What does it look like to reshape the experience of scheduling appointments in a way that enhances the continuity of care? Patients manage competing commitments and may face certain barriers to make appointments and follow-ups. Community health center staff members are tasked daily with a large volume to meet the often insurmountable expectations of appropriately matching a given patient to the correct provider to a timely appointment. Petaluma Health Center took on this challenge leading with a data-driven and patient-attuned mindset aimed to optimize appointment utilization while also better enriching staff capability despite limited human resources, and overall ensuring for greater access to health.Here’s where you can learn more about the people, places, and ideas in this episode: Kimberly Keller, Director of Business Operations at Petaluma Health CenterJessicca Moore, Family Nurse Practitioner and Director of Innovation at Petaluma Health CenterAidan Health PRAPARE Screening ToolWELL HealthTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.© 2022 Center for Care Innovations. All Rights Reserved.

What does it look like to reshape the experience of scheduling appointments in a way that enhances the continuity of care? Patients manage competing commitments and may face certain barriers to make appointments and follow-ups. Community health center staff members are tasked daily with a large volume to meet the often insurmountable expectations of appropriately matching a given patient to the correct provider to a timely appointment. Petaluma Health Center took on this challenge leading with a data-driven and patient-attuned mindset aimed to optimize appointment utilization while also better enriching staff capability despite limited human resources, and overall ensuring for greater access to health.Here’s where you can learn more about the people, places, and ideas in this episode: <ul><li><a href="https://phealthcenter.org/" rel="nofollow" target="_blank">Kimberly Keller</a>, Director of Business Operations at Petaluma Health Center</li><li><a href="https://phealthcenter.org/" rel="nofollow" target="_blank">Jessicca Moore</a>, Family Nurse Practitioner and Director of Innovation at Petaluma Health Center</li><li><a href="https://www.aidanhealth.com/" rel="nofollow" target="_blank">Aidan Health </a></li><li><a href="https://prapare.org/" rel="nofollow" target="_blank">PRAPARE Screening Tool</a></li><li><a href="https://wellapp.com/" rel="nofollow" target="_blank">WELL Health</a></li><li><a href="https://www.careinnovations.org/programs/technology-hub/" rel="nofollow" target="_blank">Technology Hub</a>, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.</li></ul>© 2022 Center for Care Innovations. All Rights Reserved.

Streamline the Scheduling Experience, Improve Continuity of Care

"No has always meant go to me," says Tiffanie Harrison, a passionate educator, equity designer, and entrepreneur. We chat with Tiffanie about her work leading diversity, equity and inclusion (DEI) initiatives at schools and companies across the country. Learn about centering lived experience, how to create "brave spaces," community engagement, and more.Here’s where you can learn more about the people, places, and ideas in this episode: Tiffanie Harrison, an educator and strategist with a community focusRound Rock Independent School DistrictRound Rock Black Parents AssociationLife, Liberty, and the Pursuit of HealthCatalyst, CCI’s design thinking training program© 2022 Center for Care Innovations. All Rights Reserved.

"No has always meant go to me," says Tiffanie Harrison, a passionate educator, equity designer, and entrepreneur. We chat with Tiffanie about her work leading diversity, equity and inclusion (DEI) initiatives at schools and companies across the country. Learn about centering lived experience, how to create "brave spaces," community engagement, and more.Here’s where you can learn more about the people, places, and ideas in this episode: <ul><li><a href="https://www.linkedin.com/in/tiffanieharrison/" rel="nofollow" target="_blank">Tiffanie Harrison</a>, an educator and strategist with a community focus</li><li><a href="https://roundrockisd.org/about-rrisd/board-of-trustees/" rel="nofollow" target="_blank">Round Rock Independent School District</a></li><li><a href="https://www.roundrockblackparents.org/home" rel="nofollow" target="_blank">Round Rock Black Parents Association</a></li><li><a href="https://lifelibertyhealth.us/" rel="nofollow" target="_blank">Life, Liberty, and the Pursuit of Health</a></li><li><a href="https://www.careinnovations.org/programs/catalyst/" rel="nofollow" target="_blank">Catalyst</a>, CCI’s design thinking training program</li></ul>© 2022 Center for Care Innovations. All Rights Reserved.

The Non-Linear Nature of Design

What does it take for an entire network of safety net health centers to transition to a new electronic health record (EHR) system — one that enhances coordinated care and is better equipped to serve their communities? For Community Health Center Network (CHCN), it was a multiyear journey involving many readiness assessments, drumming up excitement to encourage staff buy-in, and lots of collaboration across all levels of the organization. In this episode, we discuss lessons learned  and the bright spots of this enormous project. Here’s where you can learn more about the people, places, and ideas in this episode: Molly Hart, director of clinical optimization, Community Health Center Network (CHCN)Amit Pabla, chief quality and transformation officer, Axis Community Health (Note:  He has since moved on from this role.)Oregon Community Health Information Network (OCHIN)OCHIN EpicTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.© 2022 Center for Care Innovations. All Rights Reserved.

What does it take for an entire network of safety net health centers to transition to a new electronic health record (EHR) system — one that enhances coordinated care and is better equipped to serve their communities? For Community Health Center Network (CHCN), it was a multiyear journey involving many readiness assessments, drumming up excitement to encourage staff buy-in, and lots of collaboration across all levels of the organization. In this episode, we discuss lessons learned  and the bright spots of this enormous project. Here’s where you can learn more about the people, places, and ideas in this episode: <ul><li>Molly Hart, director of clinical optimization, <a href="https://chcnetwork.org/" rel="nofollow" target="_blank">Community Health Center Network</a> (CHCN)</li><li>Amit Pabla, chief quality and transformation officer, <a href="https://axishealth.org/" rel="nofollow" target="_blank">Axis Community Health</a> (Note:  He has since moved on from this role.)</li><li><a href="https://ochin.org/" rel="nofollow" target="_blank">Oregon Community Health Information Network</a> (OCHIN)</li><li><a href="https://chcnetwork.org/" rel="nofollow" target="_blank">OCHIN Epic</a></li><li><a href="https://www.careinnovations.org/programs/technology-hub/" rel="nofollow" target="_blank">Technology Hub</a>, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.</li></ul>© 2022 Center for Care Innovations. All Rights Reserved.

