Ranked #1
Dave Rizzo - Teleperformance - COVID-19 and Quickly Shifting To WAHA
Dave Rizzo - Teleperformance - COVID-19 and Quickly Shifting To WAHA
Dave Rizzo is the APAC President of Teleperformance. He participated in a 45-min webinar on 31 March 2020 focused on the... Read more
1 Apr 2020
•
6mins
Ranked #2
Peter Ryan - Ryan Strategic Advisory - CX in 2019 and 2020
Peter Ryan - Ryan Strategic Advisory - CX in 2019 and 2020
Peter Ryan is the principal analyst at Ryan Strategic Advisory, based in Montreal Canada. Peter is well-known globally a... Read more
27 Dec 2019
•
13mins
Ranked #3
BONUS EPISODE: South Africa And CX in 2020
BONUS EPISODE: South Africa And CX in 2020
BONUS EPISODE! Peter Ryan leads a conversation with Felix Serrano and Adrian Smith based on their recent visit to the BP... Read more
26 Nov 2019
•
20mins
Ranked #4
Gary Slade - Teleperformance - A Look Ahead to CX In 2020
Gary Slade - Teleperformance - A Look Ahead to CX In 2020
Gary Slade is the UK and South Africa CEO of Teleperformance. In over 30 years working in CX he believes that this is th... Read more
3 Jan 2020
•
18mins
Ranked #5
Neil Rae - CCO of VXI Global Solutions - RPA and Automation
Neil Rae - CCO of VXI Global Solutions - RPA and Automation
Neil Rae is the Chief Customer Officer of VXI Global Solutions. The company HQ is Los Angeles, although Neil is based in... Read more
14 Feb 2020
•
13mins
Ranked #6
Martin Hill-Wilson - Emotive CX
Martin Hill-Wilson - Emotive CX
Martin Hill-Wilson is one of the best-known CX advisors from the UK. He has been training, advising, and mentoring CX le... Read more
17 Jan 2020
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28mins
Ranked #7
Nicky Pharaoh - The Learning Curve - Managing People in CX
Nicky Pharaoh - The Learning Curve - Managing People in CX
Nicky Pharaoh is the Managing Director and owner of The Learning Curve - a people assessment and development company foc... Read more
15 Nov 2019
•
12mins
Ranked #8
Colson Hillier - Alorica - Digital Transformation & Automation
Colson Hillier - Alorica - Digital Transformation & Automation
Colson Hillier is the Chief Marketing Officer at Alorica, based in New Jersey, US. Alorica is a global CX company with o... Read more
22 Nov 2019
•
25mins
Ranked #9
Matt Sims - 4t4Consult - Where is the CX Focus in 2020?
Matt Sims - 4t4Consult - Where is the CX Focus in 2020?
Matt Sims is the founding director of 4t4Consult, based in the UK. Until last year he was the CEO of Teleperformance in ... Read more
24 Jan 2020
•
19mins
Ranked #10
Adrian Swinscoe - Punk CX - Getting Back To Basics
Adrian Swinscoe - Punk CX - Getting Back To Basics
Adrian Swinscoe is an adviser, writer, and speaker with a focus on CX and customer service. He writes regularly about CX... Read more
7 Feb 2020
•
26mins
Ranked #11
Stephen Loynd - TrendzOwl 🦉- Analysis On The New Normal
Stephen Loynd - TrendzOwl 🦉- Analysis On The New Normal
Stephen Loynd is the principal analyst at TrendzOwl based in Arlington, Virginia. Last March he was on this podcast and ... Read more
19 Jun 2020
•
19mins
Ranked #12
Mike Aoki - Blending Customer Service And Sales
Mike Aoki - Blending Customer Service And Sales
Mike Aoki founded Reflective Keynotes almost 20 years ago. The company is based in Toronto Canada and is focused on cust... Read more
9 Apr 2020
•
16mins
Ranked #13
Brendan Kiely - ThinScale - WAHA & The Tech Supporting Working From Home
Brendan Kiely - ThinScale - WAHA & The Tech Supporting Working From Home
Brendan Kiely is the CEO and co-founder of ThinScale, based in Dublin, Ireland. ThinScale is one of the fastest growing ... Read more
3 Apr 2020
•
26mins
Ranked #14
Pedro Lozano - Sitel Group - Leading Clients Past The Covid-19 Crisis
Pedro Lozano - Sitel Group - Leading Clients Past The Covid-19 Crisis
Pedro Lozano is the EMEA CEO of Sitel Group. Sitel has over 80,000 in their team across the world. Like other CX special... Read more
31 Mar 2020
•
12mins
Ranked #15
BONUS: Coronavirus Insight with Rob van Herpen, CCO of 5CA (95% of workforce work from home)
BONUS: Coronavirus Insight with Rob van Herpen, CCO of 5CA (95% of workforce work from home)
BONUS EPISODE: Rob van Herpen is the Chief Customer Officer and North America General Manager of 5CA. 5CA is a CX specia... Read more
20 Mar 2020
•
15mins
Ranked #16
Annette Franz - CX Journey - Customer Understanding And Journey Mapping
Annette Franz - CX Journey - Customer Understanding And Journey Mapping
Annette Franz is the founder of CX Journey and author of a recently published book titled 'Customer Understanding.' She ... Read more
20 Mar 2020
•
18mins
Ranked #17
BONUS: Coronavirus Analyst Insights "Plan For 18 Months of Disruption"
BONUS: Coronavirus Analyst Insights "Plan For 18 Months of Disruption"
This analyst discussion recorded on March 18, 2020 explores some of the CX industry issues regarding the COVID-19 pandem... Read more
18 Mar 2020
•
30mins
Ranked #18
Andrew Hall - Webhelp - Innovation, Automation, and Emotive CX
Andrew Hall - Webhelp - Innovation, Automation, and Emotive CX
Andrew Hall is the Director of Strategic Engagement at Webhelp UK. He just recently joined Webhelp from Capgemini, where... Read more
13 Mar 2020
•
28mins
Ranked #19
Ian Golding - The Customer Institute - What Can You Do To Deliver Great CX?
Ian Golding - The Customer Institute - What Can You Do To Deliver Great CX?
Ian Golding is the executive director, knowledge and academics, at The Customer Institute, an independent not for profit... Read more
6 Mar 2020
•
20mins
Ranked #20
Jeff Toister - The 1 Mistake Behind All Failed CX Strategies
Jeff Toister - The 1 Mistake Behind All Failed CX Strategies
Jeff Toister founded Toister Performance Solutions in 2005 to help companies improve employee performance. The company f... Read more
28 Feb 2020
•
20mins