Nico Perony's guest appearances

Nico Perony

The Voicebot Podcast

VUX World

Heroes of Reality

Dan Miller

David Clark

John Campbell

Greg Bennett

Jon Chu

Jeff Smith

Bob Moore

Dave Grossman

Scott Stephenson

Matt Hartman

Steve Penrod

Andrew Wilson

Mark Webster

Tom Hewitson

Jeff Adams

OwlTail

Nico Perony is the director of AI research at the game development platform Unity. He was a co-founder and CTO of OTO, which was acquired by Unity in 2021. OTO was a pioneer in emotional intelligence for conversation data. It was known for "Enabling emotional intelligence everywhere, so human and artificial intelligence can interact with awareness and empathy." Perony led the integration of OTO technology into the Unity platform and, more recently, has focused on new conversation AI features and generative AI tooling for game developers. He previously was the founder of Slow Motion Projects and an engineer at Hyperloop Transportation Technologies. Perony has a PhD in complex systems and a Master's degree in electrical engineering. 

Nico Perony is the director of AI research at the game development platform Unity. He was a co-founder and CTO of OTO, which was acquired by Unity in 2021. OTO was a pioneer in emotional intelligence for conversation data. It was known for "Enabling emotional intelligence everywhere, so human and artificial intelligence can interact with awareness and empathy." Perony led the integration of OTO technology into the Unity platform and, more recently, has focused on new conversation AI features and generative AI tooling for game developers. He previously was the founder of Slow Motion Projects and an engineer at Hyperloop Transportation Technologies. Perony has a PhD in complex systems and a Master's degree in electrical engineering.

Nico Perony Director of AI Research at Unity - Voicebot Podcast Ep 314

When it comes to making customer interactions with conversational AI more human-like, there's often one thing missing. Emotion.We chat to Nico Perony about how OTO.ai is being used to understand emotion and sentiment of users in order for businesses to create more compelling customer experiences.Married with conversational AI, bots can be more sensitive to the caller based on their emotional state and even do things like escalate calls to an agent based on an angry customer response.It's also being used to support agents in call centres to appraise tone and improve how agents speak with customers, as well as in gaming applications to detect abuse and toxicity and escalate occurrences to moderators.There is huge potential for this technology, not only in automating customer experience in a more human-like way, but also to gather insights from customer and staff voice relations and use it to improve the quality of service offered.We also continued this discussion on Clubhouse afterwards. Follow @kanesimms on Clubhouse for more open ended after show discussions.LinksVisit OTO.aiConnect with Nico on LinkedIn Hosted on Acast. See acast.com/privacy for more information.

When it comes to making customer interactions with conversational AI more human-like, there's often one thing missing. Emotion.We chat to Nico Perony about how <a href="http://OTO.ai" rel="nofollow" target="_blank">OTO.ai</a> is being used to understand emotion and sentiment of users in order for businesses to create more compelling customer experiences.Married with conversational AI, bots can be more sensitive to the caller based on their emotional state and even do things like escalate calls to an agent based on an angry customer response.It's also being used to support agents in call centres to appraise tone and improve how agents speak with customers, as well as in gaming applications to detect abuse and toxicity and escalate occurrences to moderators.There is huge potential for this technology, not only in automating customer experience in a more human-like way, but also to gather insights from customer and staff voice relations and use it to improve the quality of service offered.We also continued this discussion on Clubhouse afterwards. Follow @kanesimms on Clubhouse for more open ended after show discussions.Links<a href="https://www.oto.ai/" rel="noopener noreferrer nofollow" target="_blank">Visit OTO.ai</a><a href="https://www.linkedin.com/in/nicolasperony/" rel="noopener noreferrer nofollow" target="_blank">Connect with Nico on LinkedIn</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Actionable insights from speech data with Nico Perony