Rallying Through Transition to Optimize Patient-Focused Care

A patient portal is a great innovation, but busy clinic staff don’t have time to help every patient get set up on them and answer all their questions about it. In addition, patients often need ongoing support on how to communicate with their provider on the website, get updates, and access their health records.Enter the Health Tech Navigators — people serving in a role that is for the community, by the community.  These Navigators, hired directly from the community, work closely with patients to support not only enrollment, but to increase portal use and to bridge gaps in healthcare accessibility that have long existed with language, culture, trust, and tech literacy. Listen to how the Los Angeles Department of Health Services (LADHS) created and supports its Health Tech Navigator program to surface a growing practice of cultural humility and competency in patient engagement.Here’s where you can learn more about the people, places, and ideas in this episode: Anshu Abhat MD, MPH, Director of Patient Engagement in the Office of Patient Access at LADHSMayra Ramirez, MSW, ASW, Staff Analyst, Program Manager with the Patient Engagement Program at LADHSLA Health Portal AppTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.© 2022 Center for Care Innovations. All Rights Reserved.

A patient portal is a great innovation, but busy clinic staff don’t have time to help every patient get set up on them and answer all their questions about it. In addition, patients often need ongoing support on how to communicate with their provider on the website, get updates, and access their health records.Enter the Health Tech Navigators — people serving in a role that is for the community, by the community.  These Navigators, hired directly from the community, work closely with patients to support not only enrollment, but to increase portal use and to bridge gaps in healthcare accessibility that have long existed with language, culture, trust, and tech literacy. Listen to how the Los Angeles Department of Health Services (LADHS) created and supports its Health Tech Navigator program to surface a growing practice of cultural humility and competency in patient engagement.Here’s where you can learn more about the people, places, and ideas in this episode: <ul><li><a href="https://dhs.lacounty.gov/" rel="nofollow" target="_blank">Anshu Abhat MD, MPH</a>, Director of Patient Engagement in the Office of Patient Access at LADHS</li><li><a href="https://dhs.lacounty.gov/" rel="nofollow" target="_blank">Mayra Ramirez, MSW, ASW</a>, Staff Analyst, Program Manager with the Patient Engagement Program at LADHS</li><li><a href="https://dhs.lacounty.gov/lahealthportal/" rel="nofollow" target="_blank">LA Health Portal App</a></li><li><a href="https://www.careinnovations.org/programs/technology-hub/" rel="nofollow" target="_blank">Technology Hub</a>, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.</li></ul>© 2022 Center for Care Innovations. All Rights Reserved.

Health Tech Navigators: A Boon to Greater Community Access, Trust and Engagement

We chat with Levi Baer, a facilitator and coach who believes that joy, justice, and community are all at the heart of meaningful progress. His work focuses on creating welcoming spaces that are grounded in diversity, equity, and inclusion (DEI) practices and anti-racism. Levi shares with us that trust is a foundation for equity work, as well as collaboration.Here’s where you can learn more about the people, places, and ideas in this episode: Levi Baer, a facilitator and community builder from ChicagoSecond Shift, a community-focused co-working spaceCatalyst, CCI’s human-centered design training program© 2022 Center for Care Innovations. All Rights Reserved.

We chat with Levi Baer, a facilitator and coach who believes that joy, justice, and community are all at the heart of meaningful progress. His work focuses on creating welcoming spaces that are grounded in diversity, equity, and inclusion (DEI) practices and anti-racism. Levi shares with us that trust is a foundation for equity work, as well as collaboration.Here’s where you can learn more about the people, places, and ideas in this episode: <ul><li><a href="https://www.equityforhumans.com/" rel="nofollow" target="_blank">Levi Baer</a>, a facilitator and community builder from Chicago</li><li><a href="https://secondshiftchicago.com/" rel="nofollow" target="_blank">Second Shift</a>, a community-focused co-working space</li><li><a href="https://www.careinnovations.org/programs/catalyst/" rel="nofollow" target="_blank">Catalyst</a>, CCI’s human-centered design training program</li></ul>© 2022 Center for Care Innovations. All Rights Reserved.

Inclusive Community Building

Can a more advanced patient portal improve face-to-face visits? Appointments are often jam-packed with asking key questions, deploying screening tools, and then chronicling all those answers that it's increasingly difficult to also analyze patient data and provide insightful, in-the-moment guidance. Shasta Community Health Center bet that a revamp of its patient portal could enable patients to take a more active role in their care while also improving provider workflows. In this episode, we discuss how staff, patients, and other key stakeholders all collaborated on retooling and optimizing this platform.Listen all the way through to the end for a special guitar jam from our guest!Here’s where you can learn more about the people, places, and ideas in this episode: Charles Kitzman, chief information officer, Shasta Community Health CenterInteliChartTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities© 2022 Center for Care Innovations. All Rights Reserved.

Can a more advanced patient portal improve face-to-face visits? Appointments are often jam-packed with asking key questions, deploying screening tools, and then chronicling all those answers that it's increasingly difficult to also analyze patient data and provide insightful, in-the-moment guidance. Shasta Community Health Center bet that a revamp of its patient portal could enable patients to take a more active role in their care while also improving provider workflows. In this episode, we discuss how staff, patients, and other key stakeholders all collaborated on retooling and optimizing this platform.Listen all the way through to the end for a special guitar jam from our guest!Here’s where you can learn more about the people, places, and ideas in this episode: <ul><li>Charles Kitzman, chief information officer, <a href="https://www.shastahealth.org/" rel="nofollow" target="_blank">Shasta Community Health Center</a></li><li><a href="https://www.intelichart.com/" rel="nofollow" target="_blank">InteliChart</a></li><li><a href="https://www.careinnovations.org/programs/technology-hub/" rel="nofollow" target="_blank">Technology Hub</a>, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities</li></ul>© 2022 Center for Care Innovations. All Rights Reserved.

