Tiffany O'Neil's guest appearances

Tiffany O'Neil

The Geek In Review

Ben Chapman

Jason Wilson

Mark Ross

Jennifer Johnson

Jeff Ma

Jonathan Greenblatt

Heidi Gardner

Ashley Matthews

Robert Taylor

John Waters

Douglas Ferguson

Tom O'Connor

Joe Lawson

Andrew Koppelman

Andie Kramer

OwlTail

Alana Carson

Jack Godsey

While technology is part of innovation, technology alone is not innovation. We brought in three guests this week to talk about what they are doing to innovate in the area of process improvement and give us some examples of some of the projects they are working on.  Tiffany O'Neil is the Director of Knowledge Management &amp; Technology Innovation at Procopio in San Diego. Alana Carson is the Client Success Manager at  Thomson Reuters HighQ.  Jack Godsey is the Account Executive at Thomson Reuters HighQ.  There is a methodology when it comes to how law firms handle process improvement. O'Neil's process starts with communicating with the attorney and staff teams to determine what pain points they have and evaluate the current workflow. Sometimes it is as simple as tweaking the processes that already exist by adding or removing steps in the workflow, or by adding or removing the number of people involved. Sometimes it means reaching out to Alana and Jack to see how a technology tool like HighQ can improve the overall workflow through automation and improvements in communications and clearly defining and assigning steps in the overall process. The firm's clients are also involved in the process improvement design as well. Carson and Godsey mentioned that including clients in the overall process enables them to define what they need, and makes the law firm/client relationship stickier so that the clients really feel like a part of the firm's efforts toward process improvement and creating a better value for the client. Share with a friend If you like what you hear, please share the podcast with a friend or colleague. Contact Us Twitter: @gebauerm or @glambert. Voicemail: 713-487-7270 Email: geekinreviewpodcast@gmail.com. As always, the great music you hear on the podcast is from Jerry David DeCicca who has a new album coming out in October! A transcript is available on 3 Geeks' site.

While technology is part of innovation, technology alone is not innovation. We brought in three guests this week to talk about what they are doing to innovate in the area of process improvement and give us some examples of some of the projects they are working on. <ul> <li><a href="https://www.linkedin.com/in/tiffany-oneil-a647715/" rel="nofollow" target="_blank">Tiffany O'Neil</a> is the Director of Knowledge Management &amp; Technology Innovation at <a href="https://www.procopio.com/" rel="nofollow" target="_blank">Procopio </a>in San Diego.</li> <li><a href="https://www.linkedin.com/in/alana-h-carson-jd-mlis-3052b581/" rel="nofollow" target="_blank">Alana Carson</a> is the Client Success Manager at  <a href="https://legal.thomsonreuters.com/en/products/highq" rel="nofollow" target="_blank">Thomson Reuters HighQ</a>. </li> <li><a href="https://www.linkedin.com/in/jack-godsey-84004521/" rel="nofollow" target="_blank">Jack Godsey</a> is the Account Executive at <a href="https://legal.thomsonreuters.com/en/products/highq" rel="nofollow" target="_blank">Thomson Reuters HighQ</a>.</li> </ul> There is a methodology when it comes to how law firms handle process improvement. O'Neil's process starts with communicating with the attorney and staff teams to determine what pain points they have and evaluate the current workflow. Sometimes it is as simple as tweaking the processes that already exist by adding or removing steps in the workflow, or by adding or removing the number of people involved. Sometimes it means reaching out to Alana and Jack to see how a technology tool like HighQ can improve the overall workflow through automation and improvements in communications and clearly defining and assigning steps in the overall process. The firm's clients are also involved in the process improvement design as well. Carson and Godsey mentioned that including clients in the overall process enables them to define what they need, and makes the law firm/client relationship stickier so that the clients really feel like a part of the firm's efforts toward process improvement and creating a better value for the client. Share with a friend If you like what you hear, please share the podcast with a friend or colleague. Contact Us Twitter: <a href="https://twitter.com/gebauerm" rel="ugc noopener noreferrer nofollow" target="_blank">@gebauerm</a> or <a href="https://twitter.com/glambert" rel="ugc noopener noreferrer nofollow" target="_blank">@glambert</a>. Voicemail: 713-487-7270 Email: geekinreviewpodcast@gmail.com. As always, the great music you hear on the podcast is from <a href="http://www.jerrydaviddecicca.com/" rel="ugc noopener noreferrer nofollow" target="_blank">Jerry David DeCicca</a> who has a new album coming out in October! A transcript is available on <a href="https://geeklawblog.com/" rel="ugc noopener noreferrer nofollow" target="_blank">3 Geeks' site</a>.

Zen and the Art of Process Improvement - Tiffany O'Neil, Alana Carson, and Jack Godsey