Top Takeaways:

• No matter what you’re selling, there will always be certain conditions of satisfaction. These will vary from situation to situation, but the basic underlying principle will always be the same: Does it meet the customers’ expectations? 
• Get in the habit of having frank, transparent conversations with your customers. Communication is key! 
• Customer service is all about engagement. That’s what people crave more than ever. 
• Packaging is important and includes more than just what’s on the outside of a product. It could include word choice and tone or mode of delivery. Make sure the packaging is an accurate and positive representation of your brand identity. 
• While packaging is important, it isn’t everything. The product still needs to do what it’s supposed to do and meet customer expectations. 
• Customer service has always been about relationships and engagement. The number of followers you have on social media, for instance, doesn’t matter if those followers don’t have a relationship with you and aren’t truly engaged. 
• Look for the people who are so fully engaged with you that they’ve become your biggest fans. Those people will organically drive more connections for you by telling their friends and family about you and the experience you provide. 
• Your best innovations and insights can come directly from your engaged customers.  
• Customer complaints can provide valuable information on how you can improve your products and services. 
• Leaders and managers need to get on the front line and have discussions with customers to gain an accurate view of what’s happening within their company. 
• Define and identify your “dream customer.” Recognize you can’t please everybody, but this will help you focus your company vision. 

Quote:

“Every executive should be the most strategic person in the room. You can’t necessarily be the smartest person in the room, but you can become the most strategic through education, motivation, inspiration and the chance for a little monetization.” 

About:

Jeffrey Hayzlett is a global business celebrity, speaker, bestselling author, primetime TV host and podcast host. He is the Chairman of C-Suite Network, home of the world’s most trusted network of C-Suite leaders. 

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Jeffrey Hayzlett is a primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives on C-Suite TV, and business podcast host The HERO Factor Podcast on C-Suite Radio. He is a global business celebrity, speaker, best-selling author, and Chairman of C-Suite Network, home of the world’s most trusted network of C-Suite leaders. Hayzlett is a well-traveled public speaker, former Fortune 100 CMO, and author of numerous best-selling business books including: The Hero Factor; How Great Leaders Transform Organizations and Create Winning Cultures, Think Big, Act Bigger: The Rewards of Being Relentless,Running the Gauntlet and The Mirror Test. Hayzlett is one of the most compelling figures in business today and is in five business hall of fames including Speaker Hall of Fame, Sales and Marketing Executives, Business Marketing Hall of Fame, Direct Marketing Hall of Fame, and the Industry Award of Distinction from the National Association of Quick Printers. 

As a leading business expert, Hayzlett is frequently cited in Forbes, SUCCESS, Mashable, Marketing Week and Chief Executive, among many others. He shares his executive insight and commentary on television networks like Bloomberg, MSNBC, Fox Business, and C-Suite TV. Hayzlett is a former Bloomberg contributing editor and primetime host, and has appeared as a guest celebrity judge on NBC’s Celebrity Apprentice with Donald Trump for three seasons. He is a turnaround architect of the highest order, a maverick marketer and c-suite executive who delivers scalable campaigns, embraces traditional modes of customer engagement, and possesses a remarkable cachet of mentorship, corporate governance, and brand building.

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Exceed conditions of satisfaction. Jeffrey Hayzlett is a best selling author, host of the All Business Podcast, and CEO of the C-Suite Network who helps you exceed conditions of satisfaction. In today’s episode, Hayzlett shares why picking a side is a good thing, how to pick the best person for the job, and that Real Leaders are those who get sh*t done.

Watch on Crowdcast: https://www.crowdcast.io/e/jeffrey-hayzlett

On today’s episode of 22 Motivational Minutes, Jeffrey Hayzlett shares how he has adapted his business during the pandemic to create an engaging, interactive experience. Listen in as Marlo and Jeffrey discuss change vs. pivot, making your services “travel well”, and whether or not resiliency can be taught.

Jeffrey Hayzlett is a primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives on C-Suite TV, and business podcast host of All Business with Jeffrey Hayzlett on C-Suite Radio.

He is a global business celebrity, speaker, best-selling author, and Chairman of C-Suite Network, home of the world’s most trusted network of C-Suite leaders. Hayzlett is a well-traveled public speaker, former Fortune 100 CMO, and author of three best-selling business books: The Hero Factor, Think Big, Act Bigger: The Rewards of Being Relentless, Running the Gauntlet and The Mirror Test.