Collaboration is Innovation: Revamping the Patient Portal

Scheduling appointments is one of the biggest challenges facing community health centers. Patients often lose those self-addressed postcard reminders, and manually calling patients to book a recall appointment is a major slog for clinic staff. The flurry of activity around COVID-19 tests and vaccines has only compounded that problem, as patients encounter jammed phone lines and long wait times. But starting in 2021, Tiburcio Vasquez Health Center began piloting an automated patient recall system — one that offers easier, more efficient outreach, as well as the personalized text message nudge patients need.Here’s where you can learn more about the people, places, and ideas in this episode: Caleb Sandford, chief transformation officer at Tiburcio Vasquez Health CenterWELL HealthTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities© 2022 Center for Care Innovations. All Rights Reserved.

Scheduling appointments is one of the biggest challenges facing community health centers. Patients often lose those self-addressed postcard reminders, and manually calling patients to book a recall appointment is a major slog for clinic staff. The flurry of activity around COVID-19 tests and vaccines has only compounded that problem, as patients encounter jammed phone lines and long wait times. But starting in 2021, Tiburcio Vasquez Health Center began piloting an automated patient recall system — one that offers easier, more efficient outreach, as well as the personalized text message nudge patients need.Here’s where you can learn more about the people, places, and ideas in this episode: <ul><li><a href="https://tvhc.org/caleb-sandford/" rel="nofollow" target="_blank">Caleb Sandford</a>, chief transformation officer at Tiburcio Vasquez Health Center</li><li><a href="https://wellapp.com/" rel="nofollow" target="_blank">WELL Health</a></li><li><a href="https://www.careinnovations.org/programs/technology-hub/" rel="nofollow" target="_blank">Technology Hub</a>, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities</li></ul>© 2022 Center for Care Innovations. All Rights Reserved.

Missed Appointments, Missed Prevention Opportunities

During the COVID-19 pandemic, we have seen health care organizations innovate rapidly to meet the ever-changing needs of a global crisis. As we go into our third pandemic year, we’re taking a step back to examine whether healthcare is more or less equitable now. Listen to this candid conversation with three leaders about the changes and ongoing challenges to flip existing power dynamics within healthcare institutions so that care is anchored in the needs of the underserved communities.Here’s where you can learn more about the people, places, and ideas in this episode: Sofi Bergkvist, president, Center For Care InnovationsMichael Lok, planning manager, Asian Health ServicesSylvia Hacaj, director of development and communications, LifeLong Medical CareEric Lam, account and strategy partner, ExygyWebinar: State of Equity: Healthcare for our Safety Net© 2022 Center for Care Innovations. All Rights Reserved.

During the COVID-19 pandemic, we have seen health care organizations innovate rapidly to meet the ever-changing needs of a global crisis. As we go into our third pandemic year, we’re taking a step back to examine whether healthcare is more or less equitable now. Listen to this candid conversation with three leaders about the changes and ongoing challenges to flip existing power dynamics within healthcare institutions so that care is anchored in the needs of the underserved communities.Here’s where you can learn more about the people, places, and ideas in this episode: <ul><li><a href="https://www.linkedin.com/in/sofibergkvist/" rel="nofollow" target="_blank">Sofi Bergkvist</a>, president, <a href="https://www.careinnovations.org/" rel="nofollow" target="_blank">Center For Care Innovations</a></li><li><a href="https://www.linkedin.com/in/michaeljlok/" rel="nofollow" target="_blank">Michael Lok</a>, planning manager, <a href="https://asianhealthservices.org/" rel="nofollow" target="_blank">Asian Health Services</a></li><li><a href="https://www.linkedin.com/in/sylviahacaj/" rel="nofollow" target="_blank">Sylvia Hacaj</a>, director of development and communications, <a href="https://lifelongmedical.org/" rel="nofollow" target="_blank">LifeLong Medical Care</a></li><li><a href="https://www.linkedin.com/in/ericylam/" rel="nofollow" target="_blank">Eric Lam</a>, account and strategy partner, <a href="https://www.exygy.com/" rel="nofollow" target="_blank">Exygy</a></li><li>Webinar: <a href="https://youtu.be/Z_tqtVeGknA" rel="nofollow" target="_blank">State of Equity: Healthcare for our Safety Net</a></li></ul>© 2022 Center for Care Innovations. All Rights Reserved.

State of Equity: Health Care for Our Safety Net

In need of a recharge? Perhaps a new approach to working through change? We're joined by Tabitha Thomas — a longtime crisis counselor and centering practitioner — who guides us through a ~12 minute centering practice. Following the  meditation, Tabitha unpacks some of her learnings as a student of Emergent Strategy, a book written by social justice facilitator and fellow somatics practitioner, Adrienne Maree Brown. Tabitha threads those lessons with that of human-centered design, namely from CCI's Catalyst program, and she shares guiding principles that inspire us to navigate through this pandemic with intention.Here’s where you can learn more about the people, places, and ideas in this episode: Tabitha ThomasCentering as a meditation practiceGenerative SomaticsEmergent Strategy by Adrienne Maree BrownWEAVE, Inc.Catalyst, CCI's human-centered design programCCI Webinar: Practicing Centering and Emergent Strategy During Trying Times© 2022 Center for Care Innovations. All Rights Reserved.

