Craig McVoy's guest appearances

Craig McVoy

Amazing Business Radio

ERUPT

Michael Bungay Stanier

Daniel Ramsey

Sarah Petty

Marc Elliot

John Ruhlin

Augie Ray

Paul Murphy

Jesse Cole

Danny Meyer

John Jantsch

Michael Redbord

Ali Rayl

Horst Schulze

Juliet Funt

Peter Shankman

OwlTail

How any sized business can create customer experience and loyalty.Shep Hyken sits down with Craig McVoy, founder and Chief Experience Officer at Beyond Brand. They discussed Craig’s new book Beyond Brand, the seven customer experience principles every business must follow and the questions you must ask if you want your brand to compete in 2018 and beyond.TOP TAKEAWAYS:•McVoy shares his proven methodology that can help any business, regardless of size, improve their profitability and audience happiness.Not being a big conglomerate or brand shouldn’t stop you from delivering a great experience.•In the omni-channel world we live in, great customer experience is more than just great service on the phone or in store. The experience is an end-to-end feeling the customer has across all touchpoints and channels across the journey.•McVoy states that you cannot deliver a sub-par employee experience and expect your staff to deliver your customers a great experience.86% of customers say they want to have a meaningful relationship with brands they use. However, 74% of those people said they couldn’t care less if those brands fell of the face of the earth tomorrow.•There are three audiences that brands must be aware of if they want to improve brand loyalty.    •Employees - People who work for your brand.    •Customers - People who’ve spent money on your product or service.    •Community - People who know about your brand, but aren’t an employee or a customer (and have an opinion about you).ABOUT:Craig McVoy is the co-founder and Chief Experience Officer at Beyond Brand. Before Beyond Brand, he spent 25 years helping brands like BMW and Mercedes deliver a better experience to both customers and employees. Currently, while consulting with dozens of brands, he is writing a book titled, Beyond Brand - Why it's the experience that causes people to fall in love with the brand.Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

How any sized business can create customer experience and loyalty. Shep Hyken sits down with Craig McVoy, founder and Chief Experience Officer at Beyond Brand. They discussed Craig’s new book Beyond Brand, the seven customer experience principles every business must follow and the questions you must ask if you want your brand to compete in 2018 and beyond. TOP TAKEAWAYS: •McVoy shares his proven methodology that can help any business, regardless of size, improve their profitability and audience happiness. Not being a big conglomerate or brand shouldn’t stop you from delivering a great experience. •In the omni-channel world we live in, great customer experience is more than just great service on the phone or in store. The experience is an end-to-end feeling the customer has across all touchpoints and channels across the journey. •McVoy states that you cannot deliver a sub-par employee experience and expect your staff to deliver your customers a great experience. 86% of customers say they want to have a meaningful relationship with brands they use. However, 74% of those people said they couldn’t care less if those brands fell of the face of the earth tomorrow. •There are three audiences that brands must be aware of if they want to improve brand loyalty. •Employees - People who work for your brand. •Customers - People who’ve spent money on your product or service. •Community - People who know about your brand, but aren’t an employee or a customer (and have an opinion about you). ABOUT: Craig McVoy is the co-founder and Chief Experience Officer at Beyond Brand. Before Beyond Brand, he spent 25 years helping brands like BMW and Mercedes deliver a better experience to both customers and employees. Currently, while consulting with dozens of brands, he is writing a book titled, Beyond Brand - Why it's the experience that causes people to fall in love with the brand. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

The Holy Grail Of Customer Experience - Featuring Guest Craig McVoy

What does Customer Experience actually involve?Our ninth episode on The BTN Podcast is with Craig McVoy, Founder of Consort, on the real meaning of customer experience. He talks through the different aspects of business that can often be conflated with customer experience; from Big Data to Marketing to Employee Experience. Craig looks at how these all link to customer experience to make a bigger subject than the parts that make up the whole.“Great employees will provide a great customer experience and they’ll do that because they care about the customer’s they’re serving, but it does start with their employee experience.”Visit Us: www.thebtn.tv/join Join the Conversation: https://www.linkedin.com/company/the-business-transformation-network/ Follow Us: https://twitter.com/TheBusinessTN

What does Customer Experience actually involve? Our ninth episode on The BTN Podcast is with Craig McVoy, Founder of Consort, on the real meaning of customer experience. He talks through the different aspects of business that can often be conflated with customer experience; from Big Data to Marketing to Employee Experience. Craig looks at how these all link to customer experience to make a bigger subject than the parts that make up the whole. “Great employees will provide a great customer experience and they’ll do that because they care about the customer’s they’re serving, but it does start with their employee experience.” Visit Us: <a href="http://www.thebtn.tv/join" rel="nofollow" target="_blank">www.thebtn.tv/join</a> Join the Conversation: <a href="https://www.linkedin.com/company/the-business-transformation-network/" rel="nofollow" target="_blank">https://www.linkedin.com/company/the-business-transformation-network/</a> Follow Us: <a href="https://twitter.com/TheBusinessTN" rel="nofollow" target="_blank">https://twitter.com/TheBusinessTN</a>

Customer Experience with Craig McVoy.