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Karen Jaw-Madson

10 Podcast Episodes

Latest 28 Aug 2021 | Updated Daily

Weekly hand curated podcast episodes for learning

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E112 - Organizational Cultures (w/ Karen Jaw-Madson)

The World of Work Podcast

James and Jane are joined by Karen Jaw-Madson, author of "Culture Your Culture" and instructor at Stanford University’s Continuing Studies programme, to discuss organizational cultures. As well as exploring what cultures are, Karen shares her approach to understanding and changing cultures in your organization. The episode brings a great mix of theory and practice, as well as Karen's warmth and enthusiasm for the topic!

56mins

1 Mar 2021

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Applying design thinking to culture change and employee experience - Interview with Karen Jaw-Madson

Punk CX with Adrian Swinscoe

Applying design thinking to culture change and employee experience - Interview with Karen Jaw-Madson, Principal of Co.-Design of Work Experience and author of a new book: Culture Your Culture: Innovating Experiences @Work. Karen joins me today to talk about the book, applying design thinking to the culture change process, the DOWE framework and what leaders and organisations should be doing to create a more innovative culture at work.

39mins

26 Nov 2019

Similar People

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"How to craft your unique culture and experience?" with Karen Jaw-Madson

CX Conversations

As a founder I've learnt the importance of culture the hard way. Through painful mistakes and less than happy outcomes, I realised the importance of paying attention to cultivating the right company culture to build a thriving business. However, there is no playbook on how to build the right culture. You are essentially learning from experiences and implementing in retrospect. It is the first time I came across a systematic way to craft a unique company culture and thereon deliver a unique customer experience. In this discussion with Karen Jaw-Madson, Principal at Co. - Design Of Work Experiences, Author of 'Culture Your Culture: Innovating Experiences at Work', I discuss a step-by-step approach to building a unique culture and customer experience for your organisation. Among other things, we discussed: Karen's DOWE - Design of Work Experience - framework for Step by step process of crafting a company culture How country / ethnic culture plays into company culture and how must businesses approach diversity vs culture fit? Organizational expert Karen Jaw-Madson enjoyed success as a corporate executive before pursuing a ‘portfolio career’ comprised of research, writing, consulting, teaching/speaking, and creative pursuits. As a versatile leader across multiple industries, Karen developed, led, and implemented numerous organizational initiatives around the globe.  Today, this East Coast transplant to Silicon Valley (via Ireland and the Midwest) is principal of Co.-Design of Work Experience, where she enables organizations with innovative approaches and customized solutions for intimidating challenges. Focus areas include culture, organizational change, and people strategies.  Her book, Culture Your Culture: Innovating Experiences @Work (Emerald Group Publishing) was released in June, 2018.  She has been featured in Inc., Fast Company, Fortune, Thrive Global, as well as written for HR publications such as SHRM's HR People+Strategy, TLNT.com, HR.com's HR Strategy & Planning Excellence magazine, and HR Professionalmagazine. Karen has a BA in Ethnic and Cultural Studies from Bryn Mawr College and a MA in Social-Organizational Psychology from Columbia University.  Connect with her: Website: www.designofworkexperience.com Twitter: @karenjaw Facebook: /designofworkexperience Instagram: co.designofworkexp LinkedIn: /company/co--/ Register here to get CX Conversations in your inbox.

38mins

10 Sep 2019

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377: Karen Jaw-Madson, Design of Work Experience

Crack the Customer Code

What we’ve noticed is that people rarely give credit to culture and place it in the category of work experience. Why is that the case? To answer the question, we brought a highly qualified guest – Karen Jaw-Madson –  an organizational expert from Silicon Valley. She has implemented numerous organizational initiatives around the globe through her organization Co-Design of Work Experience. Learn more about your ad choices. Visit megaphone.fm/adchoices

26mins

9 Jul 2019

Most Popular

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Culture Your Culture Featuring Guest Karen Jaw-Madson

