern at talking alternative dot com duitz. Hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested? Simply email at info at talking alternative dot com Thie Best designs for your life start at home. I’m David here. Gartner, interior designer and host of At Home Listen live Tuesday nights at 8 p.m. Eastern Time. As we talk to the very best professionals about interior design and the design, that’s all around us right here on talk radio dot N. Y c. You’re listening to Talking Alternative Network at www dot talking alternative dot com now broadcasting 24 hours a day. Do you love or are you intrigued about New York City and its neighborhoods? I’m Jeff Goodman, host of Rediscovering New York Weekly showed that showcases New York’s history, and it’s extraordinary neighborhoods. Every Tuesday live at seven PM, we focus on a particular neighborhood and explore its history. It’s vibe. It’s Field and its energy tune in live Every Tuesday at 7 p.m. On talk radio dahna, you’re listening to the Talking Alternative Network.

Jun 22 2019

1hr 3mins

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416: Asking Styles – Tony Martignetti Nonprofit Radio

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This week:

Asking Styles
In fundraising solicitations, one size does not fit all. There are different styles and personalities. Are you a Kindred Spirit, Mission Controller, or other. Brian Saber sorts them out to make you a comfortable, confident and effective fundraiser, based on what you bring to the process. He’s the author of the book, “Asking Styles.” 

There’s more at tonymartignetti.com 

Nov 18 2018

1hr 2mins

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382: The Donor Journey – Tony Martignetti Nonprofit Radio

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Tony’s guest this week:

Taylor Shanklin, vice president of marketing at Pursuant. 

There’s more at tonymartignetti.com

Mar 23 2018

1hr 1min

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430: The War For Fundraising Talent – Tony Martignetti Nonprofit Radio

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This week:

The War For Fundraising Talent
Rapid staff turnover and high donor attrition are merely symptoms of a larger problem: You’re not treating your fundraisers right. So says Jason Lewis. He’s author of the book, “The War for Fundraising Talent.”

There’s more at tonymartignetti.com 

Mar 15 2019

1hr 1min

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403: Branding & Focus and Attention – Tony Martignetti Nonprofit Radio

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Tony’s guests this week:

James Wu, independent brand consultant; Kristyna Jones, co-founder & CEO of Brothers Empowered 2 Teach; and Rhiannon Tasker, donor communications manager for The Public Theater.  

Also, Steve Rio, CEO of Briteweb.

There’s more at tonymartignetti.com 

Aug 17 2018

1hr 1min

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423: Courageous Communication – Tony Martignetti Nonprofit Radio

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This week:

Courageous Communication
Maryanne Dersch says your nonprofit may be codependent and it’s stifling your communications. Are you afraid to stand out? Do you prefer middle-of-the road content to driving on the sidewalk? She may be right. She’s the author of the book, “Courageous Communication.”

There’s more at tonymartignetti.com 

Jan 25 2019

1hr

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381: Date Your Donors – Tony Martignetti Nonprofit Radio

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Tony’s guest this week:

Jonah Halper, author of the book “Date Your Donors” and founder and partner at Altruicity consulting. 

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Mar 16 2018

59mins

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422: Donor Centric – Tony Martignetti Nonprofit Radio

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This week:

Donor Centric
To keep your donors, think and act like successful private sector companies. Curtis Bingham is founder of the Chief Customer Officer Council and a multi-award winning customer success strategist, conveying corporate methods to nonprofits.

There’s more at tonymartignetti.com 

Jan 18 2019

59mins

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402: Your Media Relations Strategy – Tony Martignetti Nonprofit Radio

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Tony’s guests this week:

Peter Panepento & Antionette Kerr, co-authors of the new book, “Modern Media Relations for Nonprofits.”  

There’s more at tonymartignetti.com 

Aug 10 2018

1hr 1min

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407: Getting To Know Community Foundations – Tony Martignetti Nonprofit Radio

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Tony’s guests this week:

David Rosado, manager of community foundation insights at Foundation Center, and Kaberi Banerjee-Murthy, vice president of programs for Brooklyn Community Foundation. 

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Sep 20 2018

59mins

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408: Building Relationships With Family Foundations – Tony Martignetti Nonprofit Radio

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Tony’s guests this week:

Susan Shiroma, senior social sector librarian at Foundation Center; Stuart Post, executive director of the Meringoff Family Foundation; and Danielle Guindo, executive director at Read Alliance. 

There’s more at tonymartignetti.com 

Sep 29 2018

59mins

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409: How Foundations Make Decisions: Data Matters – Tony Martignetti Nonprofit Radio

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Tony’s guests this week:

Grace Sato, knowledge services manager at Foundation Center, and Nicole Lee, senior manager of corporate and community affairs for United Airlines.

There’s more at tonymartignetti.com 

Sep 29 2018

59mins

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428: Your CEO/Board Chair Relations – Tony Martignetti Nonprofit Radio

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This week:

Your CEO/Board Chair Relations
You, or your CEO, as the case may be, need to work together with your board chair toward an aligned vision. How do you establish it and what if it gets blurry? Aisha Nyandoro shepherds us through CEO/board chair and full board relations, as in recruiting, onboarding, engaging and removing. She’s CEO of Springboard to Opportunities.

There’s more at tonymartignetti.com 

Mar 02 2019

1hr

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406: Foundations As A Tool For Collective Power – Tony Martignetti Nonprofit Radio

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Tony’s guests this week:

Bradford K. Smith, president of Foundation Center, and Ana Marie Argilagos, president & CEO of Hispanics in Philanthropy. 

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Sep 12 2018

1hr 1min

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380: Risk Management & Your Disaster Recovery Plan – Tony Martignetti Nonprofit Radio

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Tony’s guests this week:

Ted Bilich, CEO of Risk Alternatives, LLC. 

Also, Dar Veverka, vice president of technology for LIFT communities. 

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Mar 09 2018

1hr

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437: Reduce Donor Abandonment & Welcome Your Donors The Right Way – Tony Martignetti Nonprofit Radio

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This week 

Reducing Donor Abandonment
From Amazon to Zappos, there’s a lot you can learn from e-retailers to keep your donors in the checkout stream as they make their online gifts. Our 19NTC panel, Matt Scott and David DeParolesa, reveal proven e-commerce strategies to increase online gift completion. Matt is from CauseMic and David is at Give Lively.

Welcome Your Donors The Right Way
Your donors now complete their online gifts at record rates. Have you got in place a multichannel welcome and nurture series to receive and steward your new donors? Our panel will get you started. They’re Brenna Holmes with CCAH and Chrissy Hyre from Innovation. (Also recorded at 19NTC)

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May 03 2019

1hr 2mins

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411: KPIs & Fundraging – Tony Martignetti Nonprofit Radio

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Tony’s guests this week:

Anna Rhodes & Brenna Holmes from Chapman, Cubine & Hussey. 

Also, Amy Sample Ward, our social media contributor and CEO of Nonprofit Technology Network (NTEN). 

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Oct 12 2018

1hr 1min

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420: Stay Secure In 2019 – Tony Martignetti Nonprofit Radio

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This week:

Stay Secure In 2019
Let’s resolve to keep our technology and data safe in the New Year. Jordan McCarthy will help. He’s with Tech Impact and he’s got simple, proactive measures for the short term as well as bigger long-term initiatives for your consideration. Stay safe!

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Jan 05 2019

1hr

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468: Big Impact – Tony Martignetti Nonprofit Radio

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This week: 

Big Impact
Let’s learn the best ideas from the brightest leaders in social change. Vivien Hoexter is co-author of the book “Big Impact” and she shares lessons and reflections from the authors’ interviews for their book.

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Dec 07 2019

58mins

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467: Recruiting Your Next CEO – Tony Martignetti Nonprofit Radio

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This week: 

Recruiting Your Next CEO 
“As a board member of a nonprofit organization, the most important responsibility you are likely to assume will be to hire your chief executive officer.” So starts the book, “A Guide To Recruiting Your Next CEO.” Author Dennis Miller walks us through. (Originally aired 12/22/17) 

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Nov 24 2019

57mins

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466: Music To Major Gifts – Tony Martignetti Nonprofit Radio

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This week: 

Music To Major Gifts
“No One Dreams of Being a Fundraiser.” It’s a nonprofit truism and Mitchell Linker’s book. He and his music are with me for the hour.

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Nov 15 2019

55mins

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465: Buy-In Bitches & Process Blocking Your Progress? – Tony Martignetti Nonprofit Radio

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This week: 

Buy-In Bitches
I gave that title to Carrie Lewis Carlson and Lara Koch as they explained how to get your boss to listen to you; to get your boss’s buy-in when you get it—and they don’t. They’re savvy, they’re straightforward and they shared tons of strategies. They’re bitchin’. Carrie is from CLC Consulting and Lara is at Smithsonian Institutions. (Originally aired 11/9/18)

Process Blocking Your Progress?
Stephanie Zasyatkina wants you to pay attention to your org’s workflow. Identifying and overcoming pain points and inefficiencies will put your methods in line with your mission. She’s with InReach Solutions. (Also from 11/9/18.)

There’s more at tonymartignetti.com 

Nov 09 2019

1hr 1min

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464: This Could Be Our Future – Tony Martignetti Nonprofit Radio

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This week: 

This Could Be Our Future
Yancey Strickler is co-founder of Kickstarter and he’s written a book that’s a manifesto for a more generous world. We’ll talk about his vision for the hour.

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Nov 02 2019

1hr 2mins

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463: Adversaries Into Allies – Tony Martignetti Nonprofit Radio

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This week: 

Adversaries Into Allies
It can be advantageous to work with people and causes on the other side. Leah Garcés shares her experience and advice. She’s author of the book, “Grilled: Turning Adversaries into Allies to Change the Chicken Industry.” She’s also president of Mercy For Animals. 

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Oct 26 2019

1hr

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462: Scale Up & Sustain – Tony Martignetti Nonprofit Radio

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This week: 

Scale Up & Sustain
It’s a question I hear often from nonprofit leaders: “How does my organization get to the next level?” Kathleen Kelly Janus’s research leads her to the answers and she shares them with you. Her book is “Social Startup Success.” (Originally aired 12/8/17)

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Oct 18 2019

56mins

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461: Recruiting Your Board Members – Tony Martignetti Nonprofit Radio

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This week: 

Recruiting Your Board Members
Gene Takagi returns with 12 tips, ideas and strategies you can use in board recruitment. We’re talking expectations, motivations, commitment, requirements, and more. He’s our legal contributor and principal of NEO, the Nonprofit and Exempt Organizations Law Group. 

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Oct 11 2019

1hr

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460: Beyond Local & Online To IRL – Tony Martignetti Nonprofit Radio

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This week: 

Beyond Local
We’re talking about scaling your community. Want to go regional? National? Global? Stay online or move to IRL? My guest from 19NTC is Emma Togni with Social Techno. This is our last of 32 19NTC interviews.

Online To IRL
Amy Sample Ward
continues our convo and focuses on in real life community building. Drawing on NTEN’s experience, she has strategies for growth and local empowerment, and shares resources. She’s our social media and technology contributor and NTEN’s CEO.

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Oct 05 2019

1hr 1min

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459: 5-Minute Planned Giving Marketing & What’s Fair Game? – Tony Martignetti Nonprofit Radio

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This week: 

5-Minute Planned Giving Marketing
The best person to reveal my wildly simple Planned Giving promotion tips is me. (Originally aired 8/18/17)

What’s Fair Game?
Info you find on LinkedIn about a potential donor belongs in your report on the person. What about Facebook and Instagram? What if the tidbit is embarrassing or compromising, but valuable to your org? Should you friend prospects to learn more? Maria Semple walks us through the ethical conundrums. She’s our prospect research contributor and The Prospect Finder. (Also from the 8/18/17 show) 

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Sep 28 2019

57mins

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458: Wounded Charity – Tony Martignetti Nonprofit Radio

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This week: 

Wounded Charity
Author and consultant Doug White returns with his latest book, “Wounded Charity,” positing that the 2016 allegations against Wounded Warrior Project were mostly untrue and that the organization’s board failed. And the media. Oy. Join us for a provocative and thoughtful analysis.

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Sep 20 2019

1hr 1min

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457: Peer-To-Peer Peek & Poverty Porn – Tony Martignetti Nonprofit Radio

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This week: 

Peer-To-Peer Peek
Our panel from the Nonprofit Technology Conference shares an overview of community-driven fundraising. How do you plan for, inspire and activate your supporters? They’re Noah Barnett from CauseVox and Kenny Kane with Testicular Cancer Foundation. (Originally aired 7/6/18)

Poverty Porn
Amy Sample Ward returns to discuss the issues around graphic images and descriptions of poverty. How can you avoid the porn trap and white savior stereotyping, while telling compelling stories and advocating effectively? She’s our social media & technology contributor and CEO of NTEN. (Also from the 7/6/18 show)

There’s more at tonymartignetti.com 

Sep 14 2019

1hr

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456: New Power – Tony Martignetti Nonprofit Radio

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This week: 

New Power 
Why do some leap ahead while others fall behind in our chaotic, connected age? Co-author Henry Timms, president & CEO of 92nd Street Y, has the answers from his book, “New Power.” (Originally aired 6/8/18)

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Sep 07 2019

1hr 1min

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455: Online Major Giving & Online Adversity – Tony Martignetti Nonprofit Radio

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This week: 

Online Major Giving
Do you have web forms for your major donors? Our 19NTC panel hashes the pros and cons of automating major giving and—if you decide to expand to online—how to work around the obstacles. They’re Adam London at Project Donor Love; Carrie Rice from Carrie Rice Consulting; and Anneliese Davis with Rahab’s Sisters.

