Reimagining The Contact Center - with Marc Bernstein
John DiJulius is President at The DiJulius Group and expert on world-class customer experiences. --- Follow Marc on LinkedIn: https://www.linkedin.com/in/baltoceo/ Learn more about Balto: balto.ai--- Send in a voice message: https://anchor.fm/marcbernstein/message
015 John DiJulius: How to Create a World-Class Customer Experience
Ignite Your Estate Agency
In this weeks episode we talk to the world's leading authority on Customer service, John DiJulius.We'll discuss exactly how an estate agent can provide a world-class customer journey for their customers and go through John's thoughts on the estate agency industry.John didn’t just read the books on customer service to become the internationally acclaimed expert he is, he wrote them: Secret Service, Hidden Systems That Deliver Unforgettable Customer Service, What’s The Secret? To Being a World Class Customer Service Organization, The Customer Service Revolution, The Best Customer Service Quotes Ever Said, and The Relationship Economy. He's known as one of the most captivating and charismatic speakers in the world and John’s keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day.We hope you enjoy this episode of the Ignite Your Estate Agency podcast, let us know what you think by leaving a review.Don't forget, you can claim your FREE Firewave gift by going to: www.fire-wave.co.uk/freegift.
The Customer Service Revolution - John DiJulius - Episode #009
John DiJulius, a successful entrepreneur of John Robert’s Spa and The Di-Julius Group, joins host Alex G to discuss creating a unique customer service revolution. After his workforce walked out on him due to substandard employees, John shifted his company’s vision. Instead of compromising his business culture for sales, he established a strict hiring system that brought him passionate and dedicated workers. Takeaways: Ensure that the employees that you hire have the same vision for your company. You need passionate workers that are dedicated to your vision as an entrepreneur Do not compromise your business goals and values for sales. This puts your company in a position of inevitable failure. Good customer service is essential. John made the mistake of hiring employees that lacked effective communication skills, making his company suffer. Not investing in good customer service will destroy your company and its financials. Have a strict hiring process. If you make the mistake of hiring an employee with poor performance, do not keep them in your company. Avoid compromising your company culture for employees that are not qualified for the position. The entrepreneur should be the least valuable short-term asset a company has. If the business owner is the most valuable asset, then they are the company and therefore have no company. Links: Website: https://thedijuliusgroup.com/ Twitter: https://twitter.com/johndijulius LinkedIn: https://www.linkedin.com/in/dijulius/ Book: The Relationship Economy Book: The Best Customer Service Quotes ever said Book: The Customer Service Revolution Book: What's the Secret? Book: Secret Service Ways to Tune In: Amazon Music - https://music.amazon.com/podcasts/1fb... Apple Podcast - https://podcasts.apple.com/us/podcast... Spotify - https://open.spotify.com/show/5an441b... Google Podcast - https://podcasts.google.com/feed/aHR0... Stitcher - https://www.stitcher.com/podcast/agen... YouTube -full video - https://youtu.be/SI9AEOlrIP0
25: John Dijulius | Why Doing Your Best Is All It Takes
The Edge Of Excellence Podcast
How do you go from being a hair-dresser to a highly sought-after speaker? On today’s show, we have John Dijulius who shares with us his distilled wisdom on authenticity, finding your niche, and just doing shit well. Growing up, John was a terrible student who suffered from massive ADD. But inspite of this, he always had his mother in his corner. John’s mother never stopped believing in him. And, it was this innate desire to make his mother proud that pushed John to show his best self forward. John started his career with a cushy job at UPS. But he soon realized that he had to get rid of these “golden handcuffs” in order to realize his dreams. So, he partnered up with his better half to bootstrap John Robert’s Spa. From almost going out of business in the first month itself, today, John Robert’s employs more than 150 people across multiple locations in America. Back in 2002, John incidentally discovered that he could make a living (and a very good one at that) as a professional speaker. Today, John is one of the most sought-after experts and speakers in the field of customer service. On today’s show, you will learn why fear is a good thing that can push you to be your absolute best. John also shares some excellent tips to help you grow and scale your business. This is a show you do not want to miss. Enjoy! What You Will Learn In This Show Why fear is a good thing How to discover your passion and turn it into a profitable enterprise Sacrifices that I do not regret making And so much more… Resources John’s Website John’s Facebook John’s Twitter John’s Instagram John’s LinkedIn Life As a Daymaker: How to Change the World by Simply Making Someone's Day Edge Of Excellence Is Brought To You By College Works Painting Internship College Works Paintings provides college and university students a unique, life-transforming opportunity to build business management and leadership skills, hands-on. The internship empowers students to run their own local businesses, manage their own crew of people, and provide a much-needed service within their communities - while earning money as well as an invaluable experience. Their internship allows students to not only gain valuable work experience but to help finance their college educations as well. The company is known for having some of the highest customer satisfaction ratings in the industry. To learn more: https://www.collegeworks.com/students-home-page/
