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Joshua Price

9 Podcast Episodes

Latest 4 Apr 2021 | Updated Daily

Weekly hand curated podcast episodes for learning

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Here Goes Anything #1: Joshua Price

Here Goes Anything

Friends, Join me as I have a wonderful discussion with Joshua Price. Not only is he someone who is incredibly fun and down to earth ,but He was also full of wisdom and motivation. We spoke about music, mentorship, overcoming fear of failure, and so much more. You can find his music on all major streaming platforms. Also you should check out his website joshuapricemusic.com, follow him on Instagram @joshuapricemusic or subscribe to his YouTube channel by clicking here.....We encourage you to share all that you loved by tagging @mrslaurenmpeters & @heregoesanything in your posts... #heregoesanythingpodcast Support the show (http://paypal.me/laurenmpeters)

1hr 9mins

29 Jan 2020

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How to minimise Amazon suspension Risk with Joshua Price

Amazing FBA Amazon and ECommerce Podcast, for Amazon Private Label Sellers, Shopify, Magento or Woocommerce business owners, and other e-commerce sellers and digital entrepreneurs.

What is your Amazon Suspension Risk?If you think you might be at risk of Amazon account suspension, we advise you to use the “Suspension calculator” on Joshua’s site right now. It might just help save your account!To learn how to minimise Amazon suspension risk, the first thing is to read the main Amazon policies. Policies on suspension risks have changed over time.If you’re doing something and you don’t know what the rules are, you’re bound to risk it!What are the main areas of rules that you recommend reading about?Broader policies:Selling policies and seller code of conduct.They have bullet points that are the basis for all the other “spirit of the law” especially IP.It comes down to intentions from Amazon rather than actually stated.Never put a product out that could harm an Amazon customer.Never misrepresent yourself.Never engage in misleading behaviour.Other specific areas:Bundling policyDrop-shipping policy (Added more recently) You should read this is if you’re a drop-shipper!ASIN creation policyProduct details page rulesVariationsDuplicate listings as wellIt’s helpful for new sellersAmazon has tried to break down the ways people can abuse the platform.Policies are actually a useful way into learning about being a better seller.Business ModelA lot of it comes down to business model.People doing less traditional methods generally run into more issues like:RA.“Dropshipping” - just finding someone else with the product on Amazon.Listing items they don’t even intend to sell just to find out what will sell - is very risky.When you hand the control off to someone else - whether sourcing products from someone else eg: Aliexpress or Dropshipping - you can run into conflict.How risky is drop-shipping in Amazon?There are two ways.The first way is using a company that drop-ships properly , with a formal written agreement or written contract so you have evidence of authenticity.RA doesn’t give you any of this, including evidence of being allowed to sell an authentic product.Can one product take down an account?It can. In one example Joshua dealt with, one customer complained about one product.Amazon then investigated more products.It then became a real issue.Having a lack of processes, documents and agreements increases Amazon suspension riskIf you’re just building a hobby/side hustle, it’s not so critical.When you’re building a serious business, even lifestyle business (ie: one for your own income that you don’t intend to build into a sellable asset), it’s much more important.How does that work?Eg: Getting into men’s T-shirts--you can only see the data if you offer a product.Offer against popular products.Get a couple in stock - cancel or refund them.In a way, it’s a good idea, but you can run into a lot of trouble.Disappointing the customer is always a bad idea!What sort of business model is safer?If done correctly, Private Label is the safest option.Assuming your product is good - although Joshua had a case of the same product which 2 people branded - owner infringing on a patent.There isn’t a formal protection on a lot of products - but you’re running the risk that you’ll run into issues. But this is less frequent than other models - it’s hard to infringe on a trademark if you have your own trademark.A lot of the time, it just comes down to a piece of paper with a few signatures.There was a period of suspensions for people using “velcro” which has to be called a hook and loop system - velcro is actually a trademarked name!Tupperware is another one!Professionalisation is a big trend in AmazonThat’s a big trend Joshua sees with suspensions and Amazon suspension risks.Those who don’t do the business model in the way Amz want get a rougher time - even if it’s not an explicit violation.

