Hui Wu Curtis's guest appearances

Hui Wu Curtis

CX Network

CCW Digital: A Customer Service Online Platform

Brian Johnson

Harley Davidson

Alexis Smith

Laura Evans

Jeff Allison

Shep Hyken

Jim White

James Potter

MICHAEL LEVITT

Chris Dotson

Mark Beaumont

Beju Shah

Jamie Campbell

Margot Dear

Nick Muir

OwlTail

General Manager for Customer Service Operations in Strategy with Arizona Public Service, Hui Wu Curtis joins us and shares her shift from hospitality to energy was actually seamless in that the organization knew it was time to focus on CX. Of course many organizations across myriad industries have realized that CX must now be a focus. Hui then takes us through an example of rallying hundreds of thousands of people around CX through ensuring that everything an organization does is focused on a benefit for the employees or the customers.

Ep.61: Hui Wu Curtis