Arts
Technology
Design
Adaptive Path Podcast
Updated 8 days ago
Arts
Technology
Design
Adaptive Path brings together a collection of podcasts from across the web. You'll find our practitioners speaking at conferences and interviewing experts in our field. You'll also find a collection of the best presentations from our events including UX Week and MX: Managing Experience.
Adaptive Path brings together a collection of podcasts from across the web. You'll find our practitioners speaking at conferences and interviewing experts in our field. You'll also find a collection of the best presentations from our events including UX Week and MX: Managing Experience.
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Adaptive Path Podcast
Updated 8 days ago
Adaptive Path brings together a collection of podcasts from across the web. You'll find our practitioners speaking at conferences and interviewing experts in our field. You'll also find a collection of the best presentations from our events including UX Week and MX: Managing Experience.
UX Week 2008 | Story Telling for User Experience Design
Senior Interaction Deisgner at Adaptive Path, Kim Lenox chats with Kevin Brooks, the Principle Staff Researcher for Motorola Labs about his workshop entitled “Storytelling for User Experience Design”.
They discuss various aspects of Kevin’s presentation including the importance of structure and patterns to guide creative endeavors. One critical aspect is listening when striving to be a remarkable storyteller within your own organization.
Kim shares her art school experience where the criticism of her art helped her gain the confidence necessary to be a successful Interaction Designer.
Kevin also discusses his upcoming publication about storytelling with Whitney Quesenberry. Learn more about his book at Rosenfeld Media.
Download Kevin’s presentation from UX Week.
They discuss various aspects of Kevin’s presentation including the importance of structure and patterns to guide creative endeavors. One critical aspect is listening when striving to be a remarkable storyteller within your own organization.
Kim shares her art school experience where the criticism of her art helped her gain the confidence necessary to be a successful Interaction Designer.
Kevin also discusses his upcoming publication about storytelling with Whitney Quesenberry. Learn more about his book at Rosenfeld Media.
Download Kevin’s presentation from UX Week.
Oct 01 2008
33mins
Play
UX Week 2008 | Unpacking Stories to Serve People Better
Indi Young talks about the importance of continuing to ask “why” enough times to get to the core reasons for any individuals’ behavior or actions and how to convert stories into mental models. Her workshop “Unpacking Stories to Server People Better” includes these themes and more.
We discuss the elegant way in which mental models can provide a visual representation of these behaviors and support elements that foster the likely repetition of any action.
Indi also talks briefly about how her book from Rosenfeld media, “Mental Models – Aligning Design Strategy with Human Behavior,” can help others create these visual tools.
We discuss the elegant way in which mental models can provide a visual representation of these behaviors and support elements that foster the likely repetition of any action.
Indi also talks briefly about how her book from Rosenfeld media, “Mental Models – Aligning Design Strategy with Human Behavior,” can help others create these visual tools.
Oct 01 2008
16mins
Play
UX Week 2008 | We’ll Always Have Paris: What Makes a Memorable Service Experience?
Jennifer Bove from Huge and Ben Fullerton from IDEO sat down with me shortly after their presentation to discuss ideas from “We’ll Always Have Paris – What Makes a Memorable Service Experience.”
We explore the six key elements about what it takes to design services that keep people coming back for more.
We probe into the dynamics of service design from real-world examples of business that provide unique experiences. One shoe company will actually order a pizza for their clients as well as order products from competitor sites to keep their customers satisfied.
Jennifer and Ben outline why people get excited about intangible services in the same way they lust after the latest shiny toy that just came out on the market.
We explore the six key elements about what it takes to design services that keep people coming back for more.
We probe into the dynamics of service design from real-world examples of business that provide unique experiences. One shoe company will actually order a pizza for their clients as well as order products from competitor sites to keep their customers satisfied.
Jennifer and Ben outline why people get excited about intangible services in the same way they lust after the latest shiny toy that just came out on the market.
Oct 01 2008
27mins
Play
UX Week 2008 | ben: A Prototype for Democracy in the 21st Century
Dave Wolf, Vice President of Sales and Marketing at Cynergy Systems was kind enough to join me for this conversation about his presentation “ben: A Prototype for Democracy in the 21st Century.”
We talk about Cynergy’s awarding winning application “ben” at the PhizzPop competition – a National Design and Development Challenge sponsored by Microsoft.
“ben” is a series of interconnected, cross-platform applications that leverage the power of Microsoft Silverlight, Windows Presentation Foundation, Live Services, Twitter, VoIP technologies.
We talk about Cynergy’s awarding winning application “ben” at the PhizzPop competition – a National Design and Development Challenge sponsored by Microsoft.
“ben” is a series of interconnected, cross-platform applications that leverage the power of Microsoft Silverlight, Windows Presentation Foundation, Live Services, Twitter, VoIP technologies.
Oct 01 2008
15mins
Play
Developing a Mission Statement
Henning addresses the question "Should small businesses have mission statements too" and talks about the value of the "Elevator Pitch" technique.
Jul 03 2008
29mins
Play
How to be a User Experience Team of One, IA Summit 2008
Leah teaches techniques that any individual can use to generate and refine ideas, outlining flexible, simple activities that can be used quickly, wherever they're needed
Jul 03 2008
33mins
Play
UX Week 2007 | Designing With Your Users: Generative Tools for Collective Creativity
There has been significant interest lately from the business community in the value of design research and design thinking. This is particularly true when it comes to the very early front-end of the design process.