43mins

15 Aug 2019

Similar People

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How to minimise Amazon suspension Risk with Joshua Price

10K Collective e-Commerce Podcast

What is your Amazon Suspension Risk?If you think you might be at risk of Amazon account suspension, we advise you to use the “Suspension calculator” on Joshua’s site right now. It might just help save your account!To learn how to minimise Amazon suspension risk, the first thing is to read the main Amazon policies. Policies on suspension risks have changed over time.If you’re doing something and you don’t know what the rules are, you’re bound to risk it!What are the main areas of rules that you recommend reading about?Broader policies:Selling policies and seller code of conduct.They have bullet points that are the basis for all the other “spirit of the law” especially IP.It comes down to intentions from Amazon rather than actually stated.Never put a product out that could harm an Amazon customer.Never misrepresent yourself.Never engage in misleading behaviour.Other specific areas:Bundling policyDrop-shipping policy (Added more recently) You should read this is if you’re a drop-shipper!ASIN creation policyProduct details page rulesVariationsDuplicate listings as wellIt’s helpful for new sellersAmazon has tried to break down the ways people can abuse the platform.Policies are actually a useful way into learning about being a better seller.Business ModelA lot of it comes down to business model.People doing less traditional methods generally run into more issues like:RA.“Dropshipping” - just finding someone else with the product on Amazon.Listing items they don’t even intend to sell just to find out what will sell - is very risky.When you hand the control off to someone else - whether sourcing products from someone else eg: Aliexpress or Dropshipping - you can run into conflict.How risky is drop-shipping in Amazon?There are two ways.The first way is using a company that drop-ships properly , with a formal written agreement or written contract so you have evidence of authenticity.RA doesn’t give you any of this, including evidence of being allowed to sell an authentic product.Can one product take down an account?It can. In one example Joshua dealt with, one customer complained about one product.Amazon then investigated more products.It then became a real issue.Having a lack of processes, documents and agreements increases Amazon suspension riskIf you’re just building a hobby/side hustle, it’s not so critical.When you’re building a serious business, even lifestyle business (ie: one for your own income that you don’t intend to build into a sellable asset), it’s much more important.How does that work?Eg: Getting into men’s T-shirts--you can only see the data if you offer a product.Offer against popular products.Get a couple in stock - cancel or refund them.In a way, it’s a good idea, but you can run into a lot of trouble.Disappointing the customer is always a bad idea!What sort of business model is safer?If done correctly, Private Label is the safest option.Assuming your product is good - although Joshua had a case of the same product which 2 people branded - owner infringing on a patent.There isn’t a formal protection on a lot of products - but you’re running the risk that you’ll run into issues. But this is less frequent than other models - it’s hard to infringe on a trademark if you have your own trademark.A lot of the time, it just comes down to a piece of paper with a few signatures.There was a period of suspensions for people using “velcro” which has to be called a hook and loop system - velcro is actually a trademarked name!Tupperware is another one!Professionalisation is a big trend in AmazonThat’s a big trend Joshua sees with suspensions and Amazon suspension risks.Those who don’t do the business model in the way Amz want get a rougher time - even if it’s not an explicit violation.

43mins

15 Aug 2019

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Amazon Account Suspensions with Joshua Price

