Contact Centres Leadership And People With David Holmes
Business Problems Solved Podcast
In this episode Lee talks to David Holmes who has worked in Contact Centres and Customer Operations across Sales, Customer Service and Digital for some of the biggest companies in the UK, currently Operations Director at Cigna Healthcare. Lee and David chat about success and its definition, “harmonious friction”, the team leader role and how open mindedness can make the difference. KEY TAKEAWAYS Find the job that generates enthusiasm in you. Learn to enjoy challenges to your methods and thinking. Having an open mind and being willing to listen is important. There is only negative feedback or constructive negative feedback. Generally it is about something that needs improvement. Positive feedback is affirmation. Being a team leader is about being able to look forward to a destination and then planning on how to get there. It's ok to bring people outside of the business to be critical and challenging in a way that those inside are too invested to achieve. BEST MOMENTS ‘Just when you think you’ve seen it all, someone comes along and shows you something new.’ – David ‘What is it that excites you about what you do and why? I love working with people, Lee.’ – David ‘That “harmonious friction” generates my passion and I hope I never lose it’ – David ‘Let’s talk about your past actually. What is it that people saw in you to allow you to create this history?’ – Lee VALUABLE RESOURCES Business Problems Solved Podcast ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/See omnystudio.com/listener for privacy information.
#122 David Holmes - Director of Operations at Cigna is back for part 2
Get Out of Wrap - Contact Centre Chat
We had such a blast and had so much more to say when David finished his first appearance on GOOW we had to do a 2nd. In this one we talk about the transition from Team Leader to managing Team Leaders - amongst many other topics - get ready for interesting tangents ! --- Send in a voice message: https://anchor.fm/get-out-of-wrap/message
Carl Craig, Caribou, David Holmes, Sabres Of Paradise, Metro Area - by Andy Haworth, Chugger's 007
The Funk Assassin
Returning to the Chug this is a mix full of sweet tunage to get your Groove on to. In the mix there's some dreamy music by Carl Craig, Caribou, David Holmes, Sabres Of Paradise and Metro Area with the beginning of the Mix starting with a fine remix of Frankie Goes To Hollywood 'Welcome To The Pleasuredome'. We have another low slung groove of a mix put together with Love by @andyhaworthThere are more Electronic music sessions to come, Follow @thefunkassassin for all future mixes, there’s some fire on the way.For all past mixes click here ==> soundcloud.com/thefunkassassin/sets/the-andy-haworth-mix-sessionsInstagram: www.instagram.com/dj_andy_haworth/Spotify: open.spotify.com/user/g2fac3ls3k8e1ucxe4fqe7g89Facebook: www.facebook.com/djandyhaworth/
Ep. 31 Bahamas Fishing Trip with David Holmes and Norm Yackle pt. 2
Catch My Drift
In Episode 31 we are joined again by David Holmes and Norm Yackle for the second half of our trip to the Bahamas. We struggled finding bonefish with unideal tides, limited range with a motor that guzzled gas, and no poling capability. But in true DIY fashion we found a silver lining and set our sites on different salt water species. I got the total Bahamian outdoor experience when I was invited to tag along for a wild hog hunt with our host, Don. This was truly a trip to remember!
Ep. 30 Bahamas Fishing Trip with David Holmes and Norm Yackle pt. 1
Catch My Drift
In Episode 30 we are joined by David Holmes and Norm Yackle for the first half of our trip to the Bahamas. We set out in search of bonefish on the fly as well as other salt water species. Tag along for a unique DIY trip to a tropical fishing destination!
David Holmes has had a very interesting journey to his current role and shares this inspirational journey with us and also shares some great insights and observations along the way - an authentic, insightful, interesting guest and SME.--- Send in a voice message: https://anchor.fm/get-out-of-wrap/message
Be a Manager That Gets Things Done! | Manager Interview Insights with David Holmes #025
10X Managers Podcast - LIVE!
This week's leader is David Holmes, Director at Cigna. In this interview, he shares actionable insights around: A manager’s role is to ensure the execution and delivery of tasks 🚚 - Interview Timestamp: (0.28 -6.05) Create a psychologically safe environment to ensure optimum team performance 🦺 - Interview Timestamp: (6.00 - 14.00) How to lead people who have no clear personal or professional ambitions? ☝️ - Interview Timestamp: 20.00 -25.00 David’s framework on achieving success with regards to complex tasks ✔️ - Interview Timestamp: (25.59 - 30.47) How a Human-first approach can help you navigate the complex challenges of business 📍 - Interview Timestamp: (34.00-38.00) What do you do if you feel leaders or employees in your business are not responding to what you're doing? 📝 - Interview Timestamp: (39.00-43.00) To read a written summary of the critical lessons Kabir shares, download related resources and templates and join the community discussion, go to: https://visit.10xmanagers.com/David-Podcast--- Send in a voice message: https://anchor.fm/josh-gain4/message