AOLD 024 | Dee Ann Turner on the Importance of Healthy Organizational Culture
The Art of Leadership Daily
Dee Ann Turner talks to Carey about why culture is the most important thing for an organization to get right. Get more on this conversation by going to http://theartofleadershipdaily.com/. Looking for resources to lead, run and grow your church? Join The Art of Leadership Academy today at http://theartofleadershipacademy.com/.
Guest Dee Ann Turner discusses her experiences at Chick-fil-A human resources to owning her own company and becoming a bestselling author. Dee Ann gives an excellent outline for any business to interview and find extraordinary talent. She also talks about the current day workforce and how to be disciplined in the hiring process.Dee Ann is the author of Bet on Talent, a successful public speaker, and has over 32 years of experience in recruiting some of the best employees in the restaurant industry.Victoria, Mark and Dee Ann talk more about: How to evaluate talent How to interview potential employees The formula to create a great company culture And more……. The post Ep.186: How To Bet On Talent With Dee Ann Turner appeared first on PowerTips Unscripted.
Betting On Talent (ft. Dee Ann Turner, Author + Podcast Host of Crush Your Career)
Playmakers: On Purpose
Betting On Talent (ft. Dee Ann Turner)Why bestselling author and innovating executive Dee Ann Turner believes talent comes firstOPENING QUOTE:“You can bet on a lot of things; strategy, marketing plans, location, technology, but in the end, it's the talent that's the great differentiator, because all of those other things can be copied and duplicated.”—Dee Ann TurnerGUEST BIO:Dee Ann Turner was selected as Chick-fil-A’s first female officer in 2001, serving as Vice President of Talent and Vice President of Sustainability in close collaboration with founder Truett Cathy. Under her leadership, Chick-fil-A enjoyed industry-leading employee engagement scores and became known for selecting the best talent in the hospitality business, maintaining a 95% retention rate for corporate staff and franchisees.Today, Dee Ann leads her own organization and is the proud author of two bestselling books: Bet On Talent, which teaches leaders how to find and keep extraordinary talent, as well as her latest book, Crush Your Career, also the name of her podcast which teaches talent how to be extraordinary.Show Links:WebsiteLinkedInFacebookTwitterInstagramCORE TOPICS + DETAILS:[9:06] - Use It or Lose ItGrow your gifts or watch them fadeDee Ann believes in a ‘if you don’t use it, you lose it’ approach to gifts and talents. You’ve got to put in the work, even if you have a natural gut instinct or innate talent. You have to develop your character, your experience, and all of the things that turn talent into something that gets tangible results.[13:40] - Wisdom from the FounderTruett Cathy’s most powerful advice to Dee AnnIn 2014, Chick-fil-A founder Truett Cathy told Dee Ann: “People decisions are the most important decisions a leader makes.” That message has come to define Dee Ann’s mission and approach, from her book Bet On Talent and beyond.[21:31] - Advice for the StuckDee Ann’s guidance for anyone looking to take the first step toward purposeIf you want to find your purpose, begin with your passion. What gets you up in the morning? What fires you up? From there, talk to the people who know you best— ask what you do best. What gifts do they see in you? Between your passions and your skills, you may just be able to find the beginnings of your path.[25:20] - Purpose in Work?Does your career need to be a central source of fulfillment?Paul asks Dee Ann whether she thinks that a purposeful career is essential to a fulfilled life. Her response? Not at first— but “you spend a lot of time working for it to not align at all with your purpose.” It’s okay to simply pay the bills for now, but you should always have your sights set on a future moment when your work is more aligned with your life’s purpose.[32:57] - The EssentialsDee Ann’s list of the most important life skillsDee Ann believes that some of life’s most important skills begin at home, in the family setting. First, a set of core values to live by. Second, preparation for the trials of life. Third, an ability to communicate effectively with the people around you. And finally, a comfort with who you are. With these four skills, you’re on a trajectory for a life full of accomplishment guided by your Why.RESOURCES:[0:50] Chick-fil-A History[1:24] Bet on Talent[1:31] Crush Your Career[30:01] High Point UniversityFollow Dee Ann Turner:WebsiteLinkedInFacebookTwitterInstagramFollow Paul:Keynote Speaking WebsitePlaymakers PodcastThe Power of Playing OffenseLinkedInFacebookTwitterInstagramYoutubeSHOW PARTNER:The WHY InstituteAre you ready to find your ‘why’? Our partners at the WHY Institute have created the single most