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Joey Coleman

54 Podcast Episodes

Latest 18 Jul 2021 | Updated Daily

Weekly hand curated podcast episodes for learning

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Life Hacks To A Happy Marriage And Parenting with Joey Coleman

18 Summers: Candid Conversations About Family

In this episode, Joey shares the secrets to a happy marriage and talks about teaching your kids about the consequences of the choices they make. Tune in and find out the two things you will want to experiment within your family life. Key takeaways to listen for The 90/10 rule for improving your marriage Doing the best we can Best, worst, and weirdest part of the day The stitches vs. band-aids phase Having daily failures About Joey Coleman For almost twenty years, Joey has helped organizations like Whirlpool, Volkswagen Australia, and Zappos retain their best customers and turn them into raving fans using his First 100 Days® methodology. He has a long history of energizing and motivating audiences to enhance their customers’ experiences. He is also the author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again, which shows how to turn any sale into a lifelong customer. Connect with Joey Website: www.joeycoleman.com Twitter: @thejoeycoleman Connect with Us To learn more about us, visit our website at www.18summers.com or email us at info@18summers.com. To get a copy of our book “The Family Board Meeting”, click here. Subscribe to 18 Summers Podcast and leave a rating and written review! Social Media Channels Facebook Group: 18 Summers LinkedIn: Jimmy Sheils Instagram: @18summerstribe


14 Jun 2021

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Turning Your Clients into Raving Fans through Retention with Joey Coleman!

None Of Your Business Podcast

Author of "Never Lose A Customer Again" joins Shawn to talk about how to increase retention in your service based business. Joey outlines several practical ways to maximize the lifetime value of your clients and turn them into advocates of your services. Great listen!Check out Joey's Book: "Never Lose A Customer Again" https://www.amazon.com/Never-Lose-Customer-Again-Lifelong/dp/0735220034


12 May 2021

Similar People

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How to Never Lose A Customer Again w/Joey Coleman

Cleaning Up - Home Services Brand Builder Podcast

In this episode, Joey shares his expert advice on improving customer retention, as well as the 8 stages a customer goes through from his book, Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days. Listen to learn why focusing on existing customers is so important and how to turn them into your biggest fan in just a few months. For almost twenty years, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. He has a long history of energizing and motivating audiences to enhance their customers’ experiences. He is an award-winning speaker (yes – they do have speaking contests) at both national and international conferences – competing against New York Times bestselling authors, business leaders, and internet sensations/celebrities.  #2 Wall Street Journal bestseller, Never Lose a Customer Again.

1hr 10mins

5 Apr 2021

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Customer Experience Radio Welcomes: Author and Customer Retention Expert Joey Coleman

Customer Experience Radio

When organizations like Whirlpool, Deloitte, Volkswagen Australia, Principal Financial, and Zappos need to boost their customers’ experience, they call on Joey Coleman for assistance. He is the creator of The First 100 Days® – a system that is designed to dramatically increase your customer retention and as a result, your bottom line. Joey is a recognized expert in customer experience design […]The post Customer Experience Radio Welcomes: Author and Customer Retention Expert Joey Coleman appeared first on Business RadioX ®.

26 Mar 2021

Most Popular

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EP 90 - Joey Coleman - Never Lose a Client Again - The Distinction Between Customer Experience and Customer Service

Legal Mastermind Podcast

Joey Coleman is a former criminal defense attorney and Author of Never Lose Another Customer Again: Turn Any Sale into a Lifelong Loyalty in 100 Days. Joey has since been helping organizations retain their customers and is now a full-time speaker, writer, and consultant on customer experience. To learn more about Joey and his many ventures, visit his website at https://joeycoleman.com/ . The 3 Free Chapters can be found on Joey’s website here by selecting “Get 3 Free Chapters”. For a copy of Joey’s complete book, check out Amazon or visit your local bookstore. On This Episode, We Discuss …• Proactive Behaviors versus Reactive Behaviors• How Lawyers Can Make an Emotional Connection• Efforts to Maintain Relationships After the Case is Over• Difference in Thoughtful Gifting• Retaining the Client Following “The Chase”


1 Feb 2021

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How To Never Lose a Patient Again with Joey Coleman

The Business of Hearing

Joey Coleman helps companies keep their customers. An award-winning speaker, he works with organizations around the world ranging from small start-ups to major brands such as Deloitte, Hyatt Hotels, Zappos, and Whirlpool. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His Wall Street Journal #2 best-selling book, Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers. In this ‘Expert Interview’ – Joey shared with Phil and Inner Circle members how following his 8 steps for creating remarkable experiences helps you to never lose a patient again. Highlights: “We’re really good at the chase. We’re kind of good at the moment of catch. But the idea of keeping long term, we fall apart.” “The tops of most organizations have this over-appreciation if you will of growing the business through more new customers as opposed to growing the business through deeper relationships with existing customers.” “I’ve never seen anyone go on social media and go “oh my gosh, just got my new hearing aids today, I’m super excited about it, you should go to the same place I went to”.” “The first fitting is then the Activate phase and the reason it’s the Activate phase is they walk out of your office hearing differently.” “We’ve got this window where we really want to capitalize on the relationship and that’s the Acclimate phase.” Visit Joey’s website: http://www.joeycoleman.com Buy Joey’s book: https://www.amazon.com/Never-Lose-Customer-Again-Lifelong/dp/0735220034/ If you’d like to read the full highlights, check out this article on the Orange & Gray website: https://orange-gray.com/joey-colemans-advice-on-how-to-never-lose-a-patient-again/ Find out more about how “Inner Circle” members are transforming their hearing care practice with the help of the Orange & Gray team: https://orange-gray.com/inner-circle/

