PagerDuty CEO Jennifer Tejada has mixed feelings about how she is often portrayed in the press, as a “badass woman CEO.” The scarcity of female executives in enterprise means that it’s often the first thing anyone wants to talk about — not her performance leading a $2 billion company, or her team. She has specifically designed that team to include more under-represented people like her, so that she is not “the only one in the room” — but one executive team isn’t enough. “In my peer group, there’s still not enough Hayden Browns, there’s not enough Yamini Rangans, there’s not enough Safra Katzes,” Jennifer says. “And that is a failing of the industry.”In this episode, Jennifer and Joubin discuss IPO chasers, the P&G Mafia, reward-centered leadership, participation trophies, serving others in a crisis, working women, plate spinning, perfect girl syndrome, unconscious bias, competitive offshore yacht racing, disconnecting from work, “re-finders,” interrupt work, consistent high standards, beginner’s mind, talent identification, weird but beloved brand names, and dealing with grief.In this episode, we cover: The good side of market corrections, and investing in people (00:58) Learning how to fail and where Jennifer’s work ethic came from (05:28) Her father’s death and how she adjusts “when shit hits the fan” (13:03) Recognizing your own limits and working for your family (17:43) The double-edged sword of being a visible female CEO (23:13) Taking a break from your career to work on yourself (28:42) Identity in Silicon Valley and getting put in a box (35:09) How Jennifer got to PagerDuty and delivering value to customers (40:17) PagerDuty’s IPO in the middle of a major pivot (45:23) Responsibility overload and self-criticism (49:36) Founder-led companies and the advantages of being a “re-finder” (52:55) PagerDuty’s transition from one product to many (57:56) The “unfathomable loss” of Phylicia “PJ” Jones and being vulnerable with coworkers (1:00:36) Why grit is a requirement for success (01:06:52) Links: Connect with Jennifer Twitter LinkedIn Email: email@example.com Connect with Joubin Twitter LinkedIn Email: firstname.lastname@example.org Learn more about Kleiner Perkins
Nasdaq Falls to Lowest Levels Since July 2020, Meta Launches New VR Headset & PagerDuty CEO Jennifer Tejada on Women in Leadership 10/11/22
Our anchors begin today’s show with CNBC’s Steve Liesman sharing data from the New York Fed showing a sharp decline in one-year inflation expectations, and CNBC’s Mike Santoli breaks down the Nasdaq falling to its lowest levels since July 2020. Next, Madrona Venture Group Managing Partner Matt McIlwain offers his outlook for e-commerce, and our Julia Boorstin joins as she launches her new book – “When Women Lead” – on the advantages of female leaders. Then, Wall Street Journal Senior Personal Technology Columnist Joanna Stern previews what to expect from Meta’s upcoming high-end VR headset, and CNBC’s Robert Frank reports on Meta CEO Mark Zuckerberg’s massive wealth losses on the year. Later, CNBC’s Contessa Brewer also reports live from the Global Gaming Expo in Las Vegas, and our Julia Boorstin returns for a conversation with one of the leaders profiled in “When Women Lead,” PagerDuty CEO Jennifer Tejada.
A Trio of CEOs on Q2 Results: SentinelOne’s Tomer Weingarten, PagerDuty’s Jennifer Tejada & Smartsheet’s Mark Mader 9/2/22
Our anchors begin today’s show with Wolfe Research Director Gal Munda offering his outlook for the software sector, and SentinelOne Co-Founder and CEO Tomer Weingarten weighs in on the cybersecurity firm’s Q2 beat and guidance for the year ahead. Next, PagerDuty CEO Jennifer Tejada breaks down the cloud computing company’s latest results, and our Julia Boorstin reports on Qualcomm’s new partnership to develop custom chipsets for Meta’s virtual reality products. Then, Smartsheet CEO Mark Mader joins as shares surge after posting a quarterly beat on the top and bottom lines. Later, we share highlights from the latest episode of our Carl Quintanilla’s “Binge” digital series with “Dopesick” creator Danny Strong, and CNBC’s Yasmin Khorram covers San Francisco’s struggle to bring workers back into offices.
