Marcos Arias's guest appearances

Marcos Arias

Pro Business Channel

Keller Williams

Mike Boyle

Ashley Bell

Neil Howe

John Sanders

Mark Deal

Leo Stawiarski

Angela DeCaires

Krisztina Bell

Scott Greenberg

Andrew Ramroop

Maurice Sedwell

David Rubinger

Village Realty

Dan Pace

OwlTail

Marcos Arias Managing Partner at CX MD on Business Developers NetworkOn-Air Guest BIO:20 years plus corporate experience with specific functional expertise in product management, marketing, contact centers with a focus on customer experience. Industry focus is Healthcare, Fintech, Technology, and Telecom. Married with 2 children. Pay it forward at my church, my professional organizations, and various charities.Topics to Discuss: Customer ExperienceCustomer ServiceCustomer SuccessBusiness DevelopmentBusiness SuccessCultureWeb Site / Social Media Links: www.cxmdllc.comOn-Air Guest Linkedin Profile:https://www.linkedin.com/in/marcosariasShow Host: Artie RudermanThe Business Developers Network where today’s leading business developers share and learn innovative business development concepts to generate greater value for their businesses. Broadcasting LIVE from the Pro Business Channel studios in Atlanta.For more info about the show sponsor visit: http://www.igscorp.netTo listen to more episodes visit: http://www.BusinessDevelopersNetwork.comTo view more photos from this show visit: www.ProBusinessPictures.comTo nominate or submit a guest request visit:http://www.OnAirGuest.comThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/2662314/advertisement

Marcos Arias Managing Partner at CX MD on Business Developers Network On-Air Guest BIO: 20 years plus corporate experience with specific functional expertise in product management, marketing, contact centers with a focus on customer experience. Industry focus is Healthcare, Fintech, Technology, and Telecom. Married with 2 children. Pay it forward at my church, my professional organizations, and various charities. Topics to Discuss:  Customer Experience Customer Service Customer Success Business Development Business Success Culture Web Site / Social Media Links:  <a href="http://www.cxmdllc.com" rel="noopener nofollow" target="_blank">www.cxmdllc.com</a> On-Air Guest Linkedin Profile: <a href="https://www.linkedin.com/in/marcosarias" rel="noopener nofollow" target="_blank">https://www.linkedin.com/in/marcosarias</a> Show Host: Artie Ruderman The Business Developers Network where today’s leading business developers share and learn innovative business development concepts to generate greater value for their businesses. Broadcasting LIVE from the Pro Business Channel studios in Atlanta. For more info about the show sponsor visit: <a href="http://www.igscorp.net" rel="noopener nofollow" target="_blank">http://www.igscorp.net</a> To listen to more episodes visit: <a href="http://www.BusinessDevelopersNetwork.com" rel="noopener nofollow" target="_blank">http://www.BusinessDevelopersNetwork.com</a> To view more photos from this show visit: <a href="http://www.ProBusinessPictures.com" rel="noopener nofollow" target="_blank">www.ProBusinessPictures.com</a> To nominate or submit a guest request visit: <a href="http://www.OnAirGuest.com" rel="noopener nofollow" target="_blank">http://www.OnAirGuest.com</a> This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at <a href="https://www.spreaker.com/show/2662314/advertisement" rel="nofollow" target="_blank">https://www.spreaker.com/show/2662314/advertisement</a>

