How to deal with jerks in the workplace (with Christine Porath)
How to Be a Better Human
Have you ever had a rude co-worker or boss — or have you ever been told that the “jerk” is you? Today’s guest, Christine Porath, researches incivility in the workplace. She’s found that if you want to have a thriving business full of happy and talented employees, there is no room for any kind of disrespect. In this episode, she shares insights from her research and suggests ways anyone—bosses, managers, and employees alike—can up the civility at work. Christine teaches at Georgetown University's McDonough School of Business and is the author of “Mastering Civility: A Manifesto for the Workplace” and co-author of “The Cost of Bad Behavior: How Incivility is Damaging Your Business and What to Do About It”. She has written for the Harvard Business Review, the New York Times, the Wall Street Journal, McKinsey Quarterly and the Washington Post. Her new book, “Mastering Community” is forthcoming (Grand Central Publishing, 2022). To learn more about "How to Be a Better Human," host Chris Duffy, or find footnotes and additional resources, please visit: go.ted.com/betterhuman
SPOTLIGHT: Mastering Civility in the Workplace with Christine Porath
The Gartner Talent Angle
What happens when your workplace is exposed to incivility? What should you do if you are the target of this hostility and aggression? Tune in to this episode of the Talent Angle to hear Christine Porath, Professor at Georgetown University's McDonough School of Business, teach you how to navigate incivility in the workplace and enhance your own influence and effectiveness through simple acts of civility and respect. Christine Porath is a tenured professor at Georgetown University’s McDonough School of Business. She’s the author of Mastering Civility: A Manifesto for the Workplace and co-author of The Cost of Bad Behavior. Christine is a frequent contributor to the Harvard Business Review, and has written articles for New York Times, Wall Street Journal, McKinsey Quarterly, and Washington Post. She frequently delivers talks and has taught in various Executive programs at Harvard, Georgetown, and USC. Prior to her position at Georgetown, she was a faculty member at University of Southern California’s Marshall School of Business. This spotlight is an excerpt from our 2019 interview with Christine Porath.
Mastering Civility in the Workplace with Christine Porath
The Gartner Talent Angle
What happens when your workplace is exposed to incivility? What should you do if you are the target of this hostility and aggression? Tune in to this episode of the Talent Angle to hear Christine Porath, Professor at Georgetown University's McDonough School of Business, teach you how to navigate incivility in the workplace and enhance your own influence and effectiveness through simple acts of civility and respect.
Dr. Christine Porath: Workplace Incivility Requires A Leadership Fix
Lead From the Heart
In her recent TED Talk, Georgetown University Business School professor, Christine Porath hit a collective nerve by asserting that incivility is doing great harm to people in their workplaces. But perhaps her more surprising conclusion is that organizations are paying an even greater price by not addressing it. Through her research, Dr. Porath discovered incivility is highly contagious. It makes people less motivated, instantaneously less engaged – & deeply resentful. 12% of workers who feel slighted or disrespected in their jobs end up quitting. And for all of these reasons, incivility is having a profoundly negative impact on most company’s bottom lines. In this podcast, we explore all the reasons why rude, curt & even unkind behavior has become so prevalent in business today – & discuss the surprisingly simple ways managers & companies can create more respectful cultures. If there’s one key take-away my discussion with Dr. Porath, it’s that civility not only lifts people, it greatly elevates performance, too.
Inspired by an unfortunate toxic work environment in her first job out of college, Christine Porath took on the topic of workplace incivility and its cost to both companies and employees. She’s been running with it ever since. Christine Porath, Ph.D., is an associate professor at the McDonough School of Business at Georgetown University and the author of Mastering Civility: A Manifesto for the Workplace and co-author of The Cost of Bad Behavior. She works with leading organizations to help them create thriving workplaces.
Improving A Toxic Work Environment by Mastering Civility with Christine Porath
Wharton Business Daily
Christine Porath, Associate Professor at the McDonough School of Business at Georgetown University, joins host Stew Friedman to discuss how to deal with "mean" people at work and improve a toxic work environment as outlined in her book "Mastering Civility: A Manifesto for the Workplace" on Work and Life. See acast.com/privacy for privacy and opt-out information.
Christine Porath is an Associate Professor at the McDonough School of Business at Georgetown University and author of Mastering Civility: A Manifesto for the Workplace. Christine also consults with organizations to help them create a thriving workplace. She is a frequent contributor to the Harvard Business Review and Psychology Today, and has written for the New York Times, Wall Street Journal, and Washington Post. Her research has appeared in many journals and books. She is co-author of another book, The Cost of Bad Behavior, and a former two-sport Division I athlete. Christine and Stew talk about the rise in incivility at work and in our society -- a serious problem, about which we can all do something. They enumerate the emotional and financial costs of rude behavior at work and how it spills over into other parts of our lives. They explore practical, evidence-based strategies you can use for dealing with slights, discourteousness, and worse at work, whether you are boss or subordinate. See acast.com/privacy for privacy and opt-out information.
