Michel Feaster, CEO at Usermind, Nick Mehta, CEO at Gainsight, and Mike Volpe, CEO at Lola.com
B2B Category Creators with Gil Allouche
In our sixth episode, Gil Allouche talks category creation with three B2B pioneers who changed the game when it comes to customer success, inbound marketing, and journey orchestration. Panelists for this episode include Michel Feaster, CEO of Usermind and instrumental in creating the Journey Orchestration category, Nick Mehta, CEO of Gainsight and the primary creator behind the customer success management software category, and Mike Volpe, CEO of Lola.com and CMO of Hubspot from 2007 to 2015, who was responsible for bringing the term "inbound marketing" into the mainstream. You'll walk away from this episode with an understanding of what to do when the market finally starts converging to validate your product, why sincerity and vulnerability are some of your most powerful tools as an evangelist, and how Gainsight's early investment in CS leaders shaped how tech companies approach customer relationships today. BONUS! Mike Volpe recalls why the county fair might not have been the best location for a first date, and Michel recounts how she inadvertently made a unique impression on the CEO within her first three weeks working at Mercury Interactive.
Mike Volpe of Lola: We never thought of quitting even after losing 97% of Revenue due to COVID-19
One on One Interviews
I’ve known Mike Volpe for well over a decade, going back to his days as HubSpot’s first chief marketing officer. And I’ve spoken with him a few times over the years for the series, the last time being when he became the new CEO of Lola.com a little over two years ago. As a refresher, Lola.com is focused on making business travel easier for the travel manager and the traveler.Being that business, it’s not surprising that the pandemic has had a major negative impact on Lola. But even that would be an understatement as the company lost 97% of its revenue when travel basically came to a screeching halt overnight at the beginning of the Covid-19 shutdown. 97%! Knowing the industry that he was in, I remember checking in on Mike at the onset of the pandemic via email. He told me that I should check back in a couple of months because they were working on a plan. And roughly five months later, Lola just announced a new service offering called Lola Spend, that helps companies to track expenses and manage spending. And the new offering was actually in part a collaborative effort from the same Lola customers who stopped traveling.
After spending more than a decade in finance, Mike changed course entirely in his professional career and became a freelance journalist.Since 2009, he's been published both locally in Chicago in newspapers and magazines like New City, Times of Northwest Indiana, Inside Booster, Welles Park Bulldog, Chicago Reader, and Chicago Heights Patch.He's also expanded into national stories. On the national level, his work has been published in such places as the Daily Caller, WND, Counter Punch, Crime Magazine, the Southern Christian Leadership Conference Newsletter, Front Page Magazine, and Big Government.In 2009, Mike's expose of Dr. Anna Chacko led in part to her termination from the Pittsburgh VA. His expose of Dr. Chacko also received coverage in the Pittsburgh Tribune as well as the radiology website, Aunt Minnie.In October 2012, Mike published his first book entitled "Prosecutors Gone Wild: The Inside Story of the Trial of Chuck Panici, John Gliottoni, and Louise Marshall."In 1993, once powerful City of Chicago Heights mayor, Chuck Panici, was convicted, along with co-defendants John Gliottoni and Louise Marshall, of a number of corruption related charges, including RICO charges.This book revisits that trial and exposes the corruption perpetrated on the court. The book proves that all three defendants were innocent and victims of a grand conspiracy perpetrated by ambitious prosecutors and desperate criminals. His second book The Definitive Dossier of PTSD in Whistleblowers was published in February 2013 and his third book Bullied to Death was published in August 2015.https://theeprovocateur.blogspot.com/2020/09/judge-uses-arbitrary-and-capricious.html https://www.twitter.com/mikevolpe https://www.twitter.com/ontheroadwithJ3 https://www.instagram.com/ontheroadwithjimandcasey
Investigative Journalist Mike Volpe is On The Road with Jim & Casey #57
On The Road with Jim & Casey
After spending a decade in finance, Michael Volpe has been a freelance investigative journalist since 2009. His work has been published locally in the Chicago Reader, Chicago Crusader, Chicago Heights Patch, and New City. Nationally, Volpe’s work has appeared in a wide variety of publications including the Washington Examiner, the Daily Caller, Crime Magazine, the Southern Christian Leadership Conference Newsletter, and Counter Punch. Volpe has been recognized by whistleblowers as leading the charge in getting their stories out. His first book Prosecutors Gone Wild was published in October 2012, his second book The Definitive Dossier of PTSD in Whistleblowers was published in February 2013 and his third book Bullied to Death was published in August 2015.https://www.facebook.com/michael.volpe.560 https://twitter.com/mikevolpe https://www.amazon.com/Bullied-Death-Mackneys-Kafkaesque-Divorce-ebook/dp/B0149ERBBI https://www.facebook.com/ontheroadwithjimandcasey https://www.instagram.com/ontheroadwithjimandcasey https://www.instagram.com/guitaristjimbo https://www.instagram.com/caseyschearer80 https://www.twitter.com/ontheroadwithj3 https://www.twitter.com/caseyschearer80 https://www.twitter.com/guitaristjimbo