In need of a recharge? Perhaps a new approach to working through change? We're joined by Tabitha Thomas — a longtime crisis counselor and centering practitioner — who guides us through a ~12 minute centering practice. Following the  meditation, Tabitha unpacks some of her learnings as a student of Emergent Strategy, a book written by social justice facilitator and fellow somatics practitioner, Adrienne Maree Brown. Tabitha threads those lessons with that of human-centered design, namely from CCI's Catalyst program, and she shares guiding principles that inspire us to navigate through this pandemic with intention.Here’s where you can learn more about the people, places, and ideas in this episode: <ul><li><a href="https://www.sjcreativecoaching.org/" rel="nofollow" target="_blank">Tabitha Thomas</a></li><li><a href="https://mindfulzen.co/centering-meditation/" rel="nofollow" target="_blank">Centering</a> as a meditation practice</li><li><a href="https://generativesomatics.org/" rel="nofollow" target="_blank">Generative Somatics</a></li><li><a href="https://www.akpress.org/emergentstrategy.html" rel="nofollow" target="_blank">Emergent Strategy</a> by Adrienne Maree Brown</li><li><a href="https://www.weaveinc.org/" rel="nofollow" target="_blank">WEAVE, Inc</a>.</li><li><a href="https://www.careinnovations.org/programs/catalyst/" rel="nofollow" target="_blank">Catalyst</a>, CCI's human-centered design program</li><li>CCI Webinar: <a href="https://www.careinnovations.org/resources/practicing-centering-and-emergent-strategy-during-trying-times/" rel="nofollow" target="_blank">Practicing Centering and Emergent Strategy During Trying Times</a></li></ul>© 2022 Center for Care Innovations. All Rights Reserved.

Centering Ourselves Is Small...and Small Is All

Similar to our last episode with Axis Health, we dive into another health center's digital health solution journey in remote patient monitoring (RPM) during the pandemic — piloting a platform and process that allows patients to take their blood pressure at home, with the data then gathered and assessed by the care team. We chat with Northeast Valley Health Corporation as they share some of the early successes and challenges faced in using this platform with regards to patients' controlled and uncontrolled blood pressure rates, as well as what implementing RPM looks like in the near future. Learn more about the key role of care coordinators and care teams in advancing this work forward.Here’s where you can learn more about the people, places, and ideas in this episode: Debra Rosen, RN, MPH, Director of Quality and Health Education, Northeast Valley Health CorporationRimidiTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities© 2022 Center for Care Innovations. All Rights Reserved.

Similar to our last episode with Axis Health, we dive into another health center's digital health solution journey in remote patient monitoring (RPM) during the pandemic — piloting a platform and process that allows patients to take their blood pressure at home, with the data then gathered and assessed by the care team. We chat with Northeast Valley Health Corporation as they share some of the early successes and challenges faced in using this platform with regards to patients' controlled and uncontrolled blood pressure rates, as well as what implementing RPM looks like in the near future. Learn more about the key role of care coordinators and care teams in advancing this work forward.Here’s where you can learn more about the people, places, and ideas in this episode: <ul><li>Debra Rosen, RN, MPH, Director of Quality and Health Education, <a href="https://nevhc.org/" rel="nofollow" target="_blank">Northeast Valley Health Corporation</a></li><li><a href="https://rimidi.com/" rel="nofollow" target="_blank">Rimidi</a></li><li><a href="https://www.careinnovations.org/programs/technology-hub/" rel="nofollow" target="_blank">Technology Hub</a>, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities</li></ul>© 2022 Center for Care Innovations. All Rights Reserved.

Care Coordinators Are Key to Connecting Patients Remotely

The Center for Care Innovations is a nonprofit based in Oakland, California. It sparks, seeds, and spreads innovations that strengthen the health and well-being of historically underinvested communities. And it creates lasting change in collaboration with partners in the health ecosystem. This podcast offers new ideas and practical advice that anyone can apply today.

To kick off 2022, we're excited to have Dr. Mai-Khanh Bui-Duy from Salud Para La Gente share the impact of her organization's work as participants in our Connected Care Accelerator (CCA). Mai gives us insight into the benefits of engaging with her fellow participants, as well as how the program has supported her ongoing journey to provide telehealth. Listen to learn about the challenge of shifting patients to video visits, resources shared and adapted by this learning collaborative, and more.The Center for Care Innovations is continuing the growth of this learning community with a new opportunity for California-based safety-net organizations to participate in the next phase of this program, which will focus on innovation projects to advance equity in telehealth access. For more information and details on how to apply, visit careinnovations.org.Here’s where you can learn more about the people, places, and ideas in this episode: Connected Care Accelerator: Equity Collaborative - Apply now! The request for applications is now open through March 16, 2022Virtual Care Learning Hub - CCI shares the best of the best for achieving health equity through virtual care. This learning hub synthesizes 20+ years of experience filled with great ideas you can start testing right awayMai-Khanh Bui-Duy, MD, Director of Population Health and Health Education, Salud Para La Gente© 2022 Center for Care Innovations. All Rights Reserved.

To kick off 2022, we're excited to have Dr. Mai-Khanh Bui-Duy from Salud Para La Gente share the impact of her organization's work as participants in our Connected Care Accelerator (CCA). Mai gives us insight into the benefits of engaging with her fellow participants, as well as how the program has supported her ongoing journey to provide telehealth. Listen to learn about the challenge of shifting patients to video visits, resources shared and adapted by this learning collaborative, and more.The Center for Care Innovations is continuing the growth of this learning community with a new opportunity for California-based safety-net organizations to participate in the next phase of this program, which will focus on innovation projects to advance equity in telehealth access. For more information and details on how to apply, visit <a href="http://careinnovations.org" rel="nofollow" target="_blank">careinnovations.org</a>.Here’s where you can learn more about the people, places, and ideas in this episode: <ul><li><a href="https://www.careinnovations.org/connected-care-2022/" rel="nofollow" target="_blank">Connected Care Accelerator: Equity Collaborative</a> - Apply now! The request for applications is now open through March 16, 2022</li><li><a href="https://www.careinnovations.org/virtualcare/" rel="nofollow" target="_blank">Virtual Care Learning Hub</a> - CCI shares the best of the best for achieving health equity through virtual care. This learning hub synthesizes 20+ years of experience filled with great ideas you can start testing right away</li><li>Mai-Khanh Bui-Duy, MD, Director of Population Health and Health Education, <a href="https://splg.org/" rel="nofollow" target="_blank">Salud Para La Gente</a></li></ul>© 2022 Center for Care Innovations. All Rights Reserved.