1hr 18mins

26 Jan 2021

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EP217: Joey Coleman - What You Need To Know About Customer Retention

The Successful Bookkeeper Podcast

Customer retention. If you get the first 100 days right, you'll have a client for life. That's the successful and proven mantra of our guest today. Joey Coleman is a speaker, consultant, mentor and the author of the bestselling book, Never Lose a Customer Again. While most business owners focus on marketing or closing the sale, Joey believes that relationships, customer experiences and interactions in the first 100 days after the sale is the most important ingredient to earning a loyal lifetime customer. During this interview, you'll discover... The importance of having a clear understanding of your current client's journey “How do I get more” versus “How do I get deeper” Tips on how to create remarkable experiences during the customer lifecycle To find out more about Joey, visit https://www.thesuccessfulbookkeeper.com.


3 Nov 2020

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Never Lose a Donor Again - with Joey Coleman

7-Figure Fundraising Podcast

In this 7-Figure Fundraising episode, Trevor interviews Joey Coleman, the award-winning speaker and author of the #2 Wall Street Journal bestseller, Never Lose A Customer Again. During this episode, Joey speaks directly to nonprofit leaders on how to improve their donor retention strategies to achieve lifelong loyalty. 


21 Oct 2020

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89. Joey Coleman Shares How To Bring Back Your Clients In Our Covid-19 World


Has your business returned back to normal pre-COVID-19? If you are like most lash artists, things have changed at least a little if not a lot. Being a business owner has never been more difficult and keeping your clients has never been more important. This is why we are fortunate to have Joey Colmen, a best selling author and customer service guru, join us in this episode and give us some practical tips on how to get clients back in the room.We have all been forced to rethink our business and when this pandemic is over, we are hopeful for how our industry is going to bounce back. Just think in a short time, your business will be more inventive and resilient than it has ever been. With some hard work, all of us are going to get through this and get our industry back on track. This episode was originally a free webinar we hosted with Joey, so you'll notice this episode format is a little different. Enjoy!ANNOUNCEMENTS:DEADLINE TO BUY STANDARD AND VIP TICKETS IS OCTOBER 14TH.THE VIRTUAL LASHCONFERENCE IS HERE - November 15-16, 2020 We're on a mission here at The VIRTUAL LashConference (LashCon) to make every lash artist profitable and professional. ⁣⁣First, we want to help lash artists become profitable. There are so many lash artists just squeaking out a living. We know we can all do better. Second, we want to see lash artists like you be more professional and as a result more respected. ⁣We want to equip lash artists with the best information regarding lashes, adhesives, techniques, and customer service. The better educated we are, the more confident we'll be and the more respected we'll be. ⁣⁣With these two ideas in mind, we are working hard to make sure The VIRTUAL LashConference helps you to become more profitable and professional. We have invited world-class speakers (many from outside the lash industry) to come and share their wisdom with us. ⁣⁣If you want to be profitable and professional, sign up for the con today. You can come for as low as $209.⁣We also have a payment plan where you only need to pay 50% now. ⁣⁣Go to www.thelashconference.com to sign up today!GUEST ANNOUNCER LASCAST OPENING SCRIPTHere is our script that you can use to record the opening to our show:"Hi I’m (name) and I work at (name of biz) in (city, state) and I’m today’s guest announcer. You can find me on Instagram at (IG handle)! Cue the music…In an industry where most of us spend the majority of our time working alone in a room, this podcast was created so you can learn, be encouraged, and find a connection with other lash and beauty professionals. This is the LashCast Podcast and here’s your host, Paul Luebbers."PLEASE FOLLOW US!IG: @lashcastpodcast@thelashconference.conFacebook: www.facebook.com/groups/lashcastpodcast/Contact Paul Luebbers: paul@lashcastpodcast.com

1hr 9mins

6 Oct 2020

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Customer Experience with Joey Coleman

Over a Pint

"It is impossible to ask our employees to deliver an experience for which they have no context. If you want your employees to deliver remarkable experiences, you have to expose your them to what a remarkable experience looks like." We are excited to have customer experience expert Joey Coleman for this episode of Over A Pint with Andrew Fogliato! Listen to this episode to gain a completely new perspective on how your business can provide the best customer experience in a realistic and achievable way.

1hr 2mins

11 Sep 2020