Cover image of CX Files

CX Files

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In... Read more

Ranked #1

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Dave Rizzo - Teleperformance - COVID-19 and Quickly Shifting To WAHA

Dave Rizzo - Teleperformance - COVID-19 and Quickly Shifting To WAHA

Dave Rizzo is the APAC President of Teleperformance. He participated in a 45-min webinar on 31 March 2020 focused on the... Read more

1 Apr 2020

6mins

Ranked #2

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Peter Ryan - Ryan Strategic Advisory - CX in 2019 and 2020

Peter Ryan - Ryan Strategic Advisory - CX in 2019 and 2020

Peter Ryan is the principal analyst at Ryan Strategic Advisory, based in Montreal Canada. Peter is well-known globally a... Read more

27 Dec 2019

13mins

Similar Podcasts

Ranked #3

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BONUS EPISODE: South Africa And CX in 2020

BONUS EPISODE: South Africa And CX in 2020

BONUS EPISODE! Peter Ryan leads a conversation with Felix Serrano and Adrian Smith based on their recent visit to the BP... Read more

26 Nov 2019

20mins

Ranked #4

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Gary Slade - Teleperformance - A Look Ahead to CX In 2020

Gary Slade - Teleperformance - A Look Ahead to CX In 2020

Gary Slade is the UK and South Africa CEO of Teleperformance. In over 30 years working in CX he believes that this is th... Read more

3 Jan 2020

18mins

Most Popular Podcasts

Ranked #5

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Neil Rae - CCO of VXI Global Solutions - RPA and Automation

Neil Rae - CCO of VXI Global Solutions - RPA and Automation

Neil Rae is the Chief Customer Officer of VXI Global Solutions. The company HQ is Los Angeles, although Neil is based in... Read more

14 Feb 2020

13mins

Ranked #6

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Martin Hill-Wilson - Emotive CX

Martin Hill-Wilson - Emotive CX

Martin Hill-Wilson is one of the best-known CX advisors from the UK. He has been training, advising, and mentoring CX le... Read more

17 Jan 2020

28mins

Ranked #7

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Nicky Pharaoh - The Learning Curve - Managing People in CX

Nicky Pharaoh - The Learning Curve - Managing People in CX

Nicky Pharaoh is the Managing Director and owner of The Learning Curve - a people assessment and development company foc... Read more

15 Nov 2019

12mins

Ranked #8

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Colson Hillier - Alorica - Digital Transformation & Automation

Colson Hillier - Alorica - Digital Transformation & Automation

Colson Hillier is the Chief Marketing Officer at Alorica, based in New Jersey, US. Alorica is a global CX company with o... Read more

22 Nov 2019

25mins

Ranked #9

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Matt Sims - 4t4Consult - Where is the CX Focus in 2020?

Matt Sims - 4t4Consult - Where is the CX Focus in 2020?

Matt Sims is the founding director of 4t4Consult, based in the UK. Until last year he was the CEO of Teleperformance in ... Read more

24 Jan 2020

19mins

Ranked #10

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Adrian Swinscoe - Punk CX - Getting Back To Basics

Adrian Swinscoe - Punk CX - Getting Back To Basics

Adrian Swinscoe is an adviser, writer, and speaker with a focus on CX and customer service. He writes regularly about CX... Read more

7 Feb 2020

26mins

Ranked #11

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Stephen Loynd - TrendzOwl 🦉- Analysis On The New Normal

Stephen Loynd - TrendzOwl 🦉- Analysis On The New Normal

Stephen Loynd is the principal analyst at TrendzOwl based in Arlington, Virginia. Last March he was on this podcast and ... Read more

19 Jun 2020

19mins

Ranked #12

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Mike Aoki - Blending Customer Service And Sales

Mike Aoki - Blending Customer Service And Sales

Mike Aoki founded Reflective Keynotes almost 20 years ago. The company is based in Toronto Canada and is focused on cust... Read more

9 Apr 2020

16mins

Ranked #13

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Brendan Kiely - ThinScale - WAHA & The Tech Supporting Working From Home

Brendan Kiely - ThinScale - WAHA & The Tech Supporting Working From Home

Brendan Kiely is the CEO and co-founder of ThinScale, based in Dublin, Ireland. ThinScale is one of the fastest growing ... Read more

3 Apr 2020

26mins

Ranked #14

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Pedro Lozano - Sitel Group - Leading Clients Past The Covid-19 Crisis

Pedro Lozano - Sitel Group - Leading Clients Past The Covid-19 Crisis

Pedro Lozano is the EMEA CEO of Sitel Group. Sitel has over 80,000 in their team across the world. Like other CX special... Read more

31 Mar 2020

12mins

Ranked #15

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BONUS: Coronavirus Insight with Rob van Herpen, CCO of 5CA (95% of workforce work from home)

BONUS: Coronavirus Insight with Rob van Herpen, CCO of 5CA (95% of workforce work from home)

BONUS EPISODE: Rob van Herpen is the Chief Customer Officer and North America General Manager of 5CA. 5CA is a CX specia... Read more

20 Mar 2020

15mins

Ranked #16

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Annette Franz - CX Journey - Customer Understanding And Journey Mapping

Annette Franz - CX Journey - Customer Understanding And Journey Mapping

Annette Franz is the founder of CX Journey and author of a recently published book titled 'Customer Understanding.' She ... Read more

20 Mar 2020

18mins

Ranked #17

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BONUS: Coronavirus Analyst Insights "Plan For 18 Months of Disruption"

BONUS: Coronavirus Analyst Insights "Plan For 18 Months of Disruption"

This analyst discussion recorded on March 18, 2020 explores some of the CX industry issues regarding the COVID-19 pandem... Read more

18 Mar 2020

30mins

Ranked #18

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Andrew Hall - Webhelp - Innovation, Automation, and Emotive CX

Andrew Hall - Webhelp - Innovation, Automation, and Emotive CX

Andrew Hall is the Director of Strategic Engagement at Webhelp UK. He just recently joined Webhelp from Capgemini, where... Read more

13 Mar 2020

28mins

Ranked #19

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Ian Golding - The Customer Institute - What Can You Do To Deliver Great CX?

Ian Golding - The Customer Institute - What Can You Do To Deliver Great CX?

Ian Golding is the executive director, knowledge and academics, at The Customer Institute, an independent not for profit... Read more

6 Mar 2020

20mins

Ranked #20

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Jeff Toister - The 1 Mistake Behind All Failed CX Strategies

Jeff Toister - The 1 Mistake Behind All Failed CX Strategies

Jeff Toister founded Toister Performance Solutions in 2005 to help companies improve employee performance. The company f... Read more

28 Feb 2020

20mins

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