How to Drive Customer Engagement across the Organization (MarketCulture)

How Customer-Centered Management is Like Jenga (Hunsaker)

Customer Experience at the Center of Our Business (Reliant)

Outside-In Drives Inside-Out Customer Experience (SHRM)

Customer Experience Scorecards: How to Give Them Teeth (Lindberg/Hunsaker)

Scorecards are a great way to drive organizational adoption and accountability for customer experience success. Join this live conversation with Ingrid Lindberg (ChiefCustomer.com) and Lynn Hunsaker (ClearActionCX.com) to hear B2C and B2B views, respectively, of these experts who've led CX transformation as employees in complex, fast-paced companies.

How to Create & Rollout Customer Experience Scorecards

How to Create & Rollout Customer Experience Scorecards (Lindberg/Hunsaker)

Customer Experience Scorecards: What to Measure (Lindberg/Hunsaker)

State of Customer Experience Management: Progress & Aspiration (Ingrid/Lynn

Customer Experience Excellence: How Far We Have Come & Need to Go (Hunsaker

Hear extraordinary ways to build customer-centric culture with business results. In the corner to the right, under the red label"Who Follows", click "Sign-in to follow" to receive updates/reminders. PIN 1#. Join ClearAction Value Exchange! ClearAction.com

Customer Experience Personas (Lindberg/Hunsaker)

Successful Voice of the Customer Programs (Lindberg/Hunsaker)

UX vs. CX vs. IX vs. CXD -- Demystifying the Acronyms (Lindberg/Hunsaker)

Customer Lifetime Value (Lindberg/Hunsaker)

Customer Experience Analytics (Lindberg/Hunsaker)

Avoid the Customer Experience Metric-Centric Trap (eBay)

Customer Experience Metrics (Lindberg/Hunsaker)

Human-Centered Design Drives Customer-Centricity (AT&T)

Ingrid Lindberg (ChiefCustomer) and Lynn Hunsaker (ClearActionCX) discuss (1) What is customer-centric culture, and what is it not? (2) How do you establish it? (3) How do you bring it to life? Join our online chatroom at noon Pacific time on Feb 10th!

Customer-Centric Culture (Lindberg/Hunsaker)

Customer Experience Strategy (Lindberg/Hunsaker)

Customer-Centered Management

The best podcast episodes on global issues affecting everyone. Covering topics such as the #metoo movement, climate change, the impact of technology and some of the biggest global issues facing us right now. For anyone interested in learning more about the world, and some of the issues we're facing, pick an episode below and start listening! Add episodes you're interested into your queue below!

Best Episodes on Global Issues

What is this?
1 quote, 3 ideas & 1 question from a carefully curated podcast episode.
Every Monday & Wednesday.

Want a 3rd insight and episode every week? Email me at curation@owltail.com.

OwlTail

OwlTail 1-3-1