Bring humanity back to the workplace, with business marriage counsellor Remeny Armitage
BRAVE NEW GIRL
This week’s guest is Remeny Armitage co-founder of Brilliant and Human, focussing on bringing humanity back into business and helping turn clients into advocates. She is often called the marriage counsellor of business, building long-lasting relationships between businesses and their clients, that are based on a strong foundation of trust.Lou and Rememy discuss - the turmoil businesses have been thrown into in the last 18 months, with everyone working from home, how have business owners managed to hold all relationships to together.- How agencies are a notorious hotbed of toxicity- what was her experience was and why she decided to leave that world leave that world. - How her business Brilliant and Human came about and what she does in her role as business ‘marriage counsellor’. - ‘People’ are often the hardest part of doing business- she offers some useful tools that businesses, big and small, can implement to help them create thriving relationships both between staff and with clients. - As we enter a more fluid age of work, she describes her vision for humanity in business?- Remeny describes her definition of Courage.Thanks Remeny for being an ambassador for humanity in business and for bridging the gap between the bottom line and the brilliance created from harmonious alliances and client advocacy. You can find out more about Remeny’s work on www.brilliantandhuman.com and follow her on Linkedin @Remeny Armitage RoyleJoin Lou on Linkedin, or sign up to her mailing list for her newsletter and a free bite-size short course on how to be a podcast guest. Follow her @brave_newgirl on Instagram and get her books Brave New Girl- How to be Fearless, and FEAR LESS on Amazon or Waterstones or Barnes & Noble. UK & US versions available.Lou is the founder of Silk Studios - the Podcast Guest Agency a podcast guest booking service https://silk-studios.co.ukMusic is licensed from Melody Loops Support the show (https://www.paypal.com/biz/fund?id=S7WVQQ2YC26RN)
Can It Be as Simple As Love, Not Fear? With Remeny Armitage & Greg Smith - #12
6 Star Business
On this episode we were very fortunate to have two guests who truly understand the importance of the human connection.We covered so many topics that every business owner should know about, and take heed of!In this conversation we got deep about being human, and even used the “L” word a few times.This really was a conversation with close friends and we could easily have been at a cafe or even settled around our dining room table. We could have kept going for hours.Here are some highlights:13:30 - you can only reach 6 stars if you proactively talk to your customers18:55 - why there are so many lost opportunities 21:44 - Greg’s experience of 5 star service27:32 - do we invest in client retention or finding new clients?30:28 - the 80/20 rule in marketing32:15 - is loyalty still a focus for businesses?40:41 - how do we remove fear from our interactions?42:15 - why the Beatles were right all along47:10 - the power of interviewing your clientsPLUS,Remeny shared some stories from her clients that are worth listening to - could this be you??!!Sit back and enjoy!Here is some information on both guests and where you can find them:Remeny ArmitageFounder & CEO, Brilliant and HumanI help agency owners and professional services proactively turn their clients into advocates. By listening to your clients, I can help you improve your client relationships and retention; whilst improving your marketing, services / products, teams and processes enabling you to increase your revenue and grow.W: www.brilliantandhuman.comLI: www.linkedin.com/in/remenyGreg SmithFounder & CEO, Send HandwrittenI believe that the answer to our planet’s challenges are predicated on healthy ‘connection’ & robust relationships. Every business has the power to change lives through its everyday business activities. On a fractured planet, my mission is to build meaningful relationships for mutual benefit.LI: linkedin.com/in/greg-smith-shwW: sendhandwritten.com.au The purpose of the Six Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews. We are here to lift businesses to create a better future. If you'd like to get in touch please contact us at firstname.lastname@example.orgYour hosts, Aveline & Pete
I am pleased to have Remeny Armitage from Brilliant and Human with me on the podcast today. Remeny's business interviews your clients to enable you to build stronger relationships and create client advocates. In this episode we talk about the process, the benefits and what you should start doing now (if you are not already). Time Stamp 1;45 How Remeny helps her clients 2:10 Insights into how you can better serve your clients 2:55 What are the typical themes you hear when you are getting feedback from your client’s clients. The 3 recurring themes 4:00 What is the impact you have on your clients by talking with their clients/ 5.38 It’s amazing what people will tell a stranger with no agenda. Clients are always happy to have the opportunity to give objective feedback that they know will be listened to 6:50 Example of a digital marketing agency that listened to their client feedback and made changes that resulted in a 40% increase in profits 7.27 What is the typical pain that an agency has when they reach out to you? Usually, client retention but what else? 09.05 Avoid adopting the utilities or mobile phone business model! 