Brian Solis

Brands are in a position where they must exceed customer expectations even if the customer wasn’t expecting it. No brand is safe from the need to stay one step ahead of its customers – just think of Blockbuster and Nokia. In this episode, I have a great conversation with Brian Solis, the global innovation evangelist here at Salesforce. Brian is a world-renowned digital anthropologist, futurist, eight times bestselling author, and international keynote speaker. He has consistently been recognized as one of the world's leading voices in innovation, business transformation, and leadership for over two decades. Listen in to learn about the customer experience in a digital-first world and how brands can survive the changes and continually exceed their customers' expectations. Show Highlights: How customer expectations have changed How a digital-first world has changed people and continues to change people Why we must show our customers what’s possible Why you need to have a vision or end goal The relationship between digital and in-person shopping What is the pre-Metaverse, according to Brian What can brands do today that customers are not expecting Subscribe and Review We’d appreciate you subscribing to this podcast and leaving an Apple Podcasts review. Reviews help others discover and learn what Salesforce Commerce Cloud is all about. It only takes a second and helps us out a lot! Supporting Resources: briansolis.com Follow on Twitter Follow on LinkedIn If you're interested in learning more about Salesforce Commerce Cloud, please check out our page: https://www.salesforce.com/ca/products/commerce-cloud/overview/. *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

This week on DisrupTV, we interviewed Brian Solis, Global Innovation Evangelist at Salesforce & 8x Best-Selling Author, Keynote Speaker, Hamza Khan, Partner at McKinsey & Company, Mei Lin Fung, Co-Founder and Chair of People Centered Internet and Michelle Segar, PhD, Author of THE JOY CHOICE.DisrupTV is a weekly Web series with hosts R “Ray” Wang and Vala Afshar. The show airs live at 11:00 a.m. PT/ 2:00 p.m. ET every Friday. Brought to you by Constellation Executive Network: constellationr.com/CEN.

Missed this song in the 80's but glad to have had a chance to hear it this year...

Brian Solis - Global Innovation Evangelist at Salesforce [Marketing]ABOUT NICK GLIMSDAHLSubscribe to my bi-weekly newsletterFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

How can companies better know and connect to their customers and build more trust? That's a question Seth Godin, marketing guru and founding editor of The Carbon Almanac and Brian Solis, VP and Global Innovation at Salesforce and best-selling author, try to answer in this week's episode. They discuss some fascinating findings from our just released State of the Connected Customer report.It’s our 5th edition and features insights from nearly 17,000 consumers and business buyers worldwide. Tune in to find out what's at the heart of it

What’s the difference between innovation, iteration, and disruption? We brought digital futurist Brian Solis on to this episode to explain. The author and Salesforce Global Innovation Evangelist provides insights into how these topics are distinctly different yet interconnected. Brian breaks down how any organization—regardless of size, industry, or notoriety—can harness innovation through a simple shift in mindset. In less than 30 minutes, he shares ways to not only unlock genius at the workplace, but within yourself as well.

More Intelligent Tomorrow host Dave Anderson sits down with Brain Solis to talk about interesting ways to get creative solutions to our long-standing challenges. Dave Anderson is a keynote speaker, tech evangelist, and podcast host with a refreshing perspective on marketing, analytics, and technology.Brian Solis is a digital analyst, speaker, and author. Brian currently serves as the Global Innovation Evangelist at Salesforce. His work focuses on thought leadership and research into studying disruptive technologies.They begin their conversation talking about what disruption is and what it isn’t.At the heart of it, disruption isn't about technology. It's about changing the norm. It’s about shaking people out of their comfortable ways of thinking to find new and better ways to approach problems.Doing the same thing over and over can saturate a market. Eventually it calls out for something new. Just like a wildfire can renew a forest, disruption becomes a means for reinvigorating a market.But companies today are still using legacy systems designed for scale and efficiency to protect themselves from disruption in the future. They're still the wrong tools for the job.“76% of all employees say that they don't feel that they have the digital skills necessary to work in this new economy.”We don't have all the answers. We can only scenario plan so much. That's the nature of disruption. If we’re going to fix this skill gap and be ready for change to come, everyone needs to feel involved.  Everyone needs to feel relevant. Agreeing to change requires empathy toward everyone involved. Empathy is just as important as intelligence.By being empathetic to what the workforce needs to succeed in the future, we can build these skills into our education system. We can bring up a generation that’s prepared to take on new disruptions and thrive.The best way to accelerate creativity and innovation within organizations is to be empathetic and give people the room they need to follow ideas that are outside their normal work. Companies like Google with their 20% program not only understand this, but they practice it. Empathy is understanding how someone else sees the world. A lack of empathy is one of the reasons we don’t respond well to change. Without empathy, we lack a sense of urgency to change that doesn't immediately impact us. The gift of empathy is a powerful tool.An anecdote from Brian about the TV show, Ted Lasso, brings him around to talking about how company management needs to develop more empathy.A problem with current leadership is that they don't stop to ask questions. They aren't curious. They don't put themselves in their customer or employee's positions. They need to learn to ask “why” over and over. Kids do it naturally, and we should embrace it as a path toward continuous evolution.Dave closed out the show by asking Brian how he thinks we get more intelligent.“Try not to be better than anyone else, try to be better than you were yesterday.”This episode includes discussion of:Embracing disruption as an agent of positive changeAsking if we're ready for the changes ahead of us or planning for the a future using tools of the past.Leveraging empathy to find creative solutions to our problemsThe role of empathy in our thinking about educationAsking, “why” over and over as a tool to achieving continuous evolution