Marcos Arias Managing Partner at CX MD on Business Developers Network

Marcos Arias Managing Partner at CX MD on Business Developers Network, May 8, 2019On-Air Guest BIO:Why is being Customer-Centric important? What is Customer-Centric? Our guest, on the Business Developers Network, Marcos Arias, the Managing Partner &amp; President of CX MD, has over a decade with AT&amp;T as Director of Customer Experience and other senior executive titles.Marcos told us you can expect competition to match or exceed your company’s products and services, however your company can maintain its leadership position by differentiating itself by being Customer-Centric and providing an excellent Customer Experience.Marcos strongly believes that Customer Experience is the leading competitive advantage one company can have over their competition and explained how your company can excel by putting your customers first.  As an example, Marcos shared a remarkable story for when AT&amp;T identified the onboarding customer process as tedious and taking an hour to complete, they were able to reduce onboarding customer registration from 40 screens to complete to only 7 screens taking 7 minutes.Marcos is a sought-after Customer Experience Thought Leader and recently spoke at the OPEX Conference for Operational Excellence / Digital Transformation &amp; Customer/Employee Experience held in Amsterdam. Marcos also has the academic &amp; professional credentials to validate his status: 	 B.S. in Biomedical Engineering  	 Master of Science in Management (MBA) 	Master's Certificate in Project Management 	Six Sigma Green Belt &amp; Project Management Professional (PMP)Today Marcos is the Managing Partner/President of CX MD, a company that transforms customer experiences into business success to grow revenues, streamline costs, and retain customers by supporting clients with a holistic, strategic end-to-end view of the customer experience lifecycle.Show Talking Points: 	Operational Excellence 	Digital Transformation 	Customer/Employee Experience 	Technology implementation 	Popularize basic information 	Southwest Airlines story 	Contact Center 	Quantify 	Resolve consumer personal issues - 1st time &amp; quickly 	Understanding holistics 	Brand / Transactional / Product/Service Focus 	Net Promoter Score – define 	Transactional survey – (define personal) 	Customer Satisfaction survey 	Power – Brand – 3rd Party 	Customer Service LifecycleWeb Site / Social Media Links: www.cxmdllc.comOn-Air Guest Linkedin Profile:https://www.linkedin.com/in/marcosariasShow Host: Artie Ruderman, CEOInnovativeGrowthSolutions B2B Corporate &amp; Business Development: Driving Business / Generating ValueM 404-557-5516 / ArtieR@IGScorp.net / www.IGScorp.netBDN is a forum where business leaders exchange innovative concepts for developing business.Business Development is any activity that generates value. If you are in business, you are a Business Developer!For more info about the show sponsor visit: http://www.igscorp.netTo listen to more episodes visit: http://www.BusinessDevelopersNetwork.comTo view more photos from this show visit: www.ProBusinessPictures.comTo nominate or submit a guest request visit:http://www.OnAirGuest.com‹				›				××Previous																									Next									jQuery(function() {				// Set blueimp gallery options				jQuery.extend(blueimp.Gallery.prototype.options, {					useBootstrapModal: false,					hidePageScrollbars: false				});			});

Marcos Arias Managing Partner at CX MD on Business Developers Network, May 8, 2019 On-Air Guest BIO: Why is being Customer-Centric important? What is Customer-Centric? Our guest, on the Business Developers Network, Marcos Arias, the Managing Partner &amp; President of CX MD, has over a decade with AT&amp;T as Director of Customer Experience and other senior executive titles. Marcos told us you can expect competition to match or exceed your company’s products and services, however your company can maintain its leadership position by differentiating itself by being Customer-Centric and providing an excellent Customer Experience. Marcos strongly believes that Customer Experience is the leading competitive advantage one company can have over their competition and explained how your company can excel by putting your customers first.  As an example, Marcos shared a remarkable story for when AT&amp;T identified the onboarding customer process as tedious and taking an hour to complete, they were able to reduce onboarding customer registration from 40 screens to complete to only 7 screens taking 7 minutes. Marcos is a sought-after Customer Experience Thought Leader and recently spoke at the OPEX Conference for Operational Excellence / Digital Transformation &amp; Customer/Employee Experience held in Amsterdam. Marcos also has the academic &amp; professional credentials to validate his status: 	 B.S. in Biomedical Engineering 	 Master of Science in Management (MBA) 	Master's Certificate in Project Management 	Six Sigma Green Belt &amp; Project Management Professional (PMP) Today Marcos is the Managing Partner/President of CX MD, a company that transforms customer experiences into business success to grow revenues, streamline costs, and retain customers by supporting clients with a holistic, strategic end-to-end view of the customer experience lifecycle. Show Talking Points: 	Operational Excellence 	Digital Transformation 	Customer/Employee Experience 	Technology implementation 	Popularize basic information 	Southwest Airlines story 	Contact Center 	Quantify 	Resolve consumer personal issues - 1st time &amp; quickly 	Understanding holistics 	Brand / Transactional / Product/Service Focus 	Net Promoter Score – define 	Transactional survey – (define personal) 	Customer Satisfaction survey 	Power – Brand – 3rd Party 	Customer Service Lifecycle Web Site / Social Media Links:  <a href="http://www.cxmdllc.com" rel="nofollow" target="_blank">www.cxmdllc.com</a> On-Air Guest Linkedin Profile: <a href="https://www.linkedin.com/in/marcosarias" rel="nofollow" target="_blank">https://www.linkedin.com/in/marcosarias</a> Show Host: Artie Ruderman, CEO InnovativeGrowthSolutions  B2B Corporate &amp; Business Development: Driving Business / Generating Value M 404-557-5516 / ArtieR@IGScorp.net / <a href="http://www.IGScorp.net" rel="nofollow" target="_blank">www.IGScorp.net</a> BDN is a forum where business leaders exchange innovative concepts for developing business. Business Development is any activity that generates value. If you are in business, you are a Business Developer! For more info about the show sponsor visit: <a href="http://www.igscorp.net" rel="nofollow" target="_blank">http://www.igscorp.net</a> To listen to more episodes visit: <a href="http://www.BusinessDevelopersNetwork.com" rel="nofollow" target="_blank">http://www.BusinessDevelopersNetwork.com</a> To view more photos from this show visit: <a href="http://www.ProBusinessPictures.com" rel="nofollow" target="_blank">www.ProBusinessPictures.com</a> To nominate or submit a guest request visit: <a href="http://www.OnAirGuest.com" rel="nofollow" target="_blank">http://www.OnAirGuest.com</a> ‹ 				› 				× × Previous								 								 									Next									 jQuery(function() { 				// Set blueimp gallery options 				jQuery.extend(blueimp.Gallery.prototype.options, { 					useBootstrapModal: false, 					hidePageScrollbars: false 				}); 			});