A Telehealth Testing Ground

What is remote patient monitoring? In this episode, we talk with Axis Community Health about launching a digital health solution that captures and records a patient's blood pressure data in the comfort of their own home — all in the middle of the pandemic. Our hope is by sharing the highs and of this pilot project, safety net organizations can apply these lessons learned to their own challenges.Here’s where you can learn more about the people, places, and ideas in this episode: Amit Pabla, chief quality and transformation officer, Axis Community HealthCareSignalTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities© 2021 Center for Care Innovations. All Rights Reserved.

What is remote patient monitoring? In this episode, we talk with Axis Community Health about launching a digital health solution that captures and records a patient's blood pressure data in the comfort of their own home — all in the middle of the pandemic. Our hope is by sharing the highs and of this pilot project, safety net organizations can apply these lessons learned to their own challenges.Here’s where you can learn more about the people, places, and ideas in this episode: <ul><li>Amit Pabla, chief quality and transformation officer, <a href="https://axishealth.org/" rel="nofollow" target="_blank">Axis Community Health</a></li><li><a href="https://www.caresignal.health/" rel="nofollow" target="_blank">CareSignal</a></li><li><a href="https://www.careinnovations.org/programs/technology-hub/" rel="nofollow" target="_blank">Technology Hub</a>, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities</li></ul>© 2021 Center for Care Innovations. All Rights Reserved.

How COVID-19 Changed Hypertension Care

“Positive childhood experiences can help a person become resilient or heal from adversity,” says Dr. Robert Sege, a pediatrician and a professor at the Tufts University School of Medicine. In this episode, Dr. Sege discusses the Healthy Outcomes from Positive Experiences, or HOPE, framework, a new way of seeing and discussing  experiences that support children’s growth and development.Here’s where you can learn more about the people, places, and ideas in this episode: Dr. Robert Sege, a pediatrician and a professor of Medicine at Tufts University School of Medicine, where he directs the Center for Community-Engaged Medicine.Healthy Outcomes from Positive Experiences, also known as HOPE, frameworkAdverse childhood experiences, also known as ACEsResilience Beginnings Network, a CCI program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive© 2021 Center for Care Innovations. All Rights Reserved.

“Positive childhood experiences can help a person become resilient or heal from adversity,” says Dr. Robert Sege, a pediatrician and a professor at the Tufts University School of Medicine. In this episode, Dr. Sege discusses the Healthy Outcomes from Positive Experiences, or HOPE, framework, a new way of seeing and discussing  experiences that support children’s growth and development.Here’s where you can learn more about the people, places, and ideas in this episode: <ul><li><a href="https://positiveexperience.org/our-team/" rel="nofollow" target="_blank">Dr. Robert Sege</a>, a pediatrician and a professor of Medicine at Tufts University School of Medicine, where he directs the Center for Community-Engaged Medicine.</li><li>Healthy Outcomes from Positive Experiences, also known as <a href="https://positiveexperience.org/" rel="nofollow" target="_blank">HOPE</a>, framework</li><li>Adverse childhood experiences, also known as <a href="https://www.cdc.gov/violenceprevention/aces/index.html" rel="nofollow" target="_blank">ACEs</a></li><li><a href="https://www.careinnovations.org/programs/resilient-beginnings-network/" rel="nofollow" target="_blank">Resilience Beginnings Network</a>, a CCI program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive</li></ul>© 2021 Center for Care Innovations. All Rights Reserved.

Finding HOPE

While “design thinking” is a dynamic improvement and innovation tool, it can also facilitate dehumanization and anti-Blackness. But when we combine the approach with community organizing — a powerful strategy for building people power and righting injustices — this collaboration has the ability to transform the well-being of our most vulnerable populations.Here’s where you can learn more about the people, places, and ideas in this episode: Aida Mariam Davis, CEO and founder, Decolonize DesignCelina Culver, community organizer, Pennsylvania United and the Voice of WestmorelandTsega Tamene, head of data science and evaluation, Pillsbury United CommunitiesKelsei Wharton, community associate, Obama FoundationCCI Webinar: Designing Through People Power© 2021 Center for Care Innovations. All Rights Reserved.

While “design thinking” is a dynamic improvement and innovation tool, it can also facilitate dehumanization and anti-Blackness. But when we combine the approach with community organizing — a powerful strategy for building people power and righting injustices — this collaboration has the ability to transform the well-being of our most vulnerable populations.Here’s where you can learn more about the people, places, and ideas in this episode: <ul><li>Aida Mariam Davis, CEO and founder, <a href="https://www.decolonizedesign.com/ourwork" rel="nofollow" target="_blank">Decolonize Design</a></li><li>Celina Culver, community organizer, <a href="https://paunited.org/" rel="nofollow" target="_blank">Pennsylvania United</a> and the <a href="https://voiceofwestmoreland.com/" rel="nofollow" target="_blank">Voice of Westmoreland</a></li><li>Tsega Tamene, head of data science and evaluation, <a href="https://pillsburyunited.org/" rel="nofollow" target="_blank">Pillsbury United Communities</a></li><li>Kelsei Wharton, community associate, <a href="https://www.obama.org/" rel="nofollow" target="_blank">Obama Foundation</a></li><li>CCI Webinar: <a href="https://www.careinnovations.org/resources/webinar-designing-through-people-power/" rel="nofollow" target="_blank">Designing Through People Power</a></li></ul>© 2021 Center for Care Innovations. All Rights Reserved.

