Rank #1: Episode 75 - Graham Kingma
From managing the strategic design and creation of customer operations for Grocery Gateway, Wind Mobile and The Shopping Channel to his forward-looking sales & customer experience strategy design work at TD Bank (both Canada & US), Graham brings a unique blend of start-up and corporate experience to this work.
Nov 07 2012
Rank #2: Episode 76 - Anna Elwood,Graeme Codrington,Dean van Leeuwen
And a new guest to our show is Anna Elwood, the Director of Operations at ZocDoc where she and her team focus on creating a best-in-class experience for ZocDoc patient and doctor users. ZocDoc was one of the 16 finalists in this year's Innovation Award at the CXPA Insights Exchange in San Diego.
Few will deny the existence of multi-generational differences in the workplace today. With Graeme and Dean's expertise and Anna's experience, we will explore together, just what it is that makes this youthful successful company what it is today.
Sep 10 2012
Rank #3: Episode 74 - Lynne Waymon
Jul 12 2012
Rank #4: Episode 73 - Suzanne Tulien
Apr 06 2012
Rank #5: Episode 69 - Bill Jensen
He’s CEO of The Jensen Group, whose mission is: To make it easier to get stuff done.
He has spent the past two decades studying business’s ability to design work.
(Much of what he has found horrifies him.)
Bill’s first book is called “Simplicity”, followed by “Simplicity Handbook: 32 Ways to Do Less and Accomplish More” and his latest book is called “Hacking Work”. All of which have become some of today’s most important business books.
Dec 02 2011