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Sharon Worsley

5 Podcast Episodes

Latest 4 Apr 2021 | Updated Daily

Weekly hand curated podcast episodes for learning

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Sharon Worsley - Customer Service Nightmares - Pt 3

MBOT Radio

Well here we go again with my customer service nightmares part 2. Nothing urks me more than poor customer service. Sometimes it's the lack of good manners, like being in a bad mood when you show up for your customer service shift and taking in out on the customer, OR............well you get the idea. I seem to be a lightning rod for bad customer service, so to help me vent and tell me if I have a valid point or I'm just a cranky customer, is Sharon Worsley. Sharon is the Senior Manager of Chamber Success at the Ontario Chamber of Commerce and is a 25 year veteran of the hospitality industry where customers are kings and queens.

9mins

21 Oct 2020

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Sharon Worsley - Customer Service Nightmares Part 2

MBOT Radio

Well here we go again with David's customer service nightmares part 2. Nothing urks him more than poor customer service. Sometimes it's the lack of good manners, like pointing in the general direction of something, or a colleague who interrupts someone while being served, OR... well you get the idea. David seems to be a lightning rod for bad customer service, so to help him vent and tell him if he has a valid point or is just a cranky customer, is Sharon Worsley. Sharon is the Senior Manager of Chamber Success at the Ontario Chamber of Commerce and is a 25 year veteran of the hospitality industry where customers are kings and queens.

9mins

22 Sep 2020

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Sharon Worsley - Customer Service Nightmares - Pt 1

MBOT Radio

Nothing urks people more than poor customer service. Sometimes it's the lack of good manners, like interrupting a conversation, or answer the phone while I'm standing in front of you or not being flexible with a simple substitute order for a meal, OR... well you get the idea. I seem to be a lightning rod for bad customer service, so to help me vent and tell me if I have a valid point or I'm just a cranky customer, is Sharon Worsley. Sharon is the Senior Manager of Chamber Success at the Ontario Chamber of Commerce and is a 25 year veteran of the hospitality industry where customers are kings and queens.

9mins

18 Aug 2020

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Sharon Worsley - Customer Excellence

MBOT Radio

At the best of times, taking care of your existing customers is paramount to success. In times of a downturn, it is critical to your survival. So how do you turn customer service into customer excellence? To help us with that discussion is Sharon Worsley. Sharon is the Senior Manager of Chamber Success at the Ontario Chamber of Commerce. Sharon is a 25 year veteran of the hospitality industry where customers are kings and queens.

9mins

29 Jul 2020

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Balancing External Demands with Your Own Needs with Sharon Worsley

Leadership and Loyalty™

As a leader or entrepreneur you know…The demands are high.But how do you balance the often multi-directional pull of external demands against your own needs and desire to go for gold?Our guest on this episode is… Sharon Worsley, The Business Development Ninja™. Sharon is widely recognized as one of the most practical presenters on business building ideas, personal leadership and networking.Sharon says that: Most people live their life on autopilot and then wonder why they seem to be struggling.Sharon commitment is to inspire you to Wake Up to your present circumstances, Shake Up your mindset, and she’ll show you simple yet powerful strategies to Show Up fully in your life, career or business and community.The author of the new book ‘Wake Up, Shake Up, and Show Up…How to Live Life on Purpose’, Sharon has successfully coached a wide variety of individuals from sales professionals to CEO’s to multi-millionaires to get past their own internal obstacles in life like procrastination, poor mindset and a self-defeating attitude.On top of all her ongoing successes Sharon also runs the Toronto Skirt ClubSharon is also the author of ‘Timeless Secrets to Creating Clients for Life’… The Important How-To’s For Growing Your Business Today, Tomorrow and Beyond!More about Sharon Worsley Here: http://sharonworsley.comTo find out more about hiring the host Dov Baron as a speaker or strategist:  http://fullmontyleadership.com/consulting or http://fullmontyleadership.com/speakingRemember you can now also find us on iTunes, Spotify, iHeart Radio, or wherever you tune into podcastsAnd on traditional radio stations across the US every Monday and Thursday on: 99.5 FM & 1520 AM Las Vegas102.1 FM & 1640 AM Lancaster, Philadelphia87.9 FM & 810 AM Macon, Gorgia 92.1 FM & 1630 AM Tampa, Florida97.7 The Villages, Florida96.3 FM Boulder ,Colorado90.3 FM Milwaukee, Wisconsin 94.7 FM Pittsburg, Philadelphia87.9 FM Colorado Springs, ColoradoAlso look for us on ROKU TV where there’s 100K subscribers. If you are a regular listener, then a big thank you to you for making us the #1 podcast Globally for Fortune 500 listeners! And with a potential reach of 2.5 to 3 million listeners for every show, we’re honoured and grateful to be cited in INC.com as The #1 Podcast To Make You a Better Leader. By the way you can now listen in via “Google Home” or “Alexa” Find us there by just saying: “Play Dov Baron’s Podcast” Get bonus content on Patreon See acast.com/privacy for privacy and opt-out information.

1hr 9mins

10 Nov 2017