10K Collective e-Commerce Podcast

Amazon account suspensions create numerous headaches and affect a lot of businesses around the world. Find out what Amazon Account Suspensions Expert Joshua Price has to say on today's episode.Are you at risk of Amazon Account Suspension?If you think you might be suspended, you could use the “Suspension calculator” on Joshua’s siteJoshua’s BackgroundWorking with Amazon for about 6 years Worked on suspensions for 4 years.  SuspensionsLikelihood of suspensionsAlmost everyone has experienced an amazon account suspension at some point. Especially if you get rapid growth. Listing suspensions are also common They are more prevalent than account suspensions. Also, Amazon will normally block a listing before suspending accounts. How long do suspensions last? They vary a lot - may be forever; Or it might be back in a day!Downsides You stop receiving money from Amazon - could be in the hundreds of thousands. You’ll usually get the money back after 90 days, deducting A-Z claims and refunds assuming you have a suspension type that allows that. However, Amazon may hold the money indefinitely!What are the risk factors in account suspension?The most common one is about performance, account health and metrics. Amazon sets the numbers and you can monitor those. The second one is the policy violations --There are over a hundred pages of regulations!The detail pages might be wrong, there might be a misuse of variations or IP infringement. The third kind you might want to stay away from: related accounts, code of conduct, black hat stuff. What are related accounts?Amazon policy only allows one account per business. If you have another business you can ask for another account. If you open a new account, Amazon is likely able to link that to you. Clampdown on conduct related thingsIn the last two weeks, Joshua has seen a lot of Amazon account suspensions, even for grey hat techniques. If you’re close to the grey area, at the moment. Do these things really go through waves?It appears that way - but they don’t really. There are millions of sellers and there are constant changes by Amazon. We all end up with seller friends in that situation which can skew our view. Sometimes Amazon clamps down on things that become very public. E.g. counterfeit goods a few years.  What are policy violations?Commonest is Selling “inauthentic items” It’s very common to get a product listing blocked. It doesn’t have to be exclusively counterfeit. It could be that a customer has complained about the ASIN - or the brand. Amazon does operate in separate companies between North America and Europe. They have an Asian department for other marketplaces. They have separate teams and databases - It’s very rare to have something transfer across from Europe to North America. If you’re having issues with a product in the USA,  e.g. IP, that doesn’t mean it’s not okay in UK.So one of the best things you can do is to get stock out of the problematic marketplace. IP complaintsThey are quite a common thing. A lot of sellers will run into issues. It’s a complex part of product sourcing and selling. Some sellers have products more likely to run into that than others. Even products purchased from Alibaba may have patents on them. Listing things in the wrong categoryFor example, adult products in other categories.If you’re using flat files, the “browse node” can be chosen by sellers, which is when they may try to play the system. If you have one product here or there in the wrong category, Amazon may just change the category.  SafetyIt’s rare that it will cause an account suspension but it may get your product blocked. Certain categories like children’s clothes demand categorisation/testing etc. The only reason it is likely to come up, is if a customer complains. Because Amazon is getting more competitive,

29mins

13 Aug 2019

Most Popular

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Amazon Account Suspensions with Joshua Price

Amazing FBA Amazon and ECommerce Podcast, for Amazon Private Label Sellers, Shopify, Magento or Woocommerce business owners, and other e-commerce sellers and digital entrepreneurs.

