Episode 62: Heal's Magento 2 Replatforming Experience with Ecommerce Director, David Kohn
Re:platform - Ecommerce CX and Technology Podcast
In our 62nd episode, we're joined by Ecommerce & Customer Director at Heal's, David Kohn. David talks to us about how they are approaching their Magento 2 implementation, key insights from the discovery process, the process of selecting third parties and their recent shift to focus on digital.
David Kohn, Director of Revenue Operations @ Built In
Sales Ops Demystified
David Kohn jumped into the Sales Operations Demystified podcast and shared his journey into sales & revenue operations, shared his sales forecasting secret, and how is he moving reps across focused industries during this time of crisis.
David Kohn is an architect based in London. “The contemporary economies of architectural production inevitably tend toward the shed. The shed is this panacea - everything can be a shed. […] We can now build these vast, expansive structures, and the idea is that they’re kind of good for everything but in fact they rob everyone of all of these other spaces that allow you to be sociable in many more ways [….] We all need this, we need spaces where you can sit with a couple of other people and enjoy a meal or a drink.”
RetailCraft 01 - David Kohn of Heals - "probably the most skeptical man in the industry"? Surely not!
RetailCraft - digital retail, ecommerce and brands - Retail Podcast
A half hour's discussion on the people behind the performance in multichannel retail. In this episode David Kohn, eCommerce and Customer Service Director at Heals joins Ian Jindal in the studio, along with Emma Herrod, Editor of InternetRetailing Magazine and Jamie Merrick, Director Industry Strategy and Insights at Salesforce. We discuss customers' expectations and how these can be satisfied given an iconic brand, store and product range. David's take is a very distinctive blend of pragmatism and high standards. David 'opens the kimono' on his thoughts on experience, brand and customer intent. He claimed to be 'probably the most skeptical man in the industry' - can that be true? Emma Herrod looks at the grocery sector following the recent interview with the Co-op in the May issue of InternetRetailing Magazine. Covering innovations from face recognition to 'hidden technology' that is invisible to the customer while supporting the store staff. 32 minutes run-time. Information:David Kohn: https://www.linkedin.com/in/davidkohnmultichannel/ Jamie Merrick: https://www.linkedin.com/in/jamiemerrick/ Emma Herrod: https://www.linkedin.com/in/emma-herrod-5769472/ Ian Jindal: https://www.linkedin.com/in/ianjindal/ and www.twitter.com/ianjindal Recorded on location in London, UK at Spiritland Studios. Episode photo credit: Andy James. We reference the May 2018 issue of InternetRetailing Magazine, featuring Chris Conway, the Coop's Head of Digital.