Generative Tools help create a shared design language that designers, researchers and other stakeholders can use to visually communicate with each other. The design language is Generative in the sense that with it, people can express an infinite number of ideas (e.g., dreams, fears, insights, opportunities) through a limited set of stimulus items.
In this session, you will:
* Obtain a map of the design research landscape as it has emerged over the last 20 years.
* Discover the newest developments in the research industry, with an emphasis on generative design research, characterized by design-led research from a participatory mindset.
* Discover the many ways in which Generative Tools can be used to inform and improve the design process.
About Liz Sanders
Liz is the President of MakeTools, a design research company that focuses on collective creativity. Liz is a pioneer in the use of participatory research methods in design, and her numerous design awards, patents, publications, presentations, along with her proven track record in the marketplace have established her as a global leader in the field of design research. She sees the emergence of a human-centered design revolution growing out of the current state of technology-driven innovation, and she frequently speaks about and teaches human-centered research and design to clients, colleagues and students around the world.
Liz was educated as a social scientist with undergraduate degrees in psychology and anthropology, followed by a PhD in Experimental and Quantitative Psychology. Previous client relationships include 3M, AT&T, Apple, Baxter, Becton Dickinson, Coca Cola, Compaq, IBM, Intel, Iomega, Johnson Controls, Kodak, Microsoft, Motorola, Philips, Procter & Gamble, Siemens Medical Systems, Steelcase, Texas Instruments, Thermos, Thomson
Consumer Electronics, Toro and Xerox. For an overview of Liz’s ideas about design, research methodology and more, visit MakeTools.
Generative Tools help create a shared design language that designers, researchers and other stakeholders can use to visually communicate with each other. The design language is Generative in the sense that with it, people can express an infinite number of ideas (e.g., dreams, fears, insights, opportunities) through a limited set of stimulus items.
In this session, you will:
* Obtain a map of the design research landscape as it has emerged over the last 20 years.
* Discover the newest developments in the research industry, with an emphasis on generative design research, characterized by design-led research from a participatory mindset.
* Discover the many ways in which Generative Tools can be used to inform and improve the design process.
About Liz Sanders
Liz is the President of MakeTools, a design research company that focuses on collective creativity. Liz is a pioneer in the use of participatory research methods in design, and her numerous design awards, patents, publications, presentations, along with her proven track record in the marketplace have established her as a global leader in the field of design research. She sees the emergence of a human-centered design revolution growing out of the current state of technology-driven innovation, and she frequently speaks about and teaches human-centered research and design to clients, colleagues and students around the world.
Liz was educated as a social scientist with undergraduate degrees in psychology and anthropology, followed by a PhD in Experimental and Quantitative Psychology. Previous client relationships include 3M, AT&T, Apple, Baxter, Becton Dickinson, Coca Cola, Compaq, IBM, Intel, Iomega, Johnson Controls, Kodak, Microsoft, Motorola, Philips, Procter & Gamble, Siemens Medical Systems, Steelcase, Texas Instruments, Thermos, Thomson
Consumer Electronics, Toro and Xerox. For an overview of Liz’s ideas about design, research methodology and more, visit MakeTools.
Mar 25 2008
48mins
Play
UX Week 2007 | The Psychology of Social Design
With the rise of YouTube, Craigslist and MySpace, there is a clear trend toward social design, or designing for the social lives of users. What isn’t so clear is how to design for different social situations that may not have appeared on the web before.
To help you attack this problem, we’ll look not only at current good and poor examples of social design, but also mine social psychology to get a larger view of how to design for the social lives of users. After all, humans are social animals. Software should be social, too.
In this session, you will:
* Learn the advantages of investing in social features.
* Discover how to expand current user-research strategies and apply social psychology to enhance the social design aspects of your next project.
* Explore new ways to get people to participate in your social-design-enhanced application.
About Josh Porter
Joshua is a leading member of UIE’s research team and has written extensively on such topics as Web 2.0, Ajax, web standards, and on-site search systems. Josh shares many of his design thoughts and commentaries on his personal blog: Bokardo.com.
Josh is responsible for overseeing the development of the User Interface Engineering’s web sites, managing UIE’s top notch team of web developers.
Josh received his Master’s degree in Information Technology and his Bachelor’s degree in Computer Science from Rensselaer Polytechnic Institute. He brings with him extensive experience and knowledge in the areas of human factors, usability testing, and web site design and development.
To help you attack this problem, we’ll look not only at current good and poor examples of social design, but also mine social psychology to get a larger view of how to design for the social lives of users. After all, humans are social animals. Software should be social, too.
In this session, you will:
* Learn the advantages of investing in social features.
* Discover how to expand current user-research strategies and apply social psychology to enhance the social design aspects of your next project.
* Explore new ways to get people to participate in your social-design-enhanced application.
About Josh Porter
Joshua is a leading member of UIE’s research team and has written extensively on such topics as Web 2.0, Ajax, web standards, and on-site search systems. Josh shares many of his design thoughts and commentaries on his personal blog: Bokardo.com.
Josh is responsible for overseeing the development of the User Interface Engineering’s web sites, managing UIE’s top notch team of web developers.
