Sam Cummings's guest appearances

Sam Cummings

Amazing Business Radio

Radio One 91FM Dunedin

CELab: The Customer Education Lab

Planet X

Nick Mehta

Donald Trump

Cameron Mitchell

Michael Bungay Stanier

Michael Dillon

Daniel Ramsey

Sarah Petty

Marc Elliot

Jessica Thompson

Ruban Nielson

Paul Williams

Alice Morrison

John Ruhlin

Hans Zimmer

Aldous Harding

OwlTail

Building Customer Relationships After the Deal is ClosedShep Hyken interviews Sam Cummings, award-winning Customer Success Manager, Data Scientist, and co-founder of Data Plant. He shares how companies can empower their teams to provide value, create great experiences, and build customer relationships.Top Takeaways:·      What is the difference between customer support and customer success? Customer support is transactional. If a customer is having an issue with a product, the customer support department helps them fix it, and that's it. Customer success is relational. It enables the customer to get the most value from the product over a period of time. ·      The subscription model has been around for a long time. In the last two decades, it has evolved into a mechanism that is a part of every industry. In a subscription business, companies need to have someone in the organization to maintain the relationship after the deal is closed. ·      The customer success department ensures that customers get the most value out of a product by teaching them to use the product in a way that they are getting the most benefit. The goal is they keep using the product, they buy more, or they renew their subscription. ·      It is said that the most abused customer is the "sold customer." Customer success ensures that companies don't just close a deal. They start a relationship with their customers that provides value and great experiences. ·      The ability for customer success teams to have all of the customer's data (marketing data, product usage, support tickets, etc.) in one place can help them understand the customer's experience and uniqueness, empowering them to have more empathy. ·      Sam Cummings also answers the question - Can customer success be automated? Tune in.Quote: "Customer success, in a vacuum, is about customer retention. It is about how organizations can motivate customers to keep using their products or services."About:Samuel Cummings. Co-Founder, Head of Data Science at Data Plant. He has travelled the world, presenting to executives and directors the success stories of applying data science in the customer success domain. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Building Customer Relationships After the Deal is ClosedShep Hyken interviews Sam Cummings, award-winning Customer Success Manager, Data Scientist, and co-founder of <a href="https://www.thedataplant.com/" rel="nofollow" target="_blank">Data Plant</a>. He shares how companies can empower their teams to provide value, create great experiences, and build customer relationships.Top Takeaways:·      What is the difference between customer support and customer success? Customer support is transactional. If a customer is having an issue with a product, the customer support department helps them fix it, and that's it. Customer success is relational. It enables the customer to get the most value from the product over a period of time. ·      The subscription model has been around for a long time. In the last two decades, it has evolved into a mechanism that is a part of every industry. In a subscription business, companies need to have someone in the organization to maintain the relationship after the deal is closed. ·      The customer success department ensures that customers get the most value out of a product by teaching them to use the product in a way that they are getting the most benefit. The goal is they keep using the product, they buy more, or they renew their subscription. ·      It is said that the most abused customer is the "sold customer." Customer success ensures that companies don't just close a deal. They start a relationship with their customers that provides value and great experiences. ·      The ability for customer success teams to have all of the customer's data (marketing data, product usage, support tickets, etc.) in one place can help them understand the customer's experience and uniqueness, empowering them to have more empathy. ·      Sam Cummings also answers the question - Can customer success be automated? Tune in.Quote: "Customer success, in a vacuum, is about customer retention. It is about how organizations can motivate customers to keep using their products or services." About:Samuel Cummings. Co-Founder, Head of Data Science at <a href="https://www.thedataplant.com/" rel="nofollow" target="_blank">Data Plant</a>. He has travelled the world, presenting to executives and directors the success stories of applying data science in the customer success domain. <a href="https://hyken.com/" rel="nofollow" target="_blank">Shep Hyken</a> is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of <a href="http://amazingbusinessradio.com/" rel="nofollow" target="_blank">Amazing Business Radio</a>. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Customer Support Vs Customer Success Featuring Sam Cummings

Continuing in our Customer Success series, we dive deep into the thoughts of Sam Cummings, Author, Data Scientist, and Customer Success professional, currently working as an Enterprise CSM at LinkedIn. Education takes many forms in the world of B2B SaaS Software and Sam takes us on a journey:  How to Inspire, Cultivate, and Distribute Success.  Beginning by telling human stories, anchored in data we can inspire – or connect – with our customers.  Then, we Cultivate the seeds of success, and Distribute that through champions to other networks of people.  We also delve into what Sam calls “b2c-ification”. This maps to discussions that many of us in both Customer Success and Customer Education are seeing. While we talk about Social Selling or Digital Selling, at the core of this is the human factor.  We connect and share our experiences on LinkedIn, YouTube, and many other platformsEnjoy this great discussion!

Continuing in our Customer Success series, we dive deep into the thoughts of <a href="https://www.linkedin.com/in/samuelj314/" rel="nofollow" target="_blank">Sam Cummings</a>, Author, Data Scientist, and Customer Success professional, currently working as an Enterprise CSM at LinkedIn. Education takes many forms in the world of B2B SaaS Software and Sam takes us on a journey:  How to Inspire, Cultivate, and Distribute Success.  Beginning by telling human stories, anchored in data we can inspire – or connect – with our customers.  Then, we Cultivate the seeds of success, and Distribute that through champions to other networks of people.  We also delve into what Sam calls “b2c-ification”. This maps to discussions that many of us in both Customer Success and Customer Education are seeing. While we talk about Social Selling or Digital Selling, at the core of this is the human factor.  We connect and share our experiences on LinkedIn, YouTube, and many other platformsEnjoy this great discussion!

Episode 61 - Sam Cummings - Inspiring, Cultivating, and Distributing Success through Learning

Jamie Green

Sam Cummings Live To Air by Jamie Green on Radio One 91fm Dunedin

Sam Cummings Live To Air - Jamie Green - Radio One 91FM