John is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and best-selling author of five customer service books. His newest book, The Relationship Economy - Building Stronger Customer Connections in The Digital Age (Greenleaf Books October 2019) could not be timelier in the world we are living in. John has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley-Davidson, Chick-fil-A, and many more. John isn’t just talking about it, he lives it, as a very successful entrepreneur. He is the founder of three businesses: The DiJulius Group, an international customer service consulting firm, John Robert’s Spa, a chain of upscale salons in Northeast Ohio which has repeatedly been named one of the top 20 salons in America, and Believe in Dreams, a non profit that helps make dreams come true for deserving children. He speaks with us about the customer experience, soft skills and beauty salons. John@thedijuliusgroup.com The Rundown 4th of July Blue Ocean Customer Experience Success at the Top Love Your Employees Energy Vampires Community Salon Opening Disney Hangover Growth Speaking Engagements First Book Soft Skills The 5 E’s Previous Life Experiences Beat The Greet Secondary Contact Policy Service Vision 3 Pillars Customer Advocacy F.O.R.D. Systematization CRM Book Recommendations Audiobooks Upcoming Projects Check out our Upcoming Live Events! Subscribe to our Youtube Channel for lots of great content! Buy our new book The Honey Bee! Audio Book Available Now!
John DiJulius is an authority on world-class customer experience, international consultant, keynote speaker, and best-selling author of five books. As a successful entrepreneur and the founder of three businesses, John is a mentor with credibility. In this interview, Winn Claybaugh and John had a blast going back and forth on a variety of topics related to relationship building. Their banter is fast-moving and fun!
In this episode, world-class customer service authority and president of The DiJulius Group, John DiJulius, shares some great insights into customer experience gleaning from his remarkable years of experience and expertise. John didn’t get his success offered on a silver platter. When his dad deserted his mom and siblings, they went from being upper-middle-class to welfare overnight. He was labeled with Attention Deficit Disorder (ADD) and Learning Disability (LD) at a young age. He graduated from high school last and flunked out of college. How did he turn all this around? Simple. John had a mom who believed in him even when a lot of people didn't. And this set a leadership example for him to become the great leader that he is today. Here are just a few takeaways: How the Customer Service Revolution Conference got started. What prevents companies from delivering exceptional customer service? The compound effect of executive leadership. How customer service is not a short-term play. How & who helped John overcome his childhood struggles. Why John hates the phrase "I gave it my best". How to build employee loyalty and rally them around a vision What the most important thing we can all collect Who inspires John What is the best advice John has ever heard Why The DiJulius Group only focuses on customer service and no other areas What is the future of customer experience? Resources mentioned: www.thedijuliusgroup.com The Compound Effect by Darren Hardy https://www.amazon.com/Compound-Effect-Darren-Hardy/dp/159315724X *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com
John DiJulius: Finding the Gift in Every Situation
John DiJulius travels the globe working with the most-respected companies on their customer experience. Starbucks. Disney. The Ritz Carlton.... Having overcome significant challenges in his own life -- like being asked to retake every year of elementary school -- John ultimately failed out of college, and also dealt with major family challenges. Successfully navigating these curves in the road, John has built two award-winning businesses, and is now asked to speak around the world about his positive outlook and his commitment to service excellence. John tells every story with a smile and he motivates and inspires everyone around him.
250 - How to make price irrelevant? The Relationship Economy with John DiJulius III
John DiJulius III is a best-selling author and authority on world-class customer-experience. Organizations across America use his philosophies and systems for creating world-class service. He has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds customer expectations. John spoke about the main foundations of his book, the Relationship Economy, and the opportunity for companies’ time to take their customer experience to a completely different level in these challenging times. Gain access to all the show notes & resources from this episode here Check out the first SunCast Clean Energy Summit You can connect w/host, Nico Johnson, on Twitter, LinkedIn or email Thanks a ton to our podcast sponsors for continuing to help make this content FREE to You! Please check them out and let me know what you think!
E30: John Dijulius on Building Stronger Connections in a Digital Age
Hidden Human: The Stories Behind The Business Leader
Author, speaker and entrepreneur John Dijulius joins the program to discuss his own experience of moving through grief and loss and the experiences that helped shape the leader that he is today. Discover tips for staying more connected in this time of social distancing, some of the positive elements that can come from slowing down, and the skills that will be most critical for the future of work.