E17- Going Bananas (With VP CS & People Ops at Swiftly, Maranda Dziekonski)
NPS I Love You: A Customer Success Podcast by Catalyst
Maranda Dziekonski is VP Customer Success & Operations at Switfly, and is on the governing council of the Customer Success Leadership Network, a community group and Slack team with 2400 CS leaders and counting! In this episode, Maranda and Ben discuss CS in the boardroom, building your personal brand, using Slack to manage customers, and some of the biggest mistakes they’ve both made at work.
Stopping Churn Isn’t Your Only Job w/ Maranda Dziekonski
Customer Success Leader
Stopping customer churn shouldn’t be a CS leader’s main concern. It should be a result of achieving more meaningful goals. In this episode of Customer Success Leaders, Maranda Dziekonski, VP of CS & People Ops at Swiftly, joins Eric to discuss… - Why CS leaders should be leveraging relationships they’ve built - How to be more than just a churn-stopper - How CS leaders can act as internal advocates for customers - Why advising has been so important to Maranda’s career Resources mentioned: - Catalyst’s Coaching Corner - Customer Success Leadership Network Slack channel For more info, check out customersuccessleader.com or send a message to email@example.com. To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.
07 - Career Paths in Customer Success - Maranda Dziekonski
Women in Customer Success Podcast
Today I'm talking to a remarkable Customer Experience leader - Maranda Dziekonski – currently Leading Customer Success and People Operations at Swiftly. She’s been named as top 100 Customer Success Strategist, 2018 & 2017 and through her thought leadership and speaking engagement, she’s continually inspiring generations of customer success professionals. Maranda is unlocking the world of possibilities for Customer Success professionals as we are talking about: - Career path and internal recognition - What to look for in your next employer - Trends in post-pandemic workplace My favourite learning is: 'A role that doesn't exist today could exist tomorrow, and you could be the one that creates it.'Connect with Maranda:- Linkedin https://www.linkedin.com/in/marandaanndziekonski/ - Twitter @marandasays - Instagram @marandasays For more information and conversation with amazing ladies, follow Women in Customer Success Podcast:- LinkedIn https://www.linkedin.com/company/womenincspodcast - Instagram @womenincspodcast - Website womenincspodcast.com
“What HR can learn from the Customer Success Role” with Maranda Dziekonski from Swiftly
Employee Cycle: Human Resources (HR) podcast about HR trends, HR tech & HR analytics
Listen to Maranda Dziekonski, VP of Customer Success and HR at Swiftly, discuss why the strategy of customer success and people success are more similar than you think. What you’ll learn from this episode: Why you should treat your employees like customers, and their job as the product they’re purchasing.Why you should perform cohort analysis on your workforce like it happens on the customer side.Why you should look at turnover int he buckets of preventable, non-preventable, and simply “bad fit”. How to find Maranda Dziekonski and Swiftly online: Maranda Dziekonski – LinkedInSwiftly – Website Music credits: Bensound About Employee Cycle: Employee Cycle is changing the way HR leaders use data, beginning with transforming their disconnected employee data into a user-friendly, centralized, and real-time People dashboard. This helps companies view, track and analyze their workforce data in one place to avoid risks, save costs, and ultimately increase their employee lifetime value.
Ep 74, Maranda Dziekonski, Switching Industries & the Role of Domain Expertise
Strikedeck Radio: Customer Success Live
Join Kristen Hayer in conversation with Maranda Dziekonski, the Vice President of Customer Success and People Operations at Swiftly as they talk about the ways to navigate shifting from one industry to another, and the role of domain expertise in learning a new industry.
In this episode of the Customer Strategy Podcast, I'm talking with Maranda Dziekonski, the VP of Customer Success and People Operations for Swiftly. With everything that is going on right now with the global pandemic, Miranda and I talked about the challenges and some strategies for handling engagement and renewal conversations with their customers. Neither Maranda nor I have a crystal ball and know how to handle this perfectly because frankly, this situation has never happened before.But it was really helpful to talk through some of the situations, permutations and ways that the team at Swiftly is engaging with their clients.Resources mentioned:Download the Customer Strategy Method Blueprint.What to do next:Click here to become a guest on the showApply to work with Nils
172 Maranda Dziekonski The Customer Success Career Matrix
Helping Sells Radio
What choice would you make? Hire someone with customer success experience but not industry experience. Hire someone with industry experience but no customer success experience. Or hire someone with neither. Of course, you’d hire someone with both. Or would you. Can you see the career matrix unfolding right here in front of you? We talk about this very trade off with Maranda Dziekonski, VP of customer success at Swiftly, board member of the Customer Success Leadership Network (CSLN), top 100 customer success influencer, and new advisor to the University of San Francisco MBA program. More about Maranda: Her website: https://littlesaasy.com/ On Linkedin: https://www.linkedin.com/in/marandaanndziekonski/ Get on the email list at helpingsells.substack.com
Here is the User Adoption Podcast interview with Maranda Dziekonski For more information, visit useradoptionpodcast.com You can follow the User Adoption Podcast on: Amazon Alexa Apple Podcasts Google Podcasts Radio.com RadioPublic Spotify Stitcher TuneIn You can find Maranda's website at https://littlesaasy.com/ Questions?