Amazon account suspensions create numerous headaches and affect a lot of businesses around the world. Find out what Amazon Account Suspensions Expert Joshua Price has to say on today's episode.Are you at risk of Amazon Account Suspension?If you think you might be suspended, you could use the “Suspension calculator” on Joshua’s siteJoshua’s BackgroundWorking with Amazon for about 6 years Worked on suspensions for 4 years.  SuspensionsLikelihood of suspensionsAlmost everyone has experienced an amazon account suspension at some point. Especially if you get rapid growth. Listing suspensions are also common They are more prevalent than account suspensions. Also, Amazon will normally block a listing before suspending accounts. How long do suspensions last? They vary a lot - may be forever; Or it might be back in a day!Downsides You stop receiving money from Amazon - could be in the hundreds of thousands. You’ll usually get the money back after 90 days, deducting A-Z claims and refunds assuming you have a suspension type that allows that. However, Amazon may hold the money indefinitely!What are the risk factors in account suspension?The most common one is about performance, account health and metrics. Amazon sets the numbers and you can monitor those. The second one is the policy violations --There are over a hundred pages of regulations!The detail pages might be wrong, there might be a misuse of variations or IP infringement. The third kind you might want to stay away from: related accounts, code of conduct, black hat stuff. What are related accounts?Amazon policy only allows one account per business. If you have another business you can ask for another account. If you open a new account, Amazon is likely able to link that to you. Clampdown on conduct related thingsIn the last two weeks, Joshua has seen a lot of Amazon account suspensions, even for grey hat techniques. If you’re close to the grey area, at the moment. Do these things really go through waves?It appears that way - but they don’t really. There are millions of sellers and there are constant changes by Amazon. We all end up with seller friends in that situation which can skew our view. Sometimes Amazon clamps down on things that become very public. E.g. counterfeit goods a few years.  What are policy violations?Commonest is Selling “inauthentic items” It’s very common to get a product listing blocked. It doesn’t have to be exclusively counterfeit. It could be that a customer has complained about the ASIN - or the brand. Amazon does operate in separate companies between North America and Europe. They have an Asian department for other marketplaces. They have separate teams and databases - It’s very rare to have something transfer across from Europe to North America. If you’re having issues with a product in the USA,  e.g. IP, that doesn’t mean it’s not okay in UK.So one of the best things you can do is to get stock out of the problematic marketplace. IP complaintsThey are quite a common thing. A lot of sellers will run into issues. It’s a complex part of product sourcing and selling. Some sellers have products more likely to run into that than others. Even products purchased from Alibaba may have patents on them. Listing things in the wrong categoryFor example, adult products in other categories.If you’re using flat files, the “browse node” can be chosen by sellers, which is when they may try to play the system. If you have one product here or there in the wrong category, Amazon may just change the category.  SafetyIt’s rare that it will cause an account suspension but it may get your product blocked. Certain categories like children’s clothes demand categorisation/testing etc. The only reason it is likely to come up, is if a customer complains. Because Amazon is getting more competitive,

29mins

13 Aug 2019

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S2 E18 Joshua Price, Men Have a Tribe of Women Too!

Tribe Talk

Josh Price shares stories of the strong women in his lineage. Hear about his grandmother becoming a first female Justice of the Peace, watching his mother handle an abusive boyfriend, and how his sister handled being told that women can’t be surgeons. (*Spoiler alert* she’s now a successful trauma surgeon.)

15mins

23 Jul 2018

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Amazon Suspended Account (Joshua Price 3 of 3)

British Amazon Seller

This is part 3 of the interview with Joshua Price of www.SuspensionExperts.com regarding Amazon account suspension and how to prevent that happening in the first place. In part 2 of this interview, Joshua covered some of the performance violation details, and now he’s explaining policy violations that lead to a suspended Amazon account.The Risks of Mistakes leading to Policy ViolationAmazon has over 100 pages of different policies, rules, and regulations that you have to follow. That’s a lot of different areas and you can make lots of mistakes. Nobody can remember all of those things and even small little things can exaggerate out to bigger problems quite easily.Most larger sellers will have more products and more orders. The more things that are happening, the more chance there is for errors to occur. This is especially true if you start bringing in staff and other people into your organization because it increases the risk of someone making a mistake that leads to a suspended Amazon account. We might not be aware of the requirement to have white backgrounds on images, for example. It only takes one member of staff uploading the wrong image or an image incorrectly and you could be suspended for that reason.Another example is to do with product variations, which has often been a system that has been abused. For people who use it, it’s quite complicated and for an account with 1000 linked listings, it’s almost impossible for a seller to keep track and make sure that products are a true variation as per Amazon’s definitions. All it takes is one small issue, such as accidentally linking products that are not variations of each other, for the account to be suspended.The more volume, the more products, the more staff involved with your account, the more room there is for issues and mistakes to shut down accounts. So whilst in some online worlds expanding fast and cleaning up the details later can be a viable approach, when interacting with Amazon systems you must have strong internal business systems and be very careful who you let loose on your Amazon account.Intellectual Property Rights and ComplaintsA common policy violation is intellectual property rights and complaints. The topic is governed by the laws of the country that you’re selling in, so Amazon tries to be as general and vague as possible. Essentially, this is when you’re selling Brand A and buying it from your supplier. If the manufacturer of Brand A doesn’t really like what you’re doing, they tell Amazon and say there is a problem. Now, because it’s a legal issue about whether you can sell the product—for example, whether you’re infringing on a trademark, design rights, copyright, etc.—you now have a suspended Amazon account until you have sorted out the issue.Amazon doesn’t want to be involved so they back away until you fix the problem. It’s a fine system; it means Amazon won’t get sued and you have the opportunity to resolve it without Amazon giving you too bad of a penalty. The problem is that Amazon doesn’t vet any complaints. Which means that anyone can make a complaint and you still have to take it seriously because you get suspended for it. The abuse of this infringement system at the moment is causing havoc for sellers because people who are competing with you are making these complaints so that you get kicked off Amazon.Responding to Intellectual Property Rights SuspensionsThe first step is to work out if it’s genuine or not. The email address the complaint came from is always a good indicator of that. If it’s from a legitimate company the email address will include the domain name of the business. Obviously then it’s something you do need to take seriously. Large companies will also have lawyers first to represent them in these issues. You also need to consult a lawyer if it gets serious. Ideally, you don’t want to need to contact a lawyer or even have this issue, but it does become a legal issue and not an Amazon issue if t...