Amazing Business Radio

Shep Hyken interviews Karen Jaw-Madson. They discuss her company, Design for Work Experience; her book, Culture Your Culture; and the most effective work cultures for customer service. In Shep’s opening monologue, he talks about the difference between a repeat customer and a loyal customer.The Interview with Karen Jaw-Madson:Karen’s book, Culture Your Culture, is intended as a step-by-step how-to guide for organizations looking to design, customize, and sustain their company culture.It’s important to plan your culture with intention rather than letting it happen by accident. Customization also needs to happen instead of copying what other companies have done; culture is nothing without contextual framework. Culture must be intentional and relevant to its intended context.Companies must do three things to hone their culture. First, they must practice organizational mindfulness—i.e., pay honest attention to what’s in front of them at all points of the process. They must have a willingness to follow through on processes. Finally, and most importantly, they must actually change.Changes need to be implemented consistently for companies to get “good”. Organizations need to commit to ongoing behaviors, mindsets, and processes in order to see results.Organizational leaders must demonstrate the changes they wish to see implemented. Culture starts at the top and is felt throughout the whole company and then by the customers.Treat customers as a part of the company, an internal force. The best customer service cultures are flexible, people-centered, and consistent. Remember: we’re all Think about your company’s top goal and priority for culture, and imagine potential consequences if nothing were to change in one year’s time. Let that drive your commitment to change and develop your company-wide culture.Quote:“See customers as co-designers of the mission of your company.” - Karen Jaw-MadsonAbout:Karen Jaw-Madson is an organizational expert and versatile leader across multiple fields. She is principal of Co.-Design of Work Experience and the author of Culture Your Culture: Innovating Experiences at Work.Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

32mins

7 May 2019

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Episode 52: Karen Jaw-Madson – Building organizational culture using design thinking

Beyond 6 Seconds

Karen Jaw-Madson is an organizational change and culture expert who enjoyed success as a corporate executive before pursuing a “portfolio career” comprised of research, writing, consulting, teaching/speaking, and creative pursuits. Her book "Culture Your Culture: Innovating Experiences @Work" was released in June 2018. This book is a guide for implementing the methodology she created -- Design of Work Experience (DOWE) – which combines organizational culture with design thinking, learning, appreciative inquiry and values-based leadership to help people innovate and solve challenging problems at work. Find out more about Karen and the DOWE methodology at www.designofworkexperience.com and connect with Karen on Twitter, Facebook, Instagram and LinkedIn. You can also purchase Karen’s book on Amazon: Culture Your Culture: Innovating Experiences @Work.  We've also got a bonus episode with Karen Jaw-Madson, where she talks about finding and working with a publisher for her book “Culture Your Culture: Innovating Experiences @Work” – and why she describes her experience as a “soap opera!” Listen to the bonus episode here. Karen’s full bio: Organizational expert Karen Jaw-Madson enjoyed success as a corporate executive before pursuing a "portfolio career" comprised of research, writing, consulting, teaching/speaking, and creative pursuits. As a versatile leader across multiple industries, Karen developed, led, and implemented numerous organizational initiatives around the globe. Today, this East Coast transplant to Silicon Valley (via Ireland and the Midwest) is principal of Co.-Design of Work Experience, where she enables organizations with innovative approaches and customized solutions for intimidating challenges. Focus areas include culture, organizational change, and people strategies. Her book, Culture Your Culture: Innovating Experiences @Work (Emerald Group Publishing) was released in June, 2018. She has a BA in Ethnic and Cultural Studies from Bryn Mawr College and a MA in Social-Organizational Psychology from Columbia University. Visit her website at www.designofworkexperience.com. Links to other organizational change influencers that Karen mentions during the podcast: Free Agent Nation by Daniel Pink (the book that inspired Karen to create her portfolio career) Prof. Jeanne M. Liedka, Darden School of Business  Total Quality Management by W. Edwards Deming Appreciative Inquiry by David Cooperrider (Karen’s intellectual hero)

38mins

18 Mar 2019

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Karen Jaw-Madson - Culture Your Culture - Episode 3

Looking For AND

Organizational expert Karen Jaw-Madson enjoyed success as a corporate executive before pursuing a ‘portfolio career’ comprised of research, writing, consulting, teaching/speaking, and creative pursuits. As a versatile leader across multiple industries, Karen developed, led, and implemented numerous organizational initiatives around the globe. Culture Your Culture is a practical approach to organizational change with a basis in positive psychology. Jaw-Madson helps us explore how we can get the business results we want AND honor the people in the organization. She stresses the need for more empathy at work and home.