You can connect with Jeffrey via LinkedIn: https://www.linkedin.com/in/hayzlett/

_______________________

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Jeffrey Hayzlett

Primetime TV & Podcast Host, Keynote Speaker, Best-Selling Author and Global Business Celebrity

Jeffrey Hayzlett is a primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives on C-Suite TV, and business podcast host The HERO Factor Podcast on C-Suite Radio. He is a global business celebrity, speaker, best-selling author, and Chairman of C-Suite Network, home of the world’s most trusted network of C-Suite leaders. Hayzlett is a well-traveled public speaker, former Fortune 100 CMO, and author of numerous best-selling business books including: The Hero Factor; How Great Leaders Transform Organizations and Create Winning Cultures, Think Big, Act Bigger: The Rewards of Being Relentless, Running the Gauntlet and The Mirror Test. Hayzlett is one of the most compelling figures in business today and is in five business hall of fames including Speaker Hall of Fame, Sales and Marketing Executives, Business Marketing Hall of Fame, Direct Marketing Hall of Fame, and the Industry Award of Distinction from the National Association of Quick Printers.  

As a leading business expert, Hayzlett is frequently cited in Forbes, SUCCESS, Mashable, Marketing Week and Chief Executive, among many others. He shares his executive insight and commentary on television networks like Bloomberg, MSNBC, Fox Business, and C-Suite TV. Hayzlett is a former Bloomberg contributing editor and primetime host, and has appeared as a guest celebrity judge on NBC’s Celebrity Apprentice with Donald Trump for three seasons. He is a turnaround architect of the highest order, a maverick marketer and c-suite executive who delivers scalable campaigns, embraces traditional modes of customer engagement, and possesses a remarkable cachet of mentorship, corporate governance, and brand building.

www.hayzlett.com

Learn more about your ad choices. Visit megaphone.fm/adchoices

Jeffrey Hayzlett is a turnaround architect of the highest order, a maverick marketer and c-suite executive who delivers scalable campaigns, embraces traditional modes of customer engagement, and possesses a remarkable cachet of mentorship, corporate governance, and brand building.

He shares his executive insight and commentary on television networks like Bloomberg, MSNBC, Fox Business, and C-Suite TV.

Jeff is a former Bloomberg contributing editor and prime-time host, and has appeared as a guest celebrity judge on NBC’s Celebrity Apprentice with Donald Trump for three seasons.

He takes us on his c-suite journey from the USA to Australia with companies like SNAP and KODAK.

His message isn't about helping you become the most smartest person in the room, but to help you become the most strategic person in the room using the philosophy of relevancy, reach and reciprocity.

So sit back and relax and get ready to take notes on this one!

ABOUT:

JEFFREY HAYZLETT - Prime-time TV & Podcast Host, Keynote Speaker, Best-Selling Author and Global Business Celebrity

A prime-time television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives on C-Suite TV, and business podcast host of All Business with Jeffrey Hayzlett on C-Suite Radio.

He is a global business celebrity, speaker, best-selling author, and Chairman and CEO of C-Suite Network, home of the world’s most trusted network of C-Suite leaders.

Hayzlett is a well-traveled public speaker, former Fortune 100 CMO, and author of four best-selling business books: Think Big, Act Bigger: The Rewards of Being Relentless, Running the Gauntlet, The Mirror Test and The Hero Factor: How Great Leaders Transform Organizations and Create Winning Cultures.

Hayzlett is one of the most compelling figures in business today and an inductee into the National Speakers Association’s Speaker Hall of Fame. As a leading business expert, Hayzlett is frequently cited in Forbes, SUCCESS, Mashable, Marketing Week and Chief Executive, among many others.

Learn more about your ad choices. Visit megaphone.fm/adchoices

Have you ever wondered how your business can be special? How you can stand out in the market place, for your staff, for your clients? I am excited to have Jeffrey Hayzlett back on the show today to take us to this special place of more impact and of becoming a Hero Business. Jeffrey has bought & sold over 250 businesses in his lifetime & billions of dollars in transactions. He often reinvented himself into a Hall of Fame speaker, a Fortune 100 CMO, a TV personality, a podcaster, best-selling author, and entrepreneur. 

Jeffrey Hayzlett has bought & sold over 250 businesses in his lifetime & billions of dollars in transactions. He reinvented himself often into a Hall of Fame speaker, a Fortune 100 CMO, a TV personality, a podcaster, best-selling author, and entrepreneur. In today's episode, Jeffery talks about your brand, how to show up in a bigger way for more impact, and what you can do to grow your business fast. 

Jeffrey Hayzlett is the Chairman and CEO of the C-Suite Network. A global business celebrity, hall of fame speaker, and best-selling author.

Jeffrey shares his path on becoming a leader and the lessons he learned along the way. You cannot be a thought leader unless you have naysayers and haters challenging you. You have to be resilient, be relentless but also be mindful: Go, Go, Go, but then Pause, Pause, Pause.

Listen to Jeffrey to see for yourself why he is a unique leader who makes all boats rise from his very presence.

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