Online Adversity
How do you maintain personal and organizational values when people are screaming at you in the social networks? Burt Edwards, our panel of one from 19NTC, shares strategies and systems that keep your staff, supporters and social ambassadors safe when they speak out online. He’s from Friends of the Columbia Gorge.

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Aug 31 2019

1hr 2mins

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454: Youth Leadership & Whole Self To Work – Tony Martignetti Nonprofit Radio

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This week: 

Youth Leadership
Our panel of youths and a program coordinator explains how to engage young people in organizational decision making, using technology development as the vehicle. They’re Sarah Hoang from Park Youth Collaborative; Lucky Lim with NatureBridge Marin Headlands; and Lalee Simeso at Golden Gate National Parks Conservancy. (Recorded at 19NTC.)

Whole Self To Work
What does it mean for marginalized folks to bring their whole selves to work? Why does it matter for your org when people of color feel they can’t be fully themselves in your office? Our panel answers these and offers subtle but powerful strategies to dismantle barriers. They’re Raj Aggarwal and Vanice Dunn, both from Provoc. (Also from 19NTC.)

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Aug 23 2019

1hr

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453: Manage Your Programs With A CRM & Co-Learning For Your Programs – Tony Martignetti Nonprofit Radio

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This week: 

First, I fired a listener. Then . . . 

Manage Your Programs With A CRM 
The right CRM can help you run day-to-day program operations: track client relationships and outcomes; host trainings; manage certifications; organize transportation; and more. Our panel was recorded at 19NTC and they’re Jake Grinsted from Simply 360; Leah Kopperman with Keshet; Kai Williams at The International Wildlife Rehabilitation Council; and Medha Nanal from Top Cloud Consulting. 

Co-Learning For Your Programs 
This 19NTC panel encourages you to look at a more collaborative training culture, which pushes the bounds of who is the educator. They’re Debra Askanase at Oracle NetSuite; LaCheka Phillips with TechSoup/NGOsource and Kevin Martone from JCamp180. 

There’s more at tonymartignetti.com 

Aug 17 2019

1hr 10mins

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452: Getting Buy-In & Your Tech Committee – Tony Martignetti Nonprofit Radio

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This week: 

Getting Buy-In
Dissent tactics. Rebellion. Resistance movement strategies. You’ve got to take risks if you want to move out of the past with fresh ideas that are supported within your org. Our 19NTC panel has examples of successful and failed risk taking. They’re Liz Polay-Wettengel with Interfaith Family and Karim Lessard from 7 Simple Machines.

Your Tech Committee
Peter Schiano and Ilene Weismehl say you need a committee to keep you alert to areas where you can better leverage technology. Your committee’s agenda includes budget, security, projects underway, and training. Peter is at Tech Impact and Ilene is with Community Catalyst. (Also from 19NTC)

There’s more at tonymartignetti.com 

Aug 09 2019

1hr 4mins

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451: Inconceivable: That Metric Does Not Mean What You Think It Means & Google Analytics and Google Optimize – Tony Martignetti Nonprofit Radio

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This week: 

Inconceivable: That Metric Does Not Mean What You Think It Means 
Take a fresh look at fundraising metrics with Kirk Schmidt and Wes Moon. Kirk is with STARS and Wes is from Wisely. (Recorded at 19NTC)

Google Analytics & Google Optimize 
Learn terminology and best practices for these applications. Should you trust your data? Which reports do you need? What about testing and optimizing? We cover it all with another 19NTC panel: Colleen Campbell from Firefly Partners and Jeannē McCabe at the Center for Reproductive Rights. 

There’s more at tonymartignetti.com 

Aug 03 2019

1hr 2mins

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450: 450th Show! – Tony Martignetti Nonprofit Radio

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This week: 

450th Show!
Scott Stein opens the show with our theme music from his song “Cheap Red Wine.” Claire Meyerhoff from the PG Agency is our guest co-host. All our contributors–Gene Takagi, Amy Sample Ward & Maria Semple–will call in, along with new sponsors. We’ll give away bags of Cura Coffee. Scott plays more of his original compositions. Claire leads us through a fun history lesson. It’s all on the 450th show. Celebrate with us! 