34mins

25 Oct 2018

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Karen Jaw-Madson

Get Yourself the Job

Jennifer Hill talks to author and culture expert, Karen Jaw-Madson, about her new book “Culture your Culture: Innovating Experience @Work.” Karen explains how you can have an impact on your company’s culture, even if you are not in a management role. She also discusses the importance in company culture in attracting and retaining top talent.designofworkexperience.comOrganizational expert Karen Jaw-Madson enjoyed success as a corporate executive before pursuing a ‘portfolio career’ comprised of research, writing, consulting, teaching/speaking, and creative pursuits. As a versatile leader across multiple industries, Karen developed, led, and implemented numerous organizational initiatives around the globe. Today, this East Coast transplant to Silicon Valley (via Ireland and the Midwest) is principal of Co.-Design of Work Experience, where she enables organizations with innovative approaches and customized solutions for intimidating challenges. Focus areas include culture, organizational change, and people strategies. Her book, Culture Your Culture: Innovating Experiences @Work (Emerald Group Publishing) was released in June, 2018. She has a BA in Ethnic and Cultural Studies from Bryn Mawr College and a MA in Social-Organizational Psychology from Columbia University

55mins

23 Oct 2018

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Crucial Talks Episode 48 Karen Jaw-Madson on Culture Your Culture - Designing Work Experiences so People and Business Thrive

Crucial Talks Podcast

Karen Jaw-Madson is interviewed by Mike Sedam about culture and her book Culture Your Culture: Innovating Experiences @Work. Her book can be found on Amazon: https://amzn.to/2Lo48HB Karen talks about developing a plan so that work experiences can be designed in a way that both people and the business thrive. Culture has been a huge part of Karen's life and she learned to be aware of social structures which lead to her exploring culture at a societal level, then applying what she has learned and experienced to organizations.  Karen saw that there was a need she could contribute toward so that work experiences could be designed in positive and engaging ways that not only helps people feel empowered and engaged, but also helps businesses thrive. Karen can be reached at any of the following locations: Website: www.designofworkexperience.com Twitter: @karenjaw Facebook: /designofworkexperience Instagram:co.designofworkexp LinkedIn: /company/co--/ For more information about Mike Sedam, to check Mike's availability to speak at your organization, or if you would just like to network please visit: www.crucialtalks.com  or reach out via email, LinkedIn, or Twitter.

38mins

9 Sep 2018

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386: How To Fix Your Company's Organizational Culture With Karen Jaw-Madson

As Told By Nomads

Today's podcast interview is with innovative management consultant Karen Jaw-Madson. Organizational culture isn’t just a hot topic – it’s an untapped asset and potential liability for all businesses. But for all its potential to make or break, few know how to manage cultures with proficiency. How do companies grow, work through transitions, initiate change effectively, and meet the demands of an ever complex corporate landscape that faces a #MeToo environment, greater diversity, globalization, technological disruptions, and post-merger collaboration?These are all of the things Jaren and I discuss. We also dove into ways to co-create solutions and differentiating experiences that are customized, relevant, and profoundly impactful to the intended organizations – all while building employee engagement, learning agility, and capability. Lastly, we discussed her new book, CULTURE YOUR CULTURE: Innovating Experiences @ Work. Resources Mentioned In The EpisodeCULTURE YOUR CULTURE: Innovating Experiences @ Work: https://www.amazon.com/Culture-Your-Innovating-Experiences-Work/dp/1787438996/ref=sr_1_1Twitter: @karenjawFacebook: http://facebook.com/designofworkexperience​Instagram: https://www.instagram.com/co.designofworkexp/See acast.com/privacy for privacy and opt-out information.

1hr 2mins

23 Jul 2018