Jennifer Tejada and Joe Militello | CEO and CPO, PagerDuty - A Beginner's Mind
The BreakLine Arena
Join us in the BreakLine Arena for a conversation with Jennifer Tejada, CEO, and Joe Militello, CPO of PagerDuty, the Saas incident response platform.Both Jennifer and Joe walked unconventional paths toward Pagerduty. Jennifer, a woman of color and a member of a military family, grew up in CPG selling "peanut butter and diapers" before transitioning into the tech sector. Joe served in the Marine Corps infantry before jumping to a career in human resources. They drew from their personal and professional experiences to discuss the enormous advantage of a unique perspective and a beginner’s mind. Jen said, “By definition, the tech industry is not particularly diverse, and I think we have been successful because of the fact that we are intentional about inclusive leadership, because we bring people from different, racial, ethnic, gender, age, and vocational backgrounds, and it helps us understand problems through a variety of lenses.” Jen and Joe also share with the BreakLine Arena PagerDuty’s recent conversation about vision and mission, character, and the importance of committing to shared values.Please like, rate, subscribe, or review our show if you’ve liked what you’ve heard! We’d love to hear your thoughts. If you’re interested in joining our community, please visit www.breakline.org.
Former Twitter CEO Dick Costolo on Nasdaq Outlook, Unity CEO John Riccitiello on Gaming Growth & PagerDuty CEO Jennifer Tejada on Q4 Results 3/17/22
Our anchors begin today’s show with former Twitter CEO Dick Costolo offering his outlook for the Nasdaq, and Unity CEO John Riccitiello shares insights from the video game software company’s latest industry report. Then, CNBC’s Steve Kovach weighs in on how the Federal Reserve’s plan to hike rates will impact the cash stockpiled by tech firms, and PagerDuty CEO Jennifer Tejada joins following the cloud computing platform’s Q4 results. Later, our Julia Boorstin reports on Netflix testing a new fee for users sharing their accounts, and CNBC’s Kate Rooney covers tech workers whose stock in their employers has plunged amid the sell-off hitting the sector.
PagerDuty CEO Jennifer Tejada | Leadership Cross-Training
PagerDuty CEO Jennifer Tejada and Greylock general partner Sarah Guo discuss the importance of empathetic leadership, the value of automation in service of people, the effectiveness of trust and transparency as a means of corporate communication — and shares advice on how to build good relationships with your current and former employees, your executive peers, and your board of directors. This discussion was part of Greylock's Iconversations series. You can read a transcript of this podcast here. https://greylock.com/greymatter/jennifer-tejada-pagerduty-leadership-cross-training/
SaaStr 370: Automation, The Digital Transformation Accelerator with Jennifer Tejada, CEO @ PagerDuty
The Official SaaStr Podcast: SaaS | Founders | Investors
As organizations race to achieve relevance and a competitive edge in the digital era, automation is fueling the fight. Join PagerDuty’s CEO, Jennifer Tejada, as she discusses the need for agility and innovation and how automation is aiding adaptability and allowing enterprises to surge ahead. This episode is an excerpt from a session at SaaStr Summit: Enterprise. Full video: https://youtu.be/7mHQotsErWc Podcast transcript: https://www.saastr.com/saastr-podcasts-for-the-week-with-jennifer-tejada-ben-chestnut-and-jason-lemkin/
20VC: PagerDuty CEO Jennifer Tejada on A Leader’s Relationship To Risk, Insecurity, Making Decisions with Imperfect Data & What Successful Board Management Looks Like
The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
Jennifer Tejada is the CEO @ PagerDuty, the company that provides a real-time operations platform ensuring less downtime for your digital services. Prior to their IPO in 2019 PagerDuty raised funding from some of the best in the business including Accel, a16z, Baseline, Bessemer and Harrison Metal to name a few. As for Jennifer, prior to PagerDuty, she was CEO of Keynote Systems leading to their acquisition by Dynatrace. Before Keynote, Jennifer was Executive Vice President and Chief Strategy Officer at Mincom, leading them to their acquisition by ABB. If that was not enough, Jennifer is also on the The Estée Lauder Companies Inc. (NYSE: EL). CLICK TO LISTEN ON ITUNES In Today’s Episode You Will Learn: 1.) How Jennifer made her way into the world of SaaS and came to be one of the leading enterprise CEOs today with PagerDuty? How does Jen advise graduates on joining a startup vs large incumbent? 2.) How does Jen analyse and evaluate her relationship to risk? What does Jen do to remove herself from her environment and make the clearest decisions? How has Jen's decision-making process changed? How does Jen encourage debate and free thought sharing internally? 3.) How does Jen think about the role of insecurity within leadership? What would Jen say are her biggest insecurities? How does Jen manage them and mitigate them today? What works? What does not? Why does Jen believe data is the key to overcoming insecurities? 4.) What have been Jen's biggest lessons on what successful board management looks like? What separates good vs great board members? How can CEO's structure their board in an optimal way? What do they need? What do they not need? How does scale change this? 5.) How does Jen think her style of leadership has changed over the years? What have been Jen's lessons on what it takes to both acquire and retain the very best execs? Where do many go wrong here? Items Mentioned In Today’s Show: Jennifer’s Fave Book: Tuesdays With Morrie: An old man, a young man, and life's greatest lesson As always you can follow Harry and The Twenty Minute VC on Twitter here! Likewise, you can follow Harry on Instagram here for mojito madness and all things 20VC.
