Samma Hafeez's guest appearances

Samma Hafeez

The Talented Learning Show

Gain Grow Retain

Women in Customer Success Podcast

Emily Garza

Donna Weber

Justin Welsh

Laura Wilson

Scott Wilder

Ari Hoffman

Bill Cushard

Chad Stewart

Lars Hyland

Chris Carr

Ethan Beute

Georgia Harrison

Daniel Murphy

Richard Owen

Rich Bartlett

OwlTail

In this conversation with Samma Hafeez, Senior Director at Insight Partners, we're tackling the topic of empathy in customer success. Samma is sharing her views on empathy, what it is and what are some practical tools to help you practice empathy with clients. And....Samma is also sharing her career story and tips on navigating bro culture and making yourself invaluable to your team.One of my favourite learning from the conversation: "Being empathetic is showing up, actively listening, taking notes, asking open-ended questions, giving clients the space to vent in the air, how they feel, and taking it upon yourself to validate and reflect back what they're telling you."Samma's book recommendation: Turn the Ship Around by L.David MarquetFollow Samma!_______________________________ About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast: Subscribe to the Newsletter WebsiteLinkedInMarija Skobe-Pilley, the Founder and HostInstagram: @womenincspodcast Join the Women in Customer Success Network! Suggest a guest!  About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley brings a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:  Subscribe to the Newsletter  Website LinkedIn  Marija Skobe-Pilley, the Founder and Host Instagram: @womenincspodcast  Join the FREE Women in Customer Success Network!⭐️⭐️⭐️⭐️⭐️ 

In this conversation with Samma Hafeez, Senior Director at Insight Partners, we're tackling the topic of empathy in customer success. Samma is sharing her views on empathy, what it is and what are some practical tools to help you practice empathy with clients. And....Samma is also sharing her career story and tips on navigating bro culture and making yourself invaluable to your team. One of my favourite learning from the conversation: "Being empathetic is showing up, actively listening, taking notes, asking open-ended questions, giving clients the space to vent in the air, how they feel, and taking it upon yourself to validate and reflect back what they're telling you." Samma's book recommendation: Turn the Ship Around by L.David Marquet Follow <a href="https://www.linkedin.com/in/sammaishaqhafeez/" rel="nofollow" target="_blank">Samma</a>! _______________________________ About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast: <ul><li><a href="https://forms.clickup.com/6639525/f/6akx5-8905/J1CW0ZS5U5808VYBSC" rel="nofollow" target="_blank">Subscribe to the Newsletter </a></li><li><a href="http://womenincspodcast.com/" rel="nofollow" target="_blank">Website</a></li><li><a href="https://www.linkedin.com/company/54116922/admin/" rel="nofollow" target="_blank">LinkedIn</a></li><li><a href="https://www.linkedin.com/in/mspilley/" rel="nofollow" target="_blank">Marija Skobe-Pilley</a>, the Founder and Host</li><li>Instagram: @womenincspodcast</li></ul> Join the <a href="https://join.slack.com/t/womenincs2020/shared_invite/zt-1n1vybd43-AgowjgZloMbxoKJbfYIFsQ" rel="nofollow" target="_blank">Women in Customer Success Network</a>! Suggest a <a href="https://forms.clickup.com/6639525/f/6akx5-4228/MV6GB3VRKHMWZLR392" rel="nofollow" target="_blank">guest</a>! About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley brings a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast: <ul> <li><a href="https://forms.clickup.com/6639525/f/6akx5-8905/J1CW0ZS5U5808VYBSC" rel="nofollow" target="_blank">Subscribe to the Newsletter </a></li> <li><a href="http://womenincspodcast.com/" rel="nofollow" target="_blank">Website</a></li> <li><a href="https://www.linkedin.com/company/54116922/admin/" rel="nofollow" target="_blank">LinkedIn</a></li> <li> <a href="https://www.linkedin.com/in/mspilley/" rel="nofollow" target="_blank">Marija Skobe-Pilley</a>, the Founder and Host</li> <li>Instagram: @womenincspodcast</li> </ul> Join the FREE <a href="https://join.slack.com/t/womenincs2020/shared_invite/zt-1n1vybd43-AgowjgZloMbxoKJbfYIFsQ" rel="nofollow" target="_blank">Women in Customer Success Network</a>! ⭐️⭐️⭐️⭐️⭐️

13 - How to Practice Empathy - Samma Hafeez

Alex Turkovic

We're bringing the Gain Grow Retain online community to life as we Introduce a new series called Off The Page - where we highlight conversations that are happening within the community.   Today we're joined by Alex Turkovic and Samma Hafeez who have spent their careers In the customer education and enablement space for a quick conversation on what they've picked up along the way.   Here's the thread If you want to join the discussion on GGR:  https://www.gaingrowretain.com/communities/community-home/digestviewer/viewthread?GroupId=1&amp;MID=11&amp;CommunityKey=1261a423-6343-48a3-a722-6c04f19eacc8&amp;tab=digestviewer  --- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/  This podcast is brought to you by Jay Nathan and Jeff Breunsbach...  Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

We're bringing the Gain Grow Retain online community to life as we Introduce a new series called Off The Page - where we highlight conversations that are happening within the community. Today we're joined by <a href="https://www.linkedin.com/in/alexturkovic/" rel="nofollow" target="_blank">Alex Turkovic</a> and <a href="https://www.linkedin.com/in/sammaishaqhafeez/" rel="nofollow" target="_blank">Samma Hafeez</a> who have spent their careers In the customer education and enablement space for a quick conversation on what they've picked up along the way. Here's the thread If you want to join the discussion on GGR: <a href="https://www.gaingrowretain.com/communities/community-home/digestviewer/viewthread?GroupId=1&amp;MID=11&amp;CommunityKey=1261a423-6343-48a3-a722-6c04f19eacc8&amp;tab=digestviewer" rel="nofollow" target="_blank">https://www.gaingrowretain.com/communities/community-home/digestviewer/viewthread?GroupId=1&amp;MID=11&amp;CommunityKey=1261a423-6343-48a3-a722-6c04f19eacc8&amp;tab=digestviewer</a> --- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: <a href="http://gaingrowretain.com/" rel="nofollow" target="_blank">http://gaingrowretain.com/</a> This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: <a href="https://www.linkedin.com/in/jaynathan/" rel="nofollow" target="_blank">https://www.linkedin.com/in/jaynathan/</a> Jeff Breunsbach: <a href="https://www.linkedin.com/in/jeffreybreunsbach" rel="nofollow" target="_blank">https://www.linkedin.com/in/jeffreybreunsbach</a>

How to keep customers engaged during enablement and education w/ Alex Turkovic and Samma Hafeez

What does it take to create an effective SaaS customer success program? How should you measure results? Listen to the Talented Learning Show! The post Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries appeared first on Talented Learning.

What does it take to create an effective SaaS customer success program? How should you measure results? Listen to the Talented Learning Show! The post <a href="https://talentedlearning.com/podcast-drive-saas-customer-success-samma-hafeez/" rel="nofollow" target="_blank">Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries</a> appeared first on <a href="https://talentedlearning.com" rel="nofollow" target="_blank">Talented Learning</a>.

Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries