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Jill Raff

18 Podcast Episodes

Latest 28 Aug 2021 | Updated Daily

Weekly hand curated podcast episodes for learning

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Mindful Service—with Jill Raff

Tune In: Radio for Your Mind, Body & Soul

Hotel chain CEOs & mom-&-pop restaurant waitstaff alike learn from the EX2CX™️ expertise of Jill Raff. Now you can learn the heart of her message, even if the ones you serve are the people in your home or neighborhood. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

1hr 6mins

6 Aug 2021

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Jill Raff, Founder of Jill Raff Group, talks connecting EX to CX

Be Customer Led

Jill Raff is CEO and Founder of the Jill Raff Group. Jill focuses on helping companies deliver best-in-class employee experiences through her Inside-Out Framework™ EX to CX.In this episode, Jill and I cover a lot of deep topics, including:Culture and it's impact on her and her workTraditional silos of EX & CX and how they're coming togetherJill's EX2CX FrameworkThe 3 E's Formula: Educate, Engage and EntrustGreat episode where we both also share a lot of personal stories that helped shape who we both are today.Love this one!

45mins

3 Mar 2021

Similar People

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756: WORKSHOP The 3 E's to Heightened Customer Experience with Jill Raff

Restaurant Unstoppable with Eric Cacciatore

Click HERE for 12 Months FREE Restaurant Unstoppable Network.  Click here to access Jills Course: Confident Customers Through Customer Experience (join the network and save $500) Check out The Speed of Trust: The one Thing That Changes Everything by Stephen M. R. Covey as mentioned in today's episode! Check out RestaurantOwner.com as mentioned in today's episode!   Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: “Individually we are one drop but together we are an ocean.” In today's workshop with Jill Raff we will discuss:   The Three E's: Educate Engage Entrust More info and resources if you join the network here!

1hr 31mins

29 Oct 2020

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The Celebrity Guest Experience with Jill Raff

Science of CX

Steve's guest today is Jill Raff, as she dscusses how she began understanding Ray Kroc's CX approach when her Dad bought a McDonalds franchise. She has evolved that methodology throughout her career as she speaks and does workshops/training in The Celebrity Guest Experience.

35mins

29 Jul 2020

Most Popular

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SSP019 Creating a Customer Service Strategy with Jill Raff

Solopreneur Success

Would you like to stop losing customers to competitors and make more money? According to customer service strategist Jill Raff, the answer lies in customer service consistency, which equals cash in your pocket.

30mins

24 Apr 2020

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Creating Amazing Customer Experiences with Jill Raff

The Art of Giving a Damn

With over 25 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonald's #150. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates their over 36,000 stores.Jill followed her dream to be a Fashion Designer taking her to work in New York, Italy and Hong Kong. She's fluent in 5 languages, trained as a Chef at Le Cordon Bleu in Paris, France, became a top Food Stylist, and within the food industry, worked with brands like Harrods, Godiva, Food and Wine Magazine, The Oprah Magazine, Good Morning America and The Today Show.Jill’s closed over $22 Million in real estate sales, licensed in New York and Texas. Jill uses her entire background now as a high-level consultant for companies who want to create a 5-star customer experience.Connect with Jill at https://www.jillraff.com/Grab your copy of the CX Checklist and learn how to easily increase revenue with intentional client satisfaction.https://www.jillraff.com/cxchecklist/Subscribe to Jill Raff on YouTubehttps://www.youtube.com/watch?v=_gTS8VU-EWk See acast.com/privacy for privacy and opt-out information.

27mins

11 Nov 2019

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Interview with Jill Raff

Breakfast Leadership Show

With over 30 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates their over 37,800 stores. Jill followed her dream to be a Fashion Designer taking her to work in New York, Italy and Hong Kong. She's fluent in 5 languages, trained as a Chef at Le Cordon Bleu in Paris, France, became a top Food Stylist, and within the food industry, worked with brands like Harrods, Michelin Starred Ristorante Guido, Godiva, Food and Wine Magazine, The Oprah Magazine, Good Morning America, and The Today Show. Jill’s closed over $23 Million in real estate sales, licensed in New York and Texas. Jill uses her entire background now as a high-level consultant for companies who want to create a 5-star customer experience. JillRaff.com

40mins

28 Oct 2019

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955 Jill Raff: The Celebrity Customer Experience

The Nice Guys on Business

With over 30 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates their over 37,800 stores. Jill followed her dream to be a Fashion Designer taking her to work in New York, Italy and Hong Kong. She's fluent in 5 languages, trained as a Chef at Le Cordon Bleu in Paris, France, became a top Food Stylist, and within the food industry, worked with brands like Harrods, Michelin Starred Ristorante Guido, Godiva, Food and Wine Magazine, The Oprah Magazine, Good Morning America, and The Today Show. Jill’s closed over $22 Million in real estate sales, licensed in New York and Texas. Jill uses her entire background now as a high-level consultant for companies who want to create a 5-star customer experience.   Connect with Jill Raff: Download Your Free CX Gift: www.jillraff.com/CXChecklist  Join The Jill Raff Group "CX Community" - https://thejillraffgroup.slack.com    Nice Sponsors: Get your free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift Check out the "Entrepreneur’s Toolkit" Giveaway   Reach The Nice Guys Here: Doug- @DJDoug Strickland- @NiceGuyonBiz   Nice Links: Subscribe to the Podcast Niceguysonbusiness.com TurnkeyPodcast.com - You're the expert. Your podcast will prove it. Podcast Production, Concept to Launch   Book Doug and/or Strick as a speaker at your upcoming event. Amazon #1 Best selling book Nice Guys Finish First. Doug's Business Building Bootcamp (10 Module Course)   Nice Survey: Take our short survey so The Nice Guys know what you like.     Partner Links: Amazon.com: Click before buying anything. Help support the podcast. Acuity Scheduling: Stop wasting time going back and forth scheduling appointments   Promise Statement: To provide an experience that is entertaining and adds value to your life.   Never underestimate the Power of Nice.

26mins

14 Aug 2019

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474 Jill Raff, CX Strategist, Transforming Transactions Into Interactions

Inspired Conversations with Amy Schuber

With over 25 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates over 36,000 stores. Jill followed her dream to be a Fashion Designer taking her to work in New York, Italy and Hong Kong. She's fluent in 5 languages, trained as a Chef at Le Cordon Bleu in Paris, France, became a top Food Stylist, and within the food industry, worked with brands like Harrods, Godiva, Food and Wine Magazine, The Oprah Magazine, and The Today Show. Licensed in New York and Texas, Jill’s closed over $22 Million in real estate sales. Jill uses her entire background now as a high-level consultant for companies who want to create a 5-star customer experience. Jill and Amy talk about increasing profits through customer service and building rapport with clients. What people are missing in the customer service experience and creating company cultures to create greater success for everyone involved. Learn. Create. Thrive. www.InspiredConversations.net www.AmySchuber.com

36mins

16 Jul 2019

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Jill Raff of The Jill Raff Group

Let's Do Influencing

I Hope you enjoy our new episode with Jill Raff, CX Strategist, and founder of the Jill Raff Group. Learn more about your ad choices. Visit megaphone.fm/adchoices

22mins

5 Jul 2019

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