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Matt Myszkowski Podcasts

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6 of The Best Podcast Episodes for Matt Myszkowski. A collection of podcasts episodes with or about Matt Myszkowski, often where they are interviewed.

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6 of The Best Podcast Episodes for Matt Myszkowski. A collection of podcasts episodes with or about Matt Myszkowski, often where they are interviewed.

Updated daily with the latest episodes

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Racial Diversity in Customer Successs w/ Matt Myszkowski

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We're fortunate to bring you a panel discussion by our friend and champion, Matt Myszkowski.  He is joined by 3 leading Customer Success professionals to discuss the impact of Black Lives Matter on the working world, and the CS industry we all love.

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Sep 08 2020 · 50mins
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Women in customer success webinar w/ Matt Myszkowski & Friends

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We're bringing you a guest episode from Matt Myszkowski that opens a conversation around Diversity, Equity, and Inclusion.

This recorded live virtual panel discussion sees Matt Myszkowski facilitate a discussion with a number of CS and Diversity & Inclusion professionals, including a number of questions posed by the audience.

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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

This podcast is brought to you by Jay Nathan and Jeff Breunsbach...

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Sep 03 2020 · 50mins
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Gender Equality in customer success w/ Matt Myszkowski & Friends

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We're bringing you a guest episode from Matt Myszkowski that opens a conversation around Diversity, Equity and Inclusion. 

This episode sees Matt Myszkowski joined by 4 Customer Success professionals to discuss the gender equality statistics shown at Gainsight’s Pulse Europe event in 2019 & how we can all make a difference in changing those.

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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

This podcast is brought to you by Jay Nathan and Jeff Breunsbach...

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Aug 28 2020 · 48mins
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Building customer success for Enterprise B2B SaaS w/ Matt Myszkowski

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Matt Myszkowski joins us to talk about how he's part of the team building customer success at SAP. He's the VP for EMEA and has unique challenges when working Inside of a 90,000 person organization. 

  • Building a Board Area and concentration around Customer Success
  • Change In the way leadership talks about Customer Success
  • Outcomes-based approach to the customer success team
  • Do we charge for customer success? Can this model work?
    • Preferred Success (For the cloud-based portfolio of customers)
      • Enhanced SLAs - tends to have a degree of value for some
      • Learning resources - help drive adoption and consumption
      • Success Resources - mini consulting packages 
  • 3xO Model
    • Outcomes - the Big Idea
    • Objectives - the SMART goals to get to the Outcomes
    • Operational Tactics - day-to-day basis
  • Let's elevate the conversations with our customers
  • Adoption Is the vehicle to get an outcome


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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies.

Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Jun 20 2020 · 34mins
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Creating Customer Success - Episode 3: Matt Myszkowski

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In January 2018 Matt joined SAP as their Vice President, Customer Success EMEA responsible for a team of Customer Success Managers driving value, adoption and success for the most valuable, strategic, enterprise customers across Europe, Africa and...
Sep 20 2019 · 53mins
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Customer Success Conversations Podcast One - Matt Myszkowski

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Matt Myszkowski is the Head of Customer Success at Rant & Rave and he joined me for the inaugural Customer Success Conversations pod to discuss a range of CS topics.

Prior to joining Rant and Rave, Matt managed the EMEA & APAC Customer Success Team at Autodesk for 4 years and has been in Customer Success and Account Management leadership roles for nearly 10 years in the SAAS and technology space.
Sep 27 2017 · 35mins