Lori Wittman's guest appearances

Lori Wittman

AutoSuccess: The Podcast

Auto Remarketing Podcast

Dealer News Today Podcasts

Mark Vickery

Dale Pollak

Ken Hill

Jason Barrie

Alex Vetter

Dennis McGinn

Amy Hughes

Sandy Schwartz

Michael LaMotta

Jeremy Anspach

Cheryl Miller

Bob George

Jason Hauk

Jessica Stafford

Kevin Lesage

OwlTail

Next up in our NADA Show 2022 podcast series, Lori Wittman and Paulo da Silva of Cox Automotive chat with senior editor Joe Overby about the company's Esntial Commerce platform and their work providing digital retail solutions to dealers.

Digital Retail with Lori Wittman & Paulo da Silva of Cox Automotive

The past year has transformed car buying—from process streamlining, to digital customer relationships, to customer expectations. And once customers grow to expect a way of doing things, it’s just about impossible to turn back.On this episode, Derek is joined by Jessica Stafford, Sr. VP of Consumer Solutions, and Lori Wittman, Sr. VP of Dealer Software, who discuss transformations in auto retail, with expertise on both sides of the sale. “Seamless. That’s the key word,” says Derek, referring to the fact that digital retail tools work at all touchpoints, from trade-in values, to credit reports, to the final sale, integrated into a CRM that works for dealers and consumers across all devices.The results are time savings for all parties, and an increase in customer satisfaction.Interview Highlights:What percentage of dealers adopted digital tools in the past year, and what percentage see that digital retail increases customer satisfaction.How digital retail tools can make data easy to utilize for consumers and dealers who are not data-oriented people.A Derek D personal story about how NOT to use customer data.--------------“We gotta keep moving forward . . . because consumers aren’t going backwards.”— Jessica Stafford--------------Episode Sponsor:AutoTrader — Your ulitmate online tool for trading new, certified pre-owned, and used vehicles. AutoTrader gives you more control, and makes the process of buying and selling easier than ever before.

The past year has transformed car buying—from process streamlining, to digital customer relationships, to customer expectations. And once customers grow to expect a way of doing things, it’s just about impossible to turn back.On this episode, Derek is joined by Jessica Stafford, Sr. VP of Consumer Solutions, and Lori Wittman, Sr. VP of Dealer Software, who discuss transformations in auto retail, with expertise on both sides of the sale. “Seamless. That’s the key word,” says Derek, referring to the fact that digital retail tools work at all touchpoints, from trade-in values, to credit reports, to the final sale, integrated into a CRM that works for dealers and consumers across all devices.The results are time savings for all parties, and an increase in customer satisfaction.Interview Highlights:<ul><li>What percentage of dealers adopted digital tools in the past year, and what percentage see that digital retail increases customer satisfaction.</li><li>How digital retail tools can make data easy to utilize for consumers and dealers who are not data-oriented people.</li><li>A Derek D personal story about how NOT to use customer data.</li></ul>--------------“We gotta keep moving forward . . . because consumers aren’t going backwards.”— Jessica Stafford--------------Episode Sponsor:<a href="https://www.autotrader.com/about/index" rel="nofollow" target="_blank">AutoTrader</a> — Your ulitmate online tool for trading new, certified pre-owned, and used vehicles. AutoTrader gives you more control, and makes the process of buying and selling easier than ever before.

“We Can’t Put the Genie Back in the Bottle” | Lori Wittman & Jessica Stafford, Senior VPs at Cox Automotive

Lori Wittman joins us to discuss how dealerships can meet rising customer expectations in a digital era.

Lori Wittman joins us to discuss how dealerships can meet rising customer expectations in a digital era.

AutoSuccess 585 - Lori Wittman