22mins

14 Jul 2017

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Amazon Appeal Letter (Joshua Price 2 of 3)

British Amazon Seller

Welcome back to Part 2 of this interview with Joshua Price of SuspensionExperts.com to talk about how to write your Amazon appeal letter.Getting your Amazon account suspended is the elephant in the room that most people either ignore or run scared from. But the truth is, of course, like any good business you have to look at the reality and deal with it. The best way to do that is to work with an expert to help write your Amazon appeal letter.The Size of Your Business Lends Itself to Different ProblemsThere are various different grounds for suspension, which Joshua covers in Part 1 of this interview. The two broad areas to cause your account to get suspended are performance and policy. The performance side is about customer-facing operations, which Amazon monitors with customer metrics and data. The policy side is about Amazon’s rules and regulations, and keeping to them.Joshua deals mainly with inauthentic suspensions and intellectual property rights and complaints. Those are the most common for larger sellers and they are policy issues. For small sellers, it’s always going to be your Order Defect Rate (ODR) because you just can’t avoid those suspensions if you’re doing lower volumes of orders.Language Leaves CluesAmazon will tell you the reason for the suspension which will help you write your Amazon appeal letter. They may not be entirely clear but they do tell you and it’s in the first line of the notification. It will say something like “we’ve removed your Amazon selling privileges because of…” and for Order Defect Rate it will say “…because your order defect rate is above the 1% target.”For most performance suspensions, it’s quite plain language in the notification. Amazon will use the terminology that will be reflected in your account health dashboard. E.g. late dispatch, cancellation rate etc. For most sellers, you’ll be familiar with these if you’re familiar with the account health side of Seller Central. In that regard, it’s easy to work out why you have been suspended, and you can log into your account and see.On the policy side, they tend to use technical language and terminology, which won’t explain for most people what’s actually happened. For example, inauthentic complaints, intellectual property rights, owner complaint and a myriad of other more small and complicated policy issues as well. They’ll often use the language in the policies which is very legal and complicated language.Order Defect RatesThe first step for any seller is to make sure you’re familiar with the numbers and targets that Amazon is tracking in the Account Health part of Seller Central. You must do your research and know your exact numbers.The Order Defect Rate (ODR) is the amount of negative and neutral feedback you get, which is the number of people that leave 1, 2 and 3-star reviews about your service. It’s not about the product, it’s about you as a seller. Then Amazon adds the number of A to Z claims in, which is Amazon’s guarantee program for dissatisfied customers. They also add chargeback claims, which is chargebacks from credit card companies, although that’s fairly uncommon.Amazon adds all those up and divides it by the number of orders you have taken in a 30 and 90 day period, which gives them the ODR percentage. For both 30 and 90 day periods, the target is to be under the 1% order defect rate. Often, January and February are key times for suspension due to order defect rates. This is due to the large influx of orders over Christmas and the higher number of complaints over that period.Diving Deeper into the Cause of the ProblemOnce you understand the pieces of data that Amazon is using to calculate it, we need to look at why those customers have had those complaints. So this means going to the negative feedback section of Seller Central, reading the 1, 2 and 3-star reviews and understanding the common complaints. Usually, there will be a theme because they customers will explain tha...

