“We’ve been told a lie.” Analysis of quantitive data will tell you what you already know. ‘Humanising data’, shifting from data collection to data understanding, and finding meaning, could make or break your company.Tricia Wang is a tech ethnographer, studying the behaviour of how people analyze data using technology, and in this podcast she shares some critical stories and best practices for how companies should redefine their approach to data analysis.In this podcast, so many of the strategies shared by Tricia seem painfully simple, and yet why is it that we don’t practice them. “Get close to the customer.” So many companies say this, but why are they failing miserably at truly understanding what the customer wants, and actually delivering on it.The big themes that will make you go ‘mmm’;Why it’s important to find meaning in your dataYou think you’re close to your customer but are you really understanding and serving their needs, wants and desiresReporting overload is at pandemic levelsThe ‘department of the unknown’ might unlock the secrets to the insights you needAI needs human to interpret, translate and action.‘The Spatial Collapse’ defines our current work/life/play, but how will it evolve?
In this episode, global tech ethnographer Tricia Wang helps us unpack the recent spa shooting in Atlanta, the growing number of hate crimes against Asians in the United States, and the origins of “yellow peril.” Tricia also talks about how easily misinformation can be spread online and the importance of community building through neighborly outreach. See acast.com/privacy for privacy and opt-out information.
The reason why designers fail in organisations / Tricia Wang / Episode #123
Service Design Show
How can I as a service designer, be of more value to my organisation?That's the question we're exploring in this weeks episode of the Show. And the answers we find will surprise you!So yeah, of course you want to work on challenges that matter. You want to make a difference.But all too often designers are still not heard within enterprise environments. And you know what that means. When this keeps going on too long you will eventually becoming irrelevant. And fail to achieve your mission.Tricia Wang, our guest this week, has an interesting take on why this is happening...Designers have the tendency to get in their own way. What does this mean?It means that we've adopted anti-patterns that actually prevent us from achieving success on the level we desire.According to Tricia we need to uncenter ourselves and transition from being a guru to being a guide.If this sounds abstract don't worry. Tricia provides some very practical things you can do in your day-to-day work to make this happen.Things like sharing unfinished work, ditching the HWM and much more.So when you feel like you could be making a bigger impact on your organisation, but aren't sure how to do that.This episode might just hold the clue you're looking for.I love how Tricia challenges some of the assumptions and habits that we've developed in the design community.It might be confrontational at first but it's a conversation that we need to have sooner than later.Enjoy the episode and keep making a positive impact :)--- [ GUIDE ] -—00:00 Welcome to episode 12303:00 Who is Tricia05:45 60 second rapid fire09:00 Elevating design12:00 What I failed to do17:30 Communication is the problem20:30 From guru to guide24:45 Get rid of the how might we33:00 HMW alternatives38:00 Uncenter yourself41:00 The business to human question 43:45 Final thoughts--- [ LINKS ] ---* triciawang.com* linkedin.com/in/triciawang/* twitter.com/triciawang* projectinkblot.com/* onepageonehour.com/* Ain't Gonna Let Nobody Turn Me Around (book) - https://amzn.to/3sDjoVP* The human insights missing from big data | TED Talk - https://www.youtube.com/watch?v=pk35J2u8KqY--- [ HOW TO EXPLAIN SERVICE DESIGN ] ---Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are.https://servicedesignshow.com/free-course