Gary Pageau of the Dead Pixels Society talks with Brian Solis, author and futurist, about the early days of digital cameras, what Kodak got wrong, the growth of social media, and why balancing your life is vitally important.Brian Solis is Global Innovation Evangelist at Salesforce, the global leader in Customer Relationship Management (CRM). His work at Salesforce focuses on thought leadership and research that explores digital transformation, innovation and disruption, CX, commerce, and the cognitive enterprise.Brian Solis has been called “one of the greatest digital analysts of our time.” He is also a world-renowned keynote speaker and an award-winning author of eight best-selling books including, X: The Experience When Business Meets Design, What’s the Future of Business, and The End of Business as Usual.In his latest book, Lifescale: How to live a more creative, productive and happy life, Solis tackles the struggles of living in a world rife with constant digital distractions. His model for “Lifescaling” helps readers overcome the unforeseen consequences of living a digital life to break away from diversions, focus on what’s important, spark newfound creativity and unlock new possibilities.Mediaclip Mediaclip strives to continuously enhance the user experience while dramatically increasing revenue.Buzzsprout - Let's get your podcast launched! Start for FREEDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show

Responsibility. Today’s world has most folks talking about it as though it were something outside of themselves. Few places exemplify that more than Silicon Valley – a place where brilliant ideas from brilliant people often take on lives of their own since the creators didn’t play the tape all the way forward. What does that mean? It means the “unintended” consequences wrought by technology are still that – consequences. Enter people like Brian Solis. Someone whose career is saturated in the analysis of technology and who today focuses his efforts as a digital anthropologist helping business executives and the companies they run be responsible about what they make, how they use it and how they move in the world. He’s an author, public speaker, former analyst and thanks to a scheduling snafu we ran out of time before we could get to the meat of the chat – talking about his life with pets. But I’ll tell you this. My dog Truman loved him. And Truman didn’t love just anyone. So there’s that. What motivates people? Why do they do what they do? What does leadership actually mean in today’s world? Good questions, right? That’s what Cathy Brooks, thought. And it’s why she created Talk, Unleashed – a new podcast of entirely candid conversations with fascinating people doing remarkable things. This weekly podcast will feature guests from arts and entertainment to business to technology to food to activism to politics (well, we’ll see on that last one). Talk Unleashed invites these influencers to consider the things that have led to them to where they are, the lessons they’ve learned and how all those things can come together to create a better world. #BrianSolis #SalesForce #digitalanthropologist #futurist #SiliconValley #Leadership #TalkUnleashed #Unleashed Conversation #UnleashedLeadership #FixYourEndofTheLeash

Brian Solis is a world-renowned digital anthropologist and futurist who serves as Global Innovation Evangelist at Salesforce. Brian is also an 8x best-selling author and international keynote speaker. Brian shared his latest research on CX and its new trajectory as a result of the pandemic at the 2021 AMA Ignite that I moderated. He also explored how marketing can take the lead to unify the organization around the customer’s experience and the future of business growth. *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about all the guests’ book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY: VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES: Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/