Josh received his Master’s degree in Information Technology and his Bachelor’s degree in Computer Science from Rensselaer Polytechnic Institute. He brings with him extensive experience and knowledge in the areas of human factors, usability testing, and web site design and development.
Mar 25 2008
51mins
Play
UX Week 2007 | Smoothing the Way: The Designer as Facilitator
Even the best design teams, methods, architecture and tools are no match for a project beset with political infighting, divided priorities or unfocused goals. To truly make an impact, product teams need to have business buy-in and a shared understanding of the project’s direction. Often, it’s up to designers to smooth the way and facilitate this consensus.
By greasing the tracks in the early stages of a project, designers can gain the much-needed support of business stakeholders, avoid wasted effort, increase their influence (within their teams and the company at large), and make a more meaningful difference with their work. The key is to bridge competing viewpoints, develop a common vision and break through project roadblocks. And it all starts with the right combination of tools and techniques.
In this session, you will:
* Discover how to bridge competing viewpoints, develop a common vision and eliminate roadblocks on your next project.
* Explore the ways in which your existing design skill-sets can be expanded to improve communication within your team and throughout you company.
* Learn facilitation techniques to help engage business stakeholders and manage the conflicting priorities and lack of direction that so often derail a project.
About Jess McMullin
Since 1997, Jess has focused his career on understanding and developing positive user experiences for his clients and their customers. Drawing on sources ranging from social sciences and behavioral research to gaming, market analysis and future trends, Jess generates client insights that drive innovation and create better customer experiences.
Jess often speaks at conferences focusing on user experience, design thinking and innovation, topics he also writes about on a regular basis. His ideas have been featured in several user-experience books, including Lou Rosenfeld and Peter Morville’s Information Architecture for the World Wide Web, 2nd Ed. and Jesse James Garrett’s The Elements of User Experience.
In 2003, Jess founded nForm User Experience, a boutique consultancy that counts Comcast, Ancestry.com and the Canadian Patient Safety Institute as clients. Jess also organizes CanUX, the annual Canadian User Experience Workshop in Banff, Alberta, and he is the cofounder of the international Information Architecture Institute.
For Jess’s latest thoughts on business, design and innovation, visit his blog, bplusd (business + design).
By greasing the tracks in the early stages of a project, designers can gain the much-needed support of business stakeholders, avoid wasted effort, increase their influence (within their teams and the company at large), and make a more meaningful difference with their work. The key is to bridge competing viewpoints, develop a common vision and break through project roadblocks. And it all starts with the right combination of tools and techniques.
In this session, you will:
* Discover how to bridge competing viewpoints, develop a common vision and eliminate roadblocks on your next project.
* Explore the ways in which your existing design skill-sets can be expanded to improve communication within your team and throughout you company.
* Learn facilitation techniques to help engage business stakeholders and manage the conflicting priorities and lack of direction that so often derail a project.
About Jess McMullin
Since 1997, Jess has focused his career on understanding and developing positive user experiences for his clients and their customers. Drawing on sources ranging from social sciences and behavioral research to gaming, market analysis and future trends, Jess generates client insights that drive innovation and create better customer experiences.
Jess often speaks at conferences focusing on user experience, design thinking and innovation, topics he also writes about on a regular basis. His ideas have been featured in several user-experience books, including Lou Rosenfeld and Peter Morville’s Information Architecture for the World Wide Web, 2nd Ed. and Jesse James Garrett’s The Elements of User Experience.
In 2003, Jess founded nForm User Experience, a boutique consultancy that counts Comcast, Ancestry.com and the Canadian Patient Safety Institute as clients. Jess also organizes CanUX, the annual Canadian User Experience Workshop in Banff, Alberta, and he is the cofounder of the international Information Architecture Institute.
For Jess’s latest thoughts on business, design and innovation, visit his blog, bplusd (business + design).
Mar 25 2008
42mins
Play
UX Week 2007 | International Spy Museum: Orchestrating the User Experience
In recent years, museums around the world have been redefining interactive experiences. Museum interactives are environmental and experiential – offering visitors opportunities to experience history, technology, culture and science in custom-designed, dedicated spaces that include artifacts, lighting, audiovisual elements, electro-mechanical technologies, graphics and scenic treatments. The International Spy Museum in Washington, DC has earned industry-wide acclaim for its interactive visitor experiences.
This session, presented by the Museum’s lead exhibition designer and lead interactive developer, will explore both the overall exhibition design process and the development of specific interactives created for the Museum.
In this session, you will:
* Gain an understanding of museum exhibition design approaches
* Learn about the process of determining what content is best conveyed through interactive exhibits
* Look at interactive experiences from a different perspective
* Explore the intersection of education and entertainment
* Hear anecdotes describing how brainstormed ideas evolved into successful interactive visitor experiences
About the International Spy Museum
Learn about the authentic tradecraft that has been used throughout time and around the world. Hear spies, in their own words, describe the challenges and the “game” of spying.
A spy must live a life of lies. Adopt a cover identity and learn why an operative needs one. See the credentials an agent must have to get in-or out, as in the case of six Americans exfiltrated from revolutionary Iran in 1979, courtesy of the Canadian Ambassador-and the CIA. Proceed directly to the Briefing Film where you’ll come face to face with the real world of spying.