Designing Through People Power

Dr. Alicia Lieberman is a renowned psychologist, professor, author, and researcher who directs UCSF’s Child Trauma Research Program. As a trilingual and tricultural Jewish Latina born and raised in Paraguay, she has a special interest in cultural issues involving child development, child rearing, and child mental health. In this episode, she explains how she helped develop the TRIADS framework, a model for adverse childhood experiences (ACEs) screening and strength-based counseling based on trust, empathy, consent, and mutual respect.Here’s where you can learn more about the people, places, and ideas in this episode: Dr. Alicia Lieberman, director of UCSF’s Child Trauma Research ProgramAdverse childhood experiences, also known as ACEsTrauma and Resilience-informed Inquiry for Adversity, Distress, and Strengths, also known as TRIADS, a framework to talk with patients about adverse childhood experiences and create healing relationshipsCalifornia ACEs Learning and Quality Improvement Collaborative, also known as CALQIC, a CCI programCCI: TRIADS Framework: An Approach to Understanding, Helping, and Healing People Who Experience TraumaCCI: Widening the Health Care Lens: Lessons from CALQIC’s Opening Session on Childhood Trauma and Healing© 2021 Center for Care Innovations. All Rights Reserved.

Dr. Alicia Lieberman is a renowned psychologist, professor, author, and researcher who directs UCSF’s Child Trauma Research Program. As a trilingual and tricultural Jewish Latina born and raised in Paraguay, she has a special interest in cultural issues involving child development, child rearing, and child mental health. In this episode, she explains how she helped develop the TRIADS framework, a model for adverse childhood experiences (ACEs) screening and strength-based counseling based on trust, empathy, consent, and mutual respect.Here’s where you can learn more about the people, places, and ideas in this episode: <ul><li><a href="https://childtrauma.ucsf.edu/our-team" rel="nofollow" target="_blank">Dr. Alicia Lieberman</a>, director of UCSF’s Child Trauma Research Program</li><li>Adverse childhood experiences, also known as <a href="https://www.cdc.gov/violenceprevention/aces/index.html" rel="nofollow" target="_blank">ACEs</a></li><li>Trauma and Resilience-informed Inquiry for Adversity, Distress, and Strengths, also known as <a href="https://cthc.ucsf.edu/triads/" rel="nofollow" target="_blank">TRIADS</a>, a framework to talk with patients about adverse childhood experiences and create healing relationships</li><li>California ACEs Learning and Quality Improvement Collaborative, also known as <a href="https://www.careinnovations.org/programs/calqic/" rel="nofollow" target="_blank">CALQIC</a>, a CCI program</li><li>CCI: <a href="https://www.careinnovations.org/resources/triads-framework-an-approach-to-understanding-helping-and-healing-people-who-experience-trauma/" rel="nofollow" target="_blank">TRIADS Framework: An Approach to Understanding, Helping, and Healing People Who Experience Trauma</a></li><li>CCI: <a href="https://www.careinnovations.org/resources/a-public-health-crisis-in-plain-sight-takeaways-from-calqics-opening-session-on-childhood-trauma-and-healing/" rel="nofollow" target="_blank">Widening the Health Care Lens: Lessons from CALQIC’s Opening Session on Childhood Trauma and Healing</a></li></ul>© 2021 Center for Care Innovations. All Rights Reserved.

Understanding, Helping, and Healing People Who Experience Trauma

We can’t solve health inequities in a vacuum. To truly eliminate health disparities, it’s crucial to involve patients and the community and co-design solutions with them. We talk to folks who have partnered with community members and patients to tackle inequities linked to race, ethnicity, poverty, and class. Discussing their journey and challenges, these leaders tell care teams the crucial steps they need for success. Here’s where you can learn more about the people, places, and ideas in this episode: Mary Minniti, senior policy and program specialist, Institute for Patient- and Family-Centered CareKelly Bruno, president and chief executive officer, National Health FoundationLibby Hoy, founder and chief executive officer, Patient &amp; Family Centered Care PartnersLeticia Reyes-Nash, director of programmatic services and innovation, Cook County Health and Hospitals SystemMaria Lemus, executive director, Vision y CompromisoCCI: Just Listen: Taking on Health Inequities through Patient and Community EngagementCCI: Tackling Bias, Fear, Inequality, and Disrespect: Tosan Boyo’s Blueprint for a Successful Equity Journey in HealthcareCCI: Racial Inequities in Health Care: What is Holding Us Back?American College of Physicians: What’s the benefit of patient, family engagement?Association of State and Territorial Health Officials: The Economic Case for Health EquityBaker Institute:  Just Medicine: A Cure for Racial Inequality in U.S. Health Care© 2021 Center for Care Innovations. All Rights Reserved.