What’s concealed by the American narrative around Wuhan’s response to COVID-19? Can we attribute the speed at which the virus was contained to the repressive top down measures of an authoritarian government or were there decentralized human infrastructures built up to provide mutual aid and fact check news reports at the height of the pandemic. Digital ethnographer, Tricia Wang (pronounced Wong which we discuss) joins the WBI show to discuss the role of hyperlocal networks on WeChat, how SARS-COV-1 racialized mask wearing and the importance of regulatory frameworks for indoor ventilation to mitigate the occupational dynamics of transmission. Tricia raises that the issue with the privatized infrastructure hyperlocal networks rely on, is not fundamentally about violations of data privacy but violations of personhood. PLEASE GIVE TO STRIKING COLUMBIA GRADUATE STUDENT UNION IF YOU CAN: Solidarity With Columbia Academic Student Workers (GoFundME)IG + Twitter: @WeBeImaginingSupport Us: On PatreonWrite Us: WeBeImagining@gmail.comHost: J. Khadijah Abdurahman, Ilan MandelMusic: Drew LewisLinks for the Episode:what disturbs me is how quickly the world can forget centuries of anti-Asian violence, each time the cycle of forgetting is the only certain thingCoronavirus: We Can Lean Something From The People Of WuhanUnmasking the racial politics of the coronavirus pandemicTricia Wang thinks hyperlocal collaboration thrives after Covid — QuartzChinese Americans fear loss of WeChat conduit to friends, familyChina's new vaccine passport could expand the state's already vast surveillance programCOVID Straight Talk /Hablando Claro del COVIDUnderstanding the real impact of the novel H1N1 influenza pandemic: Why your colleagues need to knowI'm A Survivor: The Rhythm of Public Health Systems East Harlem Neighborhood Health Action CenterNew EPA Rules Will Increase Air Pollution As The World Suffers A Respiratory PandemicOur Data BodiesLogic SchoolYou are not your data but your data is still youListen to 'The Daily': Wrongfully Accused by an AlgorithmOn Owed (with Joshua Bennett)Joshua Bennett on the Use of Animals in the Work of Black WritersMachine Bias — ProPublicaApple and Facebook's Fight Isn’t Actually About Privacy or Tracking. This Is the Real Reason Facebook Is So WorriedHe got Facebook hooked on AI. Now he can't fix its misinformation addiction1 - A Thousand Plateaus by Gilles Deleuze & Félix Guattari ...https://www.youtube.com › watchGilles Deleuze - Philosopher of DifferenceRecommendations:barbara smith | Ain't Gonna Let Nobody Turn Me Around: Forty Years of Movement BuildingSmith Caring Circle is creating The People's Pension
Tech ethnographer Tricia Wang was studying digital communities in Wuhan when COVID-19 appeared. As the city went into lockdown, she noticed the rise of xiao qu (小区), or hyper-local networks of building residents connected through WeChat. Their perseverance inspired her to co-found Last Mile, a New York-based mutual aid organization that has sourced tens of thousands of items of PPE for front-line healthcare workers. Wang joins us to discuss what hers and other mutual aid groups can teach cities about digital governance in the post-pandemic era.
Forget data-driven - we must be insight driven. Tricia Wang deconstructs big data and CX at #CCE2019
SAP and Enterprise Trends Podcasts from Jon Reed (@jonerp) of diginomica.com
After several years of misadventures, Jon finally gets Tricia Wang of Sudden Compass in the podcast hot seat at Constellation Connected Enterprise 2019. After hitting on show highlights, the two dive into Wang's outspoken views on the failure of big data, the profound limitations of quantifiable data, and why an ethnographic pursuit of data is the missing link. Wang and Reed turns their attention to the overhyped CX market, hitting on the problematic gap between being "data-driven" and insight driven. More data is actually leading to less insight. That's Wang's core point - customer data can drive business growth, but only if you know how to use it. Wang shares project experiences and business model examples to illustrate how companies are getting stuck. As for getting unstuck, Wang reveals some of the Sudden Compass methodology for getting customers on a better approach to analytics - a method that is about to be open sourced. Their partnership with Google, and Wang's obsession with avaiation and automation, rounds out the picture as the podcast wraps.
