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Lee Cockerell

81 Podcast Episodes

Latest 16 Oct 2021 | Updated Daily

Weekly hand curated podcast episodes for learning

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Lee Cockerell, Hardwiring Magic

All Things Considered CX with Bob Azman

Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex and the ancillary operations support functions. Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels. Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels. Lee is the best-selling author of four books on leadership, management and world class customer service: 1) Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 21 languages; 2) The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently available in 15 languages; 3) Time Management Magic…How to Get More Done Every Day; and 4) Career Magic…How to Stay on Track to Achieve a Stellar Career. Lee and his wife Priscilla reside in Orlando, Florida.  Lee enjoys teaching leadership, management, and service excellence seminars, traveling, dining out and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan.

38mins

23 Aug 2021

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Leadership Lessons from Lee Cockerell, Retired Disney EVP

Talent Development Hot Seat

On this episode of The Talent Development Hot Seat, Andy welcomes guest Lee Cockerell, retired Executive Vice President of Operations for the Walt Disney World Resort in Lake Buena Vista, Florida. He held that position for more than 10 years, and during that time, his responsibilities encompassed a diverse mix of operations that included 20 resort hotels, four theme parks, two water parks, five golf courses, a shopping village, and much more.Lee Cockerell joined Disney in July 1990, and prior to joining Disney, he spent 17 years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels. During his career, he shifted his leadership style from the classic command-and-control to become a more modern, inclusive leader, leading with empathy and discipline and creating an environment where people wanted to come to work.In this episode, you’ll hear:How Lee Cockerell overcame a turbulent childhood and began his career in hospitality and eventually landed at Disney.Why insecurity propelled him forward and how continuing to move forward transformed him.Experience, education, and exposure were key to creating a new mindset.What Disney did to reinforce diversity, equity, and inclusion and why Lee Cockerell believes it made the destination so popular.What you can learn about leadership from moms and how you can apply it to your leadership skills.His approach to talent development and creating great leaders and why it’s all about the human factor.The three things Lee Cockerell focused on in his role as a Disney EVP and what you can learn from his approach.How Disney maintains its culture of workplace excitement.Why offering opportunity encourages employees to stick around long-term.The types of training Disney offers and how they determine what training is needed.What diversity and inclusiveness are and why these qualities are so important for companies to have.Why you should do the things that make you uncomfortable and how it can change you for the better.Lee Cockerell’s proudest career accomplishment.The biggest mistake he’s made in his career and what he learned from it.The trend in talent development and leadership he’s following right now.Why he recommends reading The Effective Executive by Peter Drucker and The 7 Habits of Highly Effective People by Stephen Covey.One piece of career advice he would give to anyone looking to accelerate their career.Connect with Andy Storch here:andystorch.comlinkedin.com/in/andystorchtdtt.us/Connect with Lee Cockerell:leecockerell.comlinkedin.com/in/leecockerell

54mins

20 Jul 2021

Similar People

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Create Magic In Your Operation - With Lee Cockerell - EP201

365 Driven

Lee Cockerell retired as the Executive Vice President of Operations for the Walt Disney World Resort in Lake Buena Vista, Florida; A position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex. Lee is author of six books on leadership, management and world class customer service, and founder of CockerellAcademy.com

1hr 1min

17 May 2021

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080: Lee Cockerell | Building a Culture Around Trust and Leading with Purpose over Chance

The Mastermind Effect

Hey hey everyone, today we’ve got the Founder of Cockerell Academy, Lee Cockerell. His career has taken him all over the world, from working with the men & women in Baghdad to being the Executive VP of Walt Disney World.In this episode, Lee talks about asking for help is better than making up an answer. He explains why we need to build a culture around TRUST, & Lee explains how learning to use your time to your advantage by leading with purpose over chance is so important. Check it out![00:01 – 02:59] Opening SegmentI introduce our guest, Lee CockerellI briefly talk about the great values that await you in this episodeConnect with our guest. See links below.[03:00 – 18:35] Lee’s learning journey and MastermindsLee talks about how his learning changed from her early years vs todayThe role of the internetHis learning journey throughout the yearsLee talks about his mentors and the masterminds he’s been inThe importance of educating and surrounding yourself with the right peopleHow masterminds helped him in resetting and getting himself unstuck[18:36 – 40:01] Self-Education and Lee’s realityLee shares his thoughts about Self-education and Traditional EducationMore informal learning from each other in the classroomWhat people can expect when they enter the Cockerell Academy and work with LeeLearning about the little things that can make a huge impact to your lifePaying attention to what’s going on around youSuccess stories from people who joined his mastermind/group/event[40:02 – 50:45] Creating SuccessA key ingredient/attribute to being successfulBuilding a culture around trustHaving mutual respect with other peopleExciting things that he has in store for the next 12 monthsBecoming a better teacherTips/Tactics Actionable Items from LeeUsing your time effectivelyBe organizedFocusing on the things that are most important to youFinal ThoughtsTweetable Quotes:“If you surround yourself with the right people, and you get rid of the wrong people. It’s amazing how much more you can accomplish.”  - Brandon Straza“It’s never too late to learn, it’s never too late to get better.” - Lee Cockerell“If you do things right with your time, you won’t have regrets when you’re older.” - Lee Cockerell“With the internet and Google, if you don’t know something, it’s your fault. All you have to do is look it up.” - Lee Cockerell“The more you know, the better decisions you make.” - Lee Cockerell“There’s only two ways you learn in life: crisis or education.” - Lee CockerellResources Mentioned:Cockerell AcademyThink and Grow Rich - Napoleon HillConnect with Lee, send him an email lee@leecockerell.com, call 407-908-2118, or visit https://www.leecockerell.com/ Be one of the first adopters of The Success Finder when it releases! Email me at brandon@thesuccessfinder.comYou can connect with me, Brandon Straza, on LinkedIn, Instagram, or send me an email at brandon@thesuccessfinder.com. I’d love to get in touch and talk more about personal development and how you can live past beyond your limits.

50mins

26 Mar 2021

Most Popular

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How to Make Magic ft. Lee Cockerell, former Exec. VP of Disney

Meeting Minds

We sit down with the legendary Lee Cockerell, the former Executive VP of Walt Disney World, to discuss his business methodologies, discipline, and a tattooed Cinderella!  Lee has held management positions with Hilton for 8 years, Marriott for 17 years, and the Walt Disney Company for 16 years. He is the author of four books: Creating Magic, The Customer Rules, Time Management Magic and Career Magic. Make sure you listen to this one!https://www.cockerellacademy.com/

1hr 5mins

26 Mar 2021

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Leadership Lessons from a Disney Legend w/ Lee Cockerell

Flip the Switch by EngageMint

Our guest today is with Disney Parks & Resorts legend, Lee Cockerell.  In this episode, we focus on leadership, customer service, and time management,Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex (Downtown Disney, now Disney Springs), the ESPN Wide World of Sports Complex and the ancillary operations support functions. Leadership Lessons from Disney Legend Lee Cockerell1:02 The legendary Main Street windows and the story behind Lee’s window 5:35 The Main Street Diary - Lee’s consistent communication strategy with all Walt Disney World® cast members9:13 The 8-minute podcast 12:15 Disney’s Chain of Excellence & how you get results17:39 Talent is the name of the game 22:39 The behaviors and characteristics of successful leaders at Disney24:05 The leadership test and building complementary teams28:14 Lee’s Legacy - Disney Great Leader Strategies & Creating Magic 30:50 From what to how - implementing Disney Great Leader Strategies35:39 Leading through external pressures on the organization40:33 Lee’s top three leadership strategies 43:00 Balancing and managing your time45:50 Deciding what to delegate48:29 Rapid fire round------ADDITIONAL NOTESLee’s Book RecommendationsThe Effective Executive by Peter DruckerThe 7 Habits of Highly Effective People by Stephen CoveyGood to Great by Jim CollinsHaving Difficult Conversations by Douglas Stone, Bruce Patton and Sheila HeenLearn from LeeLeeCockerell.com Morning Time Magic time management plannerCockerell AcademyCreating Disney Magic podcastLee’s Books - Creating Magic, The Customer Rules, Time Management Magic and Career MagicConnect with LeeFacebookTwitterLinkedInOther References mentioned

1hr 5mins

9 Mar 2021

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Magic Kingdom Leadership Lessons (wsg Lee Cockerell)

You, Me, and Your Top Three

During this episode, You, Me, and Your Top Three host, Gregg Garrett, discusses the magic of customer-centricity. Gregg speaks with Lee Cockerell who threaded magic in all customer experiences in the Magic Kingdom, Disney, and who managed some of Disney’s largest resorts and is a student of hospitality. Of course, Lee speaks about his top three from a boss who taught him how to be confident, to a mentor who showed him all the ways of being hospitable, to his grandmother who started him on the journey, and his wife of 52 plus years who kept him on it, and to the former president of Disney who helped him to learn, listen and manage experts. And you have to hear what he has to say about making the schedule of life’s priorities part of your daily routine, all this and more! About Lee Cockerell Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort.  “As the Senior Operating Executive for ten years, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping and entertainment village, and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.” One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7,000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society, and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor’s Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board. He is now dedicating his time to public speaking, authoring a book on leadership, management, and service excellence titled, Creating Magic… 10 Common Sense Leadership Strategies from a Life at Disney, which is now available in 13 languages, and his latest book, The Customer Rules… The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute. Lee has received the following awards: Golden Chain Award for Outstanding leadership and business performance from the Multi-Unit Foodservice Operations Association (MUFSO). Silver Plate Award for Outstanding Operator in the foodservice industry from the International Foodservice Manufacturers Association (IFMA). Excellence in Production Operations Management and Leadership (POMS) from the Productions and Operations. Grandfather of the year from his three grandchildren, Jullian, Margot, and Tristan. Lee and his wife Priscilla live in Orlando, Florida. Show Highlights Segment 1: Overview 1:01      What do customer touchpoints, customer journey, customer experience, customer-centricity mean? 2:07      “The full view of the customer is so easy yet, so complex… what it comes down to is empathy” 3:07      Put the customer in the middle 4:09      Welcome an expert in empathetic thinking: Lee Cockerell 5:43      Lee Cockerell: A boy whose story begins on a farm in Oklahoma Segment 2: The “Top Three” 11:27   Lee’s Top Three begins with his grandmother and a General Manager, Bud Davis, who helped him refocus his attitude 13:46   Diffusing defensiveness by building trust   15:35   Lee’s Top Three continues with Eugene Scanlan from Waldorf Astoria who taught him a lot – “the service itself is what shines, not the individual providing the service” 19:59   Lee’s Top Three expands with his wife of 53 years, who keeps him most in order   22:37   Expanding beyond food and beverage into full park management 23:42   “I didn’t try to be the expert in everything; my philosophy is to hire the experts and let them do their job.”   25:25   Letting go of always being in control and a successful career to thank for it 28:24   “Most people leave leaders, they don’t leave the company.” 29:04   Lee’s Top Three concludes with Judson Green who gave him his shot in Orlando 29:54   “He asked a lot of questions… he knew if you knew what you were talking about or not.” 31:25 “I want to be remembered as a teacher, not a boss because nobody likes a boss, a teacher teaches people.” Segment 3: Transformation & Disruption 32:33   Lessons from Lee: Time Management, Customer Skills and Creating a better culture 37:28   Disney’s take on the customer experience   38:45   “Treat every customer as an individual” Segment 4: Wrapping Up 41:34   One additional lesson from Lee: “Schedule the priorities in your life” 44:24   How to get in touch with Lee Additional Information Contact Lee Cockerell: Lee’s Email Lee’s Twitter Lee’s LinkedIn Lee’s Facebook Contact Gregg Garrett: Gregg’s LinkedIn Gregg’s Twitter Gregg’s Bio Contact CGS Advisors: Website LinkedIn Twitter

45mins

27 Jan 2021

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075: Creating Disney Magic with Lee Cockerell

Creating Your Encore Career

I'm honored today to be talking with Lee Cockrell about creating Disney magic for your organization. Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. As the Senior Operating Executive for ten years, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village, and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.  One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7,000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney. Lee has also launched the Cockerell Academy designed to fill in the blanks and give you the tools you need to focus on being the kind of leader people admire, doing the right things to manage your organization, and serving people in a way to set you apart. We'll dive deeper into these concepts: Some mindset changes between the corporate life and independent work  Crafting your value proposition as an independent practitioner How to seek out your early clients/customers? Thoughts on Leadership Now, for some action steps: Download the free worksheet: Three Steps You Need for a More Productive Workday Resources: Lee Cockerell’s website: https://www.leecockerell.com/ The Cockerell Academy: https://www.cockerellacademy.com/ Lee’s latest books: Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney Time Management Magic: How to Get More Done Every Day and Move from Surviving to Thriving Career Magic: How To Stay On Track To Achieve A Stellar Career Connect with Me: LinkedIn Facebook Please leave a Rating and Review: Since this podcast is new, I’m asking for Apple Podcasts reviews. Reviews help others discover and learn what Leading the Factory Forward is all about. If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode. Just go to the episode page at https://www.lynnfriesth.com/podcast to download it. I thank you so much for being here and I’ll see ya next time on Leading the Factory Forward. — Lynn *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com

26mins

21 Jan 2021

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76. Why You Should Manage Like a Mother with Lee Cockerell

The Leadership Locker

“When in doubt, manage like a mother. Mother’s don’t care if you’re happy, they care if you’re successful. They have empathy and they have discipline, and they’ll use both on you.” – Lee CockerellOn this episode of The Leadership Locker, author and Chief Learning Officer of Cockerell Academy, Lee Cockerell talks about responsibility vs. ability in leadership. Listen in as Rich and Lee discuss how a fear of failure can lead to success, the value of subtlety in leadership, and why you should manage like a mother. Lee also tells us the incredible story of how he went from being a waiter at the Washington Hilton to Executive Vice President of Operations at Walt Disney World.Lee Cockerell is the retired Exec VP of Walt Disney World. Lee has held management positions with Hilton for 8 years, Marriott for 17 years, and the Walt Disney Company for 16 years. He is the author of four books: Creating Magic, The Customer Rules, Time Management Magic and Career Magic. He is a popular speaker and seminar presenter around the world on Leadership, Management, and Customer Service. Lee and his wife, Priscilla, live in Orlando Florida.Here’s how you can connect with Lee:Website: https://www.leecockerell.com/Linkedin: https://www.linkedin.com/in/leecockerell/Facebook: https://www.facebook.com/createmagic/Twitter: https://twitter.com/leecockerell Connect with Rich:WebsiteLinkedInInstagramFacebookYouTube

33mins

5 Jan 2021

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35. Lee Cockerell - Creating Disney Magic in Your Organization

How That Happened

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. Over the span of ten years, Lee and a team of over 40,000 cast members were responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations tied to Walt Disney World® Resort. Lee also opened Disneyland Paris. Prior to Disney, Lee held leadership positions at Hilton and Marriott, as well as served in the U.S. Army. Since retiring, Lee has been busy helping organizations and individuals all over the world become better leaders. In addition to his full schedule of speaking and consulting, Lee has also authored three bestselling books and hosts a highly-rated leadership podcast and blog. Recently, Lee launched Cockrell Academy, an online platform that provides training on leadership, customer service, and time management. In this episode, Lee shares best practices in using customer feedback to improve your business, how to always be steps ahead of your competition, and keys to leading amid crises. Be sure to subscribe to "How That Happened" to receive our latest episodes, learn more about our guests, and collect resources on how to better manage your business. For bonus content and additional show notes, visit http://www.hogantaylor.com/how-that-happened-episode-35. Copyright 2020 HoganTaylor LLP. All Rights Reserved. To view the HoganTaylor general terms & conditions, visit www.hogantaylor.com

55mins

9 Nov 2020

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