In Conversation - Graham Harvey - Service Excellence
“Great customer experience is a combination of everything that your customer sees, hears smell, taste, touches, and then the biggie is how they emotionally connect with you, your people, your product and your services.” “In order for us to experience anything, the only way we can do that is via our six senses, I could stand next to you at the edge of the ocean and explain to you for an hour what it's like to swim in the ocean. Ultimately, the only way you know what it's gonna be like to swim in the ocean is to dive in and involve all your senses” 2:23 Do customer expect instant service today?07:18 The difference between Customer Service and Customer Experience12:38 Keep the customer in the loop16:38 A definition for customer service19:31 The experience perception gap24:26 The human connection in customer serviceGraham L. Harvey BCom FAIM CSP Graham Harvey is a Professional Speaker, Business Coach, Service Designer, and the bestselling author of Seducing the Vigilante Customer: 101 winning strategies to attract and retain happy customers and healthy profits.Recognised as one of Australia’s thought leaders on Service Design and Customer Experience, in 2018 Graham received The Nevin Award and was admitted to the Professional Speakers Australia Hall of Fame. Commencing his business consultancy in 1986, he continues to work across Australia and New Zealand and throughout the Asia Pacific region guiding organisations and coaching individuals on growing their business by achieving greater clarity of future, creating cultures of service excellence, and designing innovative customer experience and relationship marketing strategies. With a passion for researching global business trends and an ability to convey the complex in simple terms, Graham is a dynamic speaker whose personal mission is;“to inspire & coach business organisations to design cultures of service excellence & deliver standout customer experiences.”
If you want to be successful in business, you want to be of service. Although it sounds simple, a lot of businesses fail because they are not able to provide the level of service they promise or what their customers expect. Join us in this episode as we chat with one of Australia’s recognized thought leaders on service design, customer experience, and relationship marketing, Graham Harvey. We delve into service in business, what works and what doesn’t in business today. Happy customers lead to more revenue, growth, and sustainability for your business. The reason we are here is to be of service to one another. Time Stamps: No thing as after-hours in the service industry (4:03) What is servant leadership? (5:18) The biggest barrier between modern business (9:56) Business is about relationships (13:35) Customer service excellence starts in the boardroom (16:35) Longevity in business (33:46) Connect With Lisa Evans speakingsavvy.com.au Connect with me on Facebook and Instagram Connect with me on LinkedIn Connect With Graham HarveyGrahamharvey.comConnect with Graham on Facebook Connect with Graham on LinkedIn For full show notes visit: Businesschatpodcast.com.au
The Subs Bench Podcast Episode 6 - With guest Graham Harvey
The Subs Bench Podcast
Top local coach Graham Harvey joins the lads to discuss his pathway to Redlands United from the UK. It's a journey that has taken him to Las Vegas, Asia, Ipswich, Brisbane and Mackay....Great insight from a highly qualified and credentialed coach, with some great stories along the way.Leave a like and a comment if you enjoyed!SPECIAL MENTIONS TO:Zander Guy (Producer) www.zandercguy.comJordan Dozzi (music)www.instagram.com/subsbenchpodcastwww.facebook.com/thesubsbenchDISCLAIMER 1: The views and and answers from our guests may not always represent the views of The Subs Bench. Also again, on a side note. If you are still reading... Us as a team here at TSB Podcast and Tim himself would like to say we are always up for a chat. If you are struggling mentally or even know someone struggling with some mental health issues PLEASE feel free to contact us or anyone on our team. Mental health in football is serious and as a community we want YOU to know we have your fucking back. There is always help out there and don't ever be afraid to seek that help. Cheers, The Producer.https://livin.orgAny questions or just want to get in touch contact us at:firstname.lastname@example.orgCheers!
Graham Harvey is the former Agricultural Story Editor for The Archers on BBC Radio 4 and columnist on farming and rural communities for various newspapers including the Sunday Times and the Guardian. He chats to George about farming and its role in the climate crisis, the disconnect between rural communities and cities, the BBC and his role in The Archers.
Graham Harvey: How and when nitrates and chemicals changed British farming
Diet and Health Today
Graham Harvey gives us a concise history of the introduction of nitrates into British farming and the impact of World War I and World War II on the chemical fertiliser industry (and concomitant explosives industry!). For show notes, please visit http://www.dietandhealthtoday.com/
Book Reviews, May, 2014 – Graham Harvey, Morgan Luck, and James Cox
The Religious Studies Project
Publishers just keep asking us to review their books. And who are we to refuse? Free books! So we've now decided to make book reviews a regular feature of the RSP. The format is exactly the same as it was previously. We handed out a few books to some of our friends and sat them down (or at least tried in one case)...