Ep. 38: Creating a healthy team feedback culture [Feat. Phil Thompson, Customer Support Director at Roofr]
Support Insights Podcast | CX & Customer Support Podcast by SentiSum
Join the support insights community - https://sentisum.com/resources/community In today's episode we talk to Phil Thompson, Customer Support Director at Roofr, about how to promote healthy feedback within your support team. Whether that's manager to direct, peer to peer, or direct to manager - and the knock on effect this has for the team and the wider business. We'll cover what healthy feedback is (and isn't), how to promote a good feedback culture in a remote business, and how sharing feedback openly can promote collaboration, cohesive strategies and confidence. Music: Savour The Moment by Shane Ivers - https://www.silvermansound.com
Previewing the 2022 NHL Draft with Phil Thompson of the Chicago Tribune
CHGO Chicago Blackhawks Podcast
We are officially one day away from the 2022 NHL Draft! Join Jay Zawaski, Greg Boysen, Mario Tirabassi, and special in-studio guest Phil Thompson of the Chicago Tribune as they break down Kyle Davidson and the Chicago Blackhawks' approach to the draft. SUBSCRIBE: https://www.youtube.com/c/CHGOSportsWEBSITE:http://allCHGO.com/BUY MERCH: http://CHGOLocker.com FOLLOW ON SOCIAL: Twitter: @CHGO_SportsInstagram: @CHGO_Sports GET OUR FREE NEWSLETTER: http://www.allchgo.com/newsletterVisit https://bit.ly/3sE8RMe or download the PointsBet App, make a deposit and use code “CHGO” to get 2 Risk Free Bets up to $2000, an annual CHGO membership and a free shirt! Athletic Greens is going to give you a FREE 1 year supply of immune-supporting Vitamin D AND 5 FREE travel packs with your first purchase. Just visit https://athleticgreens.com/CHGOBlackh...Visit https://weberinc.sjv.io/CHGO_Traveler to get yourself the best grill for tailgating from Weber Grills!Visit https://bit.ly/3Ntstuo to get 20% off OWYN products and use promo code ‘CHGO20’ Learn more about your ad choices. Visit megaphone.fm/adchoices
Ep 723, Hour 2 - Phil Thompson on new Department S music
Revenge of the 80s Radio - Hour 2
Department S' new version of "Is Vic There?" has been a mainstay on the U.K. Heritage Charts and they have a new album coming in September. Phil Thompson, guitarist for the band's current lineup, talks with Chris during this edition of Revenge of the 80s Radio about itPhil discusses setting the updated "Is Vic There?" to tune, the September 23, 2022 release of Department S' upcoming Burn Down Tomorrow album (of which he had a major hand in writing), working with the band and his playing with the Rezillos in recent years as well.
FLASHBACK with Phil Thompson, CMAA of Baltimore Polytechnic Institute
Educational AD Podcast
This week's FLASHBACK is with a "Friend of the Show" - Phil Thompson, CMAA who is the AD at Baltimore Polytechnic Institute and who says he listens to every podcast (THANKS!!!). Check his Best Practices out one more time on This episode of The Educational AD Podcast!--- Send in a voice message: https://anchor.fm/educational-ad-podcast/messageSupport this podcast: https://anchor.fm/educational-ad-podcast/support
511c life insurance inside vs outside super, income protection, TPD, trauma, salary sacrifice + more (campfire chat with Phil Thompson)
my millennial money
Adviser and friend of the show Phil Thompson joins Glen to unpack a ton of great questions from the m3 community. They touch on:👉🏻 personal insurance in super vs out of super👉🏿 tax on TPD pay outs👉🏾 salary sacrificing into super to cover premiums👉🏼 how does your health history impact your ability to get cover?👉 I’m single, have assets and no dependants, do I need life insurance?👉🏽 how do exclusions work and how long do they last?👉🏿 having multiple policies👉🏻 level vs step premiums👉🏾 when do you need income insurance?👉 what are your options if you can’t get insurance?👉🏿 changing your level of cover👉🏻 which insurances should families prioritise?👉🏾 some wild stats about the likelihood of trauma events occurring👉🏼 de-linking your insurance from superLearn more about life insurance in the deep dive episodes below.414 sex, drugs & life insurance... death, TPD, trauma, income protection (part 1/2)414b sex, drugs & life insurance... death, TPD, trauma, income protection (part 2/2)To speak to Phil or one of our trusted advisers click here.🛑 Please read our disclaimer + warnings before listening to this episode🏡 Join the m3 facebook group💸 Quick links to Glen’s book, other resources and $20 off The Glen James Spending Planmy millennial money is produced by SYMO interactive Hosted on Acast. See acast.com/privacy for more information.
Discussing the Blackhawks' town hall with Phil Thompson, and the GM search with Jon Greenberg
Laz and Powers: A show about the Chicago Blackhawks
Live, from after Blackhawks practice, Mark Lazerus sits down with Phil Thompson of the Chicago Tribune to discuss what transpired at last week's Blackhawks town hall meeting, the effects of Rocky Wirtz's outburst, and what the team needs to do going forward.Then, The Athletic's Jon Greenberg joins Mark to give his perspective on the Blackhawks' GM search, including looking at candidates outside of hockey, and the need for a new public voice.Save on a subscription to The Athletic: theathletic.com/lazandpowers Learn more about your ad choices. Visit megaphone.fm/adchoices
Phil Thompson NG Bailey- addressing the root causes of procurement inefficiencies and the golden thread.