Examine over 200 spy gadgets, weapons, bugs, cameras, vehicles, and technologies. Learn about microdots and invisible ink, buttonhole cameras and submarine recording systems, bugs of all sizes and kinds, and ingenious disguise techniques developed by Hollywood for the CIA. Uncover the stories behind the spycraft, why and how these artifacts were developed, and by which side. Survey over 50 years of spy technology, developed by agencies from the OSS to the KGB, and still in use today.
This session, presented by the Museum’s lead exhibition designer and lead interactive developer, will explore both the overall exhibition design process and the development of specific interactives created for the Museum.
In this session, you will:
* Gain an understanding of museum exhibition design approaches
* Learn about the process of determining what content is best conveyed through interactive exhibits
* Look at interactive experiences from a different perspective
* Explore the intersection of education and entertainment
* Hear anecdotes describing how brainstormed ideas evolved into successful interactive visitor experiences
About the International Spy Museum
Learn about the authentic tradecraft that has been used throughout time and around the world. Hear spies, in their own words, describe the challenges and the “game” of spying.
A spy must live a life of lies. Adopt a cover identity and learn why an operative needs one. See the credentials an agent must have to get in-or out, as in the case of six Americans exfiltrated from revolutionary Iran in 1979, courtesy of the Canadian Ambassador-and the CIA. Proceed directly to the Briefing Film where you’ll come face to face with the real world of spying.
Examine over 200 spy gadgets, weapons, bugs, cameras, vehicles, and technologies. Learn about microdots and invisible ink, buttonhole cameras and submarine recording systems, bugs of all sizes and kinds, and ingenious disguise techniques developed by Hollywood for the CIA. Uncover the stories behind the spycraft, why and how these artifacts were developed, and by which side. Survey over 50 years of spy technology, developed by agencies from the OSS to the KGB, and still in use today.
Mar 25 2008
47mins
Play
UX Week 2007 | Search: The Purest Expression of Interaction Design
Search on the web is ubiquitous. Everyone knows and uses Google. Most websites include a way to search the content within their pages and web users are often classified as either searchers or browsers. For many companies, search is considered a solved problem—you get an engine, point it at your content, add an entry box to your global navigation and you are done. This couldn’t be further from the truth.
As experience designers, we have an obligation to understand how search works so we can craft an experience that enhances the lives of our users. For too long we have lived at the mercy of vendors and IT departments and their directives of how search should work. We need to understand what goes on under the search covers so we can put the focus back where it belongs—on the person using the tool, not the tool itself.
About Chiara Fox
Chiara Fox is a senior information architect for Adaptive Path. Chiara has developed successful information architectures for intranets, informational websites, and e-commerce sites. She’s worked with Fortune 100 and 500 companies such as PeopleSoft, AT&T, Square D, L.L. Bean, and Hewlett-Packard.
As experience designers, we have an obligation to understand how search works so we can craft an experience that enhances the lives of our users. For too long we have lived at the mercy of vendors and IT departments and their directives of how search should work. We need to understand what goes on under the search covers so we can put the focus back where it belongs—on the person using the tool, not the tool itself.
About Chiara Fox
Chiara Fox is a senior information architect for Adaptive Path. Chiara has developed successful information architectures for intranets, informational websites, and e-commerce sites. She’s worked with Fortune 100 and 500 companies such as PeopleSoft, AT&T, Square D, L.L. Bean, and Hewlett-Packard.
Mar 25 2008
46mins
Play
UX Week 2006 | Thinking Creatively
Kathan Brown, author of the book "Magical Secrets About Thinking Creatively: The Art of Etching and the Truth of Life," discusses how her art publishing group Crown Point Press is helping bring artists together and redefine the communication of their ideas. In a conversation with Janice Fraser, at the Adaptive Path User Experience Week, Brown tells her story of art and working with artists.
Fraser, who is CEO and founding partner of Adaptive Path, discusses with Brown that in today's busy world there is little time for examining what leadership is - from a user experience point of view - in the art world. An answer to some of those concerns is the work by Brown, who recounts her experiences with artists, how they approach art as a magical, almost miraculous process.
Cooperation is a primary concern at Crown Point Press, where cooperation between artists is critical. Collaboration between artists and printers is another challenge when trying to present art in the best possible way. By recounting experiences with artists and broad movements in the art world, Brown explains the magic behind creating art and what place the arts has taken in today's world.
Fraser, who is CEO and founding partner of Adaptive Path, discusses with Brown that in today's busy world there is little time for examining what leadership is - from a user experience point of view - in the art world. An answer to some of those concerns is the work by Brown, who recounts her experiences with artists, how they approach art as a magical, almost miraculous process.
Cooperation is a primary concern at Crown Point Press, where cooperation between artists is critical. Collaboration between artists and printers is another challenge when trying to present art in the best possible way. By recounting experiences with artists and broad movements in the art world, Brown explains the magic behind creating art and what place the arts has taken in today's world.
Feb 22 2008
54mins
Play
MX Conference 2007 | The History of Flickr
Caterina Fake, co-founder of Flickr and current member of the Yahoo's Technology Development Group, explains the humble beginnings of one of the earliest and most successful Web 2.0 applications, Flickr. Flickr actually began as a feature in Ludicorp's Game Neverending, a massive multiplayer online roleplaying game that was focused on social interaction rather than the more typical battle-style MMORPG. Ludicorp (from the latin word for "play") was a small game development company in Vancouver started in 2002 by Fake and her partner Stewart Butterfield. Though the community that grew around the game was very dedicated, Ludicorp couldn't make it profitable.