high-impact assessment for finding your personal why in life and work. In just five minutes, discover more about who you are, how you think, and why you do what you do than any other personal assessment available. The best part? It’s completely free for Playmakers listeners. Are you ready to find our WHY in just five minutes? Take your assessment now.FREE ASSESSMENTABOUT THE HOST:Paul Epstein may not be a hard charging running back on the actual football field, but his list of high-profile wins in the world of sports will have you thinking that he could be.Paul has spent nearly 15 years as a pro sports executive for multiple NFL and NBA teams, a global sports agency, and the NFL league office. He’s transformed numerous NBA teams from the absolute bottom in league revenue to top-two in financial performance. He’s broken every premium revenue metric in Super Bowl history as the NFL’s sales leader. He opened a billion-dollar stadium, helped save the New Orleans NBA franchise, and founded the San Francisco 49ers Talent Academy.He's since installed his leadership and high-performance playbook with Fortune 500 leaders, Founders and CEOs, MBAs, and professional athletes.Now, as a global keynote speaker, #1 bestselling author, personal transformation expert, turned senior leader and advisor to PurposePoint and the Why Institute, and host of the Playmakers: On Purpose podcast, Paul explores how living and working with a focus on leadership, culture, and purpose can transform organizations and individuals anywhere to unleash their full potential.Learn more about Paul at: PaulEpsteinSpeaks.comABOUT PLAYMAKERS: ON PURPOSE:The Playmakers: On Purpose podcast is an all-access pass to a purpose-centered tribe of leaders in business, sports, and life who are on a mission of meaning and impact. The show takes purpose from an out of reach North Star to a practical and tactical exploration of how we can step into each day, ON PURPOSE, where life no longer happens “to us”, it begins to happen “for us”. From the Why Coach of the San Francisco 49ers to your coach, take a seat at the table with sports industry executive, #1 bestselling author, personal transformation expert, turned senior leader and advisor to PurposePoint and the Why Institute, Paul Epstein, in this inspiring, yet immediately actionable podcast. From formative stories pre-purpose to personal and professional transformation’s post-purpose, each show will share a high-energy, prescriptive blueprint to ignite impact and drive inner success, fulfillment, and purpose no matter your starting point. It’s time to meet Paul at the 50 and get ready to live and lead ON PURPOSE.Learn more at: PlaymakersPod.comABOUT DETROIT PODCAST STUDIOS:In Detroit, history was made when Barry Gordy opened Motown Records back in 1960. More than just discovering great talent, Gordy built a systematic approach to launching superstars. His rigorous processes, technology, and development methods were the secret sauce behind legendary acts such as The Supremes, Stevie Wonder, Marvin Gaye, Diana Ross and Michael Jackson.As a nod to the past, Detroit Podcast Studios leverages modern versions of Motown’s processes to launch today’s most compelling podcasts. What Motown was to musical artists, Detroit Podcast Studios is to podcast artists today. With over 75 combined years of experience in content development, audio production, music scoring, storytelling, and digital marketing, Detroit Podcast Studios provides full-service development, training, and production capabilities to take podcasts from messy ideas to finely tuned hits. Here’s to making (podcast) history together.Learn more at: DetroitPodcastStudios.comCREDITS:Paul Epstein: Host | email@example.comConnor Trombley: Executive Producer | firstname.lastname@example.org
The Magic Sauce with Dee Ann Turner, 33-Year Veteran of Chick-fil-A
Have you ever wondered how Chick-Fil-A built its well-known culture and talent systems? How about their ability to select the top talent in the hospitality industry while still achieving a 95% retention rate for corporate staff AND franchisees? This week – we invited on the very talented Dee Ann Turner -who was not only the former VP of Talent, Human Resources, Enterprise Social Responsibility, and Sustainability for Chick-Fil-A but also a 3x bestselling book author. We chat in-depth about how to increase your employee retention, the process of developing your talent systems, and saying that talent is one of the most competitive qualities that a business can have. For more information on Dee Ann: https://www.deeannturner.com/https://www.deeannturner.com/podcasthttps://www.linkedin.com/in/deeannturnerhttps://www.facebook.com/DeeAnnTurnerAuthorhttps://www.instagram.com/deeannturner/?hl=en