Overcoming Toxic Culture Through Mastering Civility, with Christine Porath – Episode #99
In the Arena
It should not come as a surprise that some of the most important things in life are the most basic. Civility is one of those things that is essential to maintaining and building great relationships with others but is often cast aside for the sake of attaining goals at the expense of those relationships. In this conversation, Anthony talks with Christine Porath, author of the new book “Mastering Civility.” Her insights into the human condition and the things that drive us to be not only uncivil but downright petty reveal the foundational things that we need to come to grips with in order to begin building healthy company cultures rather than toxic ones.Overcoming Toxic Culture Through Mastering Civility, with Christine Porath - Episode #99Click To TweetThe fundamentals of civility are so basic but also so seldom doneNo one would argue against civility being one of the foundational practices that undergird healthy human relationships. Yet, it is one of the things that is most quickly cast aside when it comes to dealing with others in hierarchical structures like companies and chains of command. Christine Porath is convinced that a return to civility will enable toxic cultures to be made healthy and poor performing teams be made into record-breakers. This conversation is full of insight so be sure you take the time to listen.Learning to listen is one of the best ways to chip away at a toxic cultureAll of us have a cell phone. We leave it sitting on the desk during meetings and we even take it to the bathroom with us. We think of it as a tool but it often becomes a distraction that keeps us from truly listening to the people we meet face-to-face every day. Christine Porath points out how new habits - like removing our cell phone from the desk - can help us listen in ways that begin to chip away at the toxic cultures within our companies and organizations. Find out how Kristine suggest we go about making these kinds of fundamental changes, on this episode of in the arena.Learning to listen is one of the best ways to chip away at a toxic culture @PorathCClick To TweetConnection has to come first before effective leadership can happenEffective leadership is a goal for most CEOs and managers, but it can seem very elusive and difficult to attain. Christine Porath says that effective leadership hinges on personal connection much more than it does leadership techniques or principles. Her conviction is that those who learn to connect with the people they lead will be much more effective in their leadership, and research is bearing out that conviction. Christine shares basic steps toward greater connection with the people around us in this conversation with Anthony.Why we don’t give others the benefit of the doubt but always give ourselves the benefit of the doubtYou may or may not have noticed it, but one of the behaviors that almost every human being is guilty of is giving the benefit of the doubt to ourselves but not giving the benefit of the doubt to others. At the tail end of this conversation, Anthony and his guest, Christine Porath talk about how to overcome the unconscious stereotypes and judgments we make about people without knowing all the facts, and the benefits that a “benefit of the doubt” mindset can have in building a company culture that is sympathetic and supportive of the people in it.Why we don’t give others the benefit of the doubt but always give ourselves the benefit of the doubt @PorathCClick To TweetOutline of this great episode [0:44] Why Anthony invited Christine to be on the show to talk about her book, “Mastering Civility” [2:40] The personal experiences that pushed Christine to write about civility [4:04] What makes for a toxic work environment and what impact does it have? [9:34] Everyone is watching the leader to know how to behave within the organization [11:13] The fundamentals of civility that are basic, but not done
Christine Porath Why Overcoming Incivility in the Workplace Leads to Success Many of us have dealt with a challenging boss or colleague at some point in our career. It might have been the team member with the snarky remarks and rude behavior, or the boss that yells if there’s a small typo in the draft of the client proposal. Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply and hijack focus. Even if people want to perform well, they can’t. Ultimately, incivility cuts the bottom line. Join us as Angie Morgan, Lead Star Partner, speaks with the leading authority on workplace incivility, Christine Porath. Author of Mastering Civility: A Manifesto for the Workplace, Christine shares with us why it pays to be civil, and reveals just how to enhance effectiveness in the workplace and beyond by mastering civility. Closely tied to the Service Based Leadership concept in SPARK, this is a podcast you don’t want to miss!
#078: How Civility In The Workplace Can Save You Time And Money | Christine Porath
The LEADx Leadership Show with Kevin Kruse
In this episode, we're going to talk about the crisis of incivility with our guest, Christine Porath. She is an author, speaker, and associate professor of management at the McDonough School of Business at Georgetown University. Her work related to incivility and its effects has been featured worldwide in over 500 television, radio and print outlets including Time, Wall Street Journal, The Washington Post, NBC, CBS, ABC, and others. Her new book is Mastering Civility: A Manifesto For The Workplace. Resources: * http://www.christineporath.com/ – Christine's Website * http://www.christineporath.com/articles-2/ – Christine's Articles * @PorathC – Christine on Twitter * Buy her book, Mastering Civility: A Manifesto For The Workplace Sponsored by: * LEADx.org – subscribe to become 1% better every single day Review and Join Our Ambassadors Club: Please consider leaving an honest one- or two-sentence review on iTunes or on Stitcher. Nothing matters more for bringing the podcast to the attention of others. And after you leave your review, send me an email at info at leadx dot org to let me know, and I’ll invite you into the private LEADx Ambassadors Group on Facebook. Group members are eligible for ridiculously good prizes each month, have special access to me and LEADx guests, discounts on live events, and of course it’s a great forum for peer-learning and support. Share: And, by all means, if you know someone you think would benefit, please spread the word by using the share buttons below. — What is LEADx and The LEADx Show with Kevin Kruse? Imagine if you could have the world’s best executive coaches and leadership mentors whispering into your ear every morning on your way to work. Every weekday, there will be a new episode of The LEADx Leadership Show with an interview from a different thought leadership or business expert. Many of these guests are thought leaders, famous authors or high-profile CEOs from innovative startup companies. Others are creatives, artists, entrepreneurs or corporate career leaders. They have all achieved extreme success and they are willing to share practical advice on how to advance your career and develop your leadership and management skills by offering daily career tips on time management, productivity, marketing, personal branding, communication, sales, leadership, team building, talent management and other personal development and career development topics. There will be a new episode waiting for you every day just in time for your morning commute, morning treadmill session or whatever else it is you do to start your day. LEADx isn’t just the name of this new podcast, it’s the name of a digital media and online learning company that is re-imagining professional development for millennials and career driven professionals looking to break into manager roles or excel in current leadership and management roles. If you’re looking for management training or professional development that is delivered in a fun and engaging way, sign up for our daily newsletter at LEADx.org. It’s packed with life hacks, daily career tips and leadership challenges that will turn you into a high potential leader in no time. What does LEADx stand for? We are exploring leadership. We are about NEXT GENERATION leadership.