Episode 181: Slack CEO Stewart Butterfield, PagerDuty CEO Jennifer Tejada & Box CEO Aaron Levie on the Future of Work
Inside the ICE House
Three leading tech CEO’s convened to discuss “The Future of Work,” a conversation recorded live as part of the NYSE’s inaugural Digital Leaders Series. Stewart Butterfield, Jennifer Tejada, and Aaron Levie shared with Betty Liu how their companies are navigating the new normal of the coronavirus pandemic. The NYSE-listed companies -- Box, PagerDuty, and Slack -- have adapted to a fully remote environment, prepared for a future decentralized workplace, and are looking to use the disruption of traditional work to build a more inclusive workforce moving forward. Inside the ICE House: https://www.theice.com/insights/conversations/inside-the-ice-house
Jennifer Tejada is the CEO of PagerDuty. In a world that’s always on, PagerDuty is the leading platform for real-time operations for IT and DevOps. In this conversation, Jennifer discusses the early days, how she was recruited to become an outside CEO and the path toward PagerDuty’s successful IPO. Plus, Ethan Kurzweil, partner at Bessemer Venture Partners, joins the conversation and talks about how he led the Series B investment in PagerDuty in 2014. Key takeaways from this episode include: Why it’s important to position new leadership as a milestone of success: “I wanted my transition into PagerDuty to be a victory lap for [Alex, the founder], and to be a celebration of what Dutonians had built to this point and be a milestone. This was all a sign of what was possible for us in the future,” said Jennifer. “For me, that meant coming into that transition with a lot of humility and grace and appreciation and honor for all of the things the company had built so far.” Why company culture is a strategic initiative: “Culture is really defined by the lowest level of behavior you’re willing to tolerate, not the highest aspiration that you have in a business. We don’t hire brilliant jerks. If we identify people who are disruptive, we work with them to change their behavior,” said Jennifer. “Culture has become a force multiplier for us as a business. It’s allowed us to demonstrate more inclusive leadership in terms of the diversity of our employee base and the balance in diversity of our board and our leadership team. Which means there are people from all walks of life that are attracted to work at PagerDuty and stay at PagerDuty and it allows us to compete more effectively—and sometimes out-compete for talent.” The importance of delegation, especially in times of crisis: “One of the things that I’ve learned from PagerDuty and from particularly the developer community at PagerDuty is that when you undergo a major incident, the incident commander is in control and makes the decisions, not the CEO,” said Jennifer. “And thank God for that, because, at the time of one previous incident, I was traveling for business and had intermittent WiFi connection. I was really pleased with how the team managed the crisis, especially in terms of how we communicated and helped our customers during that time. When trust is your number one value proposition to your customers, your reliability is where they count on you for, literally our customers feel that if the whole world is down, at least PagerDuty will be up.” The benefits of pressure testing your own convictions. “One of the lessons you learn as a leader is that you’re always going to be tested—your conviction, your vision, your beliefs will be tested constantly, and that’s sort of part of the cycle,” said Jennifer. “People need to test your conviction in order to believe in it themselves.”