Episode 67: Why Customer Centric Businesses Are More Profitable with Martin Newman
Re:platform - Ecommerce CX and Technology Podcast
In our 67th episode, we're joined by a global thought leader in ecommerce and CX, Martin Newman. Martin talks to us about the importance of customer experience, where it should sit in a business and the perils of bad customer service with practical examples. He also explains his new CX platform Customer Service Action and where it fits in a retailer's customer service framework.
2: Think Omnichannel Episode 2 | Achieving Customer Centricity through Omnichannel Transformation | Martin Newman & Carl Scheible
Graham Johnston welcomes the consumer champion, Martin Newman & payments expert Carl Scheible to the second episode of the podcast to discuss how to achieve true Customer Centricity across Omnichannel touch points.We delve into the careers and of both our guests, explore what the word 'Omnichannel' means to both of them, and reflect on how brands are driving customer-centric transformation in a range of industries. We get an exclusive 'blinkist-style' version of Martin's recent white paper on Customer Centricity and get expert insight from Carl about how disruptive payment options are helping brands to deliver seamless experiences.We also explore top tips from both Martin and Carl on what brands can do now to deliver customer centric transformation in these challenging times and un-box the clearpay service to deliver new payment options for customers. To find out more about the services and products discussed, please check out: Customer Service Action: http://www.customerserviceaction.com/ Clearpay: https://www.clearpay.co.uk/en-GB/index To get in touch with the host, Graham Johnston: email@example.com or follow @TheOmniGuy
Consumer champion Martin Newman talks about the increasing importance of customer centricity, the role of tech in retail & future trends in the fashion & retail sectors
Martin Newman is an international expert and global thought leader in customer service, an acclaimed consumer champion on a mission to be a positive force for change to help the customer have an empowered voice. Martin shares his thoughts for retailers covering the purchasing experience, innovation in the sector through technology, multi-channel strategies and a prediction on the possible renaissance of formal wear once we get out of our pyjamas post COVID-19. Tune in for another great episode of Talking Retail hosted this week by Doron Rosenfeld, Managing Director, Style.me Europe.
Episode 17: Martin Newman, Condos & Cars, Town Real Estate, The Foundation, The Beginning, The Formative Years
Real Takk Podcast
If you don’t ask, you’ll never know. not to sound cliche, but nothing is ever handed out. In most of any business, some things aren’t even in the open for you to grab in the first place. You have to seek it out and put yourself out there. In an industry where every listing, buyer, client, and business opportunity is extremely coveted, a high level of hustle is always required at any stage in your career. Who knows where Marty would have been right now if he didn’t make an effort to gather courage to get in front of a camera and create “Condos & Cars with Martin Newman”. The moral of the story is, whatever you don’t do, won’t come to life. You miss 100% of the shots you don’t take. What other metaphors do you need? It’s so universal because it’s so true. So be bold, spark that conversation, and show that enthusiasm that you have. Martin & I met about 9 years ago in 2011 at Town residential. We were in our mid 20’s, both hustling our exclusive rental listings, running up walk ups, and figuring out ways on growing our business. Williamsburg wasn’t much of a neighborhood then, and the Hudson Yards was still a vacant parking lot for the MTA trains. Martin hails from CT, and moved to NYC after graduating Southern CT state university. His love for real estate began in his late teens after operating his own property management business. He joined Compass in 2018, and recently founded his own social media channel condos and cars. He lives in the west village with his girlfriend, but has also lived in North Williamsburg, South Williamsburg, & Union Square. You may follow him on IG at @martinnewman & his Youtube Channel “Condos & cars with Martin Newman.”
On this episode of 'Finding Your Frequency' we speak with Dr. Martin Newman about mental health,health care, and company Destiny Springs Heath Care. This 90-bed, 68,000 sf behavioral health hospital was designed to accommodate a wide range of inpatient and outpatient mental health services for adolescents and adults in Surprise, Arizona.
Martin Newman is a 'Consumer Champion' who focuses on putting the customer first. Martin has been working in the consumer-facing sector for 37 years, founding and chairing e-commerce consultancy Practicology, and heading up multichannel operations for brands such as Burberry, Ted Baker and Harrods. Martin is known globally as a champion of customer experience, being at the heart of end-to-end customer-centric transformation in the industry.This week we speak about sustainability in fashion, the environment and we talk about his experience growing up as an adopted child in Glasgow.We also get down the matter at hand: diversity. Rate, review and subscribe! Join the community:#WhatMatters #WhatMattersPodcast #WhatMattersNewsletter: alexreads.co.uk/newsletterEmail: firstname.lastname@example.orgInstagram: @AlexReadsTwitter: @AlexReads__Follow Alex Reads on Vero: https://get.vero.co/whatmattersMusic: JMZ Artwork: Mike-Andre Joda Website: alexreads.co.ukExecutive producer Clarissa Pabi--- Send in a voice message: https://anchor.fm/timetotalkwithalexholmes/message See acast.com/privacy for privacy and opt-out information.
Martin Newman is the founder of The Customer First Group. He has over 35 years’ retail experience working with brands including Ted Baker and Burberry. His latest book, ‘100 Practical Ways To Improve Customer Experience’, provides marketing strategies for every step of the retail journey. In this in-depth conversation, Martin argues why scaremongering over the death of the high street is “nonsense”, describes how providing a convenient and personalised experience allows companies such as Uber and Deliveroo to be disruptive, and explains how businesses can differentiate themselves by implementing a “can do” culture.
