Director of the Design Centre at IAG Harriet Wakelam on embedding Design Thinking and creating plausible futures to sustain your business
The Corporate Innovator
Harriet is a leader in Design Thinking implementation at scale, and has previously held senior Design and CX roles at Sensis, NAB, Aus Post and Medibank, as well as having been a board member for the Service Design Network. In this episode, Harriet talks how to implement design from scratch, along with how to integrate customer journey mapping and decision-making tools as well as future-proofing your business through design.
VIVID IDEAS, Harriet Wakelam - Design in the Boardroom - Episode 28 - Better Future Podcast
Better Future Podcast - Made for People - Design in the Boardroom
In this episode Mark and Harriet explore how a design practice fits into a corporation - How it supports its strategic goals and how it delivers outcomes to accelerate organisational objectives and build capacity.Hosted by: Mark Bergin, Founder & CEO of DRIVENxDESIGNGuest: Harriet Wakelam, Director Design Centre at IAG