Building Brand Awareness and Defining Your Goals with Lola.com's Mike Volpe
The Casted Podcast
Today’s conversation is with Mike Volpe, Chief Executive Officer at Lola.com, and host of The Agile Operations podcast. Before Lola.com, Mike Volpe was the Chief Marketing Officer at HubSpot and Chief Marketing Officer at Cybereason. While there, he started The Growth Show to create brand awareness among c-level executives Throughout his career, podcasting has always an important part of his marketing puzzle, even now as CEO. He believes in the power of audio and video as a marketing tool that can build a community and make a better brand impression. For Mike, podcasting is a different way to reach his audience, establish a deeper connection, and add personality to the brand.Hear about how to define your goals and use podcasting as a tactic to build awareness for your brand in today's conversation.Key Takeaways:🧑🏾🤝🧑🏽 7:28-9:31: How audio and video can make a better brand impression and build a community🌱 11:24-13:15: Why Mike started The Growth Show podcast at HubSpot🎙 13:36-14:03: Using podcasting as a different way to reach your audience🔗 15:42-16:59: Trying to connect with new audiences by creating a podcast for them🗣 17:31-18:25: How to create an interesting podcast even if the subject matter seems boring📈 19:32-22:46: Thinking about metrics as the investment behind your brand🧑💻 22:58-24:06: Defining your purpose and goal and how to use podcasting as a tactic💡 25:18-26:19: Accomplishing multiple goals by having multiple showsRelated Resources:Mike’s LinkedIn: https://www.linkedin.com/in/mikevolpe/ Lola.com’s website: https://www.lola.com/The Agile Operations Podcast: https://agileoperations.org/
Episode 015: Corporate Travel Platforms with Mike Volpe
The SaaS CX Show
Today, I’m speaking with Mike Volpe, CEO of Lola.com, a corporate travel platform that has been making big waves within the industry. We discuss how Lola has become such a beloved program and how their success can help businesses create better travel packages for employees.Mike Volpe is the CEO of Lola.com, the corporate travel SaaS platform. Mike is well-known and active in the Boston SaaS and startup communities as a member of the board of directors of Validity and Privy, and as an angel investor in more than 40 startups.
Building a Healthy Sales Culture in Your Company, with Mike Volpe, Episode #137
The Modern Selling Podcast
Subscribe to Modern Selling on the App of Your Choice! Building a healthy sales culture is becoming more and more important in the modern selling context. It impacts everything from career paths and the success of team members to retention and churn to recruitment and even to landing big deals. This conversation touches on many of the things sales leaders need to consider when it comes to building a successful team culture within their organizations. The main point is this: the healthier your team culture, the more powerful your organization will be across the board. Join me and my guest, Mike Volpe, CEO of Lola.com for this episode of #ModernSelling. This episode is sponsored by XANT, the enterprise leader in sales engagement. Xant has authored the Definitive Guide to Sales Cadence. Get your copy at www.SalesCadenceGuide.com Building A Healthy Sales Culture Includes Clear Career Paths One of the things I love about the way leadership at Lola.com has boosted the morale of their team is that they outline clear qualifications for advancement. This especially applies to their sales and software engineering teams (the two largest teams within the company). They want to make it simple for all team members to understand the skills, experience, and competencies they need to possess in order to move into the next position on their career journey. Similarly, the path to moving into leadership within those departments is clearly defined. That way, those with the drive and motivation to excel have clear goals and a destination in mind. But Mike makes it clear that the leadership team should not feel responsible to hold the hands of those who need to grow or who seek to be promoted. Instead, they should encourage continuous development but leave it to the individual team member to own their career and take responsibility for their personal advancement. Healthier Culture Can Slow Team Member Churn There are many reasons team members leave a company. However, sales seems to have a higher than average turnover rate. Why? I asked Mike to share his insights and he provided a handful of helpful observations: Team members sometimes leave because they are not a fit with the culture of the company. Some are impatient with the long road to success and think jumping to a different team might shorten the process. At times, leadership is lax in providing clear guidelines for success and advancement. If team culture is poor, we can’t expect team members to feel enthusiastic about staying. Mike has years of experience both as a manager, and now as CEO of Lola.com. He’s seen and experienced the challenges of building a healthy sales culture. Listen to learn how you can be instrumental in improving the culture of your organization. Remote Team Members Require New Approaches To Building A Sales Culture Relationships are never easy but are easier to manage when