Feb 05 2008
50mins
Play
MX Conference 2007 | Elevating User Experience
Irene Au discusses her previous experience at fast moving companies Netscape and Yahoo!, and how that experience will influence her latest challenge. As the new Director of User Experience at Google, she will be confronted with an organization that is clearly defined by its engineering culture. A shift in priority empahsized hiring for the UI role in 2006. But this does not automatically mean a shift away from Google’s strict engineering orthodoxy. Getting the strategic decision makers in a non-design drive culture to consider user experience and UI design as part of their process will not be an easy task.
Feb 05 2008
46mins
Play
MX Conference 2007 | Innovation Through Design Thinking
Where is design thinking taking us? The role of design is evolving within organizations, from simply optimizing what exists to being a source of new growth. The change is thrusting designers into new roles and domains, including the design of services and the transformation of organizations.
Feb 05 2008
47mins
Play
UX Week 2007 | Visual Vocabulary for Rich Internet Applications
Flow diagrams are a key component of an interaction design specification. Jesse James Garrett’s Visual Vocabulary uses a set of simple shapes to diagram user flow and illustrate basic relationships between webpages.
Nov 30 2007
43mins
Play
UX Week 2007 | CNN.com Relaunch Case Study
CNN.com recently unveiled the latest evolution in online news: an intuitive, integrated Web site that gives users the global, national, and local news they find most relevant to them. The goal of this undertaking was to enhance and simplify online news for consumers to allow them to interact with news in more ways than ever before.
Nov 29 2007
49mins
Play
UX Week 2007 | Inclusive Iterations: How a Design Team Builds Shared Insights
This session will focus on the ways in which human-centered researchers team with colleagues across disciplines to transform a mass of data -- field observations, contextual interviews, secondary research and anecdotal stories -- into actionable design principles.
Nov 29 2007
45mins
Play
UX Week 2007 | Documentation: Choosing the Right Tool for the Job
Every document created by web designers contains many layers of information. Too few layers, and the ideas within lose context and meaning. Too many, and the important ideas become obscured. Choosing the right ideas to include can make or break a document, or even the entire project.
Nov 29 2007
43mins
Play
UX Week 2007 | How to Manage a User Experience Team (Without Losing Your Mind)
Most of us who practice user experience design are generalists. We need to know enough about technology to work with engineers. We need to know enough about visual design to work with designers.
Nov 29 2007
45mins
Play
Peter has a conversation with Scott McCloud
Peter has a conversation with UX Week 2009 presenter Scott McCloud, best known for his book Understanding Comics, and more recently for the comic explaining Google Chrome. They discuss comics, visual expression, Edward Tufte, and the importance of believing in the message.
Dec 14 2008
30mins
Play
Aurora: Envisioning the Future of the Web
Co-founder and President of Adaptive Path Jesse James Garrett provides an inside look at the process of creating Aurora, a concept video depicting one possible future user experience for the Web.
Jesse talks about the technology trends that will shape the future Web, outlines the challenges of designing a future product, and takes the audience for a behind the scenes look at the creation of the Aurora concept video.
Jesse talks about the technology trends that will shape the future Web, outlines the challenges of designing a future product, and takes the audience for a behind the scenes look at the creation of the Aurora concept video.
Oct 17 2008
40mins
Play
What To Do With All That Content? Sorting Through 10 Years of Comedy Central's "The Daily Show"
Architects make buildings for people. Information architects make information spaces for people. So how do you build doors, windows, and porches into information spaces? And how do you make it easy for people to find what they want in over 10,000 episodes of a daily TV show?
To find out, I had tea with Audrey Chen, Senior Information Architect at Comedy Central who recently created a searchable online archive of 10 years of "The Daily Show". From 24 hour crews who watched and tagged every single episode, to the challenge of "future-proofing" information architecture systems so that they can grow and change over time, Audrey shared a glimpse into what it takes to organize and manage the massive influx of data in our world.
To find out, I had tea with Audrey Chen, Senior Information Architect at Comedy Central who recently created a searchable online archive of 10 years of "The Daily Show". From 24 hour crews who watched and tagged every single episode, to the challenge of "future-proofing" information architecture systems so that they can grow and change over time, Audrey shared a glimpse into what it takes to organize and manage the massive influx of data in our world.
Oct 10 2008
42mins
Play
UX Week 2008 | UX Week Keynote Discussion: Peter Merholz and Don Norman
UX Week 2008 kicked off with an on-stage conversation between the President and founder of Adaptive Path, Peter Merholz, and industry legend Don Norman. Don wrote the founding text on user-centered design, entitied, “The Design of Everyday Things”, and also coined the term “user-experience” while at Apple in the early 1990s.
They talk about the importance of the semantic differences around common issues in business like ROI from a design perspective, the necessity to look beyond the “all mighty dollar,” the importance of being passionate about your ideas, and knowing ultimately all team members want to create great products and services for other people.
Don shares his insights about the UX Week presentation given by Microsoft’s Jensen Harris around the usability of the Ribbon in the latest version of MS Office as well as the exciting future that lies ahead for all in the UX field.
They talk about the importance of the semantic differences around common issues in business like ROI from a design perspective, the necessity to look beyond the “all mighty dollar,” the importance of being passionate about your ideas, and knowing ultimately all team members want to create great products and services for other people.