9.33 Understanding your niche and ideal target client: talk to clients to understand why they purchased from you – you might be surprised at their responses! 11:10 Ensure you understand why your clients stay with you and what they value from you. Also, understand what the bottlenecks are (e.g., is the owner the issue?) 12:00 How often should an agency get 360 feedback from their clients? Putting a client advocacy process in place 13:00 The risks of not seeking feedback from your clients regularly 14:00 When you win a new client it’s a great time to interview and understand and find out why they have bought from us 15:38 Learning about why you lost a pitch 18:40 Are you willing to hear and action the honest feedback you get from your clients? 19:40 Have you seen any changes between client and customer interaction during the strange year? 21:35 The importance of relationships and working in partnership with your clients 22:45 Final tips on retaining clients and making them into advocates 24:30 If you could go back in time and give your younger business self one piece of advice, what would it be? Remeny’s contact details Brilliant and human website Remeny's Linkedin profile Subscribe & Review Are you subscribed to my podcast yet? If you’re not, please do so to avoid missing out on any episodes! You can subscribe/follow on Apple, Spotify or directly from my website. I would be very grateful if you left me a review too as they will help other people to find my podcasts and it's also great to read your comments! Thanks so much.
Series 4, Episode 7: Turning clients into advocates, with Remeny Armitage
Addicted To Business
This episode is full of great value around customer service, going the extra mile and really understanding just what your clients really think about you, the services you provide and your existing working relationship.When it comes to turning clients into advocates and unlocking the potential within your existing client base few do it better than Remeny!
Happy Startup Member Spotlight - Remeny Armitage, cofounder of Brilliant and Human
The Happy Startup School
In this episode of the podcast we shine a light on one of our members, share their work and find out what it’s been like to be part of the Happy Startup School. If you’re launching a business for the first time and are looking for support and guidance during those initial uncertain months then check out our community at http://happystartups.co. We provide mentorship, masterclasses, training and networking to help you build your confidence and your business. Remeny Armitage’s superpower is making friends. She’s turned that superpower into a business and now helps other businesses grow by turning their existing clients into happy and loyal advocates. She knows that if you serve your clients better your profits increase. She started her journey of entrepreneurship over three years ago and during this conversation she shares how she’s grown in confidence and got more clarity about the value she offers. Through the community she’s become more focused and has been “building a fortress around her of really good people”. That’s enabled her to be more bold about her business. She does her work because it makes her happy and others happy. We’re thankful and proud to have her part of our tribe! Are you scared to talk to your clients? Get Remeny to do it. It may be the best thing you ever do.
Happy Startup Member Spotlight - Remeny Armitage, cofounder of Brilliant and Human
The Happy Entrepreneur Podcast
In this episode of the podcast we shine a light on one of our members, share their work and find out what it’s been like to be part of the Happy Startup School.If you’re launching a business for the first time and are looking for support and guidance during those initial uncertain months then check out our community at http://happystartups.co. We provide mentorship, masterclasses, training and networking to help you build your confidence and your business.Remeny Armitage’s superpower is making friends. She’s turned that superpower into a business and now helps other businesses grow by turning their existing clients into happy and loyal advocates. She knows that if you serve your clients better your profits increase.She started her journey of entrepreneurship over three years ago and during this conversation she shares how she’s grown in confidence and got more clarity about the value she offers.Through the community she’s become more focused and has been “building a fortress around her of really good people”. That’s enabled her to be more bold about her business.She does her work because it makes her happy and others happy. We’re thankful and proud to have her part of our tribe!Are you scared to talk to your clients? Get Remeny to do it. It may be the best thing you ever do.