you work in the same office. That means the advent of remote work and remote teams adds a layer of complexity to the cultivation of healthy team cultures. Our team here at Vengreso is 100% remote so we’ve experienced our share of challenges when it comes to this issue. Mike says that we have to work extra hard at creating and finding ways to connect team members to each other, even across departments and disciplines within the organization. We discuss how chat tools, video conferencing, leading by example, and creative onboarding techniques can be utilized to build a thriving team culture in spite of distance and geography. Inclusion And Diversity Figure Heavily Into Company Culture Modern selling requires an awareness of modern-day issues. Therefore, leaders must recognize the importance of diversity and inclusion to make them a top priority. Mike points out that intentionality in this area enables a company to be more successful in many areas, including recruitment and hiring, retention, leadership, and even landing multi-million dollar deals. Listen to hear how one company lost a record-setting contract solely because the company’s leaders had not paid enough attention to the issue of inclusion and diversity. You'll also receive Mike’s advice on how you can be instrumental in making your team culture a more welcoming and affirming place for all people. This episode is sponsored by XANT, the enterprise leader in sales engagement. Xant has authored the Definitive Guide to Sales Cadence. Get your copy at www.SalesCadenceGuide.com Outline of This Episode [2:45] Mike Volpe’s experience and background that’s led him into sales leadership [8:35 ] The preparation for your future sales career may require years of experience [10:33] Some of the reasons for team turnover in the sales profession [12:05] Many companies are doing more to map out a sales career progression [17:08] Encouraging team members to own their own growth [25:53] Culture and the integration of digital and remote teams [37:30] The vital necessity of creating a diverse and inclusion oriented company culture Resources Mentioned Mike Volpe on LinkedIn Mike on Twitter: @MVolpe www.Lola.com- where Mike serves as CEO Mike’s all-time favorite movie: The Terminator SolidWorks Hubspot Meeting Owl - video conferencing tool Modern Marketing Engine Podcast - Bernie Borges Connect with Mario! www.vengreso.com On Facebook On Twitter On YouTube On LinkedIn Subscribe to Modern Selling on the App of Your Choice!
Episode #1: Paul English and Mike Volpe of Lola.com
The Uncovered Podcast
Episode Summary: Our Boston founders series kicks off with guests Paul English, Cofounder and CTO of Lola.com and Mike Volpe, CEO of Lola.com. Hosts Rob May and Matt Hayes visit Lola’s headquarters in Boston to learn more about the founding of Lola (Paul’s 5th company to date), and how Mike and Paul's different work styles provide a well-balanced leadership approach. Uncovered in this episode: Fun facts most people don't know about Paul and Mike Why Paul English transitioned from CEO to CTO and how they made it a smooth and successful transition for the Lola team Hiring at Lola.com; making it fun to come to work; and building a culture around collaboration and learningWhy vulnerability is important to discuss and how implementing one simple practice has helped both Paul and Mike drive stronger managerial relationships List of resources mentioned in episode: Hiring Religion by Paul English: http://paulenglish.com/hiring.htmlLearn more on Lola: http://www.lola.comAbout Mike Volpe: Mike Volpe is the CEO at Lola.com, the corporate travel SaaS platform that helps companies stop wasting time and start saving money on their business travel program. He has been asked to speak at numerous conferences on sales, marketing and growth, as well as people operations, leadership, hiring and culture and is a strong advocate for building great teams with a wide range of talent.Previously Mike was CMO at Cybereason, a cybersecurity SaaS company, where he helped the company increase its sales pipeline by 650% in a single year and grow revenue by five times during his tenure. He was also part of the founding team at HubSpot, where he spent eight years growing the company from five people to over 1,000 employees, $175m in revenue, and a successful IPO.Mike is well-known and active in the Boston SaaS and startup communities as a member of the board of directors of Validity and Privy, and as an angel investor in more than 30 startups. He holds an MBA from the MIT Sloan School of Management and a BA from Bowdoin College. Check him out on Twitter, LinkedIn, and Instagram.About Paul English: Paul English is the CTO and co-founder of Lola.com, where he oversees product strategy, definition, design, and development, working closely with customers to make sure that Lola’s newest features are well received by users, and that they become “must haves” not “nice to have”. He also makes sure Lola’s products are innovative, fast, and beautiful with the objective of completely shattering the soul-sucking experience today’s business travelers must endure when planning travel.Paul was previously the CTO and co-founder of Kayak (took public then sold to Priceline), and he also co-founded GetHuman (ongoing), Boston Light (sold to Intuit), and Intermute (sold to Trend Micro). Separately, Paul is an investor in dozens of startups, and he sits on six nonprofit boards. You can read more about Paul at PaulEnglish.com.