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Nils Vinje

11 Podcast Episodes

Latest 1 May 2021 | Updated Daily

Weekly hand curated podcast episodes for learning

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210 Nils Vinje Improve leadership communications with a framework

Helping Sells Radio

The last time I talked to Nils Vinje, it was on Episode 197, and we talked about his new great leadership book,“The 30 Day Leadership Playbook: Your Guide to Becoming the Leader You Have Always Wanted to Be.” In it, Nils talks about four pillars of leadership. The third pillar is leading with communications, and this one got to me.  In particular, the part of leading with communications called “the power of frameworks.” I spend a lot of time asking Nils about framework-thinking on the last episode. So much so that Nils suggested we do another episode in which he would help me with one of my frameworks.  So that’s what we did.  A live coaching session. I didn’t know it at the time, but I had been working on a framework to describe how we would grow one of our business units at ServiceRocket. I wasn’t calling it a framework, but I was using it as a mechanism for communicating our strategy, progress towards our goals, and to give the exec team a one slide description of how we would achieve our goals.  I kept coming back to it. Using the language in it. Referencing it. Showing it on every slide presentation I gave for months.  I showed it to Nils and he critiqued it. Asked me uncomfortable questions. And helped me think through how to use to more effectively too communicate. That’s what this episode is: Nils helping me improve my leadership communication skills with framework-thinking. When you listen to our conversation, you will think to yourself, “I need to do this. I have been struggling with how I can improve my communication skills, especially with my leadership team. This is it. I gotta learn this framework thinking. I gotta buy Nils’ book.”  I am sold on this framework thinking idea. And I think you will be too.  More a about Nils Nils Vinje is the founder and CEO of 30DayLeadership.com. Link to the 30 Day Leadership Quiz that Nils talked about: https://30dayleadership.com/quizTo order a copy of Nils’ book, please visit: 30dayleadership.com. Get on the email list at helpingsells.substack.com

56mins

14 Nov 2020

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CS Leadership Workshop w/ Nils Vinje of 30 Day Leadership

Gain Grow Retain: B2B SaaS Customer Success

Nils Vinje, Founder and CEO of 30 Day Leadership, brings his methodology to our audience as our first sponsor of Gain Grow Retain. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

50mins

14 Oct 2020

Similar People

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30-Day Leadership Playbook w/ Nils Vinje

Gain Grow Retain: B2B SaaS Customer Success

A Gain Grow Retain Exclusive session around Leadership in Customer Success. Our guest and friend today is Nils Vinje, a leadership coach and author of the 30-Day Leadership Playbook.The book will be out on September 1st:30dayleadership.com---GGR Exclusive Leadership Sessionhttps://bit.ly/GGR-LeadershipNils will create an engaging workshop with our GGR Leaders to examine several of his core principles. Come ready to participate and engage with your fellow peers!*Session Sponsored by 30 Day Leadership Playbook*--- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

37mins

1 Sep 2020

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197 Nils Vinje To lead: Operate at a framework level

Helping Sells Radio

If there is one thing I know about leadership and working and career is that when you interact with the CEO, or anyone on the c-suite, you need to minimize your time and maximize your impact. More practically speaking, you need to be the one who says, “I gotta run.” And then walk away.  “Well that seems counter-intuitive,” you say. “How can I maximize my impact, when I spend the least amount of time possible with the CEO?”  Easy.  The shorter your interactions, the more interactions you will have.  “What?!” That’s right.  Think of every interaction you have in the office. There is always one person who you see coming down the hall, and you want to avoid them. Mostly because you have someplace to be and this person will talk your ear off.  CEOs have even shorter attention-spans and much less tolerance for the details about how difficult your last customer escalation was. You do not want the CEO to see YOU coming down the hall and think, “Oh no. Here comes Bill to tell me how hard it is to get the product team to prioritize feature requests from his customers. How am I going to get out of this?”  This is tough love people. Don’t be that person.  I asked Nils Vinje, author of the new book, 30 Day Leadership Playbook: Your Guide To Becoming The Leader You Have Always Wanted To Be, about how we can stay out of the details when we talk to execs.  Nils had an answer: Framework thinking. Nils has been on Helping Sells Radio four times now (Ep 5, Ep 84, Ep 121 (at the Gain Pulse conference), and this one.  Our main problem when we speak to CEOs is that we spend time on details. CEOs don’t want details unless they specifically ask. They won’t ask. And it’s hard for us NOT to provide details because that’s our life.  We have to speak to the CEO, convey useful information, without giving details.  When the CEO asks, “How’s customer success going?” You should say, “The renewal ownership in customer success is going well. We already have 3 new expansion opportunities.”  You want to say, “I am meeting with Sally (VP of sales) next Thursday. No, wait….on Friday. She had to reschedule our meeting from Monday. But we’re planning to talk about transitioning the renewal process from sales to customer success. I don’t know how this is going to work. I don’t think customer success should own the renewal. We should be advocates for customers not sales people. You can’t advocate for customers and sell to them. Customers won’t trust us. I’ve been doing customer success since before it was called customer success, and I’ve never seen it work. I mean…maybe it can, and I am open to it. So that’s what Sally and I are going to talk about.” It goes on and on and then you make the CEO cut you off so she can move on with their life.  The CEO likes you.  The CEO thinks you are productive. And professional. But the CEO wants you to figure all those details out. The CEO wants you to not base your opinion on what happened in the past, but see the possibility of what we can create going forward. It’s called innovation for a reason.  And most importantly, the CEO wants you to say in 20 words, what you want to say in 200.  According to Nils, you can do that with framework thinking….and it is part of his leadership pillar number 3: leading with communications. This was the most important part of our discussion. Framework thinking.  Framework thinking.  That is me…talking to myself.  More about NilsNils Vinje is the founder and CEO of 30DayLeadership.com. He is a 4-time Helping Sells Radio guest, Customer Success expert, leadership coach, consultant, speaker, and author. Nils inspires people everywhere to become the leader they have always wanted to be. To order a copy of Nils' book: 30 Day Leadership Playbook: Your Guide To Becoming The Leader You Have Always Wanted To Be, please visit 30dayleadership.com. Get on the email list at helpingsells.substack.com