Don shares his insights about the UX Week presentation given by Microsoft’s Jensen Harris around the usability of the Ribbon in the latest version of MS Office as well as the exciting future that lies ahead for all in the UX field.
Oct 01 2008
30mins
Play
UX Week 2008 | Being a UX Team of One
In this conversation, Experience Designer Leah Buley from Adaptive Path shares some of the lightweight techniques that she and her team use to explore a variety of solutions quickly and how to enlist the support of non-team members in the UX process.
We talk about the video biographies of other team members at Adaptive Path and how all started out from humble beginnings – some in fields that had little to do with what we think about today as traditional UX projects – and how those experiences have helped in building great products and services.
Leah outlines the advice she gives in her conference talk Being a UX Team of One.
Videos from On-Stage Presentation
Leah was kind enough to share the videos she used in her presentation. Thanks again, Leah!
# Watch members of Adaptive Path describe their first job in User Experience
# Watch as Pam Daughlin answers the question When did you first discover UX?
# Watch various members at Adaptive Path share their thoughts on what’s hot in User Experience at the moment.
We talk about the video biographies of other team members at Adaptive Path and how all started out from humble beginnings – some in fields that had little to do with what we think about today as traditional UX projects – and how those experiences have helped in building great products and services.
Leah outlines the advice she gives in her conference talk Being a UX Team of One.
Videos from On-Stage Presentation
Leah was kind enough to share the videos she used in her presentation. Thanks again, Leah!
# Watch members of Adaptive Path describe their first job in User Experience
# Watch as Pam Daughlin answers the question When did you first discover UX?
# Watch various members at Adaptive Path share their thoughts on what’s hot in User Experience at the moment.
Oct 01 2008
27mins
Play
UX Week 2008 | Story Telling for User Experience Design
Senior Interaction Deisgner at Adaptive Path, Kim Lenox chats with Kevin Brooks, the Principle Staff Researcher for Motorola Labs about his workshop entitled “Storytelling for User Experience Design”.
They discuss various aspects of Kevin’s presentation including the importance of structure and patterns to guide creative endeavors. One critical aspect is listening when striving to be a remarkable storyteller within your own organization.
Kim shares her art school experience where the criticism of her art helped her gain the confidence necessary to be a successful Interaction Designer.
Kevin also discusses his upcoming publication about storytelling with Whitney Quesenberry. Learn more about his book at Rosenfeld Media.
Download Kevin’s presentation from UX Week.
They discuss various aspects of Kevin’s presentation including the importance of structure and patterns to guide creative endeavors. One critical aspect is listening when striving to be a remarkable storyteller within your own organization.
Kim shares her art school experience where the criticism of her art helped her gain the confidence necessary to be a successful Interaction Designer.
Kevin also discusses his upcoming publication about storytelling with Whitney Quesenberry. Learn more about his book at Rosenfeld Media.
Download Kevin’s presentation from UX Week.
Oct 01 2008
33mins
Play
UX Week 2008 | Unpacking Stories to Serve People Better
Indi Young talks about the importance of continuing to ask “why” enough times to get to the core reasons for any individuals’ behavior or actions and how to convert stories into mental models. Her workshop “Unpacking Stories to Server People Better” includes these themes and more.
We discuss the elegant way in which mental models can provide a visual representation of these behaviors and support elements that foster the likely repetition of any action.
Indi also talks briefly about how her book from Rosenfeld media, “Mental Models – Aligning Design Strategy with Human Behavior,” can help others create these visual tools.
We discuss the elegant way in which mental models can provide a visual representation of these behaviors and support elements that foster the likely repetition of any action.
Indi also talks briefly about how her book from Rosenfeld media, “Mental Models – Aligning Design Strategy with Human Behavior,” can help others create these visual tools.
Oct 01 2008
16mins
Play
UX Week 2008 | We’ll Always Have Paris: What Makes a Memorable Service Experience?
Jennifer Bove from Huge and Ben Fullerton from IDEO sat down with me shortly after their presentation to discuss ideas from “We’ll Always Have Paris – What Makes a Memorable Service Experience.”
We explore the six key elements about what it takes to design services that keep people coming back for more.
We probe into the dynamics of service design from real-world examples of business that provide unique experiences. One shoe company will actually order a pizza for their clients as well as order products from competitor sites to keep their customers satisfied.
Jennifer and Ben outline why people get excited about intangible services in the same way they lust after the latest shiny toy that just came out on the market.
We explore the six key elements about what it takes to design services that keep people coming back for more.
We probe into the dynamics of service design from real-world examples of business that provide unique experiences. One shoe company will actually order a pizza for their clients as well as order products from competitor sites to keep their customers satisfied.
Jennifer and Ben outline why people get excited about intangible services in the same way they lust after the latest shiny toy that just came out on the market.
Oct 01 2008
27mins
Play
UX Week 2008 | ben: A Prototype for Democracy in the 21st Century
Dave Wolf, Vice President of Sales and Marketing at Cynergy Systems was kind enough to join me for this conversation about his presentation “ben: A Prototype for Democracy in the 21st Century.”
We talk about Cynergy’s awarding winning application “ben” at the PhizzPop competition – a National Design and Development Challenge sponsored by Microsoft.
“ben” is a series of interconnected, cross-platform applications that leverage the power of Microsoft Silverlight, Windows Presentation Foundation, Live Services, Twitter, VoIP technologies.