33mins

12 Jul 2017

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Amazon Suspended Account (Joshua Price 1 of 3)

British Amazon Seller

On the show today is Joshua Price from SuspensionExperts.com. Amazon suspended account is the elephant in the room and can become a very technical issue. Which is why you need an expert like Joshua.Joshua’s BackgroundJoshua started his career in eCommerce working with larger organizations on multiple platforms. This included Amazon and a range of other international marketplaces. Eventually, an Amazon suspended account occurred and almost by chance, he was the guy assigned to fix the problem and work it out.From there, he ended up in the world of suspensions and it became clear that it was something most people don’t know enough about. Soon enough, he had queues of people asking him for help with their account suspension because it was a massive need not being addressed. Now, 3 years later Joshua has helped over 700 sellers.The Risk of Amazon Suspended AccountAmazon does not give data on this. But from his interactions, Joshua believes that Amazon suspended account is a risk for every seller. He estimates that 10,000 sellers a day get suspended and that most sellers making between $10,000-50,000 per month will get suspended once every 2 years. There is less risk if you do fewer sales simply because you’re not interacting with as many customers. However, smaller sellers are often less aware and less experienced, so they can fall into a number of other pitfalls.Getting Your Amazon Suspended Account ReinstatedGetting your account reinstated depends on lots of factors. Essentially, a first offense is generally something that can be excused. Depending on the reason for the suspension, you could be offline for maybe 2 weeks. Generally, every seller can get back on the platform after their first suspension. Amazon does want you on the platform so they will give you the opportunity as long as you correctly handle the appeal. It’s not guaranteed, You do have to do the right things, but they’re open to it.Getting reinstated on your 2nd, 3rd or 4th offense becomes much more technical. The reason that a lot of people need help with the 2nd suspension is that their case is instantly complicated by the previous suspension.Performance Suspension vs. Policy SuspensionThere are 2 types of suspension categories: performance and policy. Policy is the rules, and performance is your way of serving customers and running the account.Multiple suspensions in performance over a long period of time is much more understandable because it’s about your operations. We all make mistakes. Customers complain about little things, The Royal Mail may be running late etc. Amazon will be lenient for that and therefore it takes less time to get your account back for the 2nd suspension in the performance area. Perhaps a week to a month.For policy suspensions, it’s easy to break the rules but Amazon is slightly tougher for allowing people to be reinstated. It can be very quick to get reinstated for policy suspension if handled correctly. However most people, especially if they are appealing on their own, could be looking at a couple of months to be reinstated. If they are reinstated at all.The First Steps in Case of Amazon Suspended AccountJoshua says the first thing you should do the moment you see that notification email is to take at least 24 hours before responding. Our businesses mean a lot to us, they’re important and we’re emotionally involved. He says it’s the emotion ruins most people’s appeals because they send an instant response without doing their research or considering the bigger picture. They appeal too quickly and it fails. This is a problem because the first appeal is the most crucial appeal. It’s the best opportunity to get reinstated. Take 24 hours to work out your plan in detail, and if it’s suitable for you, contact an expert like Joshua.When you get suspended, Amazon invites you to appeal their decision. They give you a little button in your performance notification that you press.

31mins

10 Jul 2017