Marcos Arias Managing Partner at CX MD on Business Developers NetworkOn-Air Guest BIO: 20 years plus corporate experience with specific functional expertise in product management, marketing, contact centers with a focus on customer experience. Industry focus is Healthcare, Fintech, Technology, and Telecom. Married with 2 children. Pay it forward at my church, my professional organizations, and various charities. Topics to Discuss: Customer ExperienceCustomer ServiceCustomer SuccessBusiness DevelopmentBusiness SuccessCulture Web Site / Social Media Links: www.cxmdllc.comOn-Air Guest Linkedin Profile: https://www.linkedin.com/in/marcosariasShow Host: Artie RudermanThe Business Developers Network where today’s leading business developers share and learn innovative business development concepts to generate greater value for their businesses. Broadcasting LIVE from the Pro Business Channel studios in Atlanta.For more info about the show sponsor visit: http://www.igscorp.netTo listen to more episodes visit: http://www.BusinessDevelopersNetwork.comTo view more photos from this show visit: www.ProBusinessPictures.comTo nominate or submit a guest request visit:http://www.OnAirGuest.com

Marcos Arias Managing Partner at CX MD on Business Developers Network On-Air Guest BIO: 20 years plus corporate experience with specific functional expertise in product management, marketing, contact centers with a focus on customer experience. Industry focus is Healthcare, Fintech, Technology, and Telecom. Married with 2 children. Pay it forward at my church, my professional organizations, and various charities. Topics to Discuss: Customer Experience Customer Service Customer Success Business Development Business Success Culture Web Site / Social Media Links: <a href="http://www.cxmdllc.com" rel="nofollow" target="_blank">www.cxmdllc.com</a> On-Air Guest Linkedin Profile: <a href="https://www.linkedin.com/in/marcosarias" rel="nofollow" target="_blank">https://www.linkedin.com/in/marcosarias</a> Show Host: Artie Ruderman The Business Developers Network where today’s leading business developers share and learn innovative business development concepts to generate greater value for their businesses. Broadcasting LIVE from the Pro Business Channel studios in Atlanta. For more info about the show sponsor visit: <a href="http://www.igscorp.net" rel="nofollow" target="_blank">http://www.igscorp.net</a> To listen to more episodes visit: <a href="http://www.BusinessDevelopersNetwork.com" rel="nofollow" target="_blank">http://www.BusinessDevelopersNetwork.com</a> To view more photos from this show visit: <a href="http://www.ProBusinessPictures.com" rel="nofollow" target="_blank">www.ProBusinessPictures.com</a> To nominate or submit a guest request visit: <a href="http://www.OnAirGuest.com" rel="nofollow" target="_blank">http://www.OnAirGuest.com</a>