We talk about Cynergy’s awarding winning application “ben” at the PhizzPop competition – a National Design and Development Challenge sponsored by Microsoft.
“ben” is a series of interconnected, cross-platform applications that leverage the power of Microsoft Silverlight, Windows Presentation Foundation, Live Services, Twitter, VoIP technologies.
Oct 01 2008
15mins
Play
UX Week 2008 | TV With an API! – Current at the Collision of TV and the Internet
TVs in trouble! It might be terminal, but Rod Naber and Dan Levine from Current TV urge everyone not lose hope just yet. Discussing their presentation “TV with an API! Current at the Collusion of TV and the Internet” Rod and Dan describe how using their cable and satellite TV network along with their social news website, Current is experimenting across both media, looking for a cure.
In this conversation we talk about how Current got started, the power of the community in generating content for Current News, and how the Internet is allowing users to create ads for companies. All this could change the way marketing approaches innovative solutions for their customers.
In this conversation we talk about how Current got started, the power of the community in generating content for Current News, and how the Internet is allowing users to create ads for companies. All this could change the way marketing approaches innovative solutions for their customers.
Oct 01 2008
18mins
Play
UX Week 2008 | A User’s Guide to Managing Experience Teams
Google’s Margaret Gould Stewart and Graham Jenkin discuss their experience and ideas from their UX Week workshop about managing UX teams. Topics covered in this conversation include:
# Prioritization and project tracking
# How to gain insight into career development paths within a user experience team
# Finding out about performance management
# Discovering how to tailor your own management style
Margaret and Graham also tackled other tough issues during their session, such as:
# Building a culture of constructive feedback
# Developing leadership within a team
# Effectively managing team dynamics
# Evangelizing user experience practices
# Managing stakeholders
Margaret and Graham also had participants of their workshop develop haiku’s about the importance of working with and managing UX Teams. They were kind enough to compile this collection of Haiku’s from the workshop for you. They also provided an example of the leadership cards. These cards can be printed off and shared with members of your team about which characteristics of a leader they deem to be most essential. Not every leader will be strong in all categories, however. Such information can help leaders understand the expectations of those they are working with on a daily basis.
# Prioritization and project tracking
# How to gain insight into career development paths within a user experience team
# Finding out about performance management
# Discovering how to tailor your own management style
Margaret and Graham also tackled other tough issues during their session, such as:
# Building a culture of constructive feedback
# Developing leadership within a team
# Effectively managing team dynamics
# Evangelizing user experience practices
# Managing stakeholders
Margaret and Graham also had participants of their workshop develop haiku’s about the importance of working with and managing UX Teams. They were kind enough to compile this collection of Haiku’s from the workshop for you. They also provided an example of the leadership cards. These cards can be printed off and shared with members of your team about which characteristics of a leader they deem to be most essential. Not every leader will be strong in all categories, however. Such information can help leaders understand the expectations of those they are working with on a daily basis.
Oct 01 2008
31mins
Play
UX Week 2008 | New Paradigms for Interaction in Physical Space
Jake Barton gave an emotionally powerful presentation at UX Week entitled “New Paradigms for Interaction in Physical Space”.
As the interaction designers for NPR’s StoryCorps and the co-leaad designer for the National September 11th Memorial Museum at the World Trade Center, Local Projects is creating new paradigms for interaction by tackling physical space.
Jake talks with me about how the interaction design process bends, accelerates and sometimes completely falls apart, when applied to the global community.
You can download Jake’s Presentation from UX Week.
As the interaction designers for NPR’s StoryCorps and the co-leaad designer for the National September 11th Memorial Museum at the World Trade Center, Local Projects is creating new paradigms for interaction by tackling physical space.
Jake talks with me about how the interaction design process bends, accelerates and sometimes completely falls apart, when applied to the global community.
You can download Jake’s Presentation from UX Week.
Oct 01 2008
18mins
Play
UX Week 2008 | Conversation with Adaptive Path’s New CEO
On the last day of UX Week I had the pleasure of chatting with Adaptive Path’s new CEO Michael Meyer about his impressions of UX Week and the opportunities that come with this new position.
We discuss his past experiences as a nuclear engineer, time spent in the US Navy, as well as working at some of the leading design firms in the world such as frog and IDEO before arriving at Adaptive Path.
My heart-felt thanks to Michael and the entire team at Adaptive Path for allowing Boxes and Arrows to share these conversations with the community.
We discuss his past experiences as a nuclear engineer, time spent in the US Navy, as well as working at some of the leading design firms in the world such as frog and IDEO before arriving at Adaptive Path.
My heart-felt thanks to Michael and the entire team at Adaptive Path for allowing Boxes and Arrows to share these conversations with the community.
Oct 01 2008
13mins
Play
Design Strategy with Lulu Pachuau and Bob Medcalf of Provoke
Designers often talk about the results of their work, and even about the design process, but what we don't often talk about is the careful framing of a project that allowed us to do the great work in the first place. Lulu Pachuau and Bob Medcalf of the New Zealand consultancy Provoke share tools and methods Lulu learned at Adaptive Path's UX Intensive workshop and applied to a web strategy project with Industrial Research Limited.