We can’t solve health inequities in a vacuum. To truly eliminate health disparities, it’s crucial to involve patients and the community and co-design solutions with them. We talk to folks who have partnered with community members and patients to tackle inequities linked to race, ethnicity, poverty, and class. Discussing their journey and challenges, these leaders tell care teams the crucial steps they need for success. Here’s where you can learn more about the people, places, and ideas in this episode: <ul><li>Mary Minniti, senior policy and program specialist, <a href="https://www.ipfcc.org/" rel="nofollow" target="_blank">Institute for Patient- and Family-Centered Care</a></li><li>Kelly Bruno, president and chief executive officer, <a href="https://nationalhealthfoundation.org/" rel="nofollow" target="_blank">National Health Foundation</a></li><li>Libby Hoy, founder and chief executive officer, <a href="https://pfccpartners.com/" rel="nofollow" target="_blank">Patient &amp; Family Centered Care Partners</a></li><li>Leticia Reyes-Nash, director of programmatic services and innovation, <a href="https://cookcountyhealth.org/" rel="nofollow" target="_blank">Cook County Health and Hospitals System</a></li><li>Maria Lemus, executive director, <a href="https://visionycompromiso.org/" rel="nofollow" target="_blank">Vision y Compromiso</a></li><li>CCI: <a href="https://www.careinnovations.org/resources/just-listen-taking-on-health-inequities-through-patient-and-community-engagement/" rel="nofollow" target="_blank">Just Listen: Taking on Health Inequities through Patient and Community Engagement</a></li><li>CCI: <a href="https://www.careinnovations.org/resources/tackling-bias-fear-inequality-and-disrespect-tosan-boyos-blueprint-for-a-successful-equity-journey-in-healthcare/" rel="nofollow" target="_blank">Tackling Bias, Fear, Inequality, and Disrespect: Tosan Boyo’s Blueprint for a Successful Equity Journey in Healthcare</a></li><li>CCI: <a href="https://www.careinnovations.org/resources/racial-inequities-in-healthcare-what-is-holding-us-back/" rel="nofollow" target="_blank">Racial Inequities in Health Care: What is Holding Us Back?</a></li><li>American College of Physicians: <a href="https://acpinternist.org/archives/2019/04/whats-the-benefit-of-patient-family-engagement.htm" rel="nofollow" target="_blank">What’s the benefit of patient, family engagement?</a></li><li>Association of State and Territorial Health Officials: <a href="https://www.astho.org/Health-Equity/Resources-and-Case-Studies/" rel="nofollow" target="_blank">The Economic Case for Health Equity</a></li><li>Baker Institute:  <a href="https://www.youtube.com/watch?v=hRKRfcqEXLY" rel="nofollow" target="_blank">Just Medicine: A Cure for Racial Inequality in U.S. Health Care</a></li></ul>© 2021 Center for Care Innovations. All Rights Reserved.

Supporting Health Equity through Patient and Community Engagement

We've been talking a lot about "design thinking" on this podcast lately. Now, it's your chance to get involved in Catalyst, our award-winning training program that teaches an approach to problem solving that is rooted in understanding people’s needs and experiences. Learn about the application process, building new mindsets, and how you can contribute to the future of community health. Here’s where you can learn more about the people, places, and ideas in this episode: Catalyst, CCI’s design thinking training programApplications will open on October 6, 2021 at careinnovations.org. The deadline to apply is Nov. 19, 2021.Using Design Thinking to Prescribe Food as Medicine© 2021 Center for Care Innovations. All Rights Reserved.

We've been talking a lot about "design thinking" on this podcast lately. Now, it's your chance to get involved in Catalyst, our award-winning training program that teaches an approach to problem solving that is rooted in understanding people’s needs and experiences. Learn about the application process, building new mindsets, and how you can contribute to the future of community health. Here’s where you can learn more about the people, places, and ideas in this episode: <ul><li><a href="https://www.careinnovations.org/programs/catalyst/" rel="nofollow" target="_blank">Catalyst</a>, CCI’s design thinking training program</li><li>Applications will open on October 6, 2021 at <a href="www.careinnovations.org" rel="nofollow" target="_blank">careinnovations.org</a>. The deadline to apply is Nov. 19, 2021.</li><li><a href="https://www.careinnovations.org/resources/using-design-thinking-to-prescribe-food-as-medicine/" rel="nofollow" target="_blank">Using Design Thinking to Prescribe Food as Medicine</a></li></ul>© 2021 Center for Care Innovations. All Rights Reserved.

Do You Want to Be a Catalyst?

Luke Entrup is an executive coach and consultant who works with high growth startups to strengthen their organizational culture and leadership in an ever-changing environment. We know Entrup because he spent many years as director of innovation at West County Health Centers and Petaluma Health Center, and he is also an alumnus of CCI's design thinking training program. In this discussion, Entrup shares his foolproof meeting structure that supports a culture of innovation, as well as the role of leadership in its success.  Here’s where you can learn more about the people, places, and ideas in this episode: Luke Entrup, a partner at Evolution, a coaching, consulting, and investment firmCatalyst, CCI’s human-centered design training programBuilding a Culture of Innovation Through LeadershipWest County Health CentersPetaluma Health Center© 2021 Center for Care Innovations. All Rights Reserved.

Luke Entrup is an executive coach and consultant who works with high growth startups to strengthen their organizational culture and leadership in an ever-changing environment. We know Entrup because he spent many years as director of innovation at West County Health Centers and Petaluma Health Center, and he is also an alumnus of CCI's design thinking training program. In this discussion, Entrup shares his foolproof meeting structure that supports a culture of innovation, as well as the role of leadership in its success.  Here’s where you can learn more about the people, places, and ideas in this episode: <ul><li><a href="https://evolution.team/luke-entrup" rel="nofollow" target="_blank">Luke Entrup</a>, a partner at Evolution, a coaching, consulting, and investment firm</li><li><a href="https://www.careinnovations.org/programs/catalyst/" rel="nofollow" target="_blank">Catalyst</a>, CCI’s human-centered design training program</li><li><a href="https://www.careinnovations.org/resources/culture-innovation-leadership/" rel="nofollow" target="_blank">Building a Culture of Innovation Through Leadership</a></li><li><a href="https://www.wchealth.org/" rel="nofollow" target="_blank">West County Health Centers</a></li><li><a href="https://phealthcenter.org/" rel="nofollow" target="_blank">Petaluma Health Center</a></li></ul>© 2021 Center for Care Innovations. All Rights Reserved.

