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Des Traynor

39 Podcast Episodes

Latest 18 Sep 2021 | Updated Daily

Weekly hand curated podcast episodes for learning

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What startups need to succeed | Scaling Your Startup S2 E10 with Intercom’s Des Traynor | E1234

This Week in Startups - Video

Intercom CEO Des Traynor discusses why startups need to grow fast (7:44), how to execute at speed (10:48), build an effective culture (33:35) & more!

54mins

18 Jun 2021

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What startups need to succeed | Scaling Your Startup S2 E10 with Intercom’s Des Traynor | E1234

This Week in Startups

Intercom CEO Des Traynor discusses why startups need to grow fast (7:44), how to execute at speed (10:48), build an effective culture (33:35) & more!

54mins

18 Jun 2021

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Des Traynor - Pitfalls, Successes, and Surprises of Establishing and Growing a Company

Nordic Business Forum Audio

In this episode, Des Traynor, the co-founder of Intercom talks about the pitfalls, successes, and surprises of establishing and growing a company.

12mins

15 Apr 2021

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Intercom's Des Traynor on the importance of pricing, product-market fit metrics & more | Angel S5 E2

Angel | hosted by Jason Calacanis

Check out Intercom: https://www.intercom.com FOLLOW Des: https://twitter.com/destraynor FOLLOW Jason: https://linktr.ee/calacanis Thanks to our partners: LinkedIn Jobs - Post your first job free at https://www.linkedin.com/angel Odoo - Get your first app free & $1000 off your first implementation pack at https://odoo.com/twist Assure - Get 20% off your first SPV at http://assure.co/angel Show notes: 0:00 Start 1:08 Importance of charging for enterprise products from the start 6:08 Explaining the phenomenon of startups that become great companies when the idea behind them is not logical or the market is unforeseen 10:18 LinkedIn Jobs - Post your first job free at https://www.linkedin.com/angel 11:49 Investing in Notion - what he initially saw in the product, how UI helps Notion stand out, how angel investing & giving advice help hone his skills as an operator at Intercom 17:39 Common fundraising mistakes that founders make 21:48 Growth planning at a late-stage startup 24:26 Odoo - Get your first app free & $1000 off your first implementation pack at https://odoo.com/twist 25:57 How Intercom was initially pitched, the singularity of CRM platforms (Salesforce, HubSpot,Intercom, etc.), preparing for IPO & raising capital as a late-stage startup 30:52 Operating profitably, thoughts on acquisitions as a route to growth 35:02 Assure - Get 20% off your first SPV at http://assure.co/angel 36:32 Hopin's rapid rise in online events, dealing with the pandemic and being cooped up, keeping up company moral 44:13 Intercom's international offices, work from home, Slack's market penetration play, Microsoft vs. Salesforce in the 2020's 51:09 Acquisition offers, why hasn't Intercom sold yet? Pricing power in the enterprise, important product-market fit metrics 1:01:50 Thoughts on going public Subscribe to our YouTube to watch all full episodes: https://www.youtube.com/channel/UCkkhmBWfS7pILYIk0izkc3A?sub_confirmation=1 Subscribe to TWiST Clips for all the best moments: https://www.youtube.com/channel/UCS7tJlcUA6PzVHEMo-X7ddg?sub_confirmation=1

1hr 9mins

28 Jan 2021

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Intercom’s Des Traynor on the importance of pricing, product-market fit metrics & more | Angel S5 E2

This Week in Startups - Video

Check out Intercom: https://www.intercom.com FOLLOW Des: https://twitter.com/destraynor FOLLOW Jason: https://linktr.ee/calacanis

1hr 9mins

28 Jan 2021

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Intercom’s Des Traynor on the importance of pricing, product-market fit metrics & more | Angel S5 E2

This Week in Startups

Check out Intercom: https://www.intercom.com FOLLOW Des: https://twitter.com/destraynor FOLLOW Jason: https://linktr.ee/calacanis

1hr 9mins

28 Jan 2021

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EP 8: Des Traynor

Conversations w/ Conversocial

Des Traynor, co-founder and Chief Strategy Officer of Intercom, has been at the forefront of digital customer engagement for the past decade, building a company wholly focused on helping brands have more relevant and personalized conversations with customers. In this episode of Conversations w/ Conversocial, we will be talking with Des about bringing conversational insights to the forefront of your CX strategy to make every conversation more proactive, timely and contextually aware. Join us to learn how and why: - Conversational data offers unique and superior insights compared to other sources - Conversational data can yield insights that the entire organization can use across sales/marketing/care - Orchestrating brand engagement with customers in a single channel ensures relevance across the customer journey

25mins

11 Jan 2021

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Intercom’s Des Traynor on getting close to your customers in a digital world.

Protect the Hustle

Topics covered in this episode: Roots in programming Talking to your customers Finding levers for growth Lessons in scaling Alignment and shared vision This is a ProfitWell Recur Studios production—the first media network dedicated entirely to the SaaS and subscription space.

32mins

3 Nov 2020

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Reflecting on the Intercom journey - Karen Peacock and Des Traynor in conversation

Inside Intercom Podcast

Karen Peacock and Des Traynor share their thoughts on Intercom throughout the years, and what the future might hold.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

57mins

29 Oct 2020

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Des Traynor, Chief Strategy Officer at Intercom: frameworks and feedback

Product Love

40mins

5 Aug 2020

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