Martin Newman is an internationally-renowned expert on customer experience and e-commerce who has been involved in multi-channel retailing for over 30 years. After growing up in Glasgow and starting out working for the family firm he went on to hold senior positions at Ted Baker, Harrods, Burberry, Pentland brands and Intersport before founding the multi-national consultancy Practicology. Now the author of a book, ‘100 Practical Ways to Improve Customer Experience’, Martin is a regular contributor to Retail Week & Drapers and delivers keynote presentations around the world. In this interview, hear Martin describe his early career in the family firm and then as a holiday rep, how he worked his way up to senior roles at some of the biggest names in retail, and which bands he bunked off school to see in London when he was a teenager. Listen on iTunes This episode is brought to you by Right Angles.
Putting customers at the heart of everything that you do with Martin Newman
The Spectacular Marketing Podcast
ABOUT: With over 35 years in retail marketing, it's a pleasure to speak to Martin Newman about putting the customer first. We cover: - The importance of having real world, practical experience - Defending yourself against the disruptors - Proximity marketing - Using technology to empower customers - Having all departments on the same track to improve customer experience - Checking your business from the customer perspective - Listening to what the customer wants - What happens after purchase? - Selling restaurant merchandise through Amazon - Being socially responsible - Focusing on retaining customers LINKS: “100 Practical Ways to Improve Customer Experience” by Martin Newman and Malcolm MacDonald 20% off with code for our listeners: 100CXTIPS Listeners can buy the book and sign up to Martin’s newsletter for latest blogs online at: http://www.martinnewman.co.uk/100-practical-ways-to-improve-customer-experience MARTIN NEWMAN Widely considered a thought leader, with deep experience of the European, US and Asia Pacific markets, Martin Newman is known globally as one of the foremost authorities on customer experience. His achievements cover over 35 years in Retail, heading up the Multichannel operations of some of the world’s leading brands including Burberry, Intersport, Pentland Brands (Speedo, Berghaus), Harrods and Ted Baker. In August 2018 Martin released his first book, 100 Practical Ways to Improve Customer Experience, which provides both strategic and practical advice, focusing on multichannel industries that face major challenges from disruptive brands. Drawing on his extensive experience in the retail space, the book details tips and pointers that all consumer facing businesses can action to become customer-centric. The book is available to buy worldwide. Martin is the founder and Chairman of global consultancy company, Practicology. He is also a board member of renowned retail companies including White Stuff, he sits on the advisory board of Yext, a leading digital knowledge management provider, and is also a member of the prestigious KPMG IPSOS Retail Think Tank. Martin has been listed in various industry leader lists including being listed on Retail Week’s top 50 eTail Power List for five years in a row, he has been named in Retail Insiders top 100 Retail movers & shakers list for a number of years consecutively and on the British Vogue Online Fashion 100. He has been a judge of numerous awards including the World Retail Awards, the Customer Experience awards, the Retail Insider awards, the PayPal eTail Awards and the Online Retail Awards of Australia. Martin presents keynotes, Chairs conferences and moderates panels at more than 20 events annually some of which have included: Retail Week Live (London) Shoptalk (Copenhagen, Las Vegas) British Retail Consortium (London) Seamless retail (Dubai, Singapore, Australia) World Retail Conference (Dubai, Rome, Paris, Madrid) Customer futures (Hong Kong) Global eCommerce Leaders Forum (New York) Retail Week Hackathon Head Judge (London) Shop.org (Chicago, Las Vegas) Retail Plus (Amsterdam) Savant E-Commerce (Berlin and London) iMedia (Australia) Sports Interactive (Amsterdam) Etail (London) Sun Capital Conference (Mountain View, CA) He has shared a stage with the founder of the worldwideweb, Sir Tim Berners-Lee at the World Retail Congress, to talk about what’s next for the web and what it means for retailers. Martin is also a regular contributor to various industry titles including Retail Week (UK) and Power Retail (Australia) and has been cited dozens of times in other publications. Martin can also be seen predicting the performance of Black Friday on the BBC and on 11/11 singles day in China on Alizila. Martin regularly advises the boards of his clients on their key strategic questions and challenges. These cover customer-based questions such as how to transform their business to truly put the customer first, and how to remove friction for customers and drive engagement. He also covers more business-based challenges including how businesses should prioritise their investments and roadmap for growth, as well as how to internationalise and into which markets. He also advises on how to develop omnichannel strategy and the role of the store, as well providing thought leadership for global organisations. FOLLOW US: ⠀ Martin: https://www.linkedin.com/in/martindnewman https://twitter.com/martinnewman ⠀ Mark / WE ARE Spectacular⠀ https://twitter.com/spectacularmark https://twitter.com/spectacularchat https://www.instagram.com/spectacularmark/ https://www.linkedin.com/in/markmcculloch/ Thanks to our sponsors: Mark Pitcher at https://www.SmashtheBox.me Personal and Employee Inspiration, Motivation, Purpose Finding, Executive Coaching Be inspired every morning at 7.45am Facebook Live: https://www.facebook.com/SmashTheBoxMarkPitcher/ Do you want to be on the next Spectacular Marketing Podcast? Email email@example.com
“100 Practical Ways to Improve Customer Experience" with Martin Newman of Practicology
Martin Newman is founder and chairman of Practicology, and is one of the worlds foremost authorities on customer experience. He’s recently distilled his wealth of knowledge into the book “100 Practical Ways to Improve Customer Experience: Achieve end-to-end customer engagement in a multichannel world”.This podcast uses the following third-party services for analysis: Chartable - https://chartable.com/privacy