Russ Murphy's guest appearances

Russ Murphy

Experience Life Audio Podcast

The Agile Contact Centre Podcast

Making It Happen TV

Justin Atkins

Victoria Lee

Jackie Cox

Melanie Walker

Jim Elliot

Becky Wright

Jody Miller

Corey Frizzell

Doug Anderson

Susie McEntire

Wesley Brainard

Jana Jae

Chris Hester

Sergius Paulus

Joy Jitsu

OwlTail

In this episode we talk to Russ Murphy, the Director of Regional Service Centres at Service NSW.  Russ was a member of the team that began the transformation journey at Service NSW back in 2013. He shares the trials and tribulations of his leadership career and the approach they took from the early days of the very first service centre pilot to centralising services into their contact centres.  Service NSW makes it easier to access government services for people and businesses across NSW. Service NSW is a NSW Government executive agency that joined the Department of Customer Service on 1 July 2019. We deliver world-class one-stop-shop services for customers, businesses and our partner agencies About us: This podcast is brought to you by The Agile Contact Centre. Stories, tips and practices that will help you create memorable experiences for your people and customers. We do this because our mission is to reinvent to contact centre by building adaptive teams who are ready for any challenge. Please follow, rate and review. We appreciate all your support. Check us out here: https://www.theagilecontactcentre.com.au Please follow us on LinkedIn

In this episode we talk to Russ Murphy, the Director of Regional Service Centres at Service NSW.  Russ was a member of the team that began the transformation journey at Service NSW back in 2013. He shares the trials and tribulations of his leadership career and the approach they took from the early days of the very first service centre pilot to centralising services into their contact centres. Service NSW makes it easier to access government services for people and businesses across NSW. Service NSW is a NSW Government executive agency that joined the Department of Customer Service on 1 July 2019. We deliver world-class one-stop-shop services for customers, businesses and our partner agencies About us: This podcast is brought to you by The Agile Contact Centre. Stories, tips and practices that will help you create memorable experiences for your people and customers. We do this because our mission is to reinvent to contact centre by building adaptive teams who are ready for any challenge. Please follow, rate and review. We appreciate all your support. Check us out here: <a href="https://www.theagilecontactcentre.com.au/" rel="nofollow" target="_blank">https://www.theagilecontactcentre.com.au</a> Please follow us on <a href="https://www.linkedin.com/company/17897354" rel="nofollow" target="_blank">LinkedIn</a>