Rob Markey
14 Podcast Episodes
How to Effectively Use Net Promoter System NPS for Customer Retention with Rob Markey, Partner at Bain & Company
How to Effectively Use Net Promoter System NPS for Customer Retention with Rob Markey, Partner at Bain & Company
In this episode of Getting to Aha!, Darshan Mehta is joined by Rob Markey, Partner at Bain & Company. They discuss R... Read more
14 Oct 2022
•
43mins
Rob Markey, Bain & Company
Rob Markey, Bain & Company
Rob Markey is a partner in Bain & Company’s New York office and a leader in the firm’s Customer Strategy & Marke... Read more
3 Mar 2022
•
35mins
Similar People
Ken Blanchard
Tiffani Bova
Joe Pine
Jay Baer
Gary Hamel
Jerry Colonna
Martin Lindstrom
Tom Eisenmann
John Jantsch
Sabrina Horn
David Bradford
Robert Rosenberg
Guy Kawasaki
Robbie Kellman Baxter
Jonathan Byrnes
Control What You Can Control with Rob Markey
Control What You Can Control with Rob Markey
In this episode, Kris Sykes and Brian Goldsack talk to Rob Markey, co-creator of the Net Promoter Score, a tool widely u... Read more
15 Jan 2022
•
51mins
#146: Loyalty Leadership with Bain & Company's Rob Markey (Short Show Summary)
#146: Loyalty Leadership with Bain & Company's Rob Markey (Short Show Summary)
Rob Markey is the one of the world's leading authorities on customer loyalty. Together with Fred Reichheld, he co-creat... Read more
28 Sep 2021
•
7mins
Most Popular
Elon Musk
Barack Obama
Bill Gates
LeBron James
Mark Cuban
Michelle Obama
Melinda Gates
Arnold Schwarzenegger
Kevin Hart
Terry Crews
Mike Tyson
2. Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey
2. Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey
Net Promoter (NPS) is a popular way to gauge whether your customers are brand advocates (promoters) or dissatisfied (Det... Read more
16 Jul 2021
•
27mins
147 Rob Markey: Partner in Bain & Company and Creator of the Net Promoter System
147 Rob Markey: Partner in Bain & Company and Creator of the Net Promoter System
“You have to ask less to learn more. You don't do that with multiple-choice questions. You don't do that by just surveyi... Read more
3 May 2021
•
44mins
370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey
370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey
Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.We talk about cus... Read more
8 Aug 2020
•
1hr 7mins
#42: Loyalty Leadership using NPS and Customer Lifetime Value - with Rob Markey, Bain & Company
#42: Loyalty Leadership using NPS and Customer Lifetime Value - with Rob Markey, Bain & Company
As the founder of Bain & Company's Customer practice, Rob Markey is the one of the world's leading authorities on cu... Read more
2 Jul 2020
•
57mins
Building Brand Loyalty Through Customer Listening with Rob Markey
Building Brand Loyalty Through Customer Listening with Rob Markey
“In times of crisis, as leaders, we often want to clamp down—command and control. We go into bunker mode.” However, cust... Read more
27 Apr 2020
•
28mins
33. Why Patient Experience Matters with Rob Markey of the Net Promotor System
33. Why Patient Experience Matters with Rob Markey of the Net Promotor System
Rob Markey Podcast: The Net Promoter System Podcast Twitter: @rgmarkey If you want to take your practice to the next... Read more
16 Apr 2020
•
47mins