Oct 01 2008
15mins
Play
Andrew Crow Interviewed by Viewzi - Part 3
Andrew Crow is a senior experience designer, trainer, and speaker at Adaptive Path. He has a passion for developing innovative design solutions for customers' needs.Initially a print and web designer, Andrew moved into information architecture and interaction design to promote holistic user experiences to corporate clients. Andrew has over 12 years of design, technical, and strategic experience in the technology industry.
Before joining Adaptive Path, Andrew managed the web and user experience team at Princess Cruises where he led the development of an entirely new online booking system, e-ticket solution, and online branding and marketing initiatives. Prior to that, he worked with element18 and Interfocus Advertising in Los Angeles.
Continually obsessed with the latest technologies in the mobile and gaming space, Andrew advises on the design of Palm, Windows Mobile and iPhone applications, social networking, and collaboration software. He is an advocate of ubiquitous computing, and approaches projects with a desire to ensure that the experience of the device fits into the overall product strategy.
Past clients and employers include Ameriprise, MyRide.com, Cunard Line, ICTV, ILIO Entertainment, Millimeter Magazine, Princess Cruises, and Second Life.
Andrew is a member of American Institute of Graphic Arts (AIGA), Interaction Design Association (IxDA), and the Information Architecture Institute (IAI).
We spoke to Andrew in San Francisco at the Adaptive Path Conference in April 2008.
Visit Andrew's Personal Site: http://www.concretebrain.com/
Aug 20 2008
14mins
Play
Andrew Crow Interviewed by Viewzi - Part 2
Andrew Crow is a senior experience designer, trainer, and speaker at Adaptive Path. He has a passion for developing innovative design solutions for customers' needs.Initially a print and web designer, Andrew moved into information architecture and interaction design to promote holistic user experiences to corporate clients. Andrew has over 12 years of design, technical, and strategic experience in the technology industry.
Before joining Adaptive Path, Andrew managed the web and user experience team at Princess Cruises where he led the development of an entirely new online booking system, e-ticket solution, and online branding and marketing initiatives. Prior to that, he worked with element18 and Interfocus Advertising in Los Angeles.
Continually obsessed with the latest technologies in the mobile and gaming space, Andrew advises on the design of Palm, Windows Mobile and iPhone applications, social networking, and collaboration software. He is an advocate of ubiquitous computing, and approaches projects with a desire to ensure that the experience of the device fits into the overall product strategy.
Past clients and employers include Ameriprise, MyRide.com, Cunard Line, ICTV, ILIO Entertainment, Millimeter Magazine, Princess Cruises, and Second Life.
Andrew is a member of American Institute of Graphic Arts (AIGA), Interaction Design Association (IxDA), and the Information Architecture Institute (IAI).
We spoke to Andrew in San Francisco at the Adaptive Path Conference in April 2008.
Visit Andrew's Personal Site: http://www.concretebrain.com/
Aug 20 2008
14mins
Play
Andrew Crow Interviewed by Viewzi - Part 1
Andrew Crow is a senior experience designer, trainer, and speaker at Adaptive Path. He has a passion for developing innovative design solutions for customers' needs.
Initially a print and web designer, Andrew moved into information architecture and interaction design to promote holistic user experiences to corporate clients. Andrew has over 12 years of design, technical, and strategic experience in the technology industry.
Before joining Adaptive Path, Andrew managed the web and user experience team at Princess Cruises where he led the development of an entirely new online booking system, e-ticket solution, and online branding and marketing initiatives. Prior to that, he worked with element18 and Interfocus Advertising in Los Angeles.
Continually obsessed with the latest technologies in the mobile and gaming space, Andrew advises on the design of Palm, Windows Mobile and iPhone applications, social networking, and collaboration software. He is an advocate of ubiquitous computing, and approaches projects with a desire to ensure that the experience of the device fits into the overall product strategy.
Past clients and employers include Ameriprise, MyRide.com, Cunard Line, ICTV, ILIO Entertainment, Millimeter Magazine, Princess Cruises, and Second Life.
Andrew is a member of American Institute of Graphic Arts (AIGA), Interaction Design Association (IxDA), and the Information Architecture Institute (IAI).
We spoke to Andrew in San Francisco at the Adaptive Path Conference in April 2008.
Visit Andrew's Personal Site: http://www.concretebrain.com/
Aug 20 2008
15mins
Play
Chiara Fox Interviewed by Viewzi - Part 1
Part one of our intervew with Chiara Fox from Adaptive Path.
Chiara Fox is a senior information architect for Adaptive Path. Chiara has developed successful information architectures for intranets, informational websites, and e-commerce sites for Fortune 100 and 500 companies. Chiara specializes in content analysis, metadata and taxonomy development, and building architectures from the bottom up.
Aug 20 2008
15mins
Play
Chiara Fox Interviewed by Viewzi - Part 2
Part two of our intervew with Chiara Fox from Adaptive Path.
Chiara Fox is a senior information architect for Adaptive Path. Chiara has developed successful information architectures for intranets, informational websites, and e-commerce sites for Fortune 100 and 500 companies. Chiara specializes in content analysis, metadata and taxonomy development, and building architectures from the bottom up.
Aug 20 2008
19mins
Play
Interview with Kate Rutter on Evaluating your Web Site
A website costs money. It's your job, as a web professional, to make sure your website is written and designed well, that visitors can use it easily, that it's accurate, and that it's contributing to the achievement of your company's mission.
Jul 14 2008
38mins
Play