Leadership By Design

Dr. Blake Gregory is the medical director at Alameda Health System and an alumna of Catalyst, CCI’s human-centered design training program. She shares how the "design thinking" skills she learned now play a central role in her work. Learn about the surprising benefits of having all staff engage in hiring, how Gregory uses "affinity clustering" on a weekly basis, and why  encouraging people to draw their experiences increases empathy and understanding.Here’s where you can learn more about the people, places, and ideas in this episode: Dr. Blake Gregory, medical director at Alameda Health SystemCatalyst, CCI’s human-centered design training programThree Ways to put Human-Centered Design Methods to Work with Staff and ColleaguesAffinity ClusteringCase Study: Cultivating Workplace Happiness© 2021 Center for Care Innovations. All Rights Reserved.

Dr. Blake Gregory is the medical director at Alameda Health System and an alumna of Catalyst, CCI’s human-centered design training program. She shares how the "design thinking" skills she learned now play a central role in her work. Learn about the surprising benefits of having all staff engage in hiring, how Gregory uses "affinity clustering" on a weekly basis, and why  encouraging people to draw their experiences increases empathy and understanding.Here’s where you can learn more about the people, places, and ideas in this episode: <ul><li>Dr. Blake Gregory, medical director at <a href="http://www.alamedahealthsystem.org/" rel="nofollow" target="_blank">Alameda Health System</a></li><li><a href="https://www.careinnovations.org/programs/catalyst/" rel="nofollow" target="_blank">Catalyst</a>, CCI’s human-centered design training program</li><li><a href="https://www.careinnovations.org/resources/three-ways-to-put-human-centered-design-methods-to-work-with-staff-and-colleagues/" rel="nofollow" target="_blank">Three Ways to put Human-Centered Design Methods to Work with Staff and Colleagues</a></li><li><a href="https://www.careinnovations.org/resources/catalyst-method-affinity-clustering/" rel="nofollow" target="_blank">Affinity Clustering</a></li><li><a href="https://www.careinnovations.org/resources/signature-project-cultivating-workplace-happiness/" rel="nofollow" target="_blank">Case Study: Cultivating Workplace Happiness</a></li></ul>© 2021 Center for Care Innovations. All Rights Reserved.

Putting Human-Centered Design Methods to Work

Why do we treat addiction so differently than we do all other chronic diseases? That's a question that Dr. Joe Sepulveda has been asking for years. A board-certified psychiatrist specializing in addiction treatment at the Family Health Centers of San Diego, he founded the organization’s medications for addiction treatment (MAT) program. He urges primary care providers to embrace addiction treatment as they do diabetes, hypertension, and other common chronic diseases: without bias or judgement. Here’s where you can learn more about the people, places, and ideas in this episode:Dr. Joe Sepulveda, assistant medical director at Family Health Centers of San DiegoAddiction Treatment Starts Here, CCI's portfolio of programs that are working to curb the opioid epidemic in CaliforniaTreating Addiction as a Chronic Disease: 10 Key Takeaways for Primary Care ProvidersTackling America’s Deadliest Drug Epidemic: How CCI Helped Transform Addiction Treatment During the Pandemic  What are Medications for Addiction Treatment (MAT) for Opioid Use Disorder?FYI: We’re taking a summer break from August 23 to September 6. During this organization-wide closure, CCI staff are planning to “unplug” together — rescheduling activities, snoozing notifications, and turning off screens. To learn why rest is a key part of our pandemic recovery, listen to this podcast episode. Health Pilots will return on September 8.© 2021 Center for Care Innovations. All Rights Reserved.

Why do we treat addiction so differently than we do all other chronic diseases? That's a question that Dr. Joe Sepulveda has been asking for years. A board-certified psychiatrist specializing in addiction treatment at the Family Health Centers of San Diego, he founded the organization’s medications for addiction treatment (MAT) program. He urges primary care providers to embrace addiction treatment as they do diabetes, hypertension, and other common chronic diseases: without bias or judgement. Here’s where you can learn more about the people, places, and ideas in this episode:<ul><li>Dr. Joe Sepulveda, assistant medical director at <a href="https://www.fhcsd.org/" rel="nofollow" target="_blank">Family Health Centers of San Diego</a></li><li><a href="https://www.careinnovations.org/addiction-treatment-starts-here/" rel="nofollow" target="_blank">Addiction Treatment Starts Here</a>, CCI's portfolio of programs that are working to curb the opioid epidemic in California</li><li><a href="https://www.careinnovations.org/resources/treating-addiction-as-a-chronic-disease-10-key-takeaways-for-primary-care-providers/" rel="nofollow" target="_blank">Treating Addiction as a Chronic Disease: 10 Key Takeaways for Primary Care Providers</a></li><li><a href="https://www.careinnovations.org/resources/tackling-americas-deadliest-drug-epidemic-how-cci-helped-transform-addiction-treatment-during-the-pandemic/" rel="nofollow" target="_blank">Tackling America’s Deadliest Drug Epidemic: How CCI Helped Transform Addiction Treatment During the Pandemic  </a></li><li><a href="https://www.careinnovations.org/resources/innovation-spotlight-what-are-medications-for-addiction-treatment-mat-for-opioid-use-disorder/" rel="nofollow" target="_blank">What are Medications for Addiction Treatment (MAT) for Opioid Use Disorder?</a></li></ul>FYI: We’re taking a summer break from August 23 to September 6. During this organization-wide closure, CCI staff are planning to “unplug” together — rescheduling activities, snoozing notifications, and turning off screens. To learn why rest is a key part of our pandemic recovery, <a href="https://health-pilots.simplecast.com/episodes/readiness-response-recovery-and-renewal" rel="nofollow" target="_blank">listen to this podcast episode</a>. Health Pilots will return on September 8.© 2021 Center for Care Innovations. All Rights Reserved.

Treating Addiction as a Chronic Disease

Health Pilots

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