You guys! Tecia and I can't even begin to express how excited we are to have Dee Ann Turner with us today! This woman is a well of wisdom and there are so many nuggets of insight in her words! Dee Ann talks about how to approach your "next act," what that looks like and how to do it all while following the path God has allowed. Enjoy! Want to connect with Dee Ann? Website: www.deeannturner.com Twitter: twitter.com/DeeAnnTurner Instagram: www.instagram.com/deeannturner/ Linkedin: www.linkedin.com/in/deeannturner/
256: Win the Interview, Land the Job, Crush Your Career (feat. Dee Ann Turner)
Win Today with Christopher Cook
After 35 years in business and leadership at the top of Chick-fil-A, Dee Ann Turner knows a few things about culture, about hiring the right candidate, and about coaching people to win their interview, land the job, and crush their career. And that's exactly where we're headed today. If you enjoy this episode with Dee Ann, I'm sure you'll also enjoy: 237: Jon Acuff on The Surprise Solution to Overthinking 227: Flipping the Script of Your Life, Healing Burnout, and How to Win the Day (feat. Mark Batterson) Episode Links: Dee Ann's Website | Facebook | Instagram | Buy Dee Ann's New Book Subscribe to #WinTodayShow on YouTube. Join the conversation wherever hashtags are welcome using #WinTodayShow.
BriteVibe Podcast: Live Brite, Live Bold, and Share BriteVibes
Dee Ann Turner understands the importance of stewarding talent. A 33-year veteran of Chick-fil-A, Inc, she was selected as the company’s first female officer in 2001 and served as the Vice President, Talent and Vice President, Sustainability. During her long career, she worked closely with Chick-fil-A’s founder, S. Truett Cathy, and other key leaders as an architect of their organizational culture. Additionally, she led Staff Learning and Development, Diversity and Inclusion, and Culture and Engagement, and Talent Management. More recently, Dee Ann launched and led Chick-fil-A’s sustainability function focusing on a strategy to implement sustainable practices at the then $10.5 billion company. Episode Summary: A listen in truth episode where Matt & Richard explore with Dee Ann the power of listening and finding your purpose. Dee Ann asks herself four questions in knowing if she is in alignment with what the universe wants her to pursue. They also explore how to receive and improve on negative feedback - the listener will find Dee Ann’s advice refreshingly contrarian in nature.
#65: Dee Ann Turner — The Secret Sauce of Chick-fil-A Culture
Intentional Leader with Cal Walters
Join the Intentional Leader Lab Facebook group. Support our efforts to close the gap in leadership education by becoming a Patron! Dee Ann Turner understands the importance of stewarding talent. A 33-year veteran of Chick-fil-A, Inc, she was selected as the company’s first female officer in 2001 and served as the Vice President, Talent and Vice President, Sustainability. During her long career, she worked closely with Chick-fil-A’s founder, S. Truett Cathy, and other key leaders as an architect of their organizational culture. Additionally, she led Staff Learning and Development, Diversity and Inclusion, and Culture and Engagement, and Talent Management. More recently, Dee Ann launched and led Chick-fil-A’s sustainability function focusing on a strategy to implement sustainable practices at the then $10.5 billion company. Dee Ann was instrumental in building and growing Chick-fil-A’s well-known culture and talent systems, responsible for selecting thousands of Chick-fil-A franchisees and corporate staff members. Under her leadership, Chick-fil-A enjoyed industry-leading employee engagement scores and became known for selecting the best talent in the hospitality business, maintaining a 95% retention rate for corporate staff and franchisees. She has also mentored and championed hundreds of people to discover their unique vocational callings and build careers they love. Today, she leads her own organization, Dee Ann Turner & Associates, LLC, focused on writing books and speaking to audiences both virtually and in-person on how to steward extraordinary talent. She's the author of two best-selling books covering the topics of corporate culture, customer service and career success. It’s My Pleasure and its newer version, Bet on Talent, teaches leaders how to find and keep extraordinary talent. Her latest book, Crush Your Career, teaches talent how to be extraordinary. Additionally, Dee Ann serves as Executive in Residence at High Point University teaching students career development skills and serving in the Access to Innovators Program. Through her books and keynotes, she leverages her experience to help you steward the extraordinary talent entrusted to you, whether you are responsible for creating a remarkable organizational culture or focused on building your own exceptional career. She is a graduate of Clayton State University with a degree in Management. She also completed executive education courses at Emory University, University