Blake Etheridge's guest appearances

Blake Etheridge

Peers Over Beers - Community Experts Podcast

Scott Wilder

Richard Millington

Blake Ethridge

Erica Kuhl

Matthew Hunt

Matt Mecham

Melissa Jones

Nicole Saunders

Michael Sandoval

Erica Moss

Shannon Emery

Fran Murphy

Valentina Ruffoni

Jake McKee

Amy Kochert

OwlTail

 How did community managers find themselves in this position? We discuss how Blake Ethridge cultivated some of the most active users at Texas Instruments which allowed him to show case examples of improving better customer experience (CX) through community. Why modern B2B companies fail in customer experience as they move into a digital transformation.  Hint, it's a lack of a digital customer support strategy. How did Blake use bottom-up customer input for product owners at TI? Why do customers join communities?  Blake answers this with his experience at TI.

<ul> <li>How did community managers find themselves in this position?</li> <li>We discuss how <a href="https://www.linkedin.com/in/blakeethridge/" rel="nofollow" target="_blank">Blake Ethridge</a> cultivated some of the most active users at <a href="https://www.ti.com" rel="nofollow" target="_blank">Texas Instruments</a> which allowed him to show case examples of improving better customer experience (CX) through community.</li> <li>Why modern B2B companies fail in customer experience as they move into a digital transformation.  Hint, it's a lack of a digital customer support strategy.</li> <li>How did Blake use bottom-up customer input for product owners at TI?</li> <li>Why do customers join communities?  Blake answers this with his experience at TI.</li></ul>

Episode 012 - Part 1 Guest Speaker Blake Etheridge: How He Started TI's Super User Program