Forget data-driven - we must be insight driven. Deconstructing big data and CX with Tricia Wang
Busting the omnichannel - enterprise hacks and chats
After several years of misadventures, Jon finally gets Tricia Wang of Sudden Compass in the podcast hot seat at Constellation Connected Enterprise 2019. After hitting on show highlights, the two dive into Wang's outspoken views on the failure of big data, the profound limitations of quantifiable data, and why an ethnographic pursuit of data is the missing link. Wang and Reed turns their attention to the overhyped CX market, hitting on the problematic gap between being "data-driven" and insight driven. More data is actually leading to less insight. That's Wang's core point - customer data can drive business growth, but only if you know how to use it. Wang shares project experiences and business model examples to illustrate how companies are getting stuck. As for getting unstuck, Wang reveals some of the Sudden Compass methodology for getting customers on a better approach to analytics - a method that is about to be open sourced. Their partnership with Google, and Wang's obsession with avaiation and automation, rounds out the picture as the podcast wraps. Yes, you can get Busting the Omnichannel on iTunes.
This week we’ve caught the world’s only Global Tech Ethnographer and the woman that made Qualitative Data sexy; Tricia Wang. She created that job title herself, as part of always looking to question then smash convention throughout her career. Her fieldwork has featured in publications such as TechCrunch, Wired and The Guardian, she’s worked with Fortune 500 companies, and is a go-to keynote speaker, having stolen limelight at the likes of IBM, Proctor & Gamble, Nike and TED. She chats very openly to us on her early career, Ethnography, Big and ‘Thick’ Data (that’s the sexy part), her now-infamous period at Nokia, the current state of marketing, diversity and inclusion, and a whole lot more! Go listen, as this podcast redefines the term ‘unmissable’. ///// Social @TriciaWang Twitter @TriciaWang Instagram Slack Ethnography Hangout Book Recommendations So You Want to Talk About Race by Ijeoma Oluo How to deconstruct racism, one headline at a time by Baratunde Thurston Mismatch: How Inclusion Shapes Design by Kat Holmes Invisible Women: Exposing Data Bias in a World Designed for Men by Caroline Criado Perez New Dark Age Tech by James Bridle Coders by Clive Thompson Non-Bullshit Innovation by David Rowan Leadership and the Art of Growing Up by Jerry Colonna Talks The human insights missing from big data by Tricia Wang, TedxCambridge The End of an Error: How Marketing Mistook Clicks for Customers (and how we can get them back) by Tricia Wang, at Nudgestock 2019 The ABCs of Breaking Bias by Dr Stefanie K. Johnson, at Nudgestock 2019 Article Marketing Research. Make some time for it. It needn’t be costly, you just need the right approach by The Blogfather, Gasp. /////
Why are we now in what Doc Searls calls the largest boycott in human history with 1.7 billion people blocking ads? Tricia Wang reveals how marketing sold its soul to ad tech by believing that it would be the magical big data solution to understanding customers. She shows us how we can get our souls back and get the full ROI out of big data by integrating what she calls, “thick data”-- precious data that captures people’s emotions and stories.Full video: https://youtu.be/tuUISDoGxWIAll about TNW Conference: https://tnw.to/conference
Tech Ethnography, Data and Social Justice w/ Dr. Tricia Wang
This Anthro Life
Dr. Tricia Wang sees her work consulting as sitting at the crossroads of data and social justice. As a global tech ethnographer, Dr. Wang is obsessed with how technology and humans shape each other. In her own words, she wants to know, “How do the tools we use enable us to do more of what humans do, like socializing, emoting, and collaborating? And how do human perspectives shape the technology we build and how we use it?” Said differently, Dr. Tricia Wang’s expertise inhabits a gray space between industry and the academy. A space where many social scientists do not find easy comfort. Yet, Dr. Wang’s very candid enthusiasm is enough to draw in even the most ardent skeptics. In her own words, Dr. Wang has “always been between worlds” seeing the best in both. Though academics tend to value known discovery methods, and excel, they are less likely to engineer new prototypes. --- Send in a voice message: https://anchor.fm/thisanthrolife/message