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Mads Fosselius

5 Podcast Episodes

Latest 5 Jun 2021 | Updated Daily

Weekly hand curated podcast episodes for learning

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Bootstrapping vs. VC Funding. Which is the Best Path to Scale? - with Nathan Latka, Chris Savage, Mads Fosselius

The SaaS Revolution Show

To get your SaaS company off the ground, you need financing. Yet, whilst VC funding can accelerate growth, it comes with expectation - & giving too much equity away reduces your freedom. Equally, although bootstrapping gives you more decision-power and profit-focus, it can be a lonely, slow road. So, should you raise, or not raise? In this debate, SaaS experts evaluate both routes, to help you make the decision that's best for your business.Want to join a private community of ambitious SaaS founders? Apply now to become a Founder Member and scale faster together: https://cutt.ly/7nkoD8q

22mins

3 Jun 2021

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Charting the journey of Dixa from Zero to $10mill ARR, Mads Fosselius (Dixa)

The SaaS Revolution Show

Mads Fosselius, CEO of Dixa, is this week’s guests on The SaaS Revolution Show.

42mins

8 Apr 2021

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R03 - Building a healthier business, with Mads Fosselius, CEO, Dixa

Notion Capital - enterprise tech startups

Mads is the CEO of Dixa, and as a customer services platform it was only natural for them to double down on helping customers work through these challenging times.Highlights:- Finding the right balance of investment in innovation to delight our customers and capital efficient growth is our priority.- We are still growing very fast, but the business is healthier in many ways.- It is no longer acceptable - if it ever was - to grow fast despite the costs and the consequences.Mads Fosselius is the CEO of Dixa, a customer service platform which helps brands build stronger relationships with their customers to deliver a better experience, by unifying all the customer communication channels and data into one platform. Many of their customers have seen a massive increase in customer traffic and, at the same time, all of their customer’s customer services people are working remotely. This combination puts Dixa’s customers under a lot of stress.

24mins

22 Jul 2020

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We are moving from a ticketing age to a conversational age - Interview with Mads Fosselius of Dixa

Punk CX with Adrian Swinscoe

Today’s interview is with Mads Fosselius, CEO of Dixa, a global customer service tech company that is on a mission to help brands build friendships with their customers, break down technology silos and eliminate bad customer service. Mads joins me today to talk about ticketing, why we are moving into a conversational age, what’s wrong with many ticketing systems and what we should be thinking about when it comes to improving customer experience. This interview follows on from my recent interview – Corporate transformation will soon switch from digital to purpose – Interview with Mark Curtis of Fjord – and is number 335 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

47mins

18 Mar 2020

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Customer Service 2.0: How to turn customers into friends in 2019 - with Mads Fosselius, CEO of Dixa | PAP#041

Project A Podcast

Demographics, social media, personalization and online trust platforms. Customers are changing, along with their preferred communication channels and their expectations of good customer service. Keeping up with them requires an understanding of the technical tools available in customer service, as well as the branding possibilities in this new world of service. Dixa is a customer friendship platform out of Copenhagen looking to evolve the way companies connect to and service their customers. Their CEO, Mads Fosselius, talks with with Raul Porojan, Sales & Customer Success Specialist at Project A. Guest: Mads Fosselius, CEO of Dixa Host: Raul Porojan, Sales & Customer Success Specialist at Project A Language: English RSS Feed: http://project-a.libsyn.com/rss If you want to know more about Project A check out: Blog: https://insights.project-a.com Podcast: https://www.project-a.com/en/media/podcast Newsletter: https://www.project-a.com/en/media/newsletter

43mins

7 Mar 2019