There’s more at tonymartignetti.com 

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Hello and welcome to Tony martignetti non-profit Radio. Big non-profit ideas for the other 95%. You heard that live music. It’s our 450 of show foreigners. That’s a lot. That’s a lot of radio. I’m glad you’re with me. I’d be thrown into op Telmo psychosis if I saw that you missed today’s show. It’s our 4/50. Claire Meyerhoff from the PG agency is our guest co host. We’ve got this live music from Scott Stein. All our contributors Jean Takagi, Amy Stamp Award and Maria Simple will be calling in along with the new sponsors to introduce and announce we’re gonna giveaway bags of cure a coffee. Scott is going to be playing more music for us. Claire’s gonna lead us in a fun history lesson. We’re live tweeting with the hashtag non-profit radio, So join us on Twitter. We’re on Facebook. Live at the Tony No at on my page. Tony martignetti zoho of your If you are a friend there, we’re on Facebook. But if not Twitter with the hashtag non-profit radio. This is all on our 4/50 show, ninth anniversary Thank you so much for being with us. Were sponsored by Response, sir by Wagner c. P A is guiding you beyond the numbers. Wagner cps dot com By Cougar Mountain Software Denali fundez They’re complete accounting solution made for non-profits tony dot m a slash Cougar Mountain for a free 60 day trial also sponsored by turn to Communications, p. R and content for non-profits, your story is their mission. Turn hyphen two t w o dot co So that website is turn hyphen. T w o dot CO and for the 450th show were sponsored by Cure Coffee connecting coffee lovers with farmers and families who harvest the finest organic coffee beans. Cure a cough a dot com. Don’t you talk pretty? That’s clear. Meyerhoff. Welcome. Welcome. Oh, she’s a trained. She’s radio could tell that I’m on treyz Telemann train and she’s a pro. Welcome back to the show in my heart for 50. Thank you for coming up. Thank you. Came from Washington D c. I drove actually was in New England. Drove down yesterday. Will be driving back to D. C. Welcome. Bible days are creative producer. It’s good to have you. Yes, way We started this show. Will you started the show. But I helped you way back when you asked me some for some advice, and you were like, What would you charge me? And I’m like, you know, really wouldn’t charge you anything. But you know what I’d like? I’d like my name at the end of the credits of every show. It’s been their claim. Our creative producer, cloudgood I know it’s serving last. That’s what you want. It’s there. Nine years. It’s been, like one. A legacy. Scotty Stein’s got Stein. Welcome back. Thank you. Thanks for having me. Always good to see it. Always good to be beyond the show. Pleasure. I love having you for the anniversary shows. You bring your keyboard. Yep. We’re gonna hear cheap red wine. We are gonna hear a brand new composition World release. Ah, yeah. I wrote it this morning. Okay. E wrote it this morning. First to hear it are awesome. Yes. What? What’s going on in the Scott Stein music World Music gigs coming up? Yeah, actually, doing a gig out in Brooklyn on Monday at a place called Bark or Tits And the debt. Ms. Park section of Brooklyn, close to where I live. Uh, me and three other songwriters Jerry Cherry, Kyle Lacey and Sarah Wise doing kind of a song writers in the round thing. It’s a great little room for that. So I’m doing that on that. I’m about to head to Chicago on Wednesday. I’m goingto Lollapalooza. I’m playing really play? No, I am playing a CZ part of a kid’s rock fan, Joanie Leeds in The Night Lights who I’ve worked with for almost 10 years. Uh, we’re playing the kids stage at Lollapalooza on Thursday. Friday, Joanie Leeds and that’s it. Love that. Congratulations, follow-up, Pollux. Yeah, I’m excited. How do they define kids at Lollapalooza? But, uh, I think 10 and under. Okay. I mean, I think the general demographic for Joni’s me could be anything from like toddlers up. Three. Think that 1st 2nd grade, something like that. It’s pretty broad range of children’s ages, but a lot of fun. It’s super super fun. Congratulations. Thank you. It’s awesome. Yeah, What’s going on in the clear Meyerhoff PG agency World plan giving creative. I continue to help lots of wonderful non-profit organizations with their legacy programs, helping them build out their legacy societies and helping them reach and engage their best prospect. So they make requests and other plan gif ts to their favorite non-profit charities. About s So where you living now? You live in North Carolina and I live in Washington, D C live in Alexandria, Virginia, in Alexandria. Okay. Okay. What’s Ah, that’s a cool town. It’s great a lot going on right now. That’s Ah, that’s the new isn’t Google. It’s coming. The Amazon Amazon. Remember? Amazon had the big contest and it shows part of Arlington, Virginia to be the darling of Alexander. Pretty darn close. Pretty close. Does this mean your property value is going about my condo in October? And it’s already increased quite a bit. So it was. It’s been good for real estate, Awesome in the DC area, people buzzing about this And I guess that’s the thing like Courtney, I don’t know. You know, you’re not in the, you know, in the local Well, there’s a lot to talk about. What you live in Washington, D. C, for instance. There’s this guy on Pennsylvania Avenue and there’s this Congress and okay, so people talk about it and then they talk about non-profit radio there, like every day I walk down Pennsylvania Avenue, our Constitution evident. People are just talking about Tony martignetti non-profit radio and I go What’s not to talk? That’s great. It’s 9th 9th 10th anniversary. You know, I can’t believe Help me. You did help me in the beginning. It’s got nine years on. I have, I have when I’m gonna get to actually way could share these Now I got I got the history is where it was a little thematic Well, history’s thematic thing Yes, you’re clear Your very first show non-profit radio. Yeah, I have it. Here’s the show sheet from It was July 23rd 2010. Wow, nine years ago. That was nine years ago. We started in July. So you were on, like the third or fourth show I was. What was I talking about? I think donorsearch Tory’s for playing storytelling was actually story storytelling in jargon. Remember mary-jo argast maybe jargon jail Throw people in jargon jail. That was your charge. It was your concept. I hate jargon. Credit. I hate the word used all the time. I don’t want any. I don’t ever want to hear the word youth in everything because as I learned in broadcast journalism from Bill Torrey at American University. He said no one ever says, like I saw five youths running down the street. People don’t talk like that. No, this I saw you got five teenagers, five young people running down the street. But that was your first show and jargon. See, the, uh well, I made you those shows. She’s a major your clock. But look how Look at the comparison. I mean, there’s the 2010 show sheet is just like lines, right? And the 2019 is big paragraphs. Dense. We got more going on. All right. Scott Stein. I got your first, uh, Scott Stein. We first used your music on the September 6 2013 show That’s coming up nine years. Yeah, I know. I’m sorry. Wait. Coming up. Six years starts coming up six years? Yes, exactly. I agree. And ah, so that was And that was the first time we used it. And then your for your first time, live with us. Was the 200 show July 18 2014. Okay, 200. You’ve been here for every anniversary since. Except one. Yeah, there was one. I had to go to your apartment record, right? I think I was gonna be on the road or something. That during that during the live broadcast. So yeah, but I pre recorded way pre recorded cheap red wine and played it. I don’t know if that was the 3/50. It was like the one you’ve been on every anniversary since doing every 50. It’s fun. It’s really like a high. Almost like a highlight of the year I turned summer. I’m like, Oh, pretty soon we’re going to do the New York New York show. You think about just I love it. It’s fun because biggest for me. I worked in radio for years, and it’s like my only radio thing I do anymore. We’re gonna turn Scottie. Alright, cheap red wine. This is the song that I licensed from you in 2013. And of course, we only sample of 10 seconds before the vocals. You know, Uh, so I always wanted it. I always want you to play it live. Yeah, and full. And so, if anything you want to say about cheap red wine, I don’t know. This song is older than the show. Uh, comes from a record that it did back in 2009 10 years ago. And I think the song was had already had it for about a year before that. But, uh, yeah, it’s Ah, it’s been really fun. Thio here. It used in this kind of context, So happy to do it for you, son. Please hurry up, baby. Just keep talking sooner later. Offing a routes to what you mean seeking romantic advice from a bimbo. Dumb luck never answers upon a TV street way can agree on nothing way Get tail or ups from my down It is a pawn in each other now, baby. And this look that we found you know you used if I’m a charming gonna can figure out how And you said you thought I was handsome But it doesn’t matter now so keep fallin lungs Your time will allow because I gotta empty promises every bottle of cheap red wine and wait, Wait, Just diamonds. They won’t talk to the cut of clothing that I wear with good stuff when you’re too easily distracted too. Okay, you got to, man. So I’m gonna do the best that I can, but maybe you have some competition day when I’m a wealthy man. You know, I used to find a charming, but I can’t figure out how you said you thought. Always handsome. But it doesn’t matter now, so get full in my punch. Sloane’s your time allow because I’ve got her and promises a bottle of cheap wine. And let’s raise our glasses to take a drink of better days. The other bilich a kiss like that, you say, And I ain’t gonna kill Helen’s dialogue. National victory signs. Who’s We’re perfect for each other long nobody else. Nobody is way. You know, you used to find me charming, but I can’t figure out how you said your father was. Hanson never minded, no matter now. So he had fallen from a punch. Eyes is like your time will allow. Got her Any promises? Neo-sage I love that. I just love that song. Thank you. There’s nobody waiting in line just like cheap red wine. Love. It’s got Thank you. Thank you so much. E-giving are gonna play another one for us later on. Yeah, the the World release premiere. Um I want to give away a prize. We’ll start with Yes. We’ll start with our prize is the 1st 1 is going to This is these are our recent subscribers to the insider alerts where you get it. You get an email from me every Thursday tells you the guest star insider alerts linked to my video on the 1st 1 The most recent to be subscribed is Dennis Lee. Dennis is executive director at the Marching Elite Foundation. So Dennis is gonna get a pound of cure coffee. Congratulations, Dennis Lee, Your coffee going to Dennis Lee? Thank you for being our most recent insider dentist. And, um, we have a little, uh we have a little We have a little bit about, uh, a little bit about your cure Coffee. Well, what we do, we D’oh! I love your coffee. It’s my favorite cure. A coffee directly connects coffee lovers with farmers and families who harvest the finest organic coffee beans. And, you know, with every cup of cure, you joined their effort to expand sustainable dental care to remote communities around the world. They are a direct trade coffee company Now, with learning opportunities for dental students in the U. S and abroad. Cure coffee dot com. I love that mission that is so great. They do the dental work for the farmers of the of the beans because the CEO of the company is a dentist. That’s great. I love that Thomas Godlessness. Fantastic. He’s a dentist in California. Yes, bona fide dds after his name. So maybe I’ll go to California to see him. Because, you know, a good dentist. That’s that’s what you find when you stay for life. I’m going to California for years old Blue Frost and Rutherford, New Jersey. Really? Um, yeah. Trust in, like, 3000 dentists. And then you’re not going to, you know, practice dental loyalty. Well, I D’oh, but I guess I have moved to other places where it’s not practical to my dentist and Carl play. Well done, Island, New York. You’ll dentist with anybody? Nothing. My original dentists. Bad reputation, the bad dental grip. You should practice more dental lorts. I hope you’re practicing safe industry. I have my new dentist in Shady Side Maryland. 1,003,000. Dentists. I hope you’re doing it safely. Um, So there was something, huh? Let’s see. Where are we now? Okay, Is that it’s somebody on the phone. Oh, excellent. Okay. Awesome. That must be Jean Takagi. Hey, Jane. Congratulations. Thank you. That is Jean Takagi Eyes our legal contributor, Jean Jean. The Law machine. You’ll find him at neo-sage log group dot com and he’s at G. Tack on Twitter. Longstanding, longstanding contributor. How are you, Gene? I’m doing excellent. How are you? Oh, very good. It’s the 4450th 9th anniversary, huh? You know, we’re doing great. My voice is cracking, which means I’m excited that we’re doing great. Like I’m 14. Um, what’s going on? It, uh, like Neil latto. What do you, uh, what you all paying attention to in San Francisco? We’re enjoying this summer. It’s not. It’s not so hot here. So we’re having fun here, And, uh, I’m working with my partner, Aaron bradrick and Cindy latto. Actually, who’s the director of the master of masters and science of the non-profit management program at Columbia University. Designed a course for the program that we’re really looking forward to doing that. So does that mean you’re gonna be in New York teaching? I may be a little bit more, but we’re doing the design phase right now. Still in design phase. Okay, but you’re hired, right? It’s not You’re going to do it. We’re all working it out right now. Okay? I won’t make any premature announcements. Would get everybody excited. I’m sure we’ll be the first to know. Yeah, yeah, we’re here. We’re here in New York. It’s gotta be. It’s gonna be the breaking news here, so let us know, Gene. Absolutely. Okay. Um and what would you be teaching? It’ll be a program on sort of a business law issue for for non-profit professionals programme A programme? Oh, not just Of course I was I was minimizing it. What would be like a top topic in that in that class for non-profits that they would need to know about what’s what’s a top 10? Things like public private partnership collaborations and kind of some of the legal issues that may arise in those type of interaction. All right, well, you let us know when it breaks. Gene, you’re, uh I always talk about when you’re first way talk about when you were first on the show and then I never know exactly, but I found it this time. I actually did the legwork. It only took me about three years. We’ve been talking about this, but your very first time on this show was August 27th 2010. Nine years. We have just about nine years. Way had just started in July 1010 1 of the show’s Gene’s been on forever. Yeah, regular contributes an original. Well, that’s why he’s changing the law machine. Yeah, he’s on his own longest running contributor. Not not producer. Is that, like Israel tag liners? That attack line you gave him again? He’s too modest. These jeans. A very modest man. He wouldn’t He wouldn’t do that to himself. Right? So you like Tony? Tony, you cringe, Gene, when I say that the radio machine, it’s just a little bit you blush a little bit. Tony Tony, the radio pony like that? Uh, more like a horse, but not a pony. Move on. All right, Jean, I want to thank you so much for calling. It’s good to talk to you. It’s been always my honor and pleasure to Congrats on for 50 and looking for Thio. All of you. Thanks. Thanks a lot. And he has it in his bio. I love that. Thank you, Jean. Good to talk to you. And thanks so much for what you contribute. Thank you, guys. Thanks. Jane. Already anywhere else on the phone. Okay, then, uh, there was this New York Times article on podcasting. Yes, I saw it. And there’s you emailed, just like two weeks ago that I was so excited. But I thought of you as soon as I read it. I did because I said to a friend of mine I was with my friend Laurie and we were reading New York Times at our favorite Starbucks in Newburyport, Massachusetts, and I turned to Laurie. And I said, Look at this article about podcast and and my friend Tony, He has this long time podcast I think he liked goes down into the history books for the podcast. And I think there were a lot of great points made in that podcast. And Sam talked about one of them. Scott Well, Scott. Oh, so Well, Sam talked about what, The 19%? Yeah. Uh um, from march to May of this year, 19% of podcasts had a new episode, right? And there’s something like 700,000 podcasts, and only 19% of those has have produced a new episode in the last few months. So they’re staying. They’re mostly stay after men s three months. March, April May s O That alone puts us in the 81st percentile just of eso tribute to how much work you put into this. You know, I think one of the up shots of the article was that a lot of people go into podcasting and think it’s easy and think it’s, you know, it’s It’s not as much work as it is. And it’s to your credit that you’ve kept this thing going, not just for the number of years but the number of