Preparing for the Experience Economy with Avaya SVP and CMO, Simon Harrison
The Customer Experience Show
Episode Notes:Avaya SVP and CMO Simon Harrison joins The Customer Experience Show to discuss how being a product manager has helped him become a successful customer experience leader, what the future of CX looks like as the world transitions into an experience economy, and much more.3 Takeaways:Before they can improve the CX experience, CX leaders need to make sure they understand every detail of the customer journey.One key to creating a great customer experience is listening to customers and learning from what they are saying and what they want and need.Trust is an important part of building a great CX. Leaders need to train their employees how to create a great experience, and then empower and trust them to do the right thing.Key Quotes:“We have a relentless focus. Effectively, if you have engaged and empowered staff, they enjoy great experiences and that directly translates to our customers having great experiences.”“It's whether you decide the ambition to change things is significant enough for you to push on into a role where, it may be out of your comfort zone, but you could make a difference. I took the leap and worked hard to become perhaps somewhat of a success as a product manager.”“As a CXO or someone that's passionate about customer experiences and in a leadership role in a company, I'm really keen to talk about the customer journey and understand more about how to make people feel better. It’s about memorable experiences rather than trying to sell them something.”Thank you to our friendsThis episode is brought to you by IBM. If you are responsible for Customer Experience, they've created a White Paper just for you. In the CX North Star Report, you can learn more about how to activate your CX vision. Download it here.Bio: Simon Harrison is Senior Vice President and Chief Marketing Officer, leading the global marketing function to engage new and existing customers and partners, drive adoption of the company’s software solutions and support Avaya as the leading player in a dynamic digital communications market.Simon joined Avaya in 2020 from leading research and advisory firm, Gartner, where he was research director and lead analyst for the Unified Communications and Contact Center market. In a career spanning over 25 years, he has been a thought leader, product strategist, marketer and consultant in the communications solutions industry. Prior to Gartner, he held leadership roles in Marketing, Sales, Product Marketing, and Product Management for companies like Cirrus, Vocalcom, Siebel Systems, and others.
Migrating from Omni Channel to the Multi-experience with Simon Harrison, SVP and CMO of Avaya
In January, Simon Harrison accepted his new role as Senior Vice President and Chief Marketing Officer at Avaya. Now, a few months into the new position, the world needs his company more than ever. On this episode of Marketing Trends, Simon sits down to discuss how Avaya is changing the way we experience and interact with our devices, how his company is helping others make decisions more efficiently, and why simply delighting a customer is never the path you want to pursue. 3 Key Takeaways The omnichannel experience isn’t doing enough to solve the problems of today. Multi-experience -which uses all the ways people interact - is where Avaya is focusing their energy. Aim for an effortless experience rather than just a delightful one In tough times you need to empower people and remove hierarchical processes, which allows you to move quicker --- Marketing Trends podcast is brought to you by Salesforce. Discover marketing built on the world’s number one CRM: Salesforce. Put your customer at the center of every interaction. Automate engagement with each customer. And build your marketing strategy around the entire customer journey. Salesforce. We bring marketing and engagement together. Learn more at salesforce.com/marketing. To learn more or subscribe to our weekly newsletter, visit MarketingTrends.com.
#084: Stay relevant and get the most out of your Finance Tools, Data, & CPD with Simon Harrison
#SITN Strength in the Numbers Show
There’s a saying doing the rounds at the moment that data is the new oil and analytics the new engine, so you’d think that if this is where the opportunity is at, and given how much we are involved in generating and reporting the data & insights, then why are some of our skills as finance professionals only just touching the surface of what’s possible and so threatening our ability to remain relevant and continue to be involved in solving meaningful problems for our organisations.These are just some of topics our guest mentor Simon Harrison and I cover together in today’s episode as well as:• The surprising skillset Finance professionals don’t quite yet have and the simple practical things we can do to improve this.• The issue with educational silos impacting our ability to pick up the necessary skills to get hired and create value in our organisations.• The main areas to be open minded on what IT can teach us on.• We discuss why when it comes to data Finance needs to be more an art than a science.• Why SQL is important and why we both still love Excel.• At the end an important development challenge we lay down for our audience.If you enjoyed this episode, check out our time-stamped show notes, key quotes, resources and ways to connect with our guest mentor and more at sitnshow.com/podcast/084.#FinanceMentor#SITN#ValueCreation#Finance#AccountingAndAccountants
SImon Harrison on the Theo vs Odriozola duel, Metropolitano humdrum, Ganso, and more
Churros y Tácticas
On this episode of the Churros y Tácticas Podcast, SImon Harrison joined Kiyan Sobhani to discuss:- Getafe holding their own against Barca- The refereeing in La Liga, particularly the Franco Vazquez incident- Malaga's surprisingly timely and impressive performance despite losing against a boring and efficient Atletico Madrid side at the Wanda Metropolitano- Angel Correa's role in January when Vitolo arrives- Girona with yet another strong showing- Sevilla still not impressing despite being near the top. - Pablo Sarabia's development- Ganso. Just Ganso.- Real Madrid's big win at Anoeta: Theo vs Odriozola, Ceballos and Llorente being deep down the depth chart, Borja Mayoral, Gareth Bale.- Celta's late and insufficient comeback attempt against an Espanyol side that started perfectly.- And more!Did you enjoy this podcast? Please rate us on iTunes and subscribe! Also, please consider becoming a Patron: Patreon.com/ChurrosyTacticas
Simon Harrison on Vallejo's return, Spain's upside, and more
Churros y Tácticas
On this episode of the Churros y Tácticas Podcast, Spanish football writer Simon Harrison joined Kiyan Sobhani to discuss:- Veratti's potential fit at Barca- Vallejo returning to Real Madrid, and where that leaves Diego Llorente- Alvaro Medran, the forgotten Real Madrid loanee- Spain's performance against Macedonia- How La Liga would be effected in the event of Catalunyan independence- La Liga Spanish XI- And much more.Did you enjoy this podcast? Please rate us on iTunes! Also, if you really liked it, please consider becoming a Patron: Patreon.com/ManagingMadrid