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Omid Razavi

4 Podcast Episodes

Latest 24 Jul 2021 | Updated Daily

Weekly hand curated podcast episodes for learning

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152: Omid Razavi The Third Motion of Customer Success

Helping Sells Radio

First there was direct touch customer success. Assign a smart CSM to help a smart customer. That's the first motion of customer success. Then there was tech touch. That is the second motion of customer success. Omid Razavi joins Helping Sells Radio to introduce the third motion of customer success: product success. Thanks so much for listening! If you like this episode, please subscribe to “Helping Sells Radio" and rate and review wherever you get your podcasts. Get on the email list at helpingsells.substack.com


14 Oct 2019

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EP 28 | Omid Razavi (ServiceNow) - Preventing churn by building out a product success team


Today on Churn.fm we have Omid Razavi, Global Head of Product Success at ServiceNow.In this episode, we discussed the main difference between "customer success" and "product success", the 3 key aspects of the product success role, and how ServiceNow’s product success team handles and analyzes feedback to provide actionable insights for their product team.We also discussed the importance of understanding your customer's level of maturity, how to prevent churn when your champions goals are shifting, and why you need to expand the number of "champions" you have inside your customer's companies.As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter


25 Sep 2019

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How Omid Razavi successfully used Kickstarter to self publish his book called ‘let me out’.

Out and Up

We talk about his coming out story and how those experiences led him to impact the community with his work with ‘it gets better Canada’, ‘P Flag’, and his very own ‘let me out’ pop-out book: letmeoutbook.ca

1hr 8mins

16 Jun 2019

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Nowruz Mubarak! ft. Omid Razavi of Let Me Out Book

Queer Asian Podcast Club

Nowruz Mubarak! Happy Persian New Year! We are so thrilled to be spending the 13 days of celebration with Omid Razavi - a gay Iranian Canadian author and illustrator of the Let Me Out book that provides support for LGBTQ+ youth to give them solidarity and encouragement through their processes of exploring their identities. In this episode, we get to talk about his work, what it was like growing up in Ottawa Canada and gaining pride in both his Iranian and Queer identities.Follow Omid: @LetMeOutBook

1hr 21mins

22 Mar 2019

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