episodes. It’s a lot of work. You have to really devote yourself to it. And, ah, you know, it’s that the technology may not. Maybe, you know, it may be easy for everyone to get started, but it’s hard to to sustain it. And ah, knowing your audience of having your niche is is a big part of it, which is something that you have it. And they said that in the article, Yeah, yeah, And over the years since I’ve been involved with your podcast, people will be try. Oh, I want to do a podcast. I want to do a podcast and I say, Well, do you have any idea what goes into a podcast? Because my friend Tony martignetti has been doing one for 789 10 10 years now, and and he does them consistently every single week, except for two weeks a year. So he does 50 podcasts a year and to produce a podcast every single week and book the guests and come up with the topics and write all the things and keep the sponsors and work with Sam and and work with Scott. And to get it all done is really a great achievement. So around of applause, that’s a good tagline that zoho that’s a good better than the non-profit pony. Yeah, radio pony Radio Way could let the pony die. I send the money to a farm in the form of a glue factory farm in Vermont. That boy got quickly. Thank you. Thanks a lot. I guess it’s, uh it’s gratifying. It’s just a love affair. I just love doing the show and all the work. Uh, it doesn’t matter, cause I know that, uh, we’re helping non-profits helping small and midsize shops who I always have in mind as I’m as I’m doing it. That’s the God and, Scott, you gotta be in a niche. You gotta be loyal to your listeners that gotta get values value to listeners. Otherwise, right, they’re going to be Oh, there’s Ah, major correlation between that and being a musician, you got to know who your audience is Without that, it’s very, very difficult, right? And provide content specifically for them. And don’t drift off into other places and provide, like something else just cause you want to so right, like you don’t have a sudden play like, you know, the hokey pokey Or do you want me? And I am playing kids music in later? Well, I guess the parallel only goes so far. There’s there’s there’s a balance to be struck for sure, but, uh, we got off the mood strikes. We got somebody on the phone who is very committed to like exactly what we’re talking about. Staying true to mission, not veering. And that is an example. Ward our social media and technology contributors. Do-it-yourself Award. How are you? I’m doing great. Congratulations. Thank you very much. Were you able to hear our conversation while you’re on hold. There. I You did. So we were just talking about staying true to mission, right? I mean, you’re about that. Yeah. And I was reflecting on, you know, the whole, like, 50 episodes a year, All the work that you do to make sure that you have tops and people to join the show and all of those things And how many times we’ve been on. And I wanted to make a joke, but I didn’t make it because I felt like, maybe I maybe I should sensor that joke. But I was Yeah. How is there anything to say anymore? But you always find new things to talk about. And I think that’s to your credit. Thank you very much. You help? You’ve been contributing a long, long time on social media and technology. Your first show with us was, um it was July 13th 2012. The 100 show. Exactly. Right. Um, And at that time, with the 100 show, we had 1000 listeners. So yeah, so two years into this thing. So we started in July 2010 July 2012. Your first show, 100 listeners. I’m sorry 100 shows. We were celebrating having 1000 listeners, and now we’re over 13,000. Wow, that’s pretty cool. I think that’s you know, that’s that’s great. Thanks pretty good. 13,000. Pretty good. 13,000% growth. Is it 15%? I don’t know. 13,000% better. It’s more than 13% stock in that 50% of thousands. 130. It’s 13,000% growth 1000 times. This is not the math show, right? 15,000% growth is 13,007. We got it sends a music show non-profits fun stuff, no matter what’s going on it and 10 dot org’s You know, I love non-profit. You know, I love intent. I’m not supposed to say no. Never What? Uh, what’s going on in time going on while we have, um, 20 ntcdinosaur action proposals just opened. So people are submitting their ideas. And this year, for the first time, we have moved the ignite applications intothe same sessions, a mission timeline. So in the past, ignites which are a type of presentation with five minutes exactly, and you have 20 sign and the slides auto advance every 15 seconds, and they are hosted up on the main stage as one of the general sessions in the morning. In the past, applications to be one of those people opened Ah lot later in the year after registration was already open, they were open in, like, November and December. Okay, but this year we decided to do it all at the same time. So what types of conversations or topics? They want a surface of the conference. They you know, they could do that a little bit more holistically. So, uh, sessions in-kind of more standard breakout format as well as the main stage content, are all open for submissions. Right? Cool. And this is all for really big. This is offer. Then this is all for 20 and T c. Right? Next. Give us the dates for 20. Sure. 20 ntcdinosaur be in Baltimore, Maryland, which we’ve never been to before. I mean, people I’m familiar with the conference has never been hosted in Baltimore, and we will be there march 24th through 26. Okay, Okay. Cool. So submissions air open you goto and 10 dot Or if you want to submit, it’s a very, very good conference. Non-profit radio has been there, I think, half a dozen times. Maybe I’m exaggerating. Maybe it’s only five, but always on the exhibit floor, capturing the brilliant speakers that that a subset of the brilliant speakers that in 10 has and expanding their reach and expanding the reach of the conference. I love doing it, You know I do. Amy, don’t You know I love it. We lose any sample word? Well, trust me, she knows She knows that I love it every step forward. No, no more. Okay, well, I’ll pretend that you may be speaking. Well, it’s a great conference, and everyone should go. And it’s in Baltimore. Yes. And, uh, that’s two of us. Who, speaking for Amy. Amy, thank you very much for calling. And thank you for being ah, contributor for so many years from since the 100 show. Thanks. Thanks so much, Aimee. Simple work. She’s great. Um, let’s I want to welcome one of our new sponsors. Um, and that is, uh, Cougar Mountain Cuckoo Mountain software. They do accounting software for non-profits, the Denali fundez your complete accounting solution specifically designed for non-profits. They have a free 60 day trial and you can find that a tony dot m a slash cougar Mountain. Don’t you talk pretty, tony dot m a slash cougar mountain for your free 60 day trial of the Denali Fund. Your complete accounting solution specifically designed for non-profit. Very excited to hear about it And brand new brand new sponsor. Because because non-profits need things to be more, you know, simple and specific. And Taylor to them agree. Not using QuickBooks, which is designed which is made for corporate and individual and, ah, trying to tailor it to a non-profit. It doesn’t doesn’t work because you got your fund accounting problems, which right? Denali farmer takes takes care of you. Come on to talk about, uh, no, but but he’s the marketing manager. Brian. Brian. Brian blessed our marketing manager who have been working with Welcome, Brian. Glad to have you. Thank you. Thank you for joining. Not properly with a sponsor. Thank you, Brian. And thank you. Cougar Mountain software. Um, you had, you know, a little something going on. You want to talk about a little history? I do. Well, Mr Ethan, will you know, Tony, your show really is historic to may that this is the 450th show. As we discussed earlier in our discussion about how podcasts are, really, you know, it’s just hard to produce these podcasts and keep them going. So so kudos to you for doing this historical show. So today, in honor of that, as you enter the history books, I have a little game for us, a little door just a little today in history thing. So the 1st 1 I want to mention is that and and you asked me when I say that I would do this well, that clears air non-profit angle to it. So I’m gonna try to do my best to Time non-profits to these as much as possible. So in 17 75 the office that would later become the United States Post Office Department was established by the second Continental Congress. Benjamin Franklin, Pennsylvania was the first postmaster general now way have a musical clue for you on the state. In 17 88 a certain state became the first actually became ratified as state in the United States. The 11 state. Which day was it? We have a musical clue wrote down. Try it again. Scott, New York, New York so that non-profit Italian is, Of course, that’s the home of non-profit radio. Oh, that’s tenuous. Oh, my goodness. That’s cool. What? You’re clever. Well, and for the post office one, I was gonna say the tie in is how much not how much mail have non-profits sent over the years through the U. S. Postal Service? Thanks to Benjamin Franklin Weaken, send nice mailers to people to raise money. Clever mailers, envelopes post towards all that, All that. So on this day in 1945 the Labour Party one the United Kingdom General election by a landslide and that removed Winston Churchill from power on this day, the Labour Party. One serious. Winston Churchill was a Tory. I guess I should have done that. But, um yes, of the Labour Party came into power today. So in 1947 Harry Truman signed the National Security Act of 1947 creating the C I A, the Department of Defense, the United States Air Force, the Joint Chiefs of Staff and the United States National Security Council. And I do not have a non-profit tie into that. But you know, that’s great. It’s okay. That’s important. Are we Don’t you cut me off because I got a whole thing here. I know. We got it. We got a call her. We have a call or ever sponsored me. Can we come back to our way? I can’t. I don’t want to keep promises. I can’t keep way. Way will try. Okay, you duitz doom. How are you? Hey, Tony. Good. Very good. Very good. How you doing in there? I’m sorry. Thank you very much. Are you in Madison, Wisconsin? Yes, I am. Okay. Of course I’m grateful to you because, uh, you’ve been a guest on the show a bunch of times. In fact, your your first time on the show keeping with the history theme that Claire set up for us. Mystery theme That clears that up for us. Ah, was September 12 2014. So five years ago, almost five years and you’ve been on you’ve been on a couple times. And I’m also, of course, grateful for, uh, for Wagner. C p. A sponsorship. It’s been a couple of years now, and I’m grateful for that. That’s awesome. Yeah. They’ve been with us a couple of years waiting to cps dot com. What’s, um What’s what’s Wagner looking at for non-profits this summer? First of all, we’re really be supporting your show. And I would like to thank you for your dedication again. Um, for nine years now and helping out the other 95% of the pregnancy. The eighties. They were looking at you a constant standard. All the very, very fighting. Okay, Yeah. Don’t go into detail on you. Can’t be gonna be different going forward. It’s gonna be more challenging. And we’re helping our clients kind of, like navigate through the complexity that giving them some implementation plan. Okay. And wedding has a bunch of webinars they’re doing this summer. I’ve been a summer on the fall. I’ve been promoting them on the show. So you’ve got a ramped up Your free resource is for non-profits. Yeah, we started thing, baby nurse. I get like, two years ago now and we plan on doing a lot more and abila xero pompel latto part that other other resource is we’re creating for our clients again. We work with a lot of nonprofit organizations and we understand that they enough resource is sometimes like the other 5% provide that. Yes, Thank you like the other 5%. Thank you very much. Um, eat. We have to go. But I want to thank you again. Thank you for the sponsorship. Thank you for your sharing the value that you do when you’re a guest. And, uh, we’re gonna get it. Be getting you back. I know you and I are working on that. Yeah. Yeah. Thank you so much. Thanks for having their happy contribute. Thanks. Thank you so long. So long. Uh, let’s give away another prize. I don’t give a prize. Another sec a second. Most recent, uh, new insider on this is Thio Alana Cooper, who is the senior director of donor relations at the Jewish Federation of Palm Beach County Beach County, Florida. Alana Cooper is gonna be a bag of your coffee coming your way. Congratulations, Alana. That’s a wonderful non-profit organization. You know what? Your federal I’m very familiar with the Jewish Federation of Palm Beach in that area. Would you, uh, cubine teamviewer quaint? Just with the cure of one more time? Cura Uh, okay. You’re a coffee. Well, I love Kira coffee because it directly connects coffee lovers with farmers and families who harvest the finest organic coffee beans. With every cup of cura, you join their efforts to expand sustainable dental care to remote communities around the world. They are a direct trade coffee company now with learning opportunities for dental students in the U. S and abroad. Cure a coffee dot com and now I want coffee. Thank you. It’s so hot in here. You sure you want coffee? One iced coffee? It’s the reason the reason I’m here is because the host doesn’t like the air conditioner on really during the during this show. If anyone was wondering because it makes me I don’t care for So that’s why um let’s do the live lister love because we’re, uh, cool like this. Look at this list of listeners. I mean, it’s incredible. Look at this. The sheet of live listeners, um, shot him out. San Francisco, California Middlebury P A. Longview, Texas Tampa, Florida Alexandria, Virginia. I lived My neighbor. You leave is listening. Yeah, sure. Awesome life. Listen, love to Alexandria and Washington D. C. Right by them if he’s listening. Oakland, California monisha, New York, New York. We got multiple New York, New York, as usual. That’s good. Uh, Charlotte, North Carolina. Um, Seoul, Korea. Seoul? Yes. We got Seoul, South Korea, on your haserot. Come So ham Nida, for our Seoul Korea. For our South Korean Romania, Romania is with us. Tulani osili Ramani Iran. Iran. I was I was recently very close to Tehran, Iran. I was nearby. You were living in January. We took a cruise and and for a while my phone gave me a little thing. It said I was in Tehran. All right, let’s take a person. All right. Theron, live. Listen, love out through Tehran. Um s boo. I don’t know if I’m pronouncing right, but the country is Finland. Yes, piela Oh, as proof Inland, Uh, live nation left to you and, uh, also abroad. We got some other broad. Uganda, Kampala, Kampala, Uganda Indeed. Also in South Korea. Got CEO Joo. Were you near Seo? No, but I might go there next year. Okay. Ono Japan and bringing it back. Uh, we got Hell’s kitchen. That’s interesting. Hell’s kitchen. New York shows up differently than New York, New York. That’s funny. A lot of good restaurants Night. They have 10th abila station live listener left to you. And congratulations on showing up separately from all our other New York New York listeners going upstate Watertown, New York is with us. Um, going out a little West West Salem, Ohio, and um oh, Munich, Germany. Gooden, dahna and Freeport, New York Report, Long Island, New York Report New York Right near There you do. I’m pretty far away from Carl koegler York C a R E l E P L A c They’re working on the new train station there. My friend Mary Ann was right by the trains. It is being to get that extra stuff going on. Moscow’s with us. Moscow nasco I don’t and no Russia. And ah said Munich, Germany. All right, so live Mr Love. Awesome. And Sam, if anyone new ones come in, that’s treyz. Would you update us, please? Because I want to shout out everybody falik If there’s all over the place all over the world, it’s incredible. We got multiple multiple continents, indeed. And of course, the podcast pleasantries were multi Continental and were, and even, uh, further reach then the live love is the podcast. Love the podcast. Pleasantries to the outs where the over 13,000 people listening each week on small and midsize non-profits, uh, CEO, executive directors, fundraisers, board members, consultants and other vendors to non-profits. Podcast Pleasantries to you. Thank you for being with us. I hope the show continues to serve. You give you value. I believe it does cause the listener numbers keep growing, so and the feedback I get is positive. So thank you for being with us podcast, especially board members like you. Dorothy Hamill. Today’s her birthday. Today’s Dorothy Hamill’s birthday. What is your boardmember? She is a boardmember or a recent boardmember of the Baltimore Symphony Orchestra. How do you know all this? But well, because I researched the whole bit that I was going to do today. So I know your birthday’s today and everything that happened today in history. So I’ve got a musical clue from Scott here. There’s a the original sitcom anarchist, the original sitcom actresses Birthday today. Who is it? Close. It’s Ethel’s birthday. Vivian Vance Vance and she was married to William Frawley know they were well on the show. They hated each other in real life. They