OwlTail

Cover image of Scott McKain

Scott McKain

69 Podcast Episodes

Latest 16 Oct 2021 | Updated Daily

Weekly hand curated podcast episodes for learning

Episode artwork

052: Talking "Ultimate Guest Experience" with Author Scott McKain

Customer Service Revolution

Senior Customer Experience Consultant for The DiJulius Group, Dave Murray, talks with Scott McKain, author and member of the Speakers Hall of Fame and the Sales and Marketing Hall of Fame, about creating the ultimate guest experience.  You will learn: The difference between the customers we attract versus the customers we pursue The true importance of setting expectations  What the primary differentiator for your business is What reverse mentors are and why they’re important What can happen in sales when great things happen in service Why companies don’t focus on experience Resources mentioned: Scott’s books: https://www.amazon.com/Scott-McKain/e/B001IU0N1W/ref=dp_byline_cont_pop_book_1 www.thedijuliusgroup.com https://thedijuliusgroup.com/the-customer-service-revolution-podcast/ Link to The Customer Service Revolution Conference Oct 5-6 in Cleveland, OH If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.  *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com

56mins

18 Aug 2021

Episode artwork

Scott McKain Recap: Highlights from the Interview

The Influential Personal Brand Podcast

In today’s special recap episode, Rory revisits his conversation with Scott McKain, one of the world’s leading thinkers on what it means to be distinct. Tuning in you’ll hear Rory share his top three takeaways from their conversation and elaborate on why being distinct as a brand is reliant on your unique perspective. Rory reflects on the fact that no one is loyal to ‘generic’ and discusses why it’s necessary to do tough internal work in order to identify and refine the core ideas that inform your personal brand and business. Hear how Brand Builders Group is constructed to help entrepreneurs do meaningful internal work and why making a decision is the toughest part of taking action. For all this and much more, tune in today! 

21mins

13 Aug 2021

Similar People

Episode artwork

TRE 178 - Scott McKain - Being Distinctive in a Generic World

The Results Engine Podcast

Scott McKain is a globally recognized authority on how organizations and professionals create distinction to attract and retain customers — and stand out in a hyper-competitive marketplace. He’s member of “Sales and Marketing Hall of Fame.” and the “Professional Speakers Hall of Fame.” In this episode Mike discusses with Scott McKain, expert in customer experience and top-rated speaker, the importance of creating distinction and  what it takes to stand out. Scott shares his own journey from realizing that you have to be distinctive to attract customers, to learning all about it, building a process, becoming an expert on the subject, and writing four #1 bestsellers teaching how to expand profits, increase sales, and engage customers through the highest level of distinction.

49mins

9 Aug 2021

Episode artwork

Scott McKain - Author, ICONIC and Hall of Fame Speaker [Customer Service]

Press 1 For Nick

 Scott talks about: ·       What it means to be ICONIC ·       Why companies run from their own uniqueness.  ·       How you should “Go Negative” The book that has influenced Scott the most in the past year: ·    Be the Best at What Matters Most: The Only Strategy You Will Ever Need https://amzn.to/3hobA5B His note to all customer service professionals: “If I were being treated the way that I am currently treating this customer, would it make me excited to do business here again.” Transcript:https://press1fornick.com/scott-mckain JOIN THE PRESS 1 FOR NICK COMMUNITY: LinkedIn: https://www.linkedin.com/company/press-1-for-nick/ Website: https://press1fornick.com/podcast/ Connect with Nick: https://www.linkedin.com/in/nickglimsdahl/ BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY: VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more here: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SUPPORT: Want to support this show? Click here to buy me a coffee: https://www.buymeacoffee.com/press1fornick SPONSORING OPPORTUNITIES: Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ ★ Support this podcast on Patreon ★

36mins

14 Jul 2021

Most Popular

Episode artwork

AB 347: Iconic Distinction with Scott McKain

All Business with Jeffrey Hayzlett

One way to stand out is by owning your category. What is that you do better than everyone else? The guest on this episode is a distinguished expert and he’s here to give you actionable tips on how we can stand out in an often-crowded field.Scott McKain is an internationally known distinction expert, best-selling author, keynote speaker, and virtual presenter. He’ll discuss the destroyers of differentiation, the cornerstones of distinction, and factor of iconic performance. This conversation was recorded during a C-Suite Network Digital Leadership Discussion. To access more top-business content like this, become a member of the C-Suite Network here: https://c-suitenetwork.com/executive-membership Learn more about your ad choices. Visit megaphone.fm/adchoices

30mins

7 May 2021

Episode artwork

AB 347: Iconic Distinction with Scott McKain

All Business with Jeffrey Hayzlett

One way to stand out is by owning your category. What is that you do better than everyone else? The guest on this episode is a distinguished expert and he’s here to give you actionable tips on how we can stand out in an often-crowded field.Scott McKain is an internationally known distinction expert, best-selling author, keynote speaker, and virtual presenter. He’ll discuss the destroyers of differentiation, the cornerstones of distinction, and factor of iconic performance. This conversation was recorded during a C-Suite Network Digital Leadership Discussion. To access more top-business content like this, become a member of the C-Suite Network here: https://c-suitenetwork.com/executive-membership Learn more about your ad choices. Visit megaphone.fm/adchoices

30mins

7 May 2021

Episode artwork

Becoming ICONIC (with Scott McKain)

Aim Higher: The podcast with purpose

In this episode, Skip talks with Scott McKain about his Forbes Top 10 Pick, "ICONIC: How Organizations and Leaders Attain, Sustain and Regain the Ultimate Level of Distinction." Scott is the author of four #1 business bestsellers on Amazon and has delivered over 2000 presentations in 36 countries. Their discussion about moving past distinction -- being top within your industry -- to becoming a true icon that stands out across categories is a must-hear conversation for leaders looking to stretch the boundaries of success.

23mins

15 Mar 2021

Episode artwork

Scott McKain: Are You Iconic? Distinguish Yourself & Your Company In Today's Changed World

Virtually Speaking

Scott McKain: Are You Iconic? Distinguish Yourself & Your Company In Today's Changed WorldScott McKain, the author of four #1 business bestsellers on Amazon, is known as a customer experience and distinction expert who teaches companies and people how to stand out from the competition.  He has played the villain in a Werner Herzog film that Roger Ebert called one of the 50 “great movies” in cinema history, he has been booked to speak by Arnold Schwarzenegger for an event on the White House lawn in front of the President of the United States, he's been a successful entrepreneur, and has been the member of multiple Boards of Directors. The tapestry of Scott McKain’s distinctive experiences have blended to create the inimitable content that makes him one of the world’s most in-demand business experts and speakers.  Today, he's a Corporate Educator in Residence at High Point University, a member of the Professional Speakers Hall of Fame, a member of the Sales and Marketing Hall of Fame, along with Zig Ziglar Seth Godin and Dale Carnegie, and his latest book titled “ICONIC”, was named by Forbes one of the “Top Ten Business Books of The Year” and by American Express as one of the “Six Books to Help You Innovate” through the pandemic. 

39mins

12 Feb 2021

Episode artwork

How to Create Iconic and Distinctive Patient Experiences with Scott McKain

The Business of Hearing

Scott McKain is a globally recognized authority on how organizations and professionals create distinction to attract and retain customers — and stand out in a hyper-competitive marketplace. His recent book, “ICONIC: How Organizations and Leaders Attain, Sustain, and Regain the Ultimate Level of Distinction,” was recently named on Forbes.com as a TOP TEN BEST BUSINESS BOOK for 2018. In this ‘Expert Interview’ – Scott shared with Phil and Inner Circle members how hearing care clinics can create distinction, become Iconic and create experiences that are truly meaningful to customers. Highlights: “It means that you’re so good at what you do, you’re not only distinctive within your own industry, it means you become the standard by which all are judged.” “Let’s take a look at what’s happening in other fields. How can we bring that here?” “Everything for the manufacturer should be to try to drive the independent retailer into sameness.” “You want an invisible device, but you don’t want invisible service. You don’t want an invisible experience.” “The manufacturers are talking about the features of a device. There’s no loyalty to a feature. The loyalty is to the emotional connectivity.” Visit Scott’s website: https://scottmckain.com Buy Scott’s book: https://www.amazon.com/ICONIC-Organizations-Leaders-Sustain-Distinction-ebook/dp/B07FMSJN42/ If you’d like to read the full highlights, check out this article on the Orange & Gray website: https://orange-gray.com/scott-mckains-advice-on-being-iconic-creating-meaningful-customer-experiences/ Find out more about how “Inner Circle” members are transforming their hearing care practice with the help of the Orange & Gray team: https://orange-gray.com/inner-circle/

1hr 30mins

5 Jan 2021

Episode artwork

Guest interview with Scott McKain, a customer experience and distinction expert

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Scott McKain is a customer experience and distinction expert teaching companies and individuals how to establish strategies and execute seamlessly to stand out from the competition. Known internationally as a top-rated keynote speaker and virtual presenter, Scott’s clients represent the world’s most iconic brands. You’ll have the confidence of working with a professional known for impacting bottom-line results. To learn more about Scott, visit scottmckain.com.

49mins

28 Sep 2020

Loading