of North Carolina at Chapel Hill and the University of Virginia’s Darden Business School. She is a 2009 alumnus of the prestigious Harvard Business School Advanced Management Program. Dee Ann has been married to her husband, Ashley for 37 years and they are the parents of three grown sons. She has served numerous non-profit boards in the past including The Kenya Project, Eagle Ranch and Proverbs 31 Ministries. She has also served on the board of advisors for Lubbock Christian University and First Care Clinics. Currently, she serves on the board of advisors for Unconventional Business Network Women and the advisory board for the Pure Hope Foundation. When she is not traveling, she can often be found on her Peloton bike in her home outside of Atlanta or on her stand up paddleboard at Lake Hartwell in northeast Georgia. On this episode, we cover a lot of ground, including: The key ingredients to building an incredible culture like they have at Chick-fil-A How to activate the key elements of culture in your organization The story behind how Chick-fil-A created their meaningful purpose The differences between a rules-based culture and a principles-based culture The story behind “My Pleasure” at Chick-fil-A How Chick-fil-A keeps such a high level of employee engagement and high retention of talent After conducting thousands of interviews, how Dee Ann is able to choose the best talent Commonalities between those that make it through the highly competitive process to become a Chick-fil-A franchisee The one habit, routine, or ritual that has made the biggest positive difference for Dee Ann Her top marriage/relationship advice Her top parenting advice One leader she really admires Her top leadership book: Dr. Henry Cloud’s book, Integrity
Dee Ann Turner on Transitioning Your Career to Create a Work Life You Love
Beyond the To-Do List
Dee Ann Turner spent three decades leading teams and coaching staff members at Chick-fil-A. In her new book 'Crush Your Career: Ace the Interview, Land the Job, and Launch Your Future' Dee Ann draws on that experience to create a guide that is part roadmap, part proactive push to understand ourselves and our goals better.In this conversation, Dee Ann talks with Erik about: Finding a job Preparing for an interview Conquering the first 90 days Managing work relationships Getting started in a career now, Making career transitions, entering into second acts, Finding a career that gives work life meaning This episode is brought to you by: Ladder Life Insurance Canva Setapp
Most often, when we think about managing, we think about our direct reports. Yet, our boss plays a critical role in our success. Learning to manage up can help make your work experience easier while enabling everyone to win. In this episode I speak with Dee Ann Turner. Dee Ann is a 35-year veteran in identifying, selecting, and growing talent. She has unparalleled insight and experience in talent acquisition, career and leadership development, and organizational culture. Author and speaker, Dee Ann is the former vice president of talent for Chick-fil-A, where she helped shape the company's historically remarkable culture. Dee Ann and I talk about managing up - what it is, what it looks like in action, how to talk to your team members about “managing you”, and what not to do that can get you into trouble. Get the chance to win a copy of Crush Your Career when you become a member of The Modern Manager. Learn more and join at www.themodernmanager.com/join. Subscribe to my newsletter to get episodes, articles and free mini-guides delivered to your inbox. Read the related blog article: Three Ways to Manage Up KEEP UP WITH DEE ANN Instagram:https://www.instagram.com/deeannturner/ LinkedIn:https://www.linkedin.com/in/deeannturner/ Amazon Link to Crush Your Career: https://www.amazon.com/Crush-Your-Career-Interview-Launch/dp/0801094372 Crush Your Career Landing Page: https://www.crushyourcareerbook.com Key Takeaways: Managing up means helping the people above us manage us better. Go into performance reviews ready to share the story of your past year’s successes, responsibilities acquired, and skills learned to help him assess you better. Present innovative ideas through questions rather than statements as a way of getting heard. Don’t worry about who gets the credit; when the boss or team wins, you win. Effect the culture beyond your team by first focusing on your team’s culture. When your team succeeds, your boss will want to know the secret of your culture and may incorporate it into the larger culture. Ask your boss their preferences for communication styles and modalities whether it’s email, voice notes, or texts. Work in the way that best suits them. Don’t let your boss be surprised. Don’t corner him publicly when he’s not ready to discuss an idea, and keep him in the loop immediately if you make an important mistake. email@example.com