hated each other. It’s a legend that was Fred. Fred and Ethel never even spoke off. Hated each other. You got one more. You got another history thing, another history things. So there’s there’s another. It’s another musical clue And someone’s birthday today. What’s the band? Sam knows Rolling Stones today is Mick Jagger’s birthday. Uh, that sounds better on the guitar by, and I do not have, like, a non-profit link to Mick Jagger. Actually, I found that I think he’s kind of not that charitable that he spends a lot of time trying to hide his body from the But he’s born July 20,000 fans she shares a birthday with Britt said non-profit really are all right. Hyre s Let’s, uh, there’s another Tony martignetti in the studio here. Oh, step up. Step up to Scott’s Mike, would you Come on. Come on, Come on. You’re gonna be on a podcast. Yes, I’m gonna like there’s another Tony most second. There’s a second Tony martignetti here. I just want a little shout from better looking. Thank you. Thank you. Come a little closer. That every proud of my son on the work he’s doing for nonprofit organizations goblets and and thank you for your faithfulness. Appreciate it. Thank you, Dad. Thank you. That’s so sweet. And after the show, I’m gonna explain to Dad what a podcast is. He’s got to start his own podcast. Uh, all right, well, uh, Scott, I wanted to Ah, what you do? Another song you got? You got a world world premiere. Yeah. Uh, they said earlier on the show. I wrote this this morning, which is half true. Um, I have had a part of this song running through my head for the better part of, ah month. And then I wrote a quick, rough draft Ah, a couple of weeks ago, and then I wasn’t quite sure where the music was gone, and I put it aside. And this morning I had about 15 minutes, and I was like, Let’s just let’s just finish this song, right? You know, sometimes songs spring songs are like, Sometimes it’s like pulling teeth. And sometimes it’s like cooking breakfast. And, uh, this one’s been a little of each make on fits and starts. So what is it? Uh, I have a number of ah, All right. World release a cz yet? Untitled. Yeah, I think I got a couple possible titles. Ilsen Okay, maybe we’ll challenge. Maybe we’ll challenge listeners to come up with a title for Scott Stein. So listen closely. And, uh, at the end at the end, we’ll tell you how you can reach Scott with your title suggestion. Great. Great. All right. How does this go again? I am only half joking now. That’s too all right. Uh, Getsem inside information. Someone’s me a copy of the master plan. Sources were dependable, but they’re in a language I don’t understand. You know what? I’ve always been a sin for as long as I can remember. Always skipping past super landings. Always looking for that snow in September. Good. The way you play the song. Always someone since long Booth. Some days your own busy Some days you can’t get a damn thing done. Some days you get the car key. Some days it’s the keys to the king. Sometimes the changing of the guard, professor than changing of Caesar way Sometimes the people that you love way very good reason. Wait. I once was beginning. Wait, don’t just watch. You know, watching you know. All right, Scott, that Claire was smiling. Way no, Scotty. So talented. He’s right here. And this is great. Absolutely often do have, like this really good artist right in front of you Sing a song he just wrote first here. I think my favorite part was hit the last court, and there was a truck or something going by honking his horn. I’m saying I don’t like you understand? Like those of you who are listening. I’m on a keyboard. I’m not on a piano, so I’m going like this. Think didn’t just go out. Oh, what did I hit? A wrong note. I think I was right. It’s got if if people do wantto well, give you feedback and or maybe even give you a suggested title, How did they reach you? Uh, on social media on Facebook and Instagram and Twitter. I met Scott Stein music on my wife’s a Scott Stein music dot com where you get to come out to bar chord in Brooklyn on Monday. And there’s my little plugs. There are New York, New York and Hell’s Kitchen listeners. Absolutely. Um, when else do you play in New York? Give us a little, um right now I’m actually just getting back into playing gigs. Uh, I’m just getting back into the into the map. for a while. Um, I took a little hiatus. My wife and I had a baby in October. Maybe boy and early October. What? October, uh, cover nine. Nice. Very nice. And thank you. So s so. I took a little time off from that. And as could imagine, my spare time is non existent these days. So it’s every second is precious these days. And, er eso I’m doing I’m doing this show tomorrow and I’m doing another one back-up Bark or another song Writers in the round on August 19th of things. The date’s on Monday evening and then hopefully more on the fall once I’m sleeping a little. Congratulations. Awesome. Thank you. We got we got another new sponsor on the phone. Peter panepento. How are you? I’m doing great. How are you? Very well, thank you. Peter panepento is with turn to communications, and they’re also a brand new sponsor of non-profit radio. So I thank you very much for that, Peter. Yeah, Thank you. Unfortunately, I didn’t bring my keyboard or my singing voice quite entertaining. No, no, you’re Scott Scott is up to the company. Would have been up to your competition too. So uh, what’s turned to tell us? You know, I’m telling listeners 32nd bursts, but you could take 45 seconds and tell us what turned to is about. Sure. So turn to is a consulting company. We provide PR and communications and marketing support, too. Non-profits and foundations. And it stems from my experience in the non-profit and foundation world. I was an editor or a number of years, the Chronicle philanthropy, and actually had a co host a podcast with you way back when Tony and Thea to see you’re still going so strong after all these years. And we’re really adept at hoping translate the messages that, um that non-profits hell thio to their key audiences and making sure that we’re doing it in a way that really resonates with them and help them make a bigger impact with their work. And, of course, their turn hyphen too dot Co ceo. Um, Peter, you were You were first on this show. Now I was on. I was on your show when you were ah, doing a podcast for The Chronicle. We’re not sure who was first, but I I know. I don’t know. I don’t know if you could look back in your archive, but I look back to the non-profit radio archive and you were first on non-profit radio on August 13th 2010. That was our that was our second month. So you are also very early newcomer. Yes, we were. Yeah, we were. We were blazing new trails back then, Tony, and it’s really amazing how much podcasting and digital radio has has grown up since then. It’s, uh it’s really been been really cool to have been on the ground floor of things like podcasting in social media and and webinars and everything else that we were doing at the Chronicle back in-kind of the explosion of the Internet. And and it’s been really, really cool. You you started out as as one of the, uh, as one of the staple podcasters for The Chronicle back when we were when I was there, too, and, um, hard to believe it’s almost 10 years now that’s making me feel quite old. It is. Uh, you’re referring. I think Thio fund-raising fundamentals which you produce. We collaborated on that. Peter and I would collaborate. It was it was a chronicle chronicle podcast, and I was on that I did a e-giving one. You were on fund-raising fundez forgot. Thank you. Yes, that’s right. That was That was that was a different format with 10 minutes. We were people. We were trying to keep those, like, 10 12 minutes. Max, Right? Right. Yes. And the thinking was we needed to keep it short for people to want to listen to us for tea, get to the end that way. Wanted to keep it short and tight. And you’ve really been ableto build a really engaging, thoughtful, long format program. And the fact that you do it so consistently is is really a testament Thio your skillet this but also the amount of work. You’re putting it really incredible. Thanks a lot, Peter. And, uh And who would have thought when you were a guest, 2010 our second month that nine years later you’d be your company? You have a company, and you’d be sponsoring non-profit radio knife. I thank you for being our newest sponsor. Thanks so much. Thank you. Thank you. It’s a pleasure to do it. I’m thrilled to be associated with it and hope you have 454 Thank you. Thanks a lot. We’ll be talking. Thanks a lot, Peter. So long. All right. Thank you. Bye. We got Maria Semple online. Maria Semple. How are you? I’m doing very well. Thanks. How are you? Awesome. Thank you for calling. Maria. Simple That she’s the Prospect Finder. She’s at Maria Simple. She’s the You’ll find the site prospect finder dot com No, wait. I messed that up. You know the prospect finder dot com The prospect finder dot com All right. To the source. And she’s at Maria. Simple. Did I get that right? That’s right. After all these years, you would think I would know. Yes. All right. How are you, Maria? Simple. I’m doing very well today. Thank you. Okay. And we’re well here, too. Is having a great time there? Yes, we are. 4/50 anniversary shows were always cool. Absolutely. Um, congratulations. You got what you got going on for your summer. Ah, well, I am calling you today from the beautiful downtown waterfront in Beaufort, North Carolina. Uh, yes, yes. Uh, can I stay here? The weather finally broke. We don’t have the crazy humidity today, so all is good. Are you on your boat. Wonderful. Wonderful. I am effort. That’s awesome. Um, okay. Uh, so I wanted to congratulate Scott as well. Real quick. I heard that he had a baby. I love the new song. It’s a good life. I have a feeling that maybe, uh, did the baby get some inspiration to that? That song, perhaps. I love it. Yeah, you may have. May have uncovered something in there. Yeah, that’s certainly at the forefront of, like everything I do. Right? Oh, thank you. Yeah. Maria, your first show with us was August 12th 2011. So you’re You’re a newcomer. You’ve only been on eight years. You’re a newcomer. Oh, boy. Don’t hold that against nine years. I think it’s pretty. That’s quite the legacy. My nose was cool, but she’s been gone eight of nine years. 9 8/9 What’s that? That’s a lot of divide. A nine latto percent that? Yeah, that’s a long time. So the Prospect Finder and the first thing we talked about was linked in for prospect research. That was your first subject with my like Clinton linked in. Yeah, it did for prospectuses. Right there. It’s bonified duvette duvette no duitz still talking about that today? Yes. So what’s your latest? Yeah, what’s the latest thing we should know about Lincoln and Prospect finding? Um Well, you can definitely do an awful lot still with the advanced search feature for free. And, um, you know, some folks deciding to take advantage of a free month of premium Thio get the, you know, the additional search fields and so forth. So certainly something to think about. I love Lincoln. Great. Yeah. Yeah, because after all these years of, like, sort of collecting people, it’s like this awesome roll index that keeps updating itself, and you never know. You might find I have. I’ve gotten a lot of work from lugthart valuable. Yeah, well, people will, like, sort of follow me on Lincoln for a while, then refer me to someone and mostly biggest. They know me from linked it not from in person, so it’s kind of interesting. Yeah. Okay. Glad it’s working for you. Reassemble. And so you feel like the free premium is worth checking out, Maria? Uh, definitely. Yeah. Why not? I mean, if you could do something for free for 30 days, why not? Um, definitely, But have a plan. I have a plan to use it and implement it well and do something with all of the great data that you’re gonna uncover. Okay, Cool. Thank you. Maria Semple. I got, uh we have to move on to another prize. But thank you so much for calling Maria. And thank you. Thanks, Maria. Thanks for all your years. Contributing 88 years. Thank you so much. Congratulations. Thank you. I want to give away another prize. We said it was like two minutes left in the hole. The hole in the whole shebang here, this’ll one is gonna be This is a book. It’s gonna be a book from the I’ll tell you what it’s going to be. Peter panepento. His book. Yes. It’s going to Peter’s book. All kinds of great information on marketing, communications and getting your message across and not using jargon. Exactly. It’s modern media relations for non-profits, which he co authored. He cooperated with the Internet car because you could be your own. Oh, I know into it. I think I might not think I’m in that book. Really? Yes, but no. I think I think I was interviewed for that book. actually now that because it’s Internet. And that was my grandmother’s name in the book. There was, Dad. Thanks, Peter. Thanks to put me in the book, So, yes, but yet because now I think these days you could be your own media mogul. You don’t have to rely on the traditional media. You can. You can be your own media mogul. Well, Barry, Steven’s gonna learn that he’s gonna get the book. Mayberry R. Stevens. He’s president of the Northeast Louisiana Arts Council. Barry Stevens with a V, not a ph. President. Northeast Louisiana Arts Council. Peter panepento book is gonna be coming to you, Barry. And, uh, we got a pretty much wrap it up. Scott Stein. So much. Thanks so much, Scott. Hey. My pleasure. Glad you guys are doing this practically in my backyard. Well, not quite. I’m in Brooklyn now, but we were in my I don’t have come to North Carolina or DC to do it right here in New York City. And the next time we all get together, which show is it gonna be? It’s gonna be the 500. Uh, summer. We’re going to get a celebrity to come in. I gotta work on that. I’m gonna find us a celebrity to come into the studio. Don’t look at me. I think should neo-sage No, you’re a celebrity. I made another kind of celebrity. I have someone in mind, I think. Claire, thank you so much for co hosting. Hey, thanks. Thanks for having me here was wonderful. Thank you so much. Happy for 50th. Thank you. Next week. Inconceivable That metric does not mean what you think it means. Plus Google analytics and Google optimize If you missed any part of today’s show, I beseech you, find it on tony. Martignetti dot com were sponsored by Wagner CPS Guiding you beyond the numbers Wagner c p a gps dot com weinger cps dot com By Cougar Mountain Software Denali fundez They’re complete accounting solution made for non-profits tony dot m a slash Cougar Mountain for a free 60 day trial Also sponsored by turn to communications, PR and content for non-profits, Your story is their mission. Turn to dot CO. That’s turn hyphen, T w o dot Co and for the 450th show sponsored by Cure a coffee connecting coffee lovers with farmers and families who harvest finest organic coffee beans. Cura coffee dot com Don’t you talk pretty? Thanks. Thanks, everybody. Thank you so much for being with us for the 450th show. The ninth anniversary non-profit Radio Our creative producer is Claire Meyerhoff. I say that every single week Sam Liebowitz is the line producer shows Social Media is by Susan Chavez who did are live tweeting today. Thank you very much, Susan. Mark Silverman is our Web guy and I say this every week. Do this Music is by Scott Stein, Brooklyn, New York, with me next week for non-profit radio Big non-profit ideas for the other 95% go out on Be great! You’re listening to the talking alternate network You’re listening to the Talking Alternative network Are you stuck in a rut? Negative thoughts, feelings and conversations got you down. Hi, I’m nor in Sumpter potentially ater. Tune in every Tuesday at 9 to 10 p.m. Eastern time And listen for new ideas on my show Beyond potential Live life Your Way on talk radio dot N Y c on the aptly named host of Tony martignetti non-profit radio Big non-profit ideas for the other 95% fund-raising board relations, social media. My guests and I cover everything that small and midsize shops struggle with. If you have big dreams and a small budget, you have a home at Tony martignetti non-profit Radio Fridays 1 to 2 Eastern at talking alternative dot com Hey, all you crazy listeners looking to boost your business. Why not advertise on talking alternative with very reasonable rates? Interested? Simply email at info at talking alternative dot com Are you a conscious co creator? Are you on a quest to raise your vibration and your consciousness? Sam Liebowitz, your conscious consultant and on my show, that conscious consultant, our awakening humanity. We will touch upon all these topics and more. Listen live at our new time on Thursdays at 12 noon Eastern time. That’s the conscious consultant. Our Awakening Humanity. Thursday’s 12 noon on talk radio dot You’re listening to Talking Alternative Network at www dot talking alternative dot com now broadcasting 24 hours a day. Do you love, or are you intrigued about New York City and its neighborhoods? I’m Jeff Goodman, host of Rediscovering New York Weekly showed that showcases New York’s history, and it’s extraordinary neighborhoods. Every Tuesday live at 7 p.m. We focus on a particular neighborhood and explore its history. It’s vibe. It’s field and its energy tune and live every Tuesday at 7 p.m. On talk radio dahna, you’re listening to the Talking Alternative Network.