The digital construction skills podcast.
In our latest podcast we interviewed Phil Thompson, Procurement Data Manager for major building services contractor, NG Bailey. We talk about their journey from lean construction to developing a bespoke procurement solution that has transformed their business, how NG Bailey can now manage the “Golden Thread” of information right through the procurement process and what lessons can be learned from this that can be shared with the wider industry. The podcast is 43 minutes long so if you want to scroll to the relevant sections here is what we talked about 1:00 Phil’s background, his involvement with lean construction initiatives, and how this eventually shaped the digital procurement platform solution. 10:00 Overview of the digital procurement solution-who was involved, what was required and the behavioural and cultural changes that were needed to develop the solution. 13:25 How the solution was Project Managed- scope, duration, and costs. Why addressing root cause and not the symptoms was key to the project's success. 16:38 How the solution was rolled out within the wider business. The initial barriers faced with the quality of product information from suppliers. 20:20 How NG Bailey engaged with over 200 manufacturers in the supply chain what challenges were overcome to get the right information from them. 21:40 The “Golden Thread” in the context of procurement- what is meant by this and what this looks like through the procurement process 24:00 Why inconsistency of procurement data is still a major challenge for the industry. 25:30 What we mean by GS1 standards, why they are important, and how this integrates with the procurement platform. The potential for GS1 standards to transform procurement practices within the wider industry. 29:30 The key benefits of implementing the Procurement Platform (and some of the frustrations felt along the way!) Why technology does not solve your problems by itself and the fundamental importance of focusing on process and culture as the key to project success. 33:42 Traceability of procurement data- the wider business benefits of having access to accurate, granular procurement information. How this has a huge positive impact on commercial performance and buying strategy. 36:54 The evolution of the procurement tool and giving access to the wider supply chain- what benefits this is bringing. 38:50 Lessons learned from implementing this solution and some advice for others looking to adopt a similar solution or a specific digital tool for their business. 40:25 The broader conversations going on in the industry that Phil is involved with regarding procurement and Phil’s aspirations for the future of construction You can follow Phil on Linkedin here NG Bailey Website NG Bailey If you have a digital tool that is solving a practical problem the industry should hear about then get in touch with me by contacting email@example.com This podcast has been created thanks to funding from the CITB. If you would like to find out more about how our free training, support, and learning resource can help your team or business then visit our website www.digitalconstructionskills.com or get in touch with firstname.lastname@example.org --- Send in a voice message: https://anchor.fm/christopher-g-grant/message
Our guest, Deputy Mayor for Strategic Policy Initiatives Phil Thompson, spoke to us about his unique upbringing as the son of an influential preacher, his lifelong commitment to fighting for racial justice, his vision for future of our City, and much more. Follow us on Twitter! Subscribe to our Newsletter! Visit our website!
Quiet Personalities Leading Worship with Authority with Phil Thompson
Worship Online Podcast
As a worship leader, it feels like you need to be a loud and expressive person on stage. Which is fine and all for those who are naturally that way, but what about those who aren’t? This is today's guest's story. He's a self-proclaimed “naturally shy” guy & a fantastic songwriter that the Lord called to step out from the back and take center stage. If you resonate in any way, you have to tune in. Mentioned in the Episode Phil Thompson’s New Release --- If you like what you hear, please leave us a review! Also, feel free to shoot us an e-mail at email@example.com & tell us how we can better serve you and your church through this podcast. Don’t forget to sign up for your FREE 2-week subscription to Worship Online at worshiponline.com/podcast! The Worship Online Podcast is produced by Worship Online in Nashville, TN. Hosted & Produced by Josh Kluge Backing Tracks by Johnluke Lewis
Quickly Kevin; will he score? The 90s Football Show
Quickly Kevin Will He Score? - S9 EP2: Phil Thompson This week it's our absolute pleasure to welcome to the show a titan of the footballing world. A Liverpool legend who went from watching the team as a boy on the Kop to playing, captaining, winning league and European trophies and then eventually returning as assistant manager and then caretaker manager of his boyhood club. A real life Roy of the Rover story and one of the nicest, most charming men in the game. We spent two hours in his company and could have happily spent many more as he talked about his career, his friendship with Gerard Houllier, and most importantly (exclusive to QK Fan club Patreon members) the signing of the enigma that is Pegguy Arphexad... enjoy!! Over on Patreon the Quickly Kevin Fan Club is going from strength to strength - to get extended ad free episodes of the main series with exclusive content on a Friday instead of a Monday (yes, a whole 72 hours early!) as well as ad free episodes head on over to www.patreon.com/quicklykevin where you'll also find bonus episodes each month including the chapter by chapter breakdown of the Steve Barnes / Bruce crime novel trilogy. Extra QK Film Cub episodes (most recently a review of Nick Hancock's seminal VHS compilation 'Football Nightmares') and a whole load of new QK Fan Club exclusive episodes coming up in 2021 and into 2022!Thanks,Chris, Josh and Michael.Fan Club: www.patreon.com/quicklykevinTwitter: @quicklykevinInstagram: quicklykevinEmail: firstname.lastname@example.org Hosted on Acast. See acast.com/privacy for more information. Learn more about your ad choices. Visit podcastchoices.com/adchoices