1hr

1 Sep 2020

Most Popular

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Episode 8: Nils Vinje

Customer Strategy Podcast

This episode of the Customer Strategy Podcast is a special one.I'm the guest on the show and I'm interviewed by my good friend Jake Jorgovan, who is the founder and CEO of a company called Content Allies. Jake and his team at Content Allies turn consultants into thought leaders through content marketing. So if you're an expert in your field, but never have time to turn your expertise into marketing content, then content allies can help. In this episode, we talk about...-  What I was doing before starting my own consulting firm...- What I’ve learned since that time...- What it's like to venture out on your own and do something that nobody else has done... - How I deal with the uncertainties and challenges of working for yourself...- and much, much more...Resources mentioned:Download the Customer Strategy Method Blueprint.What to do next:Click here to become a guest on the showApply to work with Nils

1hr 7mins

20 Jan 2020

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121 [Gainsight Pulse 2019] Nils Vinje at the Super Bowl of Customer Success

Helping Sells Radio

We took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things.    In this episode, we talk to Nils Vinje, who has been to every…single…Pulse. That is rarefied air. Nils reminds us that in order to become advanced at customer success, teams need to master the fundamentals. This is an important point…Advanced = Fundamentals.    Learn more about Nils:   Glide Consulting: https://glideconsultingllc.com   On Linkedin: https://www.linkedin.com/in/nilsvinje Get on the email list at helpingsells.substack.com

8mins

25 May 2019

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085: Nils Vinje (Re-Air) The Four Ps of Customer Success on the CS100 Summit Preparation Pack

Helping Sells Radio

Although this is Helping Sells Radio Episode 85, it is episode two in the CS100 Summit Preparation Pack. The CS100 Summit Preparation Pack is a collection of past Helping Sells Radio guests who are also speaking at the 2018 CS100 Summit put on by ClientSuccess. When the agenda came out, it was glaringly obvious what a high level of speakers ClientSuccess attracts for their conference, we noticed five speakers were past guest of Helping Sells Radio. So we go together in the studio and decided to re-air all five of those episode just before and during the conference.  Enjoy the CS100 Summit Preparation Pack From Nils' previous episode: Nils has developed a model for building great customer success organizations. He calls it the 4 P’s of Customer Success. People Purpose Process Platform We talked through this model and one of the most interesting parts of that discussion might have been the most controversial part of the interview. When it comes to purpose, a customer success team can have a primary purpose of satisfying customers or driving revenues, but it cannot drive both. Nils tells us we have to choose what to focus on. It is not to say teams cannot have both, but you cannot focus on both.  If you want to learn more about the 4 P’s of Customer Success, you can download the eBook that Glide Consulting has put together. Get on the email list at helpingsells.substack.com

32mins

10 Sep 2018

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084: Nils Vinje Says Low Maturity Customers Need You To Do A Lot Of Work. Be Ready for It.

Helping Sells Radio

This is first in a series of podcasts in anticipation of ClientSuccess's annual CS100 Summit Conference. We are calling this series the CS100 Summit Preparation pack. To kick off the preparation pack, Nils Vinje from Glide Consulting and CS100 Summit speaker, is back on the show for the third time. We talk to Nils about customer maturity impact on what level of services you provide, what he's talking about at CS100 Summit, and you are much better off spending 30 minutes documenting a process rather than perform that process over and over from memory. Because if you take that process and multiply it across a team of customer success managers, you will develop a lot of inefficiencies and deliver widely varying customer experiences.  Even if you cannot make it to CS100 Summit 2018, this episode gives you a taste of Nils' talk.  Learn more about CS100 Summit:  http://cs100.clientsuccess.com/ Go download those resources Nils talked about in the show:  https://glideconsultingllc.com/ Get on the email list at helpingsells.substack.com

40mins

10 Sep 2018

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Ep #8: Nils Vinje on the 4 "P"s of Customer Success

Subscribed Podcast

Our guest on the Subscribed Podcast is Nils Vinje, a partner at Glide Consulting, a Customer Success consulting firm that helps VC-funded startups and Fortune 1000 companies lay the foundation for customer success and make renewals and expansions inevitable. We talk to Nils on the evolution of customer success teams, the 4 Ps that are crucial to success and other best practices. For transcripts and more on the Subscription Economy, head over to www.zuora.com/podcast

27mins

12 Sep 2016

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160: How to Turn Customer Churn Into Customer Upgrades w/ Nils Vinje

B2B Growth: Your Daily B2B Marketing Podcast

Customer success teams are built to serve and sales teams are built to sell. Instead of being at odds with one another, align them in a way to create a dream team. If people play to their strengths, your company will see exponential growth. In this episode, Nils Vinje, Partner at Glide Consulting, walks through a 3-part solution to maximizing the relationship between sales and customer success.

19mins

18 Aug 2016

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