Jul 27 2019

1hr 2mins

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449: Leadership & The Power Of Failure – Tony Martignetti Nonprofit Radio

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This week: 

Leadership
Nikki Henry wants leaders to communicate effectively, set clear expectations, break down barriers, embrace DEI, and more. She’s CEO of Ladies Leading Ladies and she spills it all.

The Power Of Failure
Failures are as powerful as success stories to rally folks around your cause. Whitney Raver encourages you to embrace your bungles and botches – and share them with your communities. She’s chief development strategist at What’s The Word. 

There’s more at tonymartignetti.com 

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Hello and welcome to Tony martignetti non-profit Radio Big non-profit ideas for the other 95% on your aptly named host. Oh, the Video guide for non-profit marketing, which is the definitive guide. I’m in it, they quoted me. Ah, and it’s a very astute, articulate on accurate quote. They got it right, Um, in all its students and articulateness, this guide is from type Ito T y p i t o type a type edo dot com. They’re the canvas of video. The guide includes the strategic like acquisition, engagement, stewardship and tactical, like lower thirds and captioning and text animation. You’ll find this thing that I’m in at t y p i t o dot com and I thank them for including me and I’m glad you’re with me. I’d get slapped with a diagnosis of Dalek. Oh, several ism if you hit me with the heady idea that you missed today’s show leadership. Nikki Henry wants leaders to communicate effectively set clear expectations, break down barriers embrace D I and more. She’s CEO of ladies leading ladies, and she spills it all. Then the power of failure failures are as powerful as success stories to rally folks around your cause, Whitney Raver encourages you to embrace your bungles and Boches and share them with your communities. She’s chief development strategist at What’s the Word on Tony Steak, too? Show number 450 Responsive by Wagner C. P A’s guiding you beyond the numbers. Wagner cps dot com By koegler Mountain Software, Denali, fundez. They’re complete accounting solution made for non-profits tony dot m a slash Cougar Mountain for a free 60 day trial and by turned to communication, Shin’s PR and content. For non-profits, your story is their mission. Turn hyphen to DOT CEO. Here’s Nicky Henry and leadership. It’s my pleasure to welcome to the show Nikki Henry. She is the founder and CEO of Ladies Leading Ladies, a company dedicated to helping women and non binary people grow as supportive leaders. She’s a passionate dork. She’s at ladies underscore leading underscore, and the company is at ladies leading ladies dot com. Welcome to non-profit radio. Nikki Henry. Thank you so much, Tony. My pleasure. What’s a passionate dork? So I call myself a dork because I am super, uh, nerdy in the way that I want to make sure that data and research backs up what I am teaching with leadership. As I was growing as a leader, I always went back to the data and research and my undergrads in psychology. So I just have that nerdy numbers data research part of me. But I’m super passionate, and I I have worked in non-profits for the last decade because I care about families, and I care about our communities. Okay. Uh, it’s fair. Of course. You know, that was that. I didn’t label you that. That’s Ah, that’s your idea, That is, um So we were supposed to connect that? Ah, 1990 sea. And then you were so passionate about helping your audience on. They wanted so much of you afterwards that you couldn’t make it to the recordings boost on time. And so now so here we are, many months later, but I’m glad it worked. Doubt metoo piela very. For a while, I was a little I was a little noncommunicative. You e mailed. And then I said Okay, hold on. I’ll get I’ll get to you when you know when I have a breaking schedule. So I don’t know. I hope that, uh see, I like Esso I was not reaching out. Um, I like to lead by fear and intimidation. Um uh, condescension. You, no doubt. So that’s my style. That’s right. That’s why that’s why I wasn’t getting back to you. I mean, we could have done this the first week after ntcdinosaur. I wanted to exercise my leadership in my, uh, my white male privilege and authority. Oh, my goodness. Just so fun. Yeah. So I feel like that’s my leadership style. Is that is that is that in line with what you’re doing at the lady’s leading ladies? You know, I feel like you just did my intro and the opposite. Yeah. Okay, so my my method is the antithesis of yours. I would say so. All right. I don’t know. Fear and doubt and loathing and condescension. They seem to work well for me, but all right way don’t have to go down that way. Um, So you want Thio? Well, tell me what leading ladies leading ladies is about. Yeah. So this company really came out of my own experience in the workplace. And like I said, I spent about 10 years in non-profits working in different leadership roles, and I noticed a couple of things. One, especially in the nonprofit world, were very much trial by fire. I got thrown in, um, you know, as a first time leader and had to figure it out. So there was a lot of that imposter syndrome going on with me. A lot of the scared that people are gonna find out. I don’t know what the heck I’m doing. Um and so I just dove into teaching myself. So I definitely saw that piece. I saw that lack and I saw that white space, especially with our non-profits on properly training and investing in our leaders so that we conserve our community’s best. And the second thing I saw is one of the programs that I worked with. We scaled rapidly over a five year period. We went from four full time employees to 55 during that time that I was there. And so we had a ton going on. And what I noticed was specifically the women that I worked with who were incredibly hard working so intelligent, um, and had been with me from the get go, weren’t throwing their hat in the ring for those promotions. And for those management opportunities. And so I got to really chat with them and dig in. But I know this isn’t a unique problem. This is something that we’re facing in our workplaces where we have a lack of representation of really strong, amazing women in those leadership roles. Okay. And you want to turn that around Exactly. Okay. Uh, so you’re some of your advice is around effective communications for women. So what are what are what are women not getting right that they could be doing better around communications And And how do we sex it? You know what’s fun s o with the with the business. I really have a passion around bringing women and non binary people into representation and leadership. But what I teach is not gender specific. And what I actually found, the more that I dug into research and data, you know, from Gallup in different areas is that if we’re gonna go with gender stereotypes, women are actually better prepared to be the most effective leaders. Based on what the data is showing us, an effective leader looks like. And what that means is now we need coaches. We don’t need managers. We need. People who are focusing on relationships are focusing on development are focusing on, um, that communication, bringing together multiple perspectives and really creating a team versus just the top down, you know, crack the whip type of accountability that we may have had in the past and may still have in many workplaces. So it’s really about that communication and getting to know your people one on one as human beings and how you can uniquely motivate them to be the most successful team member that they could be. Okay, s o teamwork. Collaborative. You know, people, uh, we just have, like, a minute and 1/2 or so before before our break. What? How come we, uh s So how can we break down the barriers that exist between leader and following, You know, whatever Employer, employee advisor, supervisor worker. I mean, is it as simple as just like social events o r. Go deeper? I think it’s deeper, and I think it’s two main things. I think that it’s training and rewarding our leadership for being those supportive leaders or as burn a Brown says a daring leader. Um and then the second piece is really focusing on diversity equity and inclusion. I know you were speaking about that on a previous podcast where we really have to dive into our own identity is the identities of those that were working with and be able to really embrace the assets that come along with that diversity and an inclusive workplace. Yeah. Yeah, we did. We get ah, a couple of d I topics and 19 ntc and we talked about it before that. Um right. Why don’t we, uh, take our break right now? Pursuant. They’ve got a podcast as well, and there’s there’s is go beyond. It’s hosted by their vice president, Taylor Shanklin, who’ve been a guest on non-profit radio a couple times. Ah, a couple of recent episodes of go beyond our Self Care for Leaders and four digital trends. For 2019 you will find the podcast Go beyond at pursuing dot com slash Resource is now let’s go back. Thio. Nikki Henry. Okay. Thank you for that indulgence, Nikki. Henry. Absolutely. Go take care of our our sponsors. Um all right. Um So how do we so I’d like to get into some some, you know. How do you do it? Not just not just not just what to do, but but how So how can How can an effective leader get to know they’re there? There, folks better abila more, more personally. You know, as you were saying, Yeah, So at 19 NTC, um, I was going through this with our group there and some of the three top things that I really focus on our your communication. So both in meetings and facilitating those meetings, setting clear goals and just motivating and engaging your team. So one of the things that I really push, um, and have seen work in my own work but also in others is that our leaders take time to sit down one on one on a weekly basis with each of their direct reports. And when I say that people screeched to a halt because nobody needs more mean eight meetings, nobody wants to be stuck in meetings more than they already are. Right? So it’s really about how to make those meetings productive. Um, And how Thio, I understand that making that investment of time these weekly one on ones or 25 30 minutes make that investment of time is actually going to give you more time on the return because you’re having less of people knocking on your door and saying Hey, do you have a minute? Hey, can I ask you a question? Hate kanai This on the same page? You’re aligning at least weekly. Nobody. Converium off course too far if you’re really talking on a weekly basis and you work into that weekly conversation a human element as well. So asking people about their Weiqing of weekend asking people about their family and making sure that there is that human element in it as well as we move forward. Okay, this is related to something I just read on Seth Gordon’s Blawg. Okay, basically, he was talking about slack. You know that we don’t have to be so tightly, um timed and so efficient in the in the short term that in the long term we’re going to suffer. He uses the analogy of airplanes the way you know it. Sze time down to the minute. And if there’s a storm, you know when every plane is being utilized in the short time in the immediate term there’s a storm or a breakdown of an aircraft, there’s no slack built in. So the whole system cascades and can collapse. If there’s a storm in L. A or New York or Chicago Santa, um, the whole country can come to a halt aircraft. So, um, you know, So his recommendation is, you know, don’t be so short term focused and build in some what you might consider to be inefficiency in the short term. But in the long term, it’s gonna be it’s gonna give you rewards. That sounds like you’re saying, have these weekly 30 minute meetings. Um, what you’re gonna know they’re gonna cause you a little tightness in, but in the long run, you’ll get you’ll get Amore, I guess Committed employees who you get to know someone who’s gonna be more likely to come to you with a problem instead of quit when there’s a problem. Exactly. Take a week of Lee sick leave and then quit while there’s reportedly sick. They’re out looking for you. Actually had an interview. Yeah. Yeah, they’re gonna talk to you and you’ll develop amore more committed. More, more collaborative employees. Exactly. All right. All right. So 30 minutes, 30 minute, one on ones. You okay? What What else do you like to see so and a lot of these, they might sound like we’re going back to the basics, right? But another latto always. That’s not always, but that’s not always bad. Yes, we could use a more basic. So I think it’s important because we might know these things. But practicing them is a whole different thing. So I also talk about smart girls, which again people kind of roll their eyes because I asked everyone in the room How many of you have heard of smart goals? Almost everyone raises their hands, right? And then I asked people, How many of you are utilizing that when you give out, you know, a task list or goals to your team members? Crickets? Very rarely are people actually looking at. Okay, we’re talking about what our priorities are for the weak. I’m, you know, helping someone to set those priorities. But I didn’t take the extra 30 seconds, one minute, two minutes to go through and make sure that it was specific that we know how we’re measuring success. But it’s actually achievable that it’s relevant to what we’re working on the big picture. So we’re not just doing busywork and that there’s a deadline that were clear. And if we actually took those act extra 30 seconds to two minutes to go through that with things that were asking of our team, we would have such a more efficient workplace. But also we would have such a better relationship because our expectations are a lie. And we know what’s being asked of us. We have clear expectations. And also, as a leader, you’re going to get a project or a product that is actually what you asked for versus that person trying to read your mind and ending up. You get something and you say, What the heck is? This is not what I asked for it all. And you know okay, yeah, clear expectations, any anything. So let’s ah, shift a little bit from Well, they’re all related. But expect eight expectations setting no more advice around making that clear for people. Yes, I think that you know, those two things really tied together. So the smart girls on the one on ones because you want to be talking early often, Um, and especially as we are in Thio, a millennial generation that’s taking you know, is the largest part of our work force. You’re gonna see the same with Jen’s e J. Expect early and often immediate feedback. And so that’s going to increase that relationship. Increase that communication and decrease the times that you’re really going to end up with someone not understanding their expectations and veering off course so early and often regular feedback, both good and bad. Eso really balancing those? The other thing that I will say, especially because you’re putting these extra meetings on um on the calendar, is don’t hold meetings that could have been an email, so you’re already taken the time to sit down one on one. Don’t hold the weekly staff meeting or the weekly department meeting. If you’ve got nothing to say. If you’ve got no nothing that needs to be brainstorm or worked out as a team, if it’s just an update to policy, it’s a memo. It’s a schedule whole thing. Shoot it in an email, don’t add more time to meetings because that’s why people really, really dread them is because they’re just sitting in something that they could have read in an email in five minutes. Okay, you’re, uh go, Just go on back to the first point you made about being honest. You know it, Sze totally unfair to an employee Thio to find out at the annual or the semi annual performance review that you know there’s a problem with something exactly. And it’s been festering for months. For months or something, you never give the person a chance. Toe improve. Now you’re now it’s formal. Now it’s written now. Now they feel like they’ve been shat on Andi and they got like, a blind sided races versus having a conversation with him in one of the 30 minute one on one meetings. You know, there’s a problem. This is not. This is not the way we I want this done or you’re not meeting expectations or whatever the heck it is from from the hours you keep to the attire to the to the smelly food you do in the kitchen. You know, whatever it is, you’ve got to tell people and give them a chance to improve. Absolutely. And it’s something that leaders really struggle with, right? There’s a lot of the times were promoted into leadership positions because of the good job that we did in our last position, not because we particularly have leadership skills or or those types of things. It’s a reward for doing a good job. And so that means that we get a lot of leaders who haven’t had any leadership training. I think the last study that I looked at, over 45% of current leaders and managers have had no leadership or management training at all. We treat it as if it’s a talent or a natural ability, where, as it’s a skill just like learning, excel or learning a new database, Um and so a lot of people are conflict avoidance. And so they have a hard time having those easy at the beginning conversations about you know, Hey, you’re wearing too much perfume and it’s given so and so a headache. You know, something silly like that. They don’t have that up front, and then it turns into like what you’re saying. They’re being blindsided in a formal evaluation instead of just having a quick conversation. So building those relationships and trust and respect on a weekly basis also helps the leader to be more comfortable to bring those things about with with their employees and with their team members. But it’s also something that has to be practiced, and it has to be rewarded in the workplace as well for our leaders to be assertive and thio Thio knit problems in the bud and have those open and frank conversations. If someone says they don’t have enough time to do 30 minute meetings with everyone that reports to them, does that mean they have too many direct reports? So I was just going to say I have one of two answers. Either you are overseeing too many people directly, Um, or you are You don’t have any time because your people are constantly interrupting you. So there’s, you know, to kind of pieces to that. So if you’re generally speaking, if you are overseeing more than 10 people directly meaning there is no level of, you know someone in between, there’s not another person. They can go to. A lot of the time CEOs think. Well, I oversee the entire company. No, no, no. Just your direct reports. Um, if you’re overseeing more than 10 then probably you’re not able to give them the time that they need to be a coach versus just being a manager, and that is going to hold back your employee engagement, which then holds back the success of your teams in the success of your organization. So that is one thing. But the other piece is people think that they don’t have time. Well, if you took intentional time with your team, you would see within a month. If you really committed to this, you would see a huge amount of time saved because you were dealing with it on the front end, versus being reactive. Okay. Okay, Cool. Um, how about some motivation, huh? You touched on little Bit’s talk about explicitly motive motivating the folks who work for you. Yeah. So each of your each of your employees is a unique human being there in the work that they do for unique reasons. So getting to know them in those weekly meetings and elsewhere to understand why the they do the work they do is gonna be incredibly helpful to you as a leader, because then you can tap that’s specific reason to help motivate them. But more generally, I think there are a couple of things that we can do to motivate and create an engaging work environment as well. I think one thing is encouraging friendships at work. So not being the boss that walks into the room and then everyone’s a she because you’re not supposed to be talking, um, so allowing that also creating opportunities for people tohave lunches together to get together off the clock toe, you know, feel like they can actually create, um, these relationships that help them to be more resilient in the workplace. And I think also one huge piece of motivation that I think is often missed is talking to people about their long term development. And I talk a lot about doing that through what I call stay interviews and not just me. Everybody calls him stay interviews, Um, but a stay interview is a play on an exit interview. We get all of this really robust, amazing information when people walk out the door. Well, why don’t we ask those questions once or twice a year or once 1/4 and get that really important information? While we still have the talent, Let’s keep the town. Let’s retain them so deeper into their development in their long term career planning. So asking questions like what is it that troubles you here. What would you do differently like that? Exactly? Yeah. Taking exactly those exit interview questions and turning them into stay interview. So why do you work here? What do you love most about your job? What would you change if you had a magic wand and have that authority to do? So? What are some benefits that would make a difference to you wanting to stick around in this job? You know, things like that. Okay, Uh, now on the friend you know, that sort of developing the friendship side. I’ve had people say that they resent some of that. Why did they have to be friends with co workers? They’re they’re happy to have them. His coworkers. Why do they have to take them on his friends? I you know, and I totally get that. And I hear that as well from folks. And here’s the reason why, as a manager or a leader, you should push this because through research and study specifically through Gallup, they have shown that those who have a best friend at work are significantly more engaged and therefore significantly more productive at work. And when you think about it just, you know, anecdotally. Of course, If I got to show up every day and work with my best friend, I’m probably gonna be more happy to be there more eager to show up. You know, a happier human being and knowing that I have someone that I trust that I convinced to all of those things having that resiliency within the workplace is is fantastic. Not everyone’s gonna do it. Not everyone is going to be that engaged employees. They’re gonna be that there are going to be the types that one o’clock and clock out, go home, not talk about their personal life. Keep a very compartmentalized life. But I will say is the generations go on. That’s less and less because people don’t see the clear delineation between their work-life in their home life. Especially with technology. Yeah, especially right. Right. That’s that has changed. So much of our work-life is interwoven. In-kind personal. Okay, um, any, uh, any, like, special or, uh, types of events that you like to see or something fun that maybe people haven’t thought of it. We could all go out for drinks. You know, maybe it’s a bowling night, right? pizza on Fridays. You got something something special beyond the humdrum stuff that I just named. Sure, I think what’s important is to actually give your employees ownership over this. So what I’ve done in some of my past work places is to create. And they called themselves the fund committee. Um, but to create that committee and actually allow the employees to decide what they want to do with that time and if you can throw a little budget at it Wonderful. But also again coming from non-profit. Ah, one of the places that I worked with. We just did not have the budget for that. You know, we’re very Grant restricted and and we weren’t gonna get that that fund money. So what we decided to do instead is we worked with our controller, and we all decided to deduct $2 each paycheck to go into a fund committee fund because we wanted to get to know each other better. We wanted to have teamed building on, and it’s completely optional. And it’s a knot of, you know, we don’t send out the list to say, Hey, so and so is not in the fun committee. Um but, you know, allow that and then allow them to decide what it looks like with your approval to make sure that you’re not having an HR nightmare or you’re not, You know, misusing funds or anything like that. But let them have ownership. Let them decide, Let them tell you. Okay, okay. To try to ah, tryto resuscitate myself or laser tag. Laser tag. Could you do that? That’s not humdrum. I lovely attack. Yeah, Yeah. Um uh, Anything else you want to say about motivation? You know, I I think what’s important And this is something that I think we’re actually relatively good at in the nonprofit world, but is important to come back to We have to come back to our mission and we have to come back to our why on a regular basis. It’s really easy when we air show stressed with multiple grants and funding streams. And what not to get caught up in the numbers and your team? What they hear when they just hear numbers, numbers, numbers is that you’ve lost touch with the client. You’ve lost touch with the families. You’ve lost touch with the communities that we serve. So making sure that you’re bringing yourself back, but also as a team that you’re spending time to really reflect on how you are serving your miss mission, which is most of the reason why. Probably your team works for you right now. Bring it back to the mission. Yes. Frequent, I think. Frequent visits to the mission. Yeah, certainly in terms of new programs or new ideas that are bubbling because this is going to be a collaborative, contributing team, and they’re gonna have ideas, you know? Do they? That may be a great idea, but does it work within what were charged to do? Okay. All right. So we’re talking about a lot about meetings. I’m guessing you have some tips on running effective meetings. Efficient, productive. Happy meetings. Yes. Okay, let’s start with something that’s old friends of mine or the technology. Like the technology rules for meetings our phones allowed. Do you need Oh, my gosh. We only have two minutes left. Okay, uh, let’s do justice to tech rules for meetings. Okay? So I actually, I’m a millennial, so I am guilty of having all of my technology in the room when I’m doing meetings, but at the end of the day, as I’ve worked with people from different generations and different values as well. It doesn’t even have to be a generational thing. Those who do not allow technology in the meeting room, they have been much more productive. And it pains me as a millennial to say that, but it is absolutely true. Leave your laptop back there, leave your phone in your office because you’re their toe work together. And everyone in your meeting should have a reason that they’re there. They should be someone who is contributing to the meeting. Otherwise, they shouldn’t be invited, Um, or made to sit through something. So put the phones away and focus on what you’ve got there and use that collaborative creativity. Okay, Um, now I’ve heard there could be an exception. You know, uh, my my pet is in surgery for my son is in surgery or my dad is in surgery. No. So that could be exceptions for those you know, those kinds of cases, right? I see that. But also that is a weekly, a slippery slope. So here’s what I say. Yes, there are always emergencies, but let someone know for the next hour, they need to call the front office. Then they need to call this phone line. And if there is an actual emergency, your receptionist, your office manager will come in and get you. But if you’re talking about in an emergency, then you pick up that phone every five seconds to check it, and you’re getting out of the flow of that collaboration, okay? And then there’s also the slippery slope, you know? Well, she had her son, but I don’t have children, but I have a cat cats in surgery. My cat is just like a child to me. Exactly. It’s not right. All right. Next to becomes a pet spider than the turtle, you know, gets ridiculous. All right, All right, Nikki. Henry, we gotta leave it there. All right? Thank you, Tony. My pleasure. She’s the founder and CEO of Ladies Leading Ladies. You’ll find her at ladies. Underscore leading underscore and the lady’s leading ladies dot com. It’s time to take a break. Yes, it is. Indeed. Uh, Wagner, C p A’s. They’ve got a free webinar on August 6th. Developing high impact grants. Improve your grants, research and writing. You’ll find it at Wagner cps dot com. Click Resource Is and upcoming events. If you miss it live, then watch the archive. Wagner cps dot com Quick Resource is and recorded events makes perfect sense. Did I mess something up here? Pardon me? Yeah, but, uh, but I didn’t do Wagner. I’m I I did already. No, I didn’t. I think you messed me up. I’m blaming it on Sam because I don’t have any interns. If I have an intern, I’ve blamed the answer we need in turns into show. So I have somebody to blame when there’s a screw up. Like right now, I don’t have one, but it’s certainly not my fault. It couldn’t be so. It’s just that that’s outside the realm of its Not it’s inconceivable, and I don’t mean inconceivable, like uh, like they using conceivable in the Princess Bride. I mean, it is inconceivable, so it must be Sam’s fault. Thea Other thing. The other sponsor that we need to talk about is Cougar Mountain software. Maintaining separate accounts for each fund Ain’t a ning daily expenses reporting to the board, these air or all challenges that you face. That’s why Cougar Mountain created Denali Fund It’s your complete accounting solution specifically designed for non-profits. They have a 60 day free trial. You’ll find that at tony dot m a slash Cougar Mountain. Now it’s time for Tony’s Take two. I’m positive. Sam screwed me up here. I know he did. You left out a break. Okay, the, uh, 450th chauffeur non-profit radio. It’s next. Next week, For God’s sake, It’s July 26th. 2019 is coming up. What’s coming up on the two on the 450th show? Ninth anniversary. Been at this for nine years. 2010 giveaways. We’ve got your coffee giveaways, Of course. Kira is the coffee company that supports coffee growers and workers through providing dental care in the dental care like my voice was crackly. I’m 14. That’s how excited I get back your coffee. They provide dental care because the president of the company, the founder, is a dentist, but they provide dental care to coffee bead growers and workers. As you buy their coffee, you’re supporting that work that we’ve got giveaways from Cure a coffee. I’ll probably go away. Some books from the library, the non-profit Video Library where authors have given me multiple copies of books and What I’ve Got. Live music. Scott Stein, of course. Scott Stein from Brooklyn, who plays are, will play our theme song Complete Cheap Red Wine You Played Completely Through. And then, of course, we’ll count on him to play another song as well. And he’ll be here with this keyboard. Clear Myer. Half our creative producer is gonna be in town. Um, we got all the regular contributors calling in Aimee Semple Ward, Jean Takagi and, of course, Maria Semple. They’ll all call in. We’re welcoming new sponsors. You have heard a couple of shows with them already, but we’re going to formally welcome Cougar Mountain and turn to Communications as our new sponsor. So there’s a shitload going on. Um, and I can say that because my show what I could do, whatever the hell I want. You don’t like it? You’re not gonna stop listening. I mean, well, I mean, you could, but the odds of you doing it just cause I said shit one time so small, it’s it’s inconceivable. So there’s a shitload going on. Be with us for July 26 next week, the 450th show. There’s more on my video out. Could you imagine I could be any more to say on this topic, but watch the video anyway. The video is that tony martignetti dot com and I recorded it in my car. So Zwart watching for that reason since that makes. But let’s do the live listen to love. Ah, there’s a ton of it. Oh, yes, Sam the noisy eh commission. I think that Sam is really screwing up today. You forgot to turn the air conditioner off with my mike. Went live. Now you hear it. See how much quieter is now? That’s because there’s no air conditioning. You heard the buzz. You didn’t know what it was that you really all right. I’m not paying for this week’s show, All right? The live. Listen, love. Where the hell is it? We got listeners in. At least we had. We may have just left in the past three minutes, but we had a few minutes ago. Listeners in Rochester, New York, Tampa, Florida Irving, Texas Washington, D. C. Newburgh New broke New York. I love that straight up, right up the Hudson River. A little bit not upstate New Yorkers. New York City but I don’t live here anymore, so I don’t consider it upstate. Newberg. Welcome. Live love to you. Multiple New York, New York. Um, where else we got? Seoul, South Korea. Loved one soul checks in annual haserot comes a ham Nida Tokyo is with us very loyal. Also very loyal listeners in Tokyo Konnichi wa Beijing Beijing is with us equally loyal Ni hao to our Beijing listeners live love there. Moscow, Russia. That’s a pretty frequent Dublin Ireland. Not sure you’ve been with us before. Um, welcome. I’ve love to Ah, to Dublin. Um And there’s another sheet I left out a whole bunch of sheet coming back here. Alexandria, Virginia. We got listeners live love there, but then going abroad again. Oh, another South Korea yon yon gene or young in South Korea. Also on your haserot Too young Jean Athens, Greece. Welcome. I think that’s new. Rio de Janeiro, Brazil. Live love to you and Afghanistan. Herat, Afghanistan. I know. That’s first time. I’m so glad you’re with us. Afghanistan. Live love to you and the podcast Pleasantries. They got to go out because it’s over 13,000. You know eso whatever time zone you are, in whatever device you’re listening on pleasantries to you. I’m grateful that you’re with us. I’m grateful the show continues to grow. Uh, I can’t say Week after week grows every single week, but month after month year, the trending is up. So it’s all good. That’s that’s very positive. Pleasantries toe our podcast, listeners all right after that raving ranting. It’s ridiculous. I’m not. Whitney Raver should probably hung up. She was on the phone. If she’s still with us, she’s our next guest on, and I’m pleased to welcome her, Assuming she’s with me. She is the founder and chief development strategist at What’s the word? That’s a growth acceleration agency focused on amplifying non-profit impact. She teaches how to use stories to build trust and raving loyalty among donors. I’m starting to ratchet it down now. I have to have a conversation with Whitney, for God’s sake, get piela linked a woman she and the company are both at What’s the world inc dot com and at oh, what I said, No, that’s not it. It’s what’s the word? Inc dot com? Pardon me, What’s the word? Inc dot com and at what’s the word Inc Welcome to the show. Whitney River. Are you still there? I am here. Who could leave that performance? I can think of a lot of people. My mom for number one and my dad, but they don’t listen to begin with. So that turned them off years ago. Um, welcome. It’s good to have you. You are calling from the Black hills of South Dakota. That’s awesome. That’s way West. You got Mount Rushmore, Badlands National Park. That’s a beautiful part of our country. Yeah. Oh, I love it. I’m 20 minutes away from the most beautiful national mom in the world. And of course, I live smack dab in the middle of four. So I’m surrounded by the most beautiful hills in the world, I think, but at least you might be biased. Like, you know, New Yorkers think it’s the center of the world. But you deserve to think highly of the black hills. So, um what? So you have what are some of the monuments there that you have? So we have not rushmore. That’s about 20 minutes away from my house. We have, like, he said, Badlands. The Black Hills are a national monument, and then we have. My personal favorite is the crazy Horse Memorial has been works there and their longtime friends of his family, and it’s just up. They’re carving a giant mountain buy-in into, you know, putting over the Black Hills. And it’s just incredible to see they’re carving the carving crazy horse into the side of a mountain like Mount Rushmore into hyre Mountain. It’ll be, um, 3 60 It’ll be an entire mountain, not just one face of it. So Mount Rushmore will be will be minimal. Minimize is minimal compared to this 360 degrees. What kind of project? How long does that latto many years? Does that take? Oh, it’s you know, they’re expecting It’ll be done in about 60 years the last time I checked. Plus, they’re also very because they’ve gotten a few new drill and technology has come along. The founder cortex Socolovsky was carrying his jack up the mountain and doing it by hand. It may take 60 years. You cut out a little bit there, but 60 years, you’re incredibly patient in South Dakota, you have to finish that thing in like, 20 minutes. Here in New York, we just start trampling on it or somebody would steal it or Or graffiti it, Uh, maybe 1/2 an hour. Give it. But 60 years. Damn, you have. Um I have a lot of patients I also love. You know, you have that enormous space, South Dakota. And there’s about 800,000 people who live there. Brittney, did you turn me off? Oh, we didn’t turn you off. Okay, You have 100,000 people. I mean, we have We have 8,000,000 in a little island here. Uh, I don’t know what the dimensions are, but it’s got to be, like 1 10/1000 the size of South Dakota. And we have 8,000,000 8 and 1/2 about 9,000,000 or something like that. You have 800,000 in the whole freakin state. That’s incredible. It’s another person. Yeah. Yeah, well, you’re surrounded by a forest. All right. Um, okay, enough geography, but thank you. We never had having had a call from South Dakota. Our guest from South Dakota. So, um, so, uh, this topic of failures little personal for you because you ran for the for the South Dakota House of Representatives. As did it. It didn’t go so Well. Well, yes. No. And we can absolutely talk about way. Are we talking about it right now? What do you mean? We can We are. We’re doing it. Let’s start no more about it than I do so well in that I did not win. Um, I mean, ballots were cast, and I end up going to appear, which, you know, broke my heart. But I did my job. I served three and gave my neighbors a choice. Okay, but what I feel really right was, um, in speeches and to be going in and e-giving a perspective, an opportunity to think of things in a way that they have never Ben exposed to before had just results. And I tell you what, I got dozens of phone calls, and in the days and weeks after that election from people who just said, Gosh, I just wish I had voted for you. What? Why didn’t he? Hey, so if I do it again, it might be a whole new conversation. Okay, but what came out of that, uh, that, uh I had to say that failure, That that lack of success I don’t know. I mean, we could use the word failure. The cell, The second is about failure. Look what came out of that. Would you learn from that failure that informs your your, uh, don’t fear your failure practice really? That people have to be spoken to. You know, I feel like it was closer to my community that the constituents in this district actually trusted. Or after after I had failed and gone back into them and and, you know, um, we’re we’re still in this together. You can still count on me saying that I have had promised Call me email me. Here’s my social media and where no one really did before while I was right, I still get plenty tons of e mails and phone calls all the time. You know, we need a brave voice for this issue. Would you mind keeping us in this capacity? So even though I failed, I think that because I was so open with it and because I was so accepting of it, I really have done a lot more to earn the trust of my community, simply running an offering to take that position. Okay, Awesome. And, uh, we’re gonna go take our first break. And when we come back, that’s a perfect transition. Cause you want, um, you want non-profits toe earn The trust of folks are well, we’ll continue with that. After we take this very short break Turn to communications, PR and content for your non-profit. They help you tell your compelling stories and get media attention on those stories and help you build support, media relations, content, marketing, communications and marketing strategy and branding strategy. This is all of what turned to does. They’re at turn hyphen to DOT CEO. I’ve got butt loads, more time for the power of failure and Whitney River Whitney. So what is this trust That, uh, I mean, it’s I think it’s implicit buy-in non-profit relationships, but we want to talk about it explicitly, asking for trust and building trust. How do you feel that sharing your failures helps? Helps that I want nick down the importance of trust non-profits all over staying a decline in donorsearch ship and e-giving, and it’s really it’s their capacity for impact. And one of the reasons for that is because you were then 20% of potential donors trust organization, and there is a wide range of reasons for that. We as non-profits and as impact creators view the world is it could be has to do a better job of not just vacating our vision but bringing people in on that vision. And that requires a more three dimensional story, um, or hope, view of our And that includes sharing her, sharing our failures. Yeah, um, listeners, I know that Whitney is cutting out a little bit. It’s it’s something in the phone. But we’re pretty sure that if even if she calls back, it’s not gonna make a difference of Whitney. I may ask like I’m a repeat. Something that I I think you’ve said or I asked you to repeat something. Okay, because you’re cutting out a little bit. I think it may help, though, if you speak louder. Okay. Okay. Um, all right. So yeah. I mean, this is this is, uh, consistent with what we know about personal relationships, right? I mean, if to build trust with I don’t know, a spouse, a friend, you know, you you share and and just over time, I mean, you don’t want to share the good things that you share. What’s what’s happening in your life, and it’s not all good. And over time that the people you’re sharing with feel that they’ve been brought into your you brought them into your confidence. Great. You pick each other up and buy a shared your failures and kind of throwing your bungles out there. You give your community a chance, your hero. You tend to take it as a non-profit, the place of the hero in the grand story. And if you read Donald Miller Story brand, you know that Really, Um the odd wants to be the hero. And by sharing your failures and giving them a chance t and help you as part of you, you really give them the opportunity to the hero in that story. And that’s one of the ways you you gain trust and and buy-in. Okay, I’m not clear on something. Uh, making someone the hero of the story could flush that abila more sure to be sure to talk. So, as a nonprofit organization, you you tend to be the hero in the grand scheme of your vision. You are connecting and volunteers to your beneficiaries to serve your mission and the role of donor or volunteers can’t sometimes be inadequately highlighted. The people who stand on the sidelines wondering whether or not they should get of their time or their money are there. They’re looking for some reprieve and by giving them an opportunity to serve you first as xero. So to speak, in the story outline of communication, you give them the opportunity to feel like they’re really important to you and therefore to the mission. Okay, so making your donors and volunteers and Central Central to the story. Great. Okay. Okay. Um, have you seen this? Ah, have you seen examples of this? Any stories you can share that you think I’ve been done? Well, certainly. We’ll tell you about the startup that we’re working with right now. It’s high altitude training. And these these books have an incredible mission. It’s a group of elite long distance athletes who have together to show how sustainable living is the road, who meeting our highest human potential. And they they’re promoting sustainable living practices and agriculture and energy, and they’re using their competition to show to build a community around these ideas. Obviously, as an athlete, you can’t show up and take every time every time you raised rape. Yeah, So we have to make sure that our community and we’re building a wide, um, community of donor sponsors, volunteer participants. That community needs to be with us, and you stand that, You know, we may come in 10 but that is not any less important to our mission. We have to be able to show them how every every failure, every pore, placement, every station is an opportunity to refine our actions and refined and learn more about the lifestyle that we’re trying eat and how to become better at it on dhe. How do they do? They or generally are you recommending, you know, like coming out, right? Like asking for trust Or this is just something that you build implicitly. You know, Bo, what’s it? For the most part, I’ll go back to Tiu Thio, you know, shit. Like my marriage, for instance, my husband and I just celebrated 12 years, and, um, when we when we first started dating, I adamantly against marriage or any, you know, major commitment. Because I didn’t have that kind of trust. And I think a lot of people can relate to that over time. You, you you you work other, you fail together, you grow together and you realize that we’re We’re in this together. You’re important. I’m important. We have to come together to to serve the school. Did you? Yeah. It does make sense. Um, you start by by by sharing. You start by moving it. Build enough of a background you do You turn to them and ask them. Trust me. Don’t need volunteer. Give speak. But in order to make that request valid, you want to spend your time building that relationship and half of half of it is testing. The other half is failure. Yeah, well, it doesn’t have to be 50 50. I mean, you could we could be a little more optimistic. Make it like 60 40 right? Failure, success to failure. And let s oblique is just, like half, but, you know, out there in South Dakota, please, Ideally, it doesn’t come up very often, but when it does, you know you don’t want to You don’t be the ones behind behind the eight ball, you know you want you want to get well, for instance, you know, this is kind of a political topic, but the, um, fiasco in Florida with the Florida charity. Um, they were in a position to receive a station from a questionable fund raiser. Um, you know, as soon as it hit the public act out and there there were two ways to go about handled situation and positioning yourself in that situation. And when we when we come up against, um, situations like that very, You know, 1/3 party may not a lot or best interest in mind, but their actions may not align with our mission. Our vic gold. We take a stand, and instead of receding into the you want to stand up and explain, you know where you are in the story, how you responded, how your response reflect on mission in values and division so that that story isn’t written by someone else. What about selecting the right failures to talk about? I can envision some that you shouldn’t, but let’s let’s put aside the ones that are that are public, and then, you know you have to you have to share. But, uh, you know, there’s some things that you might be a might be a bad hyre or something. I mean, what what types of failures. Would we include or not? Include? Okay, So, like you said some just public And you know, if it’s if it’s going to take off in the media, you definitely want to get that. Yeah, of course. But others include white fun galas. Think things like that where maybe you don’t have the amount that you were hoping for. Yeah, you know, a lot of organizations. What they’ll do is they’ll take their attendees and squeeze them into a little ball and take a picture to make it look like they’re 100. And they’ll put that story out and, you know, talk about the great turn and everything that was accomplished. But we still need you to donate really hard on trust. The messaging doesn’t align. Whether or not your audience really puts the time into unraveling that they know they know that there’s something off and that hurts their trust. What would How would you message it instead? Um, I would mess. It’s typically about like, uh, on event. I was humorously like, Wow, we really bumbled that one. We scheduled this during this other events. Too bad we’re not that popular, you know. But since that we need you guys to show up in this capacity instead. Okay? And you feel like this is something, by the way, we just have about two minutes left. You feel like this is a way, a way to move forward in 2019 and ahead. You see this as an important future trend or current trend and just increasing Absolutely Whether or not, um, the Internet and having you know, all of the station of ages in the pub wolber hand has forced us to be transparent as a non-profit. You are complete both. So you might as well work with that to build a station ship run with it. There are great organizations like charity. My gosh, I’m so gaga over charity water. I’ve never seen such such bold. And I mean almost surreal transparency. And that’s that’s the standard that donors want and need to see any. Yeah. Um, yeah, there’s a video I remember seeing charity water scum. Scott Harrison. The CEO is standing in front of a well that failed in. They do their work in Africa. I don’t remember what countries in but the well collapsed and he said, We’ll be back. We’ll be back And I’m sure I’m sure he sure they did go back. Um Okay. Whitney River. We’re gonna leave it there. Thank you very much. My pleasure. Thank you. You’re welcome. It’s a founder and chief development strategist at what’s the word? What’s the word? Inc dot com and at what’s the word Inc. Next week you heard all about it. It’s the 4 50 If if you don’t. If you don’t remember what next week’s show was about, you need to tune out. If you missed any part of today’s show, I beseech you, find it on tony martignetti dot com actually already turned out. If you don’t, if you don’t know what the 4 50 it is, you’re already out. Responsive by Wagner, c. P A. Is guiding you beyond the numbers. Witnessed gps dot com by Cougar Mountain Software Denali fundez. They’re complete accounting solution made for tony dot m a slash Cougar Mountain for a free 60 day trial and by turned to communications, PR and content for non-profits, your story is their mission. Turn hyphen to dot CEO. Our creative producers Claire Meyer off. She’ll be in the studio next week. Sam Liebowitz is the line producer is screwed up today. Social shows, Social media is by Susan Chavez. She’s safe. She’s out in California. No guilt there. Mark Silverman is our Web guy. He’s fine. And this music is by Scott Stein, who will also be in the studio next week. You’re with me next week for non-profit radio. Big non-profit ideas for the other 95% complete. Turn the air conditioning on. It’s sweltering in here. Go out and be great. You’re listening to the talking alternate network. You’re listening to the Talking Alternative network. Are you stuck in a rut? Negative thoughts, feelings and conversations got you down. Hi, I’m nor in Sumpter potentially ater. Tune in every Tuesday at 9 to 10 p.m. Eastern time and listen for new ideas on my show. Beyond potential. Live Life, Your Way on talk radio dot N Y C on the aptly named host of Tony martignetti non-profit Radio. Big non-profit ideas for the other 95% fund-raising board relations, social media. My guests and I cover everything that small and midsize shops struggle with. 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I’m Jeff Goodman, host of Rediscovering New York Weekly showed that showcases New York’s history, and it’s extraordinary neighborhoods. Every Tuesday live at 7 p.m. We focus on a particular neighborhood and explore its history. It’s vibe, it’s feel and its energy tune and live every Tuesday at 7 p.m. On talk radio dahna, you’re listening